Nexus Care Services

1c Mitre Court, 38 Lichfield Road, Sutton Coldfield B74 2LZ
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Top 20 award
10 63 Reviews
At Nexus, the team pride themselves on providing unrivalled levels of home care to their clients and whether you are looking for complex care or a welfare companion call, they will make sure you have the right carer and support package to help support you in living independently at home.

They offer personalised, tailored, person centred, flexible care at home plans adopting a holistic approach to care which means that as your care requirements increase or decrease, you can be assured you receive the level of care that you require at any given time.

Within the packages of care, the team provide a full range of options from as little as 30 minutes a day to 24 hours live-in care and even ad-hoc calls because at Nexus Care Services they tailor bespoke care around your preferences, needs and requirements.

There are no hidden charges or fees, no additions, or long-term contracts and they only ever require 24 hours’ notice to increase or decrease your care or should you feel the services are not satisfactory, terminate the care.

They pride themselves on reliability, providing experienced carers and delivering exceptional care with reliability, punctuality, consistency, respect, and consideration the key drivers within the business.

In addition, they have their sister company; Nexus Home Retail in which they supply sensory and mobility impairment products to help make everyday life easier.

Nexus is registered and regulated by the Care Quality Commission to provide ultimate homecare services (domiciliary care).

Please feel free to enquire within for a phone call or a free no obligation assessment.

Languages spoken by staff – English, Polish, Latvian, Romania, Italian, Urdu, Punjabi, and Gujarati.
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Care Provided by Nexus Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Nexus Care Services
  • Person in charge
  • Tinga Umera (Managing Director)

Funding & Fees Guide for Nexus Care Services

  • Prices

  • Our hourly charge rates start from £30.85 and vary depending on the level of care required.

  • 45 minutes & 30 minutes are optional too.


    Please call Nexus for further information.

Nexus Care Services Reviews (63)

Total of 63, showing 41-60
10

Nexus Care Services has a Review Score of 10 (9.985) out of 10, based on 11 reviews in the last 2 years. Over all time Nexus Care Services has 63 reviews.

Overall Experience

  • 47
  • 15
  • 1
  • 0
  • 0

Date Published

63
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5
11
52

Review from Barbara P (Sister of Client) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely grateful to Nexus Care Services for the excellent care provided to my brother. I had been very concerned about my brother's physical and mental health, but now Nexus Care Services are caring for him, on both counts, and he has already improved. He is delighted with the service provided;
the carers looking after him genuinely care for his well being. Thank you, Nexus Care Services, for your excellent service.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you very much for leaving us this review. We appreciate the opportunity to serve your brother. At Nexus, we really do have an amazing group of carers. If you ever need anything, please give us a call.


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Review from Marie C (Daughter of Client) published on 9 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has very good service from the Nexus team. At all times they are efficient and helpful. In the 12 months, we have been using them, they have never let us down. The office staff are friendly, helpful and obliging, often helping us out at short notice for a care call for Mum. The carers do everything
we ask of them and keep a caring eye on Mum's needs. It gives us, as a family, peace of mind knowing Mum is in good hands, daily.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for leaving us this review. At Nexus we pride ourselves on providing the best care possible to our clients. We are very grateful to have the opportunity to serve your Mum. If you ever need anything please don’t hesitate and give us a call.


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Review from Elizabeth M (Daughter of Client) published on 6 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nexus have been providing care for my father since November 2020 after having major surgery. As I myself live in the Channel Islands and considering current circumstances, it was very quick and easy to set up the care that my dad needed, taking a huge responsibility off my shoulders. We couldn’t have
asked for a better service, which often goes above and beyond usual requirements. I would not hesitate for one moment, in recommending them to anybody in similar circumstances.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you very much for leaving us this review. We are continually working hard to exceed our client expectations and your feedback helps us to stay on top of our game. Our carers are great, and we are grateful to have clients like you.


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Review from Helen F (Daughter-in-law of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the care my father-in-law is receiving. Carers and the agency will notify us immediately of concerns and regularly check with us regarding his progress and our concerns. The majority of the carers have taken the time to get to know him and his ways and there are some really lovely
staff.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for leaving us a lovely review. We really do have an excellent group of carers here at Nexus. If you ever need anything please don’t hesitate and give us a call.


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Review from Debbie W (Daughter of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers and managers/office staff are wonderful. Very caring and considerate, even though they have to put up with a lot. I know it's their job and it's what we pay for, but it does take a lot of weight off me, especially when I'm not on the doorstep. I wouldn't be without them.

Reply from Liam Yates, Nexus Support at Nexus Care Services

We appreciate you leaving us this review. We do have great staff at Nexus, and we are proud to serve your family member and take pressure off you.


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Review from Suzanna N (Client) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say Nexus have been the best care company I have ever been with. They listen, are willing to learn above my conditions, take time and, if time allows, will go the extra mile. The carers seem happy and it's the first time I have not heard complaining about the office staff from the carers.
I could write so much more.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you very much for your kind words it means a lot. Our carers do go above and beyond. We are grateful to have them.


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Review from Peter P (Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At a time when I needed help, I received an immediate positive response, and when within a few days, I urgently asked for the extra help, it was provided within minutes. The staff were pleasant, friendly, willing and knowledgeable.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for this review. We have a great group of carers at Nexus. If you ever need anything, please give us a call 24/7.


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Review from Colin B (Client) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have had your service, I have found the carers all caring and helpful. We all have a good chat and laugh. And when I have had falls, they have made sure I was alright until the ambulance came.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for leaving us this review, it means a lot. We really do have a great group of carers at Nexus. If you ever need anything please don’t hesitate to give us a call.


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Review from J H (Daughter of Client) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a severe stroke, we decided to have our father home for a period of time. He needed expert nursing care. The carers we had were amazing. They took time to get to know dad and his likes and dislikes. He was a very proud man and he was treated with dignity and compassion. His every need was
met and they always turned up when they said. Nothing was too much trouble. Our experience was wonderful and would highly recommend the Nexus.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for leaving us this review. We are very proud to have had the opportunity to serve your father. We aim for nothing but the best care for our clients.


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Review from Sue H (Daughter-in-law of Client) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the way things have developed with Nexus. They are very much better than the first carer company we tried. They are reliable and competent, and my mum is delighted with them, most particularly by the early morning cup of tea she gets with her medication. It has been very easy
to make any adjustments we needed to the care package and the communication has been excellent. I am glad we found them and happy that my mum is getting the support she needs to remain in her own home.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you very much for leaving us this review. At Nexus we always aim to exceed our client expectations from the first contact you make. We look forward to caring for your mother in the foreseeable future. If you ever need anything please give us a call.


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Review from Heidi W (Daughter of Client) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Nexus Care Services for the last couple of years. I cannot fault the care my mum receives. All the carers are fabulous, kind and willing to help wherever they can. They are always on time and are very flexible if we have to alter times for any reason.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for leaving us this review. We do have a fantastic group of carers, and we are proud to serve your mom. If you ever need anything, please don’t hesitate to call us.


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Review from Sheila R (Sister of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nexus have been providing care for my sister on a monthly basis since March 2020. I am the family contact for her and have been liaising with her care manager and support personnel on a regular basis. Changes needed for her care and wellbeing has always been dealt with promptly and efficiently. Everyone
has worked very hard to maintain a regular daily care schedule which is important to her. Requests for any change in routine are listened to carefully to make sure they understand what is required. The reply is always kind and caring, giving me no doubt they will do their best to help. In the current situation, it is not easy for them, but they never fail to provide the care needed. I am truly impressed by the genuine concern for my sister, which I hear in the voices of any of the carers and office personnel. The family all agree that my sister is having the best care possible. It is good to know that Nexus want what the family want - for my sister to be cared for and happy.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you very much for leaving us the review. We pride ourselves on delivering quality care and communication with our clients and their families. We are grateful for the opportunity to serve your sister and look forward to caring for her in the foreseeable future.


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Review from John T (Nephew of Client) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely impressed with all the staff. The manager and staff are very competent in their roles with the company.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for taking the time to complete this review. We are proud to have such an amazing team of carers to deliver care into your family’s home. If you ever need anything, please don’t hesitate and give us a call.


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Review from K P (Client) assisted by family/friend published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son and I have been very impressed with Nexus. They always do more thank I expect, they are friendly, caring and trustworthy. I really enjoy them coming into care for me.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for the wonderful review. We pride ourselves on delivering quality care into your home and we are grateful for the opportunity to serve you.


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Review from Peter C (Son of Client) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last year, we have found Nexus Care Services to be a professional, flexible and friendly company. They were always ready to respond to requests, changes and communication were very good. The staff who visited my mother three times a day to provide personal care, meals and assistance with medication,
as well as regular, friendly company were excellent. They quickly built a rapport treating my mother with dignity and understanding at all times. I would have no hesitation in recommending their services.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you very much for the review. We pride ourselves on delivering quality care and we are proud to serve your family. We really do have an excellent team at Nexus, and we are glad to have helped. If you ever need anything, please contact us.


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Review from Kathleen P (Client) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nexus Care Services are a satisfactory caring company. They do try to keep a good standard. Sometimes the times on the rota are not kept correctly, but I know this can be difficult. The majority do their best for me. Out of 100% marks, I would give them 80%.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for leaving us this review. We are proud to deliver care into your home. Time keeping and communication are very important to us, so your comments will be reviewed by the management team and actioned where necessary.


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Review from A C (Daughter of Client) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the support given by carers to my mom and from September 2019 to January 2020 my dad. Carers show commitment, dignity, compassion and friendliness are very apparent to care provision. Rapport has developed between Mom and cares over the past twelve months. Support invaluable
to me as I don't live local and peace of mind as I know she is being looked after well. Highly recommendable.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for leaving such a wholesome review. We are proud to have such exceptional carers who provide the care into your relatives' household. If you need anything please don’t hesitate to reach out.


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Review from L B (Client) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

No consistent times. Too many different carers.

Reply from Liam Yates, Nexus Support at Nexus Care Services

It is always difficult for a company to receive feedback that is less favourable than we are used to. I can assure you that every member of the management team has read this review and will learn from the comments that you have made. 2020 has been a very difficult year for so many frontline businesses as we strive to provide a frontline service during a global pandemic. There are times, due to unforeseen circumstances, such as the need for carers to self-isolate or illness, that prevent us from sending the same carers as often as we would under normal circumstances. Rest assured that your comments will be actioned and we thank you for your continued custom.


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Review from John B (Client) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nexus Care Services sends staff (carers) who understand my needs. These carers are always on time. When I say a carer is good they let that person come a lot. Obviously, some carers are better than others but the overall standard is high. The office staff at Nexus Care Services HQ seem to look after
the carers' needs too.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for leaving us this review! We appreciate your comments regarding the carers and management team. We’re proud of our team for providing the care you require and grateful for the opportunity to serve you. Should you need anything, please don’t hesitate to contact us.


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Review from M K (Wife of Client) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service, always on time, and very friendly and helpful staff. Could not ask for anything more thanks to all.

Reply from Liam Yates, Nexus Support at Nexus Care Services

Thank you for your kind words. If there is anything we can do please give us a call.


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Current Review Score: 10.0 (9.985)

Overview of Review Score

The Review Score of 10 (9.985) out of 10 for Nexus Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.985 for Nexus Care Services is calculated as follows: ( (65 Excellents x 5) + (1 Goods x 4) ) ÷ 66 Ratings = 4.985

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nexus Care Services is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

2025 Domiciliary Care Provider of the Year Finalist

Recipient: Nexus Care Services

Date: Monday 17 Feb 2025 More details

Royal Sutton Coldfield Small Business of the Year Finalist 2025

Recipient: Nexus Care Services

Date: Wednesday 27 Nov 2024 More details

Home Care Employer Award at the Great British Care Awards 2024.

Recipient: Nexus Care Services

Date: Thursday 07 Nov 2024 More details

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Meet the Team (3)

Tinga

Tinga Umera

Job Title: Managing Director

Joined: 2020

Strategic leader with over 15 years of experience in Health and Social Care. Tinga has qualifications from Oxford University in Entrepreneurship Studies, He holds a Master’s in Business Administration (MBA) from Aston University and is a Member of the Chartered Global Management Accountant (CGMA). He has a BSc (Hons) in Accounting and Computing (Information Systems) from Wolverhampton University, and he holds a level 5 Diploma in Leadership for Health and Social Care and Children and Young People Services.

... Read more
Samuel

Samuel Court

Job Title: Business Development Director

Joined: 2018

I have worked for Nexus Care Services since July 2018 and have progressed from payroll administrator to the Business Development Director and Finance Manager within 2 years. I have worked in the Healthcare industry for 10 years+ and have extensive knowledge of the industry from finance, recruitment, compliance, and sales. My role within the business is to develop and bring on new clients as well as managing all financial affairs with duties including payroll, invoicing and debt collecting. I thoroughly enjoy what I do and see my future only with Nexus.

Nexus is a private, family-owned business and we pride ourselves on reliability, punctuality and providing nothing but exemplary care for our clients in the surrounding local communities. Nexus continues to grow from strength to strength ensuring customer focus and satisfaction is at the heart of what we do. I love the attention to detail that is provided to all our clients with tailor-made care plans produced that include all details about their routines and the client’s preferences. With an exceptional management team behind the business, I believe that Nexus Care Services are the ultimate providers of care.

... Read more
Monica

Monica Paraschiv

Job Title: Nexus Events Manager

Joined: 2019

I have worked for Nexus for the last two years and progressed from being a part-time coordinator to managing a team of coordinators. I have been working in healthcare for the last 5 years, in a diverse range of industries (NHS, private, pharmaceutical), and I bring to the company a Media degree and extensive expertise in communications and problem-solving.

My role within the company apart from managing the team of coordinators is to manage the rotas for our Sutton Coldfield clients and carers and to make sure the day-to-day business runs like clockwork. My team is essentially the first point of contact for our carers and clients, so we pride ourselves on the customer service we provide, as well as on solving any urgent problems that might arise daily.

... Read more

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