Bluebird Care Ashford

Kent Invicta Chamber of Commerce, Ashford Business Point, Waterbrook Avenue, Ashford TN24 0LH
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7.0 6 Reviews
  • Bluebird Care Ashford, Ashford
Bluebird Care provide domiciliary care and support to an ever growing number of people across the borough of Ashford. They offer flexible one-hour visits through to specialist 24-hour live-in care.

Bluebird Care focuses on supporting their customers by offering individualised care whilst maintaining and promoting independence. They are committed to ensuring people have the option to receive high-quality care in their own homes, without the strain and upheaval of leaving familiar surroundings.

They are known in their local community for not only the way they support their customers but also their carers.

Care Provided by Bluebird Care Ashford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sandeep Jonnala (Director)

Funding & Fees Guide for Bluebird Care Ashford

  • Prices
  • Monday – Friday (the weekday day rate): £34.85 / hour


    Saturday and Sunday (the weekend day rate): £36.05 / hour


    Bank Holidays: £44.30


    We also provide 30 minutes and 45 minute calls. Please enquire for rates.


  • What sets us apart is our focus on both the emotional and physical well-being of those we care for. Bluebird Care prioritises building strong relationships between customers and our Care Experts, ensuring that care is not just a routine task but a meaningful, supportive interaction that enhances the quality of life for everyone involved.


7.0

Bluebird Care Ashford has a Review Score of 7.0 (7.000) out of 10, based on 1 reviews in the last 2 years. Over all time Bluebird Care Ashford has 6 reviews.

Overall Experience

  • 5
  • 1
  • 0
  • 0
  • 0

Date Published

6
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1
5
Overall Experience  Overall Experience 4.0 out of 5

Thoughtful of our needs. Prompt and always contact me if the carer is running late, offer advice and identify potential benefits.

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Value for Money

Overall Experience  Overall Experience 5.0 out of 5

We were let down abysmally by our previous care company. Bluebird stepped in without hesitation. We the family are completely happy with the care our family member receives from the carers to the support teams in the office. Whatever issues arise with her care or general wellbeing and comfort it is
always dealt with professionally, with compassion and total understanding of her needs. I would not hesitate to recommend this company.

Reply from Joanne Lee, Manager at Bluebird Care Ashford

Thank you so much for your wonderful review. We love caring for your relative and we are so pleased you are happy with the care we provide.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird has been a godsend to my elderly uncle during the pandemic and the lockdown, and to us. When we haven’t been able to visit we have arranged extra care visits, sometimes at short notice. Bluebird is always so flexible and accommodating. The carers are very professional and kind, and always raise
concerns when warranted. It has really helped our family during this pandemic knowing Bluebird are on hand.

Reply from Joanne Lee, PA to the Directors at Bluebird Care Ashford

Thank you so much for your wonderful review, this really means the world to us, knowing that we are doing the best we can in difficult times.


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Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care (Ashford) have been a wonderful help to me during a very difficult time looking after my partner with dementia, Parkinson's and various other medical problems. All their staff are delightful and willing to help with anything. They are friendly and helpful, caring to myself and my partner
who is treated with dignity and not condescending as can happen. I will always be grateful and would highly recommend them.

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Overall Experience  Overall Experience 5.0 out of 5

I care for my wife and Bluebird Care provide a domiciliary Carer to sit with my wife once a month. The service provided by both Bluebird Care and the Carer has been outstanding. The Carer is very friendly and gets on incredibly well with my wife. She joins in with my wife's crafting and helps with the
garden flower pots. I am fighting hard to get more time from Bluebird Care with this particular Carer as her time has been incredibly helpful.

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Overall Experience  Overall Experience 5.0 out of 5

Very good service always on time or phone to let me know if there's a problem. I would recommend Bluebird Care which my husband has been having for the last year and staff are always polite and caring and respectful and helpful. They try to encourage my husband to do something e.g games etc to improve
his cognitive ability.

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Value for Money

Current Review Score: 7.0 (7.000)

Overview of Review Score

The Review Score of 7.0 (7.000) out of 10 for Bluebird Care Ashford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.000 for Bluebird Care Ashford is calculated as follows: ( (6 Goods x 4) ) ÷ 6 Ratings = 4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Ashford is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Aug 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

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Amy Russell

Job Title: Care Manager

Joined: 2024

I have been with Bluebird Care for a total of 7 years, starting my journey as a Care Assistant in Guildford, Surrey. I was then promoted to the role of Customer Support Assistant within the office, and from there, I continued to grow and develop, ultimately advancing to the position of Care Manager at Bluebird Care, Ashford.


Care has always been a passion of mine, and I genuinely enjoy going to work every day, knowing that I’m making someone’s day a little easier—whether it’s supporting our staff, caring for customers, or assisting their families. Since starting at the age of 18, I have achieved far more than I ever imagined. I’ve completed specialist training in palliative care, oxygen training with Dolby, and gained valuable experience that allows me to confidently lead our team in providing high-quality care.


"I’m proud to be part of a service that is well-equipped to meet the diverse care needs of the Ashford, Kent community."


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Kate Pullinger

Job Title: Customer Supervisor

Joined: 2023

With over 25 years of experience in the care sector, my journey began at the age of 15 when I worked as a cleaner in a care home. Over the course of 21 years, I progressed to the role of Care Expert and then Senior Care Expert, completing my NVQ Levels 2 and 3 along the way. During this time, I gained extensive experience working with individuals living with dementia.


After leaving the care home, I worked in two other care settings before transitioning to a private ambulance company, where I completed my FREC3 training. I joined Bluebird Care just over a year ago, initially as a Care Expert before applying for the position of Customer Supervisor.


Outside of work, I am a proud mother of three and enjoy spending quality time with family and friends. I love going for walks in parks or by the beach, appreciating the outdoors during my downtime.


"In my current role, I take great satisfaction in visiting customers for reviews and assessments, ensuring we provide the best possible care."


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Jo Cawdron

Job Title: Coordinator/Supervisor

Joined: 2022

With over 10 years of experience in Health and Social Care, I began my career as a Carer and have since progressed to the role of Supervisor. Currently, I serve as the Coordinator and Trainer at Bluebird Care Ashford, where I take pride in recruiting new staff, conducting supervisions, spot checks, end-of-probation reviews, appraisals, and handling any incidents as part of the on-call team.


My qualifications include 'Train the Trainer' and a Level 5 in Management and Leadership, and I recently became a Dementia Friend. I'm always eager to expand my knowledge and skill set to better serve our team and clients.


Outside of work, I enjoy spending quality time with my family and two dogs, going on holidays, shopping, and having fun evenings out with friends.


I am deeply passionate about training and mentoring new staff members, helping them grow and succeed as care experts within the company.


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Sophie Bambury

Job Title: Marketing Associate

Joined: 2023

I am thrilled to have recently joined the Bluebird Care Ashford team! I’ve returned to the care field, which holds a special place in my heart as it was my first full-time job many years ago. With this prior experience, I’m excited to reconnect with the community and make a positive impact.


I love meeting new people and hearing about their lives and experiences - I'm a great listener and enjoy the fascinating stories that others share. My role here is dynamic; I spend my time visiting our current clients, providing office support, and engaging in local marketing initiatives. This variety allows me to experience the best of both worlds.


"I am passionate about spreading the word about the help and support we can offer at Bluebird Care Ashford."


Frequently Asked Questions about Bluebird Care Ashford

What Type of Services does Bluebird Care Ashford offer?

Bluebird Care Ashford offers Home Care.

How many Carers does Bluebird Care Ashford employ?

Bluebird Care Ashford employs 20 carers.