Abbots Care Ltd (Dorset)

Arena Business Centre, 9 Nimrod Way, Wimborne Minster BH21 7UH
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8.0 12 Reviews
  • Abbots Care Ltd (Dorset), Wimborne Minster
Abbots Care offers award-winning and market-leading home care and live-in care services in Dorset, with each care package uniquely created to suit your particular care needs and requirements.

The Abbots Care team ensure the delivery of care is person-centred, maintaining the dignity and respect of the individual at all times. Carers are carefully matched to clients based on their specific needs and requirements, and the process is carried out to the very highest standards.

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Care Provided by Abbots Care Ltd (Dorset)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Camille Leavold (Managing Director)

Funding & Fees Guide for Abbots Care Ltd (Dorset)

  • Prices

  • £20.48 for a 30-minute visit
    £27.30 for a 45-minute visit
    £34.13 for an hourly visit

  • Please note: Fees vary depending on the Client's requirements.


Abbots Care Ltd (Dorset) Reviews (12)

8.0

Abbots Care Ltd (Dorset) has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Abbots Care Ltd (Dorset) has 12 reviews.

Overall Experience

  • 10
  • 1
  • 1
  • 0
  • 0

Date Published

12
1
1
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11

Review from Joy R (Daughter of Client) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm not at all surprised Abbotts Care received an "Excellent" CQC result. The Ferndown Team are just delightful, all are warm, caring, considerate interested in my mother, make thoughtful suggestions, are aware of small details that make a difference and are always happy, upbeat and enthusiastic even
singing as they enter her flat. I can see they are genuinely fond of mum and I can see a significant difference in my mother who now feels secure and relaxed, safe and content and looks forward to each and every visit. I too have been able to "let go" as I fully trust them to handle all aspects of her care in a professional and respectful manner.

Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Dorset)

It's truly rewarding to hear such positive feedback, thank you for taking the time to share it. Our Dorset team works tirelessly to ensure each client and their family feel supported and valued, so it's wonderful to know the team has made a meaningful impact on both your mum and yourself. Thank you once again for your kind words - they truly motivate us to continue providing the highest level of care and support.


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Review from M D (Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care from all the carers, but as head office do not know the area, the girls are sent back and forth, all over the place, wasting their time and petrol, instead of a sensible order. Thank you for their care.

Reply from Abbots Care Marketing, Marketing Assistant at Abbots Care Ltd (Dorset)

Thank you for taking the time to leave a review, we really value all feedback. We are pleased to hear that you are happy with the level of care and we will pass your comments on to our management team regarding the rotas as you have raised some very valued points.


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Review from Andrew J (Son of Client) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Since the local manager was off sick and only recently returned, the rotas are a mess. I appreciate that you have staff shortages but that does not excuse the poor service. Times are all over the place, no continuity of carer, and male carers arrive for morning and evening visits which are unacceptable
to my mother and was well known to the local manager, but central management doesn't seem to be able to sort this out. She needs continuity of care so she knows the people attending and a consistent time of visits.


I would like to thank the regular carers who look after my mother who provide excellent care and personal attention knowing what she likes and spending, and the right time at each visit. I would particularly like to commend two of my mother's main carers.


Reply from Abbots Care, Marketing at Abbots Care Ltd (Dorset)

Thank you for your feedback, we understand you have now spoken with the branch manager and action steps have been put into place to ensure your mother receives the best service and support.


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Review from B W (Client) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When returning home after 3 months in hospital I needed a great deal of support. This I got in spades. Without exception all carers were kind and caring, doing everything I could have asked for an always with a smile. I was very happy indeed with the care and comfort I received.
I was lucky to have
such lovely ladies looking after me and would recommend them without hesitation.

Reply from Sophia Roberts, Head Office at Abbots Care Ltd (Dorset)

Thank you for the lovely feedback. We're so glad that you're happy with our service.


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Review from Anne (Daughter of Client) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbots Care provided wonderful care for my Dad. He got on very well with his carers and enjoyed their visits. Abbots Care were excellent at keeping me informed with anything relating to his health and well-being and were also a great source of advice and support. The carers were friendly, kind, caring
and professional and visits were always punctual. I would very much recommend Abbots Care.

Reply from Sophia Roberts, Head Office at Abbots Care Ltd (Dorset)

Hi Anne, thank you very much for your kind feedback. Abbots Care


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Review from Angela R (Daughter of Client) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbots Care has provided a wonderful service for my father over the past year. Dad (aged 96) accepted carers easily after living an independent life, due to the kindness, friendliness and understanding provided. He has not had an easy year but Abbots made sure he was always well cared for. I would highly
recommend Abbots Care to anyone needing assistance at home.

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Review from Brian S (Son of Client) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely satisfied with the manager and her staff.
They are a professional team and I would recommend them always.
They treated my mother with the utmost respect, she had dementia and other problems.
The staff are well looked after and trained, therefore, know what they are doing.

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Review from Keith D (Son of Client) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbots Care looked after my father at his home and he always looked forward to their visit.
A very professional and caring company.

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Review from Clare (Daughter-in-law of Client) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend this company enough.
They made a very stressful situation so much better with their professionalism and experience.
My mother- in- law felt at ease with the carers and they helped us, the family, as much as they did improve her quality of life.
Advice and regular updates gave
us peace of mind.
Thoughtful touches like making cakes, walking the dog, singing songs kept her stimulated.
Personal care was treated with dignity and I am so glad that we chose you, thank you!

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Review from Doreen B (Wife of Client) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can only praise Abbots care Ltd and all the carers for being just that. Each and everyone who cares for my husband do their utmost to make sure he is comfortable and settled before leaving and all have a very pleasant attitude towards him.

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Review from Helen B (Daughter of Client) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being with Abbots Care Ltd - Dorset, my mum received every care, attention and kindness she could wish for. Every one of the carers cannot do enough for her. It's very comforting for the family to know mum is receiving such high standard of care. The cost is more than the previous agency but it
is worth the extra to get quality in return. They all just seem to love the job they do - always a smile and all have a good sense of humour!

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Review from Philip S (Son of Client) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are excellent. Unfortunately, the overall cost is considered far too high against competition.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Abbots Care Ltd (Dorset) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Abbots Care Ltd (Dorset) is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Abbots Care Ltd (Dorset) is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (4)

Camille

Camille Leavold

Job Title: CEO and Co-Founder

Joined: 1995

I have worked in the health and social care environment since 1988, as a Support Worker with adults and children, and then as a Care Manager with a national recruitment organisation before commencing with Abbots Care in 1995. I am responsible for Abbots Care Ltd. I am an NVQ assessor, a back-care trainer and have a Registered Managers Award in Care.


Helen

Helen Sinden

Job Title: Operations Director

I have worked in the Health and Social Care sector for over 20 years. After starting my career working with children, I joined a national care recruitment organisation for the following 17 years where I registered with CQC and started managing a complex care service to people within their own homes. I completed my level 5 in Leadership in Care Management Services and became a registered manager with CQC before joining Abbots Care as Operations Director.


Sarah

Sarah Hurley

Job Title: Care Director

With over 15 years of experience in the care sector, I have held various roles, including Care Worker, Senior Care Worker, Field Care Supervisor, and Care Coordinator. Currently as Care Director, I have gained Level 5 qualifications in Health and Social Care. I have received STEPs training and hold a Level 4 safeguarding certification. I find fulfilment in delivering compassionate care that enhances individuals’ quality of life.


Jazzmine

Jazzmine Mace

Job Title: Registered Manager, Reablement and Specialist Care Manager

Joined: 2013

I have been with Abbots Care for 10 years now and I am the Registered Manager for our Dorset branch. I am also the Reablement and Specialist Care Manager.


Frequently Asked Questions about Abbots Care Ltd (Dorset)

What Type of Services does Abbots Care Ltd (Dorset) offer?

Abbots Care Ltd (Dorset) offers Home Care.

How many Carers does Abbots Care Ltd (Dorset) employ?

Abbots Care Ltd (Dorset) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Abbots Care Ltd (Dorset) to verify any information. View our terms and conditions. Abbots Care Ltd (Dorset) has a Platinum Service – more info.