Nexus Care Services

1c Mitre Court, 38 Lichfield Road, Sutton Coldfield B74 2LZ
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Top 20 award
10 63 Reviews
  • Nexus Care Services, Sutton Coldfield
At Nexus, the team pride themselves on providing unrivalled levels of home care to their clients and whether you are looking for complex care or a welfare companion call, they will make sure you have the right carer and support package to help support you in living independently at home.

They offer personalised, tailored, person centred, flexible care at home plans adopting a holistic approach to care which means that as your care requirements increase or decrease, you can be assured you receive the level of care that you require at any given time.

Within the packages of care, the team provide a full range of options from as little as 30 minutes a day to 24 hours live-in care and even ad-hoc calls because at Nexus Care Services they tailor bespoke care around your preferences, needs and requirements.

There are no hidden charges or fees, no additions, or long-term contracts and they only ever require 24 hours’ notice to increase or decrease your care or should you feel the services are not satisfactory, terminate the care.

They pride themselves on reliability, providing experienced carers and delivering exceptional care with reliability, punctuality, consistency, respect, and consideration the key drivers within the business.

In addition, they have their sister company; Nexus Home Retail in which they supply sensory and mobility impairment products to help make everyday life easier.

Nexus is registered and regulated by the Care Quality Commission to provide ultimate homecare services (domiciliary care).

Please feel free to enquire within for a phone call or a free no obligation assessment.

Languages spoken by staff – English, Polish, Latvian, Romania, Italian, Urdu, Punjabi, and Gujarati.

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Care Provided by Nexus Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Nexus Care Services
  • Person in charge
  • Tinga Umera (Managing Director)

Funding & Fees Guide for Nexus Care Services

  • Prices

  • Our hourly charge rates start from £30.85 and vary depending on the level of care required.

  • 45 minutes & 30 minutes are optional too.


    Please call Nexus for further information.

Nexus Care Services Reviews (63)

Total of 63, showing 21-40
10

Nexus Care Services has a Review Score of 10 (9.987) out of 10, based on 13 reviews in the last 2 years. Over all time Nexus Care Services has 63 reviews.

Overall Experience

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Date Published

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Review from H C (Daughter of Client) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father undertook all liaising with Nexus. Since his death, I have liaised and always found it easy to contact and any liaise has been efficient and responsive. Mum has had a more varied number of different carers than I feel is optimal but she has felt most of them have provided a very good, caring
service. The only improvement would be if she had more regular carers she likes best.

Reply from Liam Yates, Nexus Support at Nexus Care Services

We appreciate the time you have taken to complete this review for us. Thank you for your comments and feedback which are extremely valuable. I've made the management team aware. Please don't hesitate to contact us if you ever need anything.


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Review from S L (Friend of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend utilised the services of Nexus Care Services for around 7 years. She was one of their first clients. Nexus not only helped her with personal care but also arranged ongoing support from the Council such as equipment to help her in daily life and also advocacy services. As the years went on
she required more personal care and assistance with cooking meals and washing etc. She also enjoyed meals and fun days out with carers. Nexus became her family whom she adored right until the very end. Sadly, she passed away peacefully at the age of 98 in Dec 2021 with all of her favourite carers right by her side. She always spoke very highly of Nexus.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for taking the time to write a review. We appreciate your comments and feedback. It was a pleasure to serve your friend and we are very grateful to have had her as a client.


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Review from Dan C (Friend of Client) published on 17 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and a fantastic company. They're on time, friendly and compassionate about their work. I would recommend Nexus to anyone. The carers are amazing and so are the office staff. Best care company I’ve used.

Reply from Liam Yates, Nexus Support at Nexus Care Services

We appreciate the time you have taken to complete this review for us. We value your feedback and comments. Please don't hesitate and contact us if you ever need anything 24/7.


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Review from C Y (Friend of Client) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for all the care that is given to my friend. Being bedbound, she looks forward to her care visits. It's reassuring that the office is always available and any problems are dealt with efficiently.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for leaving us this lovely review. We are grateful to serve your friend. We continually work hard to exceed our clients’ expectations from the first contact we have. If you ever need anything, you can contact the office 24/7.


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Review from D B (Client) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have enjoyed the service provided by Nexus Care Services for some years now. The carers are polite and provide a personal service with humour and a good memory of our failings and preferences.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for taking the time to write a review. We appreciate your comments. We really do have an amazing team of carers who are passionate about what they do. If you need anything please give us a call 24/7.


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Review from P M (Daughter of Client) published on 1 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole my mother has been satisfied with her care from Nexus. The carers are friendly and helpful. They always check if there is anything else they can do for me before leaving and are happy to do any extra jobs.

Reply from Liam Yates, Nexus Support at Nexus Care Services

We appreciate the time you have taken to complete this review for us. From the first contact we have with you we aim to provide the best possible care and go above and beyond. If you ever need anything please don’t hesitate to contact us.


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Review from Tracey W (Daughter of Client) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nexus Care have arranged for live-in care for my parents for over a year now. I am extremely pleased with the service they provide, not only ensuring that my parents have suitable carers but also their communication and organisation. They have been supportive to me during some difficult situations and
they are never to busy to talk.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you very much for this review. We pride ourselves on giving the best care possible. We are grateful for the opportunity to serve your father and if you ever need anything please don’t hesitate to give us a call.


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Review from Sarah B (Wife of Client) published on 31 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to France leaving my husband and dog in the care of Nexus. I could not fault the service. I called every day and spoke to the carer and my husband who sounded happy and calm. The food provided was delicious and I returned to a happy husband and a dog who had had lovely walks. Thanks so much.
I will use you again and I have already recommended you to my friends.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you very much for leaving us this review. We do have a great group of carers who go above and beyond. We were grateful to serve your husband and hope to work with you in the future.


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Review from Keith H (Son of Client) published on 31 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good standard of service, however, let down by a larger number of different carers visiting Mum than agreed and visits being carried out outside of the agreed time windows. Nexus have committed to resolving these issues.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for completing this review for us. We appreciated your feedback and are continually looking at ways of improving our service.


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Review from Alison R (Client) published on 21 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers have been a pleasure to know. They always consider my needs and adapt their usual practices accordingly. I look forward to their visits and enjoy our conversations. They participate in the activities with enthusiasm and make useful suggestions in furthering my goals of gaining a greater degree
of independence and calming my anxieties.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for taking the time to complete this review. We really do have a great team at Nexus. If you ever need anything please don’t hesitate to contact us 24/7.


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Review from Susan S (Daughter of Client) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Truly professional carers, they do the job at hand and so much more. My father has late-onset of Alzheimer's, the cares having a full understanding of his condition treat him with empathy, compassion and respect. They leave me feeling that my father is receiving the best care available, allowing him
the right to live in his own home for a long as possible with his wife. Thank you very much.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you so very much for leaving us this review. Your feedback is greatly appreciated. We are continually working hard to exceed our client expectations. We are grateful to have clients like your father.


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Review from Neil L (Husband of Client) published on 1 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was nervous at first relying on outside help to care for my wife who has MS. Nexus Care Services have been amazing and my wife looks forward to seeing her carer. I can hear them laughing together which is fantastic, she cheers my wife up, our carer is a super star and goes above and beyond for us
and I would not hesitate in recommending Nexus.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you very much for this lovely review. We pride ourselves on giving the best care possible. We are grateful for the opportunity to serve your wife and if you ever need anything please don’t hesitate to give us a call.


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Review from Sue H (Daughter of Client) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are good at following remits and are very flexible with accommodating extra necessary requirements. They have all been kind to dad and treat him, mum and myself with good humour, honesty and respect. Proactive with medical diagnoses and will contact medical professionals without delay. They
keep their Managers informed. Admin is excellent.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for leaving us this review, it means a lot. We really do have a great group of carers at Nexus. We are very proud to have had the opportunity to serve your father. We aim for nothing but the best care for our clients.


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Review from Jo H (Daughter of Client) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy with Nexus services. The staff are very attentive and pleasant. The girls always have a little chat with her and have now formed a nice relationship. The only negative comment is that we would like to be informed when any of her food supplies are low before they run out to give
one of the family time to replenish.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for your lovely comments and endorsement. We genuinely work hard to exceed your expectations from the first contact we make. We have taken on boards your comments which are extremely valuable and allow us to improve on the service we offer. We have revised the task sheet for your mother to ensure we are proactive about her food supplies and any other requirements she has. Do not hesitate to contact the office if you have any other issues or comments you would like to make.


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Review from V A (Niece of Client) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provider has a good relationship with our aunt; they are patient, honest and trustworthy. Nothing is too much trouble; they also have suggestions that have been very helpful. Our aunt is a very difficult lady, but all the carers keep her in their stride.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for leaving us this review. We have a great group of carers at Nexus, and we continue to try and exceed our client's expectations. If you need anything please don’t hesitate and give us a call.


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Review from Stephen B (Son of Client) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good standard of care. Staff very friendly. Very good reaction if extra visits needed.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for this review. Your feedback means a lot to us and gives us an opportunity to understand what we are doing well and what we can continue to improve on. If you ever need anything please give us a call.


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Review from Stephen G (Son of Client) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Nexus for over 12 months now for the care of my mother. In that time we have found that all management and office staff are approachable and easy to work with. The carers are very caring and considerate of my mother's needs and wishes. On the whole we are very satisfied with the
service Nexus provides and would definitely recommend them.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for taking the time to complete this review. We are grateful for the opportunity to serve your mother for the past year. If you need anything please give us a call.


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Review from L B (Wife of Client) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I rarely see carers, but the client seems happy with the care. Requests are always met, and visits are regular and can be depended on.

Reply from Liam Yates, Nexus Support at Nexus Care Services

We thank you for this review. We have a great team at Nexus. If you need anything please give us a call.


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Review from Margaret H (Daughter of Client) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are only required for social contact, not personal care. They fulfil dad's needs by having an easy-going personality, friendliness and ease of conversation. Rotas maintain continuity of carers and adhere to the time frame for visiting. The administration team are approachable and efficient, demonstrating
dad's best interests.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for spending the time to complete this review for us. It’s greatly appreciated. We pride ourselves on providing the best possible care. We are very grateful for the opportunity to serve your Dad.


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Review from Sally B (Daughter of Client) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nexus Care Services have improved the quality of life for my parents. The daily visits, the cheerfulness of most of the staff and the care they receive have made a difference to all of our lives. Yes of course there are some difficulties, the timing isn't always great but the care is fabulous!

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for leaving us this review. We pride ourselves on delivering the best care possible and our carers do an amazing job. If you ever need anything please don’t hesitate and give us a call.


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Current Review Score: 10.0 (9.987)

Overview of Review Score

The Review Score of 10 (9.987) out of 10 for Nexus Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.987 for Nexus Care Services is calculated as follows: ( (77 Excellents x 5) + (1 Goods x 4) ) ÷ 78 Ratings = 4.987

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nexus Care Services is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

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Meet the Team (3)

Tinga

Tinga Umera

Job Title: Managing Director

Joined: 2020

Strategic leader with over 15 years of experience in Health and Social Care. Tinga has qualifications from Oxford University in Entrepreneurship Studies, He holds a Master’s in Business Administration (MBA) from Aston University and is a Member of the Chartered Global Management Accountant (CGMA). He has a BSc (Hons) in Accounting and Computing (Information Systems) from Wolverhampton University, and he holds a level 5 Diploma in Leadership for Health and Social Care and Children and Young People Services.


Samuel

Samuel Court

Job Title: Business Development Director

Joined: 2018

I have worked for Nexus Care Services since July 2018 and have progressed from payroll administrator to the Business Development Director and Finance Manager within 2 years. I have worked in the Healthcare industry for 10 years+ and have extensive knowledge of the industry from finance, recruitment, compliance, and sales. My role within the business is to develop and bring on new clients as well as managing all financial affairs with duties including payroll, invoicing and debt collecting. I thoroughly enjoy what I do and see my future only with Nexus.


Nexus is a private, family-owned business and we pride ourselves on reliability, punctuality and providing nothing but exemplary care for our clients in the surrounding local communities. Nexus continues to grow from strength to strength ensuring customer focus and satisfaction is at the heart of what we do. I love the attention to detail that is provided to all our clients with tailor-made care plans produced that include all details about their routines and the client’s preferences. With an exceptional management team behind the business, I believe that Nexus Care Services are the ultimate providers of care.


Monica

Monica Paraschiv

Job Title: Nexus Events Manager

Joined: 2019

I have worked for Nexus for the last two years and progressed from being a part-time coordinator to managing a team of coordinators. I have been working in healthcare for the last 5 years, in a diverse range of industries (NHS, private, pharmaceutical), and I bring to the company a Media degree and extensive expertise in communications and problem-solving.


My role within the company apart from managing the team of coordinators is to manage the rotas for our Sutton Coldfield clients and carers and to make sure the day-to-day business runs like clockwork. My team is essentially the first point of contact for our carers and clients, so we pride ourselves on the customer service we provide, as well as on solving any urgent problems that might arise daily.


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