SJW The Wright Care Ltd

The Turbine, Coach Close, Worksop S81 8AP
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47 Reviews
  • SJW The Wright Care Ltd, Worksop
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Care Provided by SJW The Wright Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge

Good to Know

  • Owner
  • Susan Wright
  • Person in charge
  • Susan Wright (Director/Manager)
Are you the Owner/Manager of SJW The Wright Care Ltd? View your Advertising Options

SJW The Wright Care Ltd Reviews (47)

Total of 47, showing 1-20

Over all time SJW The Wright Care Ltd has 47 reviews.

Overall Experience

  • 40
  • 6
  • 1
  • 0
  • 0

Date Published

47
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47

Review from L D (Daughter of Client) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

SJW has been supporting my parents for about 8-months, visiting twice weekly. My father has dementia, which is not easy for my mother who looks forward with eager anticipation for her visits from the lovely SJW ladies. SJW are very receptive to my parent's needs, and in addition, to providing companionship
are adept at being able to determine my parent's needs during a visit, whether it is to do some help within the home, taking my parents out on a trip or to run errands. The ladies are so warm, friendly and capable. Although my parents were initially very resistant to receiving any support from an external helper, their SJW visits very quickly became a valued addition to their lives, which also gives peace of mind to myself and my siblings.
It is sometimes difficult to contact SJW; this may be more to do with Covid.
There could perhaps be a little more attention to personal care; this could be due to SJW responding to my parent's wishes to spend as much time as possible out and about.

Reply from Sue Wright, Director & Registered Manager at SJW The Wright Care Ltd

Thank you for your feedback. Due to the high volume of calls, we may not always answer, but we do ask all out clients and families to leave a message, and we will get back ASAP.


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Review from D T (Daughter of Client) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to issues with a previous agency, I have recently swapped to SJW. The care my mum has received so far has been amazing. Due to the high standard of care she is now receiving, I can relax and not worry so much. I wish I had known about this wonderful company years ago. I would definitely recommend
them.

Reply from Sue Wright, Director & Registered Manager at SJW The Wright Care Ltd

This is great to hear you are happy with our service. Thanks for your lovely feedback.


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Review from J R (Wife of Client) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are great. He gets on with them all and so do I, always on time and very helpful to us. Carers help to do hoovering, which is a big help to me. We always get on well with all carers. They are so good at what they do.

Reply from Sue Wright, Director & Registered Manager at SJW The Wright Care Ltd

Thank you for your feedback. We are pleased to hear you are happy with our service.


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Review from Philip A (Client) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t recommend the company enough. I’ve only ever had a perfect experience from the care staff that are out and about all day to the office staff that have dealt with any issues that have arisen. They make you feel valued as a client/service user; they go above and beyond to make sure you need for
nothing. All in all, I would be happy to recommend them to anyone looking for the services they produce. I have no doubt that this company will keep producing the service for many, many more years, and I for one, won’t be changing.

Reply from Sue Wright, Director & Registered Manager at SJW The Wright Care Ltd

Thank you very much for your feedback. It’s great to hear that families are very happy with our service.


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Review from S S (Daughter of Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The SJW care team have been looking after my father for quite a while now, and I can't fault them. Dad is very happy with their care and attention, and I feel reassured that he is in safe hands when I can't be there for him. He's not the easiest person to look after some days, but they know exactly
how to care for him and bring him out of his moods. The staff also keep in touch with me and keep me updated on things. They are very approachable and will happily help if they can. Dad's happy, so his family are happy.

Reply from Sue Wright, Director & Registered Manager at SJW The Wright Care Ltd

Thank you so much for your feedback. SJW pride ourselves on providing the best possible quality care.


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Review from J T (Daughter of Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by the care we have received for Dad, who has Alzheimer’s, and in January, SJW reviewed the care package we had and worked around us to also provide care for my mum. They are always prepared to listen to our needs and keep me fully informed of both my parents’ welfare, which
is very much appreciated and reassuring.

Reply from Sue Wright, Director & Registered Manager at SJW The Wright Care Ltd

Thank you for your feedback. We are pleased to hear that you and your family are very happy with our service.


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Review from Pamela P (Client) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to be able to see "my" SJW girls every day. They make me smile and help me with my personal care.
Looking forward to having my treat every Wednesday, when lunch (hopefully) will be allowed again.

Reply from Sue Wright, Director & Registered Manager at SJW The Wright Care Ltd

Thank you for your review of our service. We are so pleased to hear that you are very happy with our service. “Your Girls,” say you are an absolute delight and pleasure.


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Review from Clare R (Daughter of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After using different care companies for my dad and now with you, I can honestly say, you girls are amazing; my dad can be very challenging and grumpy. Covid-19 hasn't helped, but honestly, hand on heart, I can relax knowing you know your job and give the best care; thank you so much.

Reply from Sue Wright, Director & Registered Manager at SJW The Wright Care Ltd

Thank you so much for your feedback and kind words. We are delighted that you are happy with our service.


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Review from Colin P (Son-in-law of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used SJW The Wright Care Ltd for the last twelve months, and during this time, I have nothing but praise. My stepfather-in-law can be very challenging as he suffers from Dementia, and SJW The Wright Care Ltd have managed this very professionally and with great care. A special note must also
be made for how SJW The Wright Care Ltd maintained their support during the Covid-19 restrictions. Despite having to deal with their own staff shortages due to shielding, my in-law's care was not affected. The managers have been able to facilitate short notice change requests and numerous requests for hospital runs, appointments and do my in-law's weekly shop. When we researched who to use for my in-laws care, I used reviews and can confidently say that SJW The Wright Care Ltd should be your first option. A very committed and professional group of careers who put their client's requirements first. SJW The Wright Care Ltd has taken a lot of pressure off us, knowing that my in-laws care is being managed from day-to-day.

Reply from Sue Wright, Director & Registered Manager at SJW The Wright Care Ltd

Thank you so much for your kind words and a great review. I am pleased to hear that we are providing you with an excellent service.


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Review from K D (Power of Attorney of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’d like to thank all the hardworking carers who helped me to look after my lady, always with great care, understanding, compassion, professionalism and humour, during the last 12-months of the Covid pandemic. Carers going the extra mile during the lockdown, nothing was too much trouble. I am a PA,
and the way we have worked together has been seamless throughout. The level of care was second to none, reassuring my lady and myself with important decisions, which had to be made. The coordination between visits/timings, to fit around the complex needs of my lady has been perfect. Nothing was too much trouble, helping with both personal care, household chores and doggy duties too. My thanks also to the office staff who kept it all going behind the scenes, always there at the end of the telephone. The incredible SJW team need to be very proud of themselves; I am truly grateful, well done, and thank you!

Reply from Amie Wood-Pickering, Marketing and Optimisation Manager at SJW The Wright Care Ltd

It has been a pleasure working with you over the last couple of years. Teamwork has been the key; we thank you for your continued support, and communication has been second to none! You should also be very proud of the care and support you have provided to this lady.


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Review from Val V (Daughter of Client) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As having care at home was new to us as a family, we initially went with whom the hospital recommended, this was just the start of a nightmare! After waiting for a period of time, SJW The Wright Care Ltd managed to take us on board and you cannot believe how different things are. We are not just saying
this, but we truly believe if it wasn’t for the excellent care and compassion we have received from them over the last twelve months, I really don’t think Mum would be here. She has gone from staying in bed all day, still in her nightie, not wanting to dress or shower, not wanting to go in her wheelchair to back to being the taking pride in how she looks again person, showering, talking and going out in the garden. Mum is bed-bound and cannot do these things herself, but has been encouraged and told she can and she does. I used to go to work or out, dreading the phone call, and there was always a phone call, not just from Mum but from the old carers. Now I can go about my daily life stress-free, and it’s lovely. Well done, SJW The Wright Care Ltd.

Reply from Sue Wright, Director & Registered Manager at SJW The Wright Care Ltd

Thank you so much for your lovely review. We are so pleased to hear your feedback and that you are happy with our service.


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Review from P W (Daughter of Client) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to contact SJW at very short notice and they accommodated our needs.
Carers, excellent, even though they had not been before and the experience has given my mother the confidence to use carers again (SJW) in the future.

Reply from Amie Wood-Pickering, Marketing and Optimisation Manager at SJW The Wright Care Ltd

Thank you for taking the time to complete a review, we are so pleased that your mum would be happy to use our services again in the future should she need them. We aim to be as responsive as possible with all our enquiries.


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Review from S H (Daughter of Client) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are lovely and friendly. Communication and appreciation of the needs of clients always assessed. Good communication book used all times. Mum is very comfortable around all the carers which enables her to maintain her own independence at home.
Managers and carers also always open to
suggestions and changes which is good for clients and families.

Reply from Amie Wood-Pickering, Marketing and Optimisation Manager at SJW The Wright Care Ltd

Thank you for your kind review. We aim to be as responsive as possible and adapt to the needs of all our clients. We appreciate you feel we are providing a good service to your mum.


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Review from A M (Wife of Client) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was discharged from the hospital extremely quickly due to the coronavirus. As soon as he was home 2 ladies from SJW arrived and set about making my husband comfortable and as relaxed as could be under the circumstances. Also assisting me emotionally. Each day my husband looked forward to
seeing his 2 carers x3 times a day. He laughed and joked with them. They were a vital part of my husband's return home and even though it was only for a short while, they truly did improve both my husband's and my quality of life. Truly amazing "Thank you all".

Reply from Amie Wood-Pickering, Marketing and Optimisation Manager at SJW The Wright Care Ltd

Thank you for your heartfelt review. The staff grew very fond of your husband very quickly as they did you. I am glad you feel we provided a great service.


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Review from L H (Daughter of Client) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody I have communicated with has been really friendly and responsive to any suggestions made. The cares always Introduce themselves to my mum to remind her of their names and are really warm, friendly and most importantly caring.

Reply from Amie Wood-Pickering, Marketing and Optimisation Manager at SJW The Wright Care Ltd

Thank you for your kind review. Communication is the key to success and we are pleased you agree we have been responsive to your mum's needs. Our team look forward to supporting your mum and the relationships they are building.


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Review from A H (Daughter of Client) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very accomodating to my mum's needs. Cares build relationships very quickly. The company were very compassionate and supportive when assessing mum and arranging care. Mum has dementia and can be challenging at times but we are confident in the care that she receives.

Reply from Amie Wood-Pickering, Marketing and Optimisation Manager at SJW The Wright Care Ltd

Thank you for your lovely review. We wish you and your family all the best for the future.


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Review from Denise F (Daughter of Client) published on 12 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Certain carers were great with Mum but some were not. I believe more training, especially with Alzheimer's or dementia. Lack of understanding and make more use of their time with her. I wished I had noted all their names now to refer the good ones as some were always very good. The lady on the phone
calls is outstanding.

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Review from John B (Son of Client) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care and level of service in looking after my father. Especially in the final weeks prior to him going into residential care.
The additional attention and levels of conscientious care given to all of us as a family, where all SJW staff involved went out of their way to make these difficult
ties easier for everyone of us was truly touching.
We are eternally grateful for this.

Reply from Amie Wood-Pickering, Marketing and Optimisation Manager at SJW The Wright Care Ltd

It was an absolute pleasure to support your father and he is dearly missed already! We wish you and your family all the best for the future.


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Review from Darren P (Son of Client) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was taken away to a holiday park by two excellent members of staff. What they managed to do activity-wise with a very disabled man, was nothing short of amazing. As a family, we can't thank them enough. Also, the care my dad receives at home is equally as good. Thank you so much.

Reply from Amie Wood-Pickering at SJW The Wright Care Ltd

Thank you for your kind review. The two staff members who supported your dad had the most amazing time supporting him with his wish to have a holiday. As their employer, we were thrilled at what they achieved and are glad you feel the same. We look forward to the next one!


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Review from C N (Daughter of Client) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SJW has treated my father with dignity and respect. They have been proactive in medical health concerns and helped my father to deal with matters himself.
I felt fully involved and reassured that my father was being cared for by very nice, caring and knowledgeable carers.
Thank you so much.

Reply from Amie Wood-Pickering at SJW The Wright Care Ltd

Thank you for the excellent review. It is a pleasure to support your father and we are pleased to know you feel he is treated with dignity and respect.


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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 6 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Frequently Asked Questions about SJW The Wright Care Ltd

What Type of Services does SJW The Wright Care Ltd offer?

SJW The Wright Care Ltd offers Home Care.

How many Carers does SJW The Wright Care Ltd employ?

SJW The Wright Care Ltd employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SJW The Wright Care Ltd to verify any information. View our terms and conditions. SJW The Wright Care Ltd has a Basic Service – more info.