Nexus Care Services

1c Mitre Court, 38 Lichfield Road, Sutton Coldfield B74 2LZ
Submit a Review
Top 20 award
10 63 Reviews
  • Nexus Care Services, Sutton Coldfield
At Nexus, the team pride themselves on providing unrivalled levels of home care to their clients and whether you are looking for complex care or a welfare companion call, they will make sure you have the right carer and support package to help support you in living independently at home.

They offer personalised, tailored, person centred, flexible care at home plans adopting a holistic approach to care which means that as your care requirements increase or decrease, you can be assured you receive the level of care that you require at any given time.

Within the packages of care, the team provide a full range of options from as little as 30 minutes a day to 24 hours live-in care and even ad-hoc calls because at Nexus Care Services they tailor bespoke care around your preferences, needs and requirements.

There are no hidden charges or fees, no additions, or long-term contracts and they only ever require 24 hours’ notice to increase or decrease your care or should you feel the services are not satisfactory, terminate the care.

They pride themselves on reliability, providing experienced carers and delivering exceptional care with reliability, punctuality, consistency, respect, and consideration the key drivers within the business.

In addition, they have their sister company; Nexus Home Retail in which they supply sensory and mobility impairment products to help make everyday life easier.

Nexus is registered and regulated by the Care Quality Commission to provide ultimate homecare services (domiciliary care).

Please feel free to enquire within for a phone call or a free no obligation assessment.

Languages spoken by staff – English, Polish, Latvian, Romania, Italian, Urdu, Punjabi, and Gujarati.

Show Nexus Care Services on the Map

Care Provided by Nexus Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Nexus Care Services
  • Person in charge
  • Tinga Umera (Managing Director)

Funding & Fees Guide for Nexus Care Services

  • Prices

  • Our hourly charge rates start from £30.85 and vary depending on the level of care required.

  • 45 minutes & 30 minutes are optional too.


    Please call Nexus for further information.

Nexus Care Services Reviews (63)

Total of 63, showing 61-63
10

Nexus Care Services has a Review Score of 10 (9.987) out of 10, based on 13 reviews in the last 2 years. Over all time Nexus Care Services has 63 reviews.

Overall Experience

  • 47
  • 15
  • 1
  • 0
  • 0

Date Published

63
3
5
13
50

Review from Harry S (Friend of Client) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel reviewers should speak freely and honestly when writing, and not be subject to undue constraint. It goes without saying that, in a public review, it is both inappropriate and improper to identify individuals or their specific areas of responsibility. That said, I give my unfettered opinion of
the service provided to my friend who has been under Nexus Care Services for more than a decade.
The quality of care and physical support provided by Nexus is of an exceptionally high order. My friend has been treated with the utmost love, care and support, especially during recent months when she has needed an additional layer of emotional support, following upon the death of her younger sister. All Nexus staff have been exemplary. Without hesitation or reservation, I commend them. I would love to have them look after me one day!
Why is the administrative section so unwilling to enter into discussion or correspondence with those of us who also care?

Reply from John Court, Owner/Managing Director at Nexus Care Services

I am very familiar with the client and have been and continue to be proud of the service the carers provide. Indeed, they provide much more to her than a service and the compassion and love for her is clear for all to see. I acknowledge that you have given the management team ( of which I am part of), a low score and I am saddened by this but accept your reasons as to why. I know you would have liked more involvement and communication in some of the most recent matters but unfortunately, there are just some things that we are prohibited from discussing with anyone but immediate family. I do take on board your points though and will try and learn from them in the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sandie P (Daughter-in-law of Client) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently needed to appoint a carer to my 94-year-old, profoundly deaf mother-in-law. This was to ensure she is able to remain in her own home and surroundings. Having previously worked for and with the owner many years ago, my family and I chose Nexus Homecare. We had the pleasure of meeting
the manager within four days of my initial contact. He met us and my mother-in-law at her home to establish our requirements and her needs. He was incredibly attentive, caring, helpful and informative. The service has been exceptional and the appointed carers have listened and are slowly building a mutual trust together with my mother-in-law to ensure her well-being and comfort in the ‘Winter’ of her life. We are thankful and grateful for the heartfelt service and care provided by a team of people in order to permit a certain peace of mind to a family who live far away from their loved one. Long may it continue during these harrowing times.

Reply from Tinga Umera, Commercial Director at Nexus Care Services

Thank you so much for your kind words. If there is anything else that we can do, just pick up the phone and call us 24/7.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M Y (Daughter of Client) published on 5 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the start of the current Covid19 situation, I was so anxious about my mom being in her care home I made the big decision to move her in with me. I then set up care at home package with Nexus. She had two split hours a day, they helped with dressing in the morning and breakfast then came back for
lunchtime. I was at work most of the time so my mom was on her own at home with the carer visiting and my mom suffers from dementia, so her behaviour and tone can sometimes be a little disproportionate but the carers handled this in their stride with a smile and a reassuring way. I couldn't have been happier with the service she received and how her care was communicated with me if I was out at work. Knowing she was eating and drinking and had some company means the world to me. I can't see a time where I'll want Mom to go back into a care home knowing that I can extend her hours as we need, as her needs change. Thank you Nexus team.

Reply from Tinga Umera, Commercial Director at Nexus Care Services

Thank you for taking the time to write a review and as the owner of the business, I take great pride in our level of communication. We really do have an amazing team of carers who are passionate about what they do. We do not settle for anything less than an excellent level of service, so why should you? So pleased we could help.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.987)

Overview of Review Score

The Review Score of 10 (9.987) out of 10 for Nexus Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.987 for Nexus Care Services is calculated as follows: ( (77 Excellents x 5) + (1 Goods x 4) ) ÷ 78 Ratings = 4.987

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nexus Care Services is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Tinga

Tinga Umera

Job Title: Managing Director

Joined: 2020

Strategic leader with over 15 years of experience in Health and Social Care. Tinga has qualifications from Oxford University in Entrepreneurship Studies, He holds a Master’s in Business Administration (MBA) from Aston University and is a Member of the Chartered Global Management Accountant (CGMA). He has a BSc (Hons) in Accounting and Computing (Information Systems) from Wolverhampton University, and he holds a level 5 Diploma in Leadership for Health and Social Care and Children and Young People Services.


Samuel

Samuel Court

Job Title: Business Development Director

Joined: 2018

I have worked for Nexus Care Services since July 2018 and have progressed from payroll administrator to the Business Development Director and Finance Manager within 2 years. I have worked in the Healthcare industry for 10 years+ and have extensive knowledge of the industry from finance, recruitment, compliance, and sales. My role within the business is to develop and bring on new clients as well as managing all financial affairs with duties including payroll, invoicing and debt collecting. I thoroughly enjoy what I do and see my future only with Nexus.


Nexus is a private, family-owned business and we pride ourselves on reliability, punctuality and providing nothing but exemplary care for our clients in the surrounding local communities. Nexus continues to grow from strength to strength ensuring customer focus and satisfaction is at the heart of what we do. I love the attention to detail that is provided to all our clients with tailor-made care plans produced that include all details about their routines and the client’s preferences. With an exceptional management team behind the business, I believe that Nexus Care Services are the ultimate providers of care.


Monica

Monica Paraschiv

Job Title: Nexus Events Manager

Joined: 2019

I have worked for Nexus for the last two years and progressed from being a part-time coordinator to managing a team of coordinators. I have been working in healthcare for the last 5 years, in a diverse range of industries (NHS, private, pharmaceutical), and I bring to the company a Media degree and extensive expertise in communications and problem-solving.


My role within the company apart from managing the team of coordinators is to manage the rotas for our Sutton Coldfield clients and carers and to make sure the day-to-day business runs like clockwork. My team is essentially the first point of contact for our carers and clients, so we pride ourselves on the customer service we provide, as well as on solving any urgent problems that might arise daily.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nexus Care Services to verify any information. View our terms and conditions. Nexus Care Services has a Platinum Service – more info.