Angelic Healthcare Ltd

Building 3, North London Business Park, Oakleigh Road South, London N11 1GN
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8.4 31 Reviews
  • Angelic Healthcare Ltd, London
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Care Provided by Angelic Healthcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Angelic Healthcare Services Ltd
  • Person in charge
  • Irene Murunge (Manager)

Funding & Fees Guide for Angelic Healthcare Ltd

  • Prices

  • £18.00 per hour

  • Fees are based on clients needs and desires.
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Angelic Healthcare Ltd Reviews (31)

Total of 31, showing 1-20
8.4

Angelic Healthcare Ltd has a Review Score of 8.4 (8.409) out of 10, based on 2 reviews in the last 2 years. Over all time Angelic Healthcare Ltd has 31 reviews.

Overall Experience

  • 24
  • 6
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  • 1

Date Published

31
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29

Review from C S (Daughter of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Angelic have been caring for my 97 year old mother since August last year when she broke her arm after a fall. The carers have always come at the allotted times and treated my mother with kindness, patience and respect, and have been in contact with me when there were any needs or concerns beyond their
remit. My mother has come to regard them almost as friends, and has enjoyed their company.

Reply from Irene Murunge, Managing Director at Angelic Healthcare Ltd

It was great pleasure caring for your lovely mother who was a joy to all the staff to support. Your support was equally matched and always communicated with Angelic team. We want to wish the entire family all the best now and in future.


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Review from Myra S (Mother of Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received from Angelic Care has been exceptional - especially given the complex circumstances of our son the service user. We had the same carer throughout. She was outstanding. She was prompt, sensitive, caring, vigilant and professional - a pleasure to welcome into our home. Her care and sense
of humour made such a difference to our son which we all appreciated. The office staff were always available to talk to and nothing was too much trouble. They also were prompt, polite and professional in their approach and responses.
We have had experience of care providers in the past so can honestly attest to the high quality we have experienced with Angelic care. Thank you for making such a difference to us. Highly recommended.

Reply from Irene Murunge, Managing Director at Angelic Healthcare Ltd

Appreciate the time Angelic spent providing support to your son. It is always a two-way street as you both were very supportive of the staff members as well. Wishing you all the best in the future. Thank you.


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Review from Alison R (Daughter of Client) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the agency very professional and caring. They went out of their way to help my Mum who had fractured her back and needed a lot of care in the beginning. The carer they sent was knowledgable, kind, caring and very patient. They also went out of their way to try and send the same carer to make
her care consistent. I could not have asked for a better person to look after my Mum, we felt lucky and blessed.

Reply from Irene Murunge, Managing Director at Angelic Healthcare Ltd

Thank you for your review. We appreciate all clients and families who come to Angelic. Our core interest is to ensure we keep consistency of the same carer/s as this builds a relationship between our staff and client/family. We wish you and your family all the best.


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Review from S B (Son of Client) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Angelic Healthcare looked after my father who suffered from CJD and sadly passed away on April 13th, 2022. From the first day, I could see that the carers that visited us had a passion for caring and were professional, kind, and friendly. My dad always had a smile on his face when he saw them and that
was very important to us. They are true Angels and our family will always have a place in our hearts for the wonderful carers that visited us. It gave us great comfort that my dad was in caring hands and these wonderful Angels were so patient with him, also giving us time to attend to other things while they looked after my dad. The name Angelic Healthcare is the perfect name. It is always worrying when you have to have a close family member to be cared for but after meeting our carers our minds were totally at rest, we couldn't have asked for a better team of carers. Not forgetting the management team in the office who were so supportive, caring, and accommodating. God bless you all.

Reply from Irene Murunge, Managing Director at Angelic Healthcare Ltd

Thank you for your review. Staff have expressed their gratitude. As a family, you were all very supportive and our staff enjoyed working with you all. Your dad was a pleasure to work with, he always laughed with our staff and he treated them with dignity and respect. It was an honour to have been a part of your family looking after your dad until his last day. We wish you all the best.


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Review from Susan D (Daughter of Client) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely mum was brought home for end-of-life care, and we had 3 carers come to help my sister and I with mum's care. The manager was so lovely when we spoke, and the carers mum had were beyond amazing! We cannot give them any faults. Such amazing ladies. They were so happy, and that energy fed through
to us as a family. My dad couldn't be more grateful to the ladies. We honestly cannot thank you all for making a very hard time a little easier. Thank you all from the bottom of our hearts.

Reply from Irene Murunge, Managing Director at Angelic Healthcare Ltd

The pleasure was all ours and as a family, you did support our staff who enjoyed the support you gave. Was an honour to have been part of your family in supporting your mum. We wish you all the best in the future.


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Review from Vernon D (Son of Client) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that, in the true sense of the word 'Angelic', this team of carers is outstandingly run and truly cared for my mother. When the local council's agency did not meet our requirements, Angelic took over and supported my mum with a near 24 hr care provision. The answer was never no but
"let us see how we can work together". If ever I had a query I texted at ungodly times and I did not expect an immediate reply but always got one; I got daily updates from the carers and they tried to reflect what we wanted for my mother. Most importantly they came when they said and at times left later than they were supposed to. Thank you Angelic, you are amazing people and great ambassadors for the care sector.

Reply from Irene Murunge, Managing Director at Angelic Healthcare Ltd

It was a true honour to have been part of the care for your mother. As much as the carers were on point, you as a family were equally very supportive to us and worked with us to ensure a smooth transition. As the saying goes...'it takes two to tango' and hence we delivered. We wish you and your family all the best and once again thank you for choosing Angelic.


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Review from Seema S (Daughter of Client) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the manager and our regular care workers that used to come and visit my dad. He was in palliative care and with the help of the carers, he is now doing well! They would adapt to his changing needs as he became more and more independent. We are grateful for your help and love how
you became part of the family during the time my dad needed you. Would definitely recommend.

Reply from Irene Murunge, Managing Director at Angelic Healthcare Ltd

It was a pleasure to have been welcomed and carers expressed how they felt valued and appreciated by your entire family. The team at Angelic wishes you and your family all the best in the future. Thank you.


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Review from Rose W (Daughter of Client) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Our Mother was at end of life care when your agency took on our dear Mother's care. We cannot tell you the distress your carer caused! Totally substandard care. The carer could not do the most basic of care. eg. medication, how to handle a patient kindly when washing them. She had never even heard of
incontinence pads and was certainly tired all the time and needed to rest as much as possible. We had to ask a previous carer to help out.

Reply from Irene Murunge, Managing Director at Angelic Healthcare Ltd

Thank you for providing your feedback. We are sorry to hear of your experience in regards to this particular staff member who looked after your mother the first 4 days of starting. At Angelic Healthcare, we are known for our bespoke services and the compassion we take to ensure all our clients receive the care they deserve. However, here we missed the mark. We are glad that our replacement carer upon your request for change hopefully met the needs of your dearest mother and performed at the standard we strive to provide. As you lodged in a complaint personally to us, we will adhere to carry a full investigation and respond to your concerns as soon as possible.


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Review from Rosemary R (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer was extremely helpful and used her experience and intuition to know exactly what my mother needed. My mother was very independent and resisted help initially, but she was very patient and would use encouragement and fun to help my mother agree so she would be safe. After several weeks of 24-hour
care, there was a lot of sharing stories, jokes and laughter which made my mother's experience of care easier and far more manageable. Thank you to her and the understanding of the staff at the office and at the assessment.

Reply from Irene Murunge, Managing Director at Angelic Healthcare Ltd

Thank you so much for the lovely review. Glad your mum enjoyed the company of our staff after a lot of reassuring. It was an honour to have been part of your family. Wish you all the best now and in the future.


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Review from Judi A (Daughter of Client) published on 30 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live abroad, an only child and my dear mother was 93 years old and in need of full-time, live-in care as well as special night time care. I could not fly to London because of the Coronavirus. I knew I had to find a really good agency and Angelic was recommended to me by a friend. My experience with
Angelic was so good, words cannot describe. I was able to talk to the managers at all times and if I had a problem they listened. We discussed the changing situation of my mother's needs. The live-in carer they sent us was so very special. She was kind and understanding, sensitive and loving and extremely professional at all times. I could not have asked for a better person to accompany my mother in her last weeks of life. She held my mother's hand and stroked her hair as she passed away. They both whispered Adonai (God) and prayed together. Thank you Angelic.

Reply from Irene Murunge, Managing Director at Angelic Healthcare Ltd

It was a pleasure to be part of this so lovely family. You supported us all the way from the moment we started. You listened to us and your trust in us gave us more confidence to be able to provide the care as per your lovely late mum's wish. She was a remarkable lady who left a huge dent in our lives as she became more family than a client. We wish you and your family all the best in future. Thank you so much for the lovely message and your caring nature.


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Review from Anjumara S (Daughter of Client) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were blessed to have the three carers we had assigned to take care of our beloved dad. They were truly angels sent to help during our most troubling time. They went above and beyond to make sure that dad was clean, comfortable and content. They carried out their duties with good humour, unlimited
patience and real grace, they became an extension of our family and we are forever grateful to them.

Reply from Irene Murunge, Managing Director at Angelic Healthcare Ltd

Thank you and your family for your support. The team enjoyed looking after your dad and your family did embrace them as part of the family. Wish you all the best in future.


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Review from Leslie C (Son of Client) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say thank you to all the staff for looking after my mum for over 3-years. The manager and the care workers would go that extra mile to help my mother if there was a problem. They would always be there at short notice when I called them, and we did. I would give Angelic Healthcare a five-star
rating and thank them again for all their support to my mum.

Reply from Irene Murunge, Managing Director at Angelic Healthcare Ltd

What an honour it was to have you and your mum as part of our team. We enjoyed every bit where you both became more a family than a customer. We wish you and your mum all the best in the future.


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Review from Eliana O (Wife of Client) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to the manager and staff for all the help, support and advice you have provided at this so very difficult time for our family. The staff are kind, sensitive, considerate, warm and friendly. We are grateful to each and every one of you. Thank you!

Reply from Irene Murunge, Managing Director at Angelic Healthcare Ltd

Was a real honour to have worked with you and your family. Your understanding and patience made it all worthwhile with the team. It was an honour to have been a part of you all. Wish you and your family all the best.


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Review from Nigel R (Son of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Angelic Healthcare helped me care for my mother in her last few months and I could not have done it without them. My mother's carers were exemplary with a special mention to a certain member of staff (sorry no jerk chicken)! I would highly recommend them and would use them again if needed. Don't go
anywhere else.

Reply from Irene Murunge, Managing Director at Angelic Healthcare Ltd

Was a real honour to have been part of this lovely family. We wish them all the best and thank you for entrusting us to be part of your family and especially your lovely mother.


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Review from Stephen P (Son of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the service provided by Angelic Healthcare for my 100-year-old mother during the final 10 weeks of her life. After she suffered a stroke and was moved to our house, having spent 7 weeks in various hospitals, it was essential that a suitable care package could be implemented, as
she had become completely bed-bound.
My mother required 4 visits by 2 carers every day, and Angelic Healthcare were able to provide this immediately. The carers did everything that I expected of them and treated my mother with kindness, dignity and respect at all times.
The manager was always at the end of a phone to deal with any problems and always ensured that cover was provided in the rare event that any of the scheduled carers were unable to attend.
So thank you Angelic Healthcare for helping me and my wife to look after my mother and provide her comfort when she most needed it.

Reply from Irene Murunge, Managing Director at Angelic Healthcare Ltd

It was a pleasure to work with you as you interacted well with the team. Was a joy to have been part of this lovely family.


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Review from Katrina H (Client) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For many months I have received excellent care. My needs are complex and I much appreciated having the same carer on a daily basis, which enabled us to get to know each other as friends, and have a good chat each day whilst the carer helped me to wash and dress. The manager is very approachable and
her out of hours contact works well; she was understanding when I had to change care visits in order to attend early hospital appointments. On rare occasions when my nominated carer was unavailable, the manager quickly arranged for someone else to come and attend to me. Top marks for an efficient, kindly service with carers who treated me with gentleness and respect.

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Review from Peter H (Son of Client) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my father (an hour a day to help him get washed and dressed) was excellent. He had a dedicated carer (except for one day a week when a carer he knew replaced her) who was punctual and treated him with respect and compassion. He welcomed her visits not only for the care given but
because it provided company, with the carer engaging him in conversation and showing an interest in him and his family.

Reply from Irene Murunge, Managing Director at Angelic Healthcare Ltd

It was a great pleasure to provide care to your dad. The whole family was very supportive and we did enjoy working with you all. All the best to you all.


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Review from Louise O (Daughter of Client) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care agency, we trust them absolutely and they accommodated us at short notice and with some quite specific needs. The manager is highly recommended as are the care workers, who were very gentle and kind. We thoroughly recommend Angelic Healthcare.

Reply from Irene Murunge at Angelic Healthcare Ltd

Was an honour to have been given the opportunity to provide care to such a lovely family.


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Review from Jacqueline D (Daughter-in-law of Client) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very smooth and helpful service, all of the things which matter was covered very well, consistency of care, communication, kindness, understanding, flexibility.
Would not hesitate to recommend, and very grateful for the support they provided.

Reply from Irene Murunge at Angelic Healthcare Ltd

Was a pleasure to be part of this very lovely family. We worked together with them as a team and this made all enjoyable to work with. Wish the family all the best now and in future.


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Review from Aspa P (Daughter of Client) published on 11 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to the staff at Angelic Healthcare for the excellent care they provided to my elderly mother in the last ten days of her life at home. Sadly, she was admitted into hospital after that and passed away peacefully another ten days later. It was a huge relief to have maximum care and support
at this critical time at home where Mum wanted to be during the final stages of her illness.

Reply from Irene Murunge at Angelic Healthcare Ltd

As we deal with Palliative care, we are always honoured to be part of the families and ensure their loved ones are given all the support they need. Not just for the clients but the families in all. Was a pleasure looking after the client and the staff enjoyed her sense of humour all through the short period we offered her the support.


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Current Review Score: 8.4 (8.409)

Overview of Review Score

The Review Score of 8.4 (8.409) out of 10 for Angelic Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Angelic Healthcare Ltd is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Angelic Healthcare Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Angelic Healthcare Ltd

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Meet the Team (0)

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Frequently Asked Questions about Angelic Healthcare Ltd

What Type of Services does Angelic Healthcare Ltd offer?

Angelic Healthcare Ltd offers Home Care.

How many Carers does Angelic Healthcare Ltd employ?

Angelic Healthcare Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Angelic Healthcare Ltd to verify any information. View our terms and conditions. Angelic Healthcare Ltd has a Basic Service – more info.