Nexus Care Services

1c Mitre Court, 38 Lichfield Road, Sutton Coldfield B74 2LZ
Submit a Review
Top 20 award
10 63 Reviews
  • Nexus Care Services, Sutton Coldfield
At Nexus, the team pride themselves on providing unrivalled levels of home care to their clients and whether you are looking for complex care or a welfare companion call, they will make sure you have the right carer and support package to help support you in living independently at home.

They offer personalised, tailored, person centred, flexible care at home plans adopting a holistic approach to care which means that as your care requirements increase or decrease, you can be assured you receive the level of care that you require at any given time.

Within the packages of care, the team provide a full range of options from as little as 30 minutes a day to 24 hours live-in care and even ad-hoc calls because at Nexus Care Services they tailor bespoke care around your preferences, needs and requirements.

There are no hidden charges or fees, no additions, or long-term contracts and they only ever require 24 hours’ notice to increase or decrease your care or should you feel the services are not satisfactory, terminate the care.

They pride themselves on reliability, providing experienced carers and delivering exceptional care with reliability, punctuality, consistency, respect, and consideration the key drivers within the business.

In addition, they have their sister company; Nexus Home Retail in which they supply sensory and mobility impairment products to help make everyday life easier.

Nexus is registered and regulated by the Care Quality Commission to provide ultimate homecare services (domiciliary care).

Please feel free to enquire within for a phone call or a free no obligation assessment.

Languages spoken by staff – English, Polish, Latvian, Romania, Italian, Urdu, Punjabi, and Gujarati.

Show Nexus Care Services on the Map

Care Provided by Nexus Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Nexus Care Services
  • Person in charge
  • Tinga Umera (Managing Director)

Funding & Fees Guide for Nexus Care Services

  • Prices

  • Our hourly charge rates start from £30.85 and vary depending on the level of care required.

  • 45 minutes & 30 minutes are optional too.


    Please call Nexus for further information.

Nexus Care Services Reviews (63)

Total of 63, showing 1-20
10

Nexus Care Services has a Review Score of 10 (9.987) out of 10, based on 13 reviews in the last 2 years. Over all time Nexus Care Services has 63 reviews.

Overall Experience

  • 47
  • 15
  • 1
  • 0
  • 0

Date Published

63
3
5
13
50

Review from Janet W (Wife of Client) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had excellent care by Nexus three times a day for about two months, during which time some of them became almost like family and he looked forward to seeing them. They always cheered him up and I could usually hear laughing and chatting while they were with him. Some of them even came to
his funeral which demonstrates how real the care was. Prior to setting up the care I had tremendous support and help from one staff member in particular which was much appreciated. I would not hesitate to recommend them.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you so much for your kind words and for sharing your experience. It means a great deal to us to hear that our carers provided excellent care for your husband. Please know we are always here if you need anything in the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marianne B (Daughter of Client) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came across Nexus Care through my work, as I used to source packages of care as a broker.
Nexus was excellent in all aspects from a professional level and we always received great feedback from families.
Nexus provide a morning care call every day and helps Dad with getting up washed, dressed and
set for the day.
It is nice for both my mom and dad to see a friendly face every morning and they always include mom to see if she is ok too.
The care has been in place for nearly two weeks and Dad already has his favourite carers, one staff member in particular but they have all been lovely.
I now have the peace of mind that there will also be someone checking in with my parents every day first thing.
They treat their staff well and it shows through the care my father receives and the professional manner and kindness you receive from director level to carers.
Could not recommend them highly enough, 5 stars.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for taking the time to write such a kind and thoughtful review. Our goal is to provide compassionate and professional care to each and every one of our clients and it's always gratifying to hear that we've succeeded in that mission. We're grateful for the opportunity to work with you and your family and we look forward to continuing to provide the best possible care and support to your dad in the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brenda H (Cousin of Client) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nexus has been looking after my cousin now for 3 months, and I can only praise Nexus for the excellent care and attention my cousin receives from the care team, who are very compassionate and very understanding. I wouldn't hesitate to recommend Nexus to anyone who would require care.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you so much for sharing your feedback! We're really glad to hear that your cousin is happy with the care they're receiving. Providing compassionate and understanding care is at the heart of what we do. If there's ever anything more we can do for your cousin, please don't hesitate to get in touch.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Samantha T (Granddaughter of Client) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was only with Nexus for a short time but after having such terrible experiences with other care companies prior to this, we instantly felt relaxed. The care staff and management team all put us at ease, they had a good eye and reported what we needed to report. They always ensured my nan was
cared for even when she was challenging, it was so lovely to drop in on our cameras and actually watch them interact with her and actually get around her dementia. The documentation was also helpful for us to refer back to.
The manager has checked in with us during my Nan being in hospital a number of times and this meant so much to us.
A big thank you to all of the team for the care you provided, the reassurance and taking some of the mental and physical challenges we were facing.
I strongly recommend Nexus Care (I am a domiciliary care manager for another care company and I cannot fault them).

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you so much for your heartfelt review. Our team is dedicated to providing the highest level of care and support, and it means a lot to us that you felt reassured during your nan's time with us. We are here for you and your family whenever you need us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul G (Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've had Nexus Care for a few months now and incredibly pleased with not only the carers, but the office staff and management. Everything is what a care firm should be and, alas after a few troublesome companies, Nexus are a very welcome breath of fresh air. It's reassuring that there are still companies
such as Nexus that see the service user as human, not a profit line. Very much recommended!

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for completing this review for us. From the first contact we have with you, we aim to provide the best possible care and go above and beyond. I've passed your kind words on to the team. If you ever need anything, please don't hesitate to contact us 24/7.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jayne C (Daughter of Client) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father took a nasty fall on his local high street, he broke his right arm and was unable to take care of his daily personal hygiene routine and dressing himself. He is a very proud, intelligent and fiercely independent man so approaching the subject of home care was not easy - despite the fact
he is 88 years old. I called Nexus and within 24 hours one of their staff members came to meet my father and assess his needs. He explained that all packages were flexible so Dad could change the schedule of visits around his appointments where needed. Dad is a private man and was slightly nervous about having female carers, so initially Nexus arranged for a male carer to be with him as much possible, but Dad soon relaxed as he became familiar with the female carers who were so respectful of privacy and dignity. From a personal perspective, I can’t thank Nexus enough as they have enabled my dad to keep living independently whilst coping with a broken arm and I know they will be there for the future when needed.

Reply from Liam Yates, Nexus Support at Nexus Care Services

We appreciate the time you have taken to complete this review for us. From the first contact we have with you, we aim to provide the best possible care and go above and beyond. I've passed your kind words on to the team. If you ever need anything, please don’t hesitate to contact us 24/7.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Matthew H (Grandson of Client) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Nexus to be kind, caring and professional towards the care and support of my late grandparents. I would be happy to recommend them to anyone looking for a carer. At a time when things felt a bit challenging, they made everything just feel a little bit easier.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you so much for taking the time to share your experience with Nexus. We truly appreciate your kind words. Our team is dedicated to making a difference in the lives of those we serve.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Melissa B (Daughter-in-law of Client) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a Nexus client for six months now and we have all been very happy with the high standard of care that the Nexus carers deliver to her.
The carers in her care team are always timely, friendly, kind, caring, attentive, diligent and professional. They deliver an excellent service
and I would definitely recommend them to friends and family. Thank you Nexus.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you so much for taking the time to share your positive feedback. We are thrilled to hear that your mother-in-law has had such a positive experience with Nexus over the past six months. Our dedicated care team takes immense pride in delivering high-quality care. Please don't hesitate to reach out if you ever need anything.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter B (Husband of Client) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the carers who looked after my wife. Generally always punctual, friendly and caring.
Put my wife at ease and treated her with utmost dignity.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you so much for taking the time to write this review. We strive to create a comfortable and respectful environment for our clients and we're glad to know that your wife felt at ease and was treated with utmost dignity. If there is ever anything we can do, please don't hesitate to contact us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue D (Friend of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 94-year-old friend has been supported by Nexus Care Services in Lichfield since the summer of 2022, initially providing daily visits. We're so pleased we found this care team who now provides twice-daily visits due to a deterioration in her dementia during the winter.
We've met several of the
team, been present during care visits and dealt with the manager and other office-based staff who are all lovely while remaining professional. Very kind and caring. We are reassured that if there are any concerns or issues, Nexus will be in touch immediately. We trust them to accompany her to appointments and to take her shopping each week, if she is well enough. She's been on a couple of trips organised by the care team and really enjoyed these as a carer is provided to ease her participation.
Our friend struggles with her mood, particularly during the winter months, and she has coped better due in no small part to the care she's received at home.
We would highly recommend Nexus.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for taking the time to share your positive experience with Nexus Care Services. We are thrilled to hear that our team has been able to provide excellent care for your friend.
It is heartwarming to read your comments about the professionalism and kindness of our staff, both in person and in the office.
At Nexus Care Services, we strive to provide high-quality care and support to all our clients and we appreciate your recommendation. We are always here to address any concerns or issues you may have and will continue to work hard to meet and exceed your expectations. Thanks again for your kind words!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from V G (Wife of Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everyone that has been to give us their support, helping my husband to shower, helping me with shopping and cleaning upstairs and helping me change our beds. Everyone is very kind and helpful and we look forward to everyone that calls.

Reply from Liam Yates, Nexus Support at Nexus Care Services

It's great to hear that you have had such positive experiences with the support you have received! We are glad to hear that our team has been able to assist with various tasks and that you have found them to be kind and helpful. We take pride in providing quality care to our clients and we appreciate your feedback. Thank you for choosing our services and we look forward to continuing to provide excellent care to your husband.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alyson S (Daughter of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nexus Care Services have provided care, support and companionship to my mum since October 22. They are an amazing company that totally understands and works with us to provide to meet my mum's needs and therefore enable a better life at home - I always promised I would do everything to let Mum stay
at home. I have seen a marked improvement in Mum’s health since the team has been with her.
An amazing, professional and trusted company - thank you.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for taking the time to write such a kind and thoughtful review. Our goal is to provide compassionate and professional care to each and every one of our clients and it's always gratifying to hear that we've succeeded in that mission. We're grateful for the opportunity to work with you and your family and we look forward to continuing to provide the best possible care and support to your mum in the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E D (Daughter of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall, my mother needed urgent care at home. Having used Nexus Care Services in the past for my father I did not hesitate to contact them again and again, they stepped up and filled our needs. Within a matter of days, a reliable rota of carers was in place and as we navigated the next few weeks
we were able to work with Nexus to tailor their service to our needs. They are kind and responsive and above all else, my mother likes them and now looks forward to them coming. Really could not praise them enough.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you so much for taking the time to share your experience with us. We are grateful for your feedback. We are glad to hear that you had a positive experience and that we were able to step up and fill your needs quickly. We strive to be responsive and kind to our clients, and it's great to hear that your mother enjoys our carers' company.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D Q (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nexus has provided occasional care services for my parents for 6 months now and we are very pleased we found them. The carers are on time and very efficient during the short period booked. Excellent work. Definitely 5 stars and recommend the service. Their social team at Nexus Events is also excellent
and provides a much-needed break.

Reply from Liam Yates, Nexus Support at Nexus Care Services

We appreciate the time you have taken to complete this review for us. From the first contact we have with you, we aim to provide the best possible care and go above and beyond. I've passed your kind words on to the team. If you ever need anything please don’t hesitate to contact us 24/7.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Katrina D (Daughter of Client) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Nexus Care staff were professional, understanding and flexible with my mother, who found it difficult to accept that she needed help. It meant she could stay in her home a little bit longer before moving to a care home. I would not hesitate to recommend their services to anyone who needs help at
home.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for taking the time to write a review. We appreciate your comments. We really do have an amazing team of carers who are passionate about what they do. We wish your mother all the best.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J T (Daughter of Client) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has had the carers for a few months now and has always been pleased with the care given. They always stay for the full allocated time and treat her with respect and dignity. All the carers have been friendly and mom feels comfortable and at ease with them. I also like the way that the company communicate
with me. Letting me know what time they are coming daily and contacting me when there are any problems. It gives great peace of mind. Thank you.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you very much for this lovely review. We pride ourselves on giving the best care possible. We are grateful for the opportunity to serve your Mom and if you ever need anything please don't hesitate to give us a call.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen D (Daughter of Client) published on 27 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nexus Care staff are consummate professionals and have excellent knowledge and skills to meet the demands that my mother's deteriorating condition requires. The team are exceptionally kind and caring and I feel very safe knowing that they are there to support the family with my mother's care. I would
not hesitate to recommend Nexus Care Services to anyone looking for home care.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you very much for leaving us this review. We pride ourselves on giving the best care possible. We are grateful for the opportunity to serve your mother and if you ever need anything please don’t hesitate to give us a call.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane H (Daughter of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nexus Care staff were a lifesaver for our family. Their kindness, compassion and professionalism were fantastic. I would highly recommend them to anyone needing home care for themselves, a relative or a friend.

Reply from Liam Yates, Nexus Support at Nexus Care Services

We appreciate the time you have taken to complete this review for us. From the first contact we have with you we aim to provide the best possible care and go above and beyond. If you ever need anything please don’t hesitate to contact us 24/7.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael H (Son of Client) published on 7 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The office staff have all been extremely understanding and kind to me during our brief time with you.


Your carers have all been kind and professional in their work with my Mum, she and I want to pass on our thanks for their kindness.


It was a shame there were so many different faces, she felt

a bit lost when it came to names and times of appointments fluctuated which made it a bit unsettling for her.

Reply from Liam Yates, Nexus Support at Nexus Care Services

We appreciate you taking the time to write this review for us. We've taken all your feedback onboard and thank you for your lovely comments and endorsements.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M B (Friend of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the difficulties of Covid, my friend always gets her two most important visits every week – personal care. The other visit – cleaning – is also invariably completed.


I have met several of the carers myself and have been impressed.


Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for leaving us this review. We genuinely work hard to exceed your expectations from the first contact we make. We are grateful for the opportunity to serve your friend. If you ever need anything please don't hesitate to contact us.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.987)

Overview of Review Score

The Review Score of 10 (9.987) out of 10 for Nexus Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.987 for Nexus Care Services is calculated as follows: ( (77 Excellents x 5) + (1 Goods x 4) ) ÷ 78 Ratings = 4.987

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nexus Care Services is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Tinga

Tinga Umera

Job Title: Managing Director

Joined: 2020

Strategic leader with over 15 years of experience in Health and Social Care. Tinga has qualifications from Oxford University in Entrepreneurship Studies, He holds a Master’s in Business Administration (MBA) from Aston University and is a Member of the Chartered Global Management Accountant (CGMA). He has a BSc (Hons) in Accounting and Computing (Information Systems) from Wolverhampton University, and he holds a level 5 Diploma in Leadership for Health and Social Care and Children and Young People Services.


Samuel

Samuel Court

Job Title: Business Development Director

Joined: 2018

I have worked for Nexus Care Services since July 2018 and have progressed from payroll administrator to the Business Development Director and Finance Manager within 2 years. I have worked in the Healthcare industry for 10 years+ and have extensive knowledge of the industry from finance, recruitment, compliance, and sales. My role within the business is to develop and bring on new clients as well as managing all financial affairs with duties including payroll, invoicing and debt collecting. I thoroughly enjoy what I do and see my future only with Nexus.


Nexus is a private, family-owned business and we pride ourselves on reliability, punctuality and providing nothing but exemplary care for our clients in the surrounding local communities. Nexus continues to grow from strength to strength ensuring customer focus and satisfaction is at the heart of what we do. I love the attention to detail that is provided to all our clients with tailor-made care plans produced that include all details about their routines and the client’s preferences. With an exceptional management team behind the business, I believe that Nexus Care Services are the ultimate providers of care.


Monica

Monica Paraschiv

Job Title: Nexus Events Manager

Joined: 2019

I have worked for Nexus for the last two years and progressed from being a part-time coordinator to managing a team of coordinators. I have been working in healthcare for the last 5 years, in a diverse range of industries (NHS, private, pharmaceutical), and I bring to the company a Media degree and extensive expertise in communications and problem-solving.


My role within the company apart from managing the team of coordinators is to manage the rotas for our Sutton Coldfield clients and carers and to make sure the day-to-day business runs like clockwork. My team is essentially the first point of contact for our carers and clients, so we pride ourselves on the customer service we provide, as well as on solving any urgent problems that might arise daily.


Frequently Asked Questions about Nexus Care Services

What Type of Services does Nexus Care Services offer?

Nexus Care Services offers Home Care.

How many Carers does Nexus Care Services employ?

Nexus Care Services employs 90 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nexus Care Services to verify any information. View our terms and conditions. Nexus Care Services has a Platinum Service – more info.