Bluebird Care South Somerset

Vincent Chambers, 26 Market Street, Yeovil BA20 1HZ
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9.6 27 Reviews
  • Bluebird Care South Somerset, Yeovil
Bluebird Care South Somerset offers excellent live-in and home care in South Somerset to enable people to live independently in their own home for longer.

Bluebird Care South Somerset provides personal care and a range of support services to people living in their own homes around Wincanton, Yeovil, Somerton and Chard.

The care service uses innovative ways to manage people's risks and keep people safe, whilst ensuring they have a full and meaningful life.

A strong person-centred culture ensures they are committed to providing a service which puts people at the heart of everything they do.

Staff treat home care clients as individuals and take pride in their work, recognising the 'little things' that make people feel valued in the community.

The culture at the service is open, transparent and welcoming, encouraging care workers to share ideas that benefit the clients they care for.

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Care Provided by Bluebird Care South Somerset

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Live in Carer
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rose Crossman (Registered Manager)

Bluebird Care South Somerset Reviews (27)

Total of 27, showing 21-27
9.6

Bluebird Care South Somerset has a Review Score of 9.6 (9.598) out of 10, based on 9 reviews in the last 2 years. Over all time Bluebird Care South Somerset has 27 reviews.

Overall Experience

  • 22
  • 5
  • 0
  • 0
  • 0

Date Published

27
0
3
9
18

Review from Paula F (Daughter of Client) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A professional caring agency that I would happily recommend. We have a small team of carers that are all very supportive to provide the best care possible. They are obviously well supported by an admin/management team as all goes smoothly!!

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Management

Treated with Dignity

Value for Money

Review from Stephen B (Son of Client) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care workers always there when needed, all did their best to keep my mother happy.
Very alert to any changes in their client's health and keeping me updated, thoroughly recommended.
Would do there utmost to keep Mum's care as a light-hearted but professional affair. She was treated as a person,
not an object.
All dates and times emailed through same time every week, so never confused. Invoices detailed and correct never had a fault with the office part either.

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Review from Helen R (Daughter of Client) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird provided care for my mum from March until her death. The care was superb and in the last month of her life, when we needed 4 visits a day at short notice to enable her to die at home after a hospital admission, they were able to respond to the request at a days notice. All the carers were compassionate
and professional showing concern not just for my mum but the family as a whole. We are continuing to use Bluebird to provide domestic support to my dad. I can’t recommend them highly enough.

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Review from T S (Client) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care has been amazing. I have serious mobility problems with my legs so need a wheelchair. The owner of Bluebird helped make arrangements for the stairlift in my house so I could stay at home. The staff have all been lovely too, making tea and my dinner and helping me in and out of the bath. Very
nice ladies. Thank you.

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Management

Treated with Dignity

Value for Money

Review from Celia T (Wife of Client) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are kind and they all look after us both. Visits are cheery and we all have a sense of humour. Very much needed in the circumstances.

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Review from Mary P (Client) published on 13 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall whilst on holiday in Somerset, I was admitted to Yeovil hospital with multiple fractures. After surgery and 2 weeks stay in hospital, I was discharged but unable to walk or travel. My husband found tempoary accommodation and arranged for Blue Bird South Somerset to look after me. For
the next 10 weeks I could not have had better care. The girls were very reliable and clearly knew what they were doing. Friendly, kind and really encouraging, the team helped me to get through a very difficult time with my dignity intact and I remain grateful to them. We are now back home in Staffordshire and I am well on the way to a full recovery.

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Treated with Dignity

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Review from Marie L (Friend of Client) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you from the bottom of our hearts. You made our mother's friend's final days easier. One of your strengths is your flexibility - this made such a difference. The other big strength is your carers, they are amazing women. We are particularly grateful to the carers that stepped in overnight. We
will recommend you to everyone from now on. Thank you again.

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Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for Bluebird Care South Somerset is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.698 for Bluebird Care South Somerset is calculated as follows: ( (37 Excellents x 5) + (16 Goods x 4) ) ÷ 53 Ratings = 4.698

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care South Somerset is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (6)

Rose

Rose Crossman

Job Title: Registered Care Manager

Joined: 2023

Rose joined Bluebird Care on August 23, having worked in similar roles in the care industry.


Adam

Adam Kerswell

Job Title: Training & Compliance Manager

Joined: 2020

Adam has been involved in care since a young age, as he was caring for a family member from age of 12. Adam travelled to America to be a sports coach for young people and children with learning disabilities for 3 summers between 2001 to 2003.


Adam has extensive care experience, varying from working in care homes, in the community, and as a home care manager.


Adam enjoys the behind-the-scenes of office work and care, putting together rotas and being a care Coordinator.

Interesting facts about Adam


1: Adam has done volunteer work for the London ambulance service as a first responder, involved in helping in the 2012 London Olympics
2: Enjoys playing skittles at a local pub and has won trophies for the last 10 years


Jess

Jess Watson

Job Title: Care Co-ordinator

Joined: 2022

Jess joined the Bluebird Care South Somerset team in October 2022. Jess has joined our team as our new Care Coordinator for South Somerset.


She has over 6 years of experience working in the care industry supporting others. She worked as a support worker and then went on to become an assistant manager in a residential home.


Jess loves helping and supporting other people to have the best life possible. She also loves being organised and planning!


In her spare time, Jess enjoys spending time with her family and friends, especially spending quality time with her nieces. She also loves listening to different music.


Claire

Claire Cobner

Job Title: Community Care Lead - Yeovil

Joined: 2016

Claire joined Bluebird Care in August 2016 and started to work as a supporting supervisor for Yeovil. After 6 months Claire became Area Supervisor for the Central area since then Claire's area has expanded across 3 areas in South Somerset and Dorset. These areas include Sparkford, Wincanton, and Sherborne/Milborne Port.
Claire has over 5 years of experience in providing Care and Support. During this time she has worked in the community providing care in customers' homes. Claire is passionate that she and her team deliver high-quality care where ever it is needed. Claire has achieved her NVQ levels 2 and 3 in Health and Social Care during her time at Bluebird Care. She is currently working towards her QCF Level 5 Qualification in Health and Social Care.
Claire enjoys spending time with family and friends. Claire's family means the world to her and is family-driven. Claire likes to socialise in local pubs and festivals. After work, Claire likes to unwind with a drink normally the prosecco type.


Jessica

Jessica Hook

Job Title: Community Care Lead - Chard/Crewkerne

Joined: 2022

Jess is a dedicated care professional who began her career in 2021 and has been passionate about it ever since. She joined Bluebird Care in April 2023 and is eager to help her team continue their amazing work throughout Chard, Crewkerne and South Somerset.


When she's not at work, Jess enjoys visiting garden centres and trying to persuade her family that yet another plant is necessary for their home.


Kirstie

Kirstie Attwood

Job Title: Community Care Lead - Sherborne/Wincanton

Joined: 2018

Kistie joined Bluebird Care in July 2018, since 2018, Kirstie has achieved both her NVQ level 2 and 3 qualifications in health and social care.


She is passionate about providing the highest quality of care to our customers.


In Kirstie's spare time, she loves to attend her jiu-jitsu class, where she's training to earn her black belt.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care South Somerset to verify any information. View our terms and conditions. Bluebird Care South Somerset has a Platinum Service – more info.