Angelic Healthcare Ltd

Building 3, North London Business Park, Oakleigh Road South, London N11 1GN
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8.4 31 Reviews
  • Angelic Healthcare Ltd, London
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Care Provided by Angelic Healthcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Angelic Healthcare Services Ltd
  • Person in charge
  • Irene Murunge (Manager)

Funding & Fees Guide for Angelic Healthcare Ltd

  • Prices

  • £18.00 per hour

  • Fees are based on clients needs and desires.
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Angelic Healthcare Ltd Reviews (31)

Total of 31, showing 21-31
8.4

Angelic Healthcare Ltd has a Review Score of 8.4 (8.409) out of 10, based on 2 reviews in the last 2 years. Over all time Angelic Healthcare Ltd has 31 reviews.

Overall Experience

  • 24
  • 6
  • 0
  • 0
  • 1

Date Published

31
2
2
2
29

Review from Harshad S (Client) published on 24 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided is mostly up to the standard and the carers are very polite and inter-react nicely.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marianna G (Daughter of Client) published on 28 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was under the care of the manager's team for the last 3.5 weeks of her life. The care, love, guidance and support all the ladies gave our entire family at this time was second to none. We asked for a team of angels and we got them. As a private lady who wanted to die at home with dignity,
the team honoured mum's wishes more than we could hope. With a beautiful blend of love, a gentle touch, good humour, professionalism and expert patient handling they made mum's time as comfortable as possible allowing us to be able to enjoy personal and memorable moments with her. We not only feel the loss of our mother but also of the ladies who are now a part of our family. We can't thank you enough for your love and care and would recommend the team to anyone who is looking for angels at their hour of need. With love, from the family.

Reply from Irene Murunge at Angelic Healthcare Ltd

It was an honour to have such a lovely family to work with. They treated our staff with a lot of love and respect. All the ladies gave feedback that they felt like it was a huge family come together as Angelic. We will miss the beautiful lady who brought us together but we thank her because she made us meet one of the best customers ever. Thank you so much for your support and patience with us.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Deborah M (Daughter of Client) published on 5 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her wonderful carers have made all the difference in my mum's life.


They are the most hardworking and kind people, and our whole family is so grateful for their input into her care - it enables us to be with her and enjoy her company when we are with her.


I couldn't recommend the

company more highly, but more than that, the manager's overall kindness makes every decision much easier and helps us with the next stages of our mum's life.

Reply from Irene Murunge at Angelic Healthcare Ltd

It was an honour to have been a part of this very lovely family. In most cases, one takes the role, not as a business but I tend to put my life in families lives and treat them the same way I would have loved either my family or myself to be treated. It is not a job but a passion. A passion to make a difference to another human being. That becomes the most satisfying thing anyone would ever do.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Christina B (Daughter of Client) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with the service and level of care my mother received from the agency. The ladies caring for my mother were punctual and reliable. They built up a very good relationship in a short time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sivapragasam S (Father of Client) published on 22 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and flexible nature of the service. Very impressive. Easy to communicate with the management and very friendly.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Mike T (Grandson of Client) published on 28 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The initial assessment was conducted so well and we were able to discuss what our granddad's preferences were, this made us feel like he was included in his care management.
Following on from the meeting we felt confident that we had chosen the right care team. We felt assured that our granddad would
be cared for as best as we would expect.
Carers are always on time and very respectful.
I would highly recommend Angelic Healthcare.

Staff

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Management

Treated with Dignity

Value for Money

Review from Cecilia D (Daughter-in-law of Client) published on 3 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We chose Angelic Healthcare through a recommendation from a family friend.
After an initial assessment with my mother in law, they took over.
The staff are well trained and friendly. We have consistent routines with the same carers and this makes a huge difference to us and our mother in law.
I
would recommend this wonderful provider to anyone wishing to have their loved ones looked after in a caring and compassionate manner.

Staff

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Management

Treated with Dignity

Value for Money

Review from John M (Son of Client) published on 15 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Angelic Healthcare were completely professional and respectful towards my father and I, ensuring that all his needs were taken care of. At moments, the staff were late but made up for lost time. I would recommend Angelic Healthcare.

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Management

Treated with Dignity

Value for Money

Review from Esther D (Great-granddaughter of Client) published on 15 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Angelic Healthcare Ltd is one of a kind. The owner treated my Great Gran as part of her family. She was compassionate, caring, personable and extremely friendly. Her staff members are professional, kind, compassionate, genuinely caring and treated granny with dignity. I would recommend this agency
to anyone looking to make the last few days of their loved ones as memorable and personable as possible. With the owner, not only was she the head carer, and cared for our great gran well, she talked to us like a professional counsellor after our granny died. She is now and forevermore part of the family - when we told her granny had died, she came over to console us and pray with us. Make the last days of your loved one memorable by using Angelic Healthcare Ltd.

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Management

Treated with Dignity

Value for Money

Review from Abbey J (Friend of Client) published on 15 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very competent and caring staff. Was impressed by the services they rendered and their caring attitude. The staff are friendly and understanding. I will recommend this company.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Carmel A (Wife of Client) published on 28 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband who has mobility and sight issues and is currently receiving support from the agency who always treat him with dignity and respect. The agency is extremely reliable and always carries out all tasks to the highest standard. Communication is excellent. My husband required on one occasion an
ambulance the agency stayed with him until it arrived.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.4 (8.409)

Overview of Review Score

The Review Score of 8.4 (8.409) out of 10 for Angelic Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Angelic Healthcare Ltd is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) ) ÷ 11 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Angelic Healthcare Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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