Bluebird Care South Somerset

Vincent Chambers, 26 Market Street, Yeovil BA20 1HZ
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9.6 27 Reviews
  • Bluebird Care South Somerset, Yeovil
Bluebird Care South Somerset offers excellent live-in and home care in South Somerset to enable people to live independently in their own home for longer.

Bluebird Care South Somerset provides personal care and a range of support services to people living in their own homes around Wincanton, Yeovil, Somerton and Chard.

The care service uses innovative ways to manage people's risks and keep people safe, whilst ensuring they have a full and meaningful life.

A strong person-centred culture ensures they are committed to providing a service which puts people at the heart of everything they do.

Staff treat home care clients as individuals and take pride in their work, recognising the 'little things' that make people feel valued in the community.

The culture at the service is open, transparent and welcoming, encouraging care workers to share ideas that benefit the clients they care for.

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Care Provided by Bluebird Care South Somerset

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rose Crossman (Registered Manager)

Bluebird Care South Somerset Reviews (27)

Total of 27, showing 1-20
9.6

Bluebird Care South Somerset has a Review Score of 9.6 (9.598) out of 10, based on 9 reviews in the last 2 years. Over all time Bluebird Care South Somerset has 27 reviews.

Overall Experience

  • 22
  • 5
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Date Published

27
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3
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18

Review from J G (Daughter of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always prompt efficient and friendly, helpful and will always contact me with any queries.
Gives my father and me peace of mind providing company and reassurance twice a day supporting his daily needs.

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Review from Sue T (Mother of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My son always looks forward to his weekly visit and enjoys a friendly chat. The carer is consistently kind and patient and still finds time to clean his flat and encourage his participation and to help sort out some of his untidiness.

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Review from John H (Husband of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have only been using Bluebird Care for a few weeks and have met a few of the Bluebird ladies. They are all very friendly and helpful. Even on early morning calls, they are bright and cheerful and they tidy up after their visit very carefully.

Reply from Kathryn Perkins, Recruitment Manager at Bluebird Care South Somerset

Thank you for a lovely review, this is always appreciated by our lovely staff.


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Review from David N (Brother of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care plan Bluebird developed for my brother was thorough, understanding and compassionate, and has so far been very well managed. My brother receives two short visits per day, mainly for medical purposes, but the carers most often find enough time to give him some much-needed domestic help. More
importantly, they are considerate and friendly people who value what they're doing, hence my brother always looks forward to their visits. I can't imagine things going better for him so far!

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Review from Jane B (Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We will soon be entering our eighth year with Bluebird Care South Somerset who continue to provide exemplary care to my daughter. Over this time her care needs have increased significantly and as each change comes about, they work with us to ensure that her care plan takes these into account. This is
all done in a very seamless way. The care staff are kind, and good-humoured and show an interest in the things that she enjoys. The administration team/rota planning staff are excellent and go out of their way to work with us to enable my daughter to participate in those activities outside of the home that she so enjoys. This care company is the one constant, stable part of my daughter's life enabling her to live at home, with their support. Thank you.

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Review from Elaine R (Daughter of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was extremely independent and not at all sure about letting carers into his home but he quickly came to look forward to the visits and had a lovely chat with all the carers. Dad's needs are limited at the moment but I know that he will want to have more help soon. I cannot speak highly enough about
all aspects of the care given to Dad. As a family, we are reassured that Dad is happy and comfortable, thank goodness we chose Bluebird Care, they are all angels in disguise. Thank you so much.

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Review from Sally N (Daughter of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has accepted the excellent care and support from the Bluebird Care team to enable her to live in her own home independently but safely. This has only been made possible because of the empathy and care from the team recognising that people thrive in their own homes with support and understanding.

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Review from O L (Client) published on 21 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall experience great, all staff are always friendly, office staff are there when I need them, care staff take me to music lessons, shopping and gym, always happy to see them and have a laugh, don't know what else to say.

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Review from J C (Daughter of Client) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers visiting my mum are exceptional. They are kind, caring and patient. Mum is so much better knowing that she has help and support every day. The management team are incredibly helpful. This is our first experience of having a relative who needs care. The management team have explained everything
and the systems to us and have helped us enormously. I would completely recommend Bluebird Care, their managers and their team.

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Review from Caroline M (Daughter of Client) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It gives me great peace of mind to know that a lovely, kind team of carers are looking after my mother. The carers have gone beyond what is asked of them. They make her laugh and feel cared for. They have given me advice and tips on how to help care for my mother, who has Alzheimer's Disease. As care
needs to be increased, this is discussed in a kind and thoughtful manner - nothing is imposed.

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Review from Gillian R (Power of Attorney of Client) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that the carers are very conscientious and are always very mind full of my uncle's needs.
My uncle seems to be happy and gets on well with the carers and support staff.
My uncle always looks clean and tidy. Regular hair cuts have been organised by the supervisor, and he receives weekly
check-ups by a nurse.
If my uncle has a health issue, medical advice is always sought.

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Review from Sarah-Jane M (Client) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had Bluebird Care South Somerset for over 18-months for my father, who now lives at home with us. The team are exemplary and have met Dad's needs with professionalism and empathy. The team lead expertise is a constant source of support and advice, particularly during a very difficult few months
as Dads health has deteriorated. Helping me to deal with the hospital and ensuring that Dad's needs are met when he comes home. They look after him with such attention to detail, reporting back anything that I should be aware of and working with me in dealing with his various issues. On one occasion identified that his breathing was not as it should be, so I was able to monitor him more closely, which eventually led to hospitalisation a few hours later. They are so caring and attentive to both Dad and myself, it is very much a team effort; I couldn't look after Dad at home without them. Basically, they are amazing as well as professional. The office staff are equally kind, professional and patient.

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Review from Wendy W (Daughter-in-law of Client) published on 31 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted BlueBird following a recommendation on Next Door. My mother in law is staying with us for 8 days before she moves in permanently in January. She is not the easiest and can sometimes be challenging. We have had a few different carers over the last week and they have all been fantastic -
very professional, patient and caring. Importantly to us, they have encouraged her to be independent and not patronised her, something which I have experienced with other agencies in the past. Thank you to the manager and your team.

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Review from Helen O (Daughter of Client) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family has found Bluebird Care very helpful and reliable in caring for our mother over the last 8 months. They are flexible and responsive to requests and carry out their tasks efficiently. Their support has been essential during the pandemic. Mum especially values the friendliness of her carers
as the social aspect of the visits is particularly important at the current time of restrictions.

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Review from Alan (Son of Client) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird provided live-in care for my bed-ridden father in the final three weeks of his life. I cannot fault the care provided. The live-in carer who stepped in at very short notice did an amazing job looking after Dad full time as well as getting up to speed so quickly with the domestic management
of his bungalow – mastering the kitchen appliances, making sure the bins went out on the right day, and generally keeping the place clean and spotless. She was a very caring and sensitive person.
She was ably supported by the local team, one of whom visited three times each day to help with his personal care. They were always cheerful, kind and unhurried – despite the demands of their schedule and the extra incumbrance of operating in PPE. Just days before he died, Dad told one of my cousins how much he appreciated being at home able to look out on his garden and how he was enjoying all the care and attention he was getting. What more can I say?

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Review from Julia E (Daughter of Client) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been looked after by Bluebird staff for a couple of years now and I have always been very happy with their service. I would happily recommend Bluebird to anyone else. They initially came to help us out in an emergency and have stayed ever since.

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Review from Ronald D (Husband of Client) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care South Somerset looked after my terminally ill wife for quite a few weeks. They came three times a day to look after her hygiene etc and I could not fault them. They were very caring, professional and went out of their way to make sure she was as comfortable as possible.

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Review from D P (Client) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had care from Bluebird Care South Somerset for at least 2 years now and my experience has been positive. The fact that they may be a little late sometimes is probably another index of the popularity of the service they offer.

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Review from M D (Client) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel this is a good service and allows me to remain living at home. They do a good job. I have no complaints. I would like to thank all the staff at Bluebird Care. This company is a real need for me to remain at home. Bluebird Care has organised the company and carers very well during Covid-19

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Review from K B (Daughter of Client) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were in a crisis, and I contacted Bluebird, and almost immediately my stress levels were reduced by the reassurance, professionalism and care by the management of our family's situation. Care was in place on the day I was told it would be, and the carer is truly amazing. I no longer worry
about what is happening at my parent's home when I am not with them. I cannot tell you how grateful I am to Bluebird.

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Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for Bluebird Care South Somerset is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.698 for Bluebird Care South Somerset is calculated as follows: ( (37 Excellents x 5) + (16 Goods x 4) ) ÷ 53 Ratings = 4.698

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care South Somerset is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (6)

Rose

Rose Crossman

Job Title: Registered Care Manager

Joined: 2023

Rose joined Bluebird Care on August 23, having worked in similar roles in the care industry.


Adam

Adam Kerswell

Job Title: Training & Compliance Manager

Joined: 2020

Adam has been involved in care since a young age, as he was caring for a family member from age of 12. Adam travelled to America to be a sports coach for young people and children with learning disabilities for 3 summers between 2001 to 2003.


Adam has extensive care experience, varying from working in care homes, in the community, and as a home care manager.


Adam enjoys the behind-the-scenes of office work and care, putting together rotas and being a care Coordinator.

Interesting facts about Adam


1: Adam has done volunteer work for the London ambulance service as a first responder, involved in helping in the 2012 London Olympics
2: Enjoys playing skittles at a local pub and has won trophies for the last 10 years


Jess

Jess Watson

Job Title: Care Co-ordinator

Joined: 2022

Jess joined the Bluebird Care South Somerset team in October 2022. Jess has joined our team as our new Care Coordinator for South Somerset.


She has over 6 years of experience working in the care industry supporting others. She worked as a support worker and then went on to become an assistant manager in a residential home.


Jess loves helping and supporting other people to have the best life possible. She also loves being organised and planning!


In her spare time, Jess enjoys spending time with her family and friends, especially spending quality time with her nieces. She also loves listening to different music.


Claire

Claire Cobner

Job Title: Community Care Lead - Yeovil

Joined: 2016

Claire joined Bluebird Care in August 2016 and started to work as a supporting supervisor for Yeovil. After 6 months Claire became Area Supervisor for the Central area since then Claire's area has expanded across 3 areas in South Somerset and Dorset. These areas include Sparkford, Wincanton, and Sherborne/Milborne Port.
Claire has over 5 years of experience in providing Care and Support. During this time she has worked in the community providing care in customers' homes. Claire is passionate that she and her team deliver high-quality care where ever it is needed. Claire has achieved her NVQ levels 2 and 3 in Health and Social Care during her time at Bluebird Care. She is currently working towards her QCF Level 5 Qualification in Health and Social Care.
Claire enjoys spending time with family and friends. Claire's family means the world to her and is family-driven. Claire likes to socialise in local pubs and festivals. After work, Claire likes to unwind with a drink normally the prosecco type.


Jessica

Jessica Hook

Job Title: Community Care Lead - Chard/Crewkerne

Joined: 2022

Jess is a dedicated care professional who began her career in 2021 and has been passionate about it ever since. She joined Bluebird Care in April 2023 and is eager to help her team continue their amazing work throughout Chard, Crewkerne and South Somerset.


When she's not at work, Jess enjoys visiting garden centres and trying to persuade her family that yet another plant is necessary for their home.


Kirstie

Kirstie Attwood

Job Title: Community Care Lead - Sherborne/Wincanton

Joined: 2018

Kistie joined Bluebird Care in July 2018, since 2018, Kirstie has achieved both her NVQ level 2 and 3 qualifications in health and social care.


She is passionate about providing the highest quality of care to our customers.


In Kirstie's spare time, she loves to attend her jiu-jitsu class, where she's training to earn her black belt.


Frequently Asked Questions about Bluebird Care South Somerset

What Type of Services does Bluebird Care South Somerset offer?

Bluebird Care South Somerset offers Home Care.

How many Carers does Bluebird Care South Somerset employ?

Bluebird Care South Somerset employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care South Somerset to verify any information. View our terms and conditions. Bluebird Care South Somerset has a Platinum Service – more info.