Bluewater Care Ltd Reviews (42)
Bluewater Care Ltd has a Review Score of 10 (9.987) out of 10, based on 13 reviews in the last 2 years. Over all time Bluewater Care Ltd has 42 reviews.
Review from Ash M (Son of Client) published on 15 August 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
My Father has now had the same carer each week and this suits him perfectly. The
The carers are helpful, efficient and we rely on their visits.
Reply from Mohammed Nazir, Manager at Bluewater Care Ltd
Thanks for taking the time to submit your review, we really appreciate all feedback received and your kind comments will be passed on to our staff to ensure they receive a thank you for all of their hard work.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Julie I (Daughter of Client) published on 5 July 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Mohammed Nazir at Bluewater Care Ltd
Many Thanks. Glad we could assist.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 10 (9.987) out of 10 for Bluewater Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.987 for Bluewater Care Ltd is calculated as follows: ( (76 Excellents x 5) + (1 Goods x 4) ) ÷ 77 Ratings = 4.987
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluewater Care Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
