Home Instead (Newport, Cwmbran & Chepstow)

Office 11, Avana Busines Park, Wern Industrial Estate, Rogertsone, Newport NP10 9FQ
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Top 20 award
9.9 57 Reviews
  • Home Instead (Newport, Cwmbran & Chepstow), Newport
It can be overwhelming, wondering where to start when first considering care for a loved one.

At Home Instead Newport, Cwmbran & Chepstow, the team are here to help; here to provide the support needed for loved ones to stay safe and remain independent at home without losing any personal freedom, leaving family members happy and confident that their loved ones are enjoying the highest standards of care at all times.

Home Instead offers a wide range of one-to-one services tailor-made to the needs of the individual, this could be companionship care, overnight care or dementia care. Home visits can be from an hour a day up to 24/7 live-in care including weekends and holidays.

Services are flexible to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from escorting clients on visits, trips to the shop or appointments to simple conversation and good company. Their Care Professionals are trained to a very high standard to cover a wide variety of needs.

Through regular meetings with all parties concerned, Home Instead Newport, Cwmbran & Chepstow provide ongoing care programmes that adapt to changing needs, giving assurance that the highest standards of care are being provided at all times.

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Care Provided by Home Instead (Newport, Cwmbran & Chepstow)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Karen Clatworthy (Owner)

Funding & Fees Guide for Home Instead (Newport, Cwmbran & Chepstow)

  • Prices

  • Based on package.

Home Instead (Newport, Cwmbran & Chepstow) Reviews (57)

Total of 57, showing 1-20
9.9

Home Instead (Newport, Cwmbran & Chepstow) has a Review Score of 9.9 (9.921) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Newport, Cwmbran & Chepstow) has 57 reviews.

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Review from M G (Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb service. Helped us out of real spot when we were let down by care providers. They came to the hospital prior to discharge and were there on discharge. Staff are punctual, friendly and professional. They don't rush me and I feel safe and listened to.

Reply from Karen Clatworthy, Owner at Home Instead (Newport, Cwmbran & Chepstow)

Thank you for your review. Its good to hear that our team acted quickly to get you out of hospital and are providing the service you deserve. All the best.


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Review from A D (Client) assisted by family/friend published on 22 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late husband had a carer 3 times a day. They were so very much missed when he passed in January 2024. I decided to have a companion call every weekday in the afternoon. I find them all so kind, friendly, and very willing to help with any chore that needs to be done.

Reply from Karen Clatworthy, Owner at Home Instead (Newport, Cwmbran & Chepstow)

Thank you for taking the time to write such a lovely review. It's wonderful to hear you have built up a lovely relationship with the care professionals who cared for your husband. Many thanks, Karen


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Review from W B (Husband of Client) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been looking after my wife since February 2023. We have 2 carers per visit. Carers are very friendly, well-trained professionals. Their performance is regularly monitored by their supervisor/manager The time allocated to each visit means they can form a good relationship with the client.
The app provides a summary of each visit and gives notice about which carers will make future calls. We are very pleased with the service.

Reply from Karen Clatworthy, Owner at Home Instead (Newport, Cwmbran & Chepstow)

Thank you for taking the time to write a lovely review. It's so good to hear how happy you both are with the service. Many thanks, Karen


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Review from M J (Daughter of Client) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly professional service, All care professionals give quality care with compassion and empathy, Maintaining the dignity of the client while befriending.

Reply from Karen Clatworthy, Owner at Home Instead (Newport, Cwmbran & Chepstow)

Thank you for your kind words, we are so happy we are able to make a difference. Many thanks, Karen.


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Review from S P (Client) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I owe Home Instead so very much. My husband died on the 3rd of January 2018 aged 78 not unexpectedly but a shock nevertheless. Now I can't quite recall if Home Instead were visiting us already or if it was just after that. Several ladies came along and were all very lovely and eventually, to suit days
and times, my present lady became my special visitor. Luckily we had loads of common interests that we gelled straight away, it was a tremendous bonus. So cheers and thanks Home Instead.

Reply from Karen Clatworthy, Owner at Home Instead (Newport, Cwmbran & Chepstow)

Thank you for completing a review and for your kind words. It's lovely to hear that you are enjoying the company of your support team.


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Review from R B (Client) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is extremely helpful and willing to do whatever is asked of her.
She is always cheerful and works very hard.

Reply from Karen Clatworthy, Owner at Home Instead (Newport, Cwmbran & Chepstow)

Thank you for your review. Its great to hear that you are finding your care support so helpful.


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Review from Martyn S (Son of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience with Home Instead Newport has been superb, my mother has daily support and the support staff are fantastic. My mother was very nervous at the start but now she absolutely loves the time with the support staff and she does more now than she has done over the last few years, walking/ food
shopping/clothes shopping and help around the house - it has brought a huge level of independence and company for her. She tells me that she feels the support staff are like daughters she never had!

Reply from Karen Clatworthy, Owner at Home Instead (Newport, Cwmbran & Chepstow)

Thank you Martyn for your lovely feedback. It's so good to hear how much your mum loves the time with her support team. Thanks for your support. Best wishes.


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Review from Heather W (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has received care in her own home from Home Instead for several years. Initially she had twice-daily two-hour visits, but since the first lockdown she needed much more.
Since then she has had live-in care and it has been (occasionally literally) a lifesaver.
She will be one hundred soon, so we
are no "spring chickens" either, and neither we nor other family members live near her, so she relies very much on Home Instead for companionship, care and general help with day-to-day living. As Mum is house-bound and now profoundly deaf she would have great difficulty in communicating by phone or letter, and no longer uses the computer.
Despite her impending century she remains very independently-minded and she finds it a huge comfort to still be in her own home with her own space, belongings and garden, all of which Home Instead care gives.
The cost is expensive, but the care is individual, which would be unlikely in a home (which charges a similar amount).

Reply from Karen Clatworthy, Owner at Home Instead (Newport, Cwmbran & Chepstow)

Thank you so much for writing a review. It's great to hear that your mum is doing so well and her support has been a lifesaver. What an incredible achievement to reach 100 years of age.


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Review from Wendy T (Daughter-in-law of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I live in America, so providing home help for my mother-in-law in Wales was a necessity. Home Instead we're easy to work with from the beginning and gave us piece of mind when we could not be there. The caregivers were both professional and comforting in the care that they gave, and we
could not express our gratitude or give a higher recognition of this company for all they were able to do for our family during often challenging times.

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Review from R B (Husband of Client) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the carers have proved to be very professional and conscientious in their jobs. Unhappy with the cost increase, above rate of inflation.

Reply from Karen Clatworthy, Owner at Home Instead (Newport, Cwmbran & Chepstow)

Thank you for your review. We are really pleased that you are happy with the care we are providing. Sorry to hear you are unhappy with the price increase, but our staff have benefited from a well-earned pay rise also above the rate of inflation. Best wishes.


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Review from Jane S (Daughter of Client) published on 9 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We arranged for Mum to receive care in her own home for a period of 15 months between December 2021 and April 2023. She was a very independent lady who feared the prospect of allowing carers into her own home, but quickly appreciated the kindness, care and efficiency of all who came to look after her.
Mum was blessed with having a small group of well-matched carers who became genuine friends over the year and provided exactly the level of friendship, care, practical service and support she needed. Communication and flexibility of arrangements was good, often in difficult circumstances and all of our family will always be grateful.

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Review from A M (Daughter-in-law of Client) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were extremely helpful and understanding at a very difficult time for the family when individual was very unwell.
Contacted us when found individual unwell.
One of carers in particular built up trust with a stubborn individual to eventually give personal care when required.

Reply from Karen Clatworthy, Owner at Home Instead (Newport, Cwmbran & Chepstow)

Thank you for your feedback. Is good to hear that our Care Professionals are so valued doing such a fantastic job.


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Review from K C (Friend of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been fantastic in looking after an elderly friend of the family. They are a pleasure to have come in and really brighten up her day. The Care Professionals are kind and thoughtful and no ask is too big for them. They ensure my friend is treated with dignity and respect and endeavour
to keep her as independent as possible in her own home. The hour long visits are brilliant as it ensures that she doesn’t feel rushed and she is able to build a good bond with the Care Professionals.

Reply from Ben Howlett, Ops Manager at Home Instead (Newport, Cwmbran & Chepstow)

Thank you very much for the feedback. We are delighted that your friend and the family around her is having a great experience with Home Instead. We will always find a way to ensure that your friend has the best quality care she deserves.


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Review from Penny C (Daughter of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing care for my dad for several months now. It is the first time he has had to have support from anyone outside the family and I think we all viewed the prospect with trepidation. He has several carers, but 2 main ones - who are both so kind, caring, friendly and professional.
It's great to know he is being looked after so well.

Reply from Ben Howlett, Ops Manager at Home Instead (Newport, Cwmbran & Chepstow)

Thank you for the fantastic feedback. I have shared this with your fathers Care Professionals.


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Review from Allen L (Son of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provides three daily visits to my mother. Between us, we agreed an assistance package that has been invaluable to my mother and the family. The package is comprehensive and flexible and is adjusted periodically to suit Mother's needs. She looks forward to the carer visits, enjoys their
company, and is being very well looked after. The communication between myself and Home Instead works very smoothly. All calls are answered and follow-up is prompt. Mum's family members all live over 120 miles from her, so 'drop-in' visits are not possible. Hence, the carer visit reports, posted on the app, are invaluable and confirm to us that she is comfortable and receiving first-class daily care.

Reply from Ben Howlett, Ops Manager at Home Instead (Newport, Cwmbran & Chepstow)

Thank you for the great feedback on your mother's care. I will share this with the team


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Review from J M (Daughter-in-law of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been happy overall with the care provided. The team are approachable and aim to provide holistic care. I feel at ease that my father-in-law will be cared for. I have been able to arrange last minute care when required.

Reply from Ben Howlett, Ops Manager at Home Instead (Newport, Cwmbran & Chepstow)

Thank you for the fantastic feedback for your father-in-law.


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Review from James C (Nephew of Client) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been providing care at home for my uncle for around three years. He has benefited hugely from the care and companionship they provide. He has four visits a day and they look after his care completely; washing his clothes, cooking and keeping his house spotless. I live three hours away
and rely on the company completely. They are always in touch and any problems are dealt with promptly. Great company, great people. Thank you.

Reply from Ben Howlett, Operations Manager at Home Instead (Newport, Cwmbran & Chepstow)

Hi James, thank you for your lovely comments. I will pass this on to the team.


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Review from D W (Daughter of Client) published on 2 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care our Mum is receiving. She enjoys the caregivers’ company and appreciates their help and support. The consistency of approach taken and personnel has been key in ensuring this excellent level of care.

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Review from Glenys M (Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly - I must say how excellent all the Home Instead staff have been to me - including all the carers and the office staff without exception.
My main carer has been a godsend to me from the first day she came to me. Apart from doing all that I ask - she has become a dear friend - over and above
the call of duty. She is warm and friendly and a treasure.

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Review from S H (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The caregivers are friendly and helpful and my mother likes them. Sometimes there have been scheduling mistakes or schedules sent late, but the staff at the Newport office do reply and get things sorted out.

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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Home Instead (Newport, Cwmbran & Chepstow) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Home Instead (Newport, Cwmbran & Chepstow) is calculated as follows: ( (71 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 76 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Newport, Cwmbran & Chepstow) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (14)

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Meet the Team (9)

Karen

Karen Clatworthy

Job Title: Director

Joined: 2017

I opened Home Instead Newport, Cwmbran and Chepstow in October 2017 with my daughter Laura. I was thrilled to find Home Instead and to have the opportunity in the community that I have grown up in to be able to make a difference in the lives of the elderly. Having experienced caring for a close family member I know exactly how important good heartfelt care is.


I was attracted to Home Instead for its high-quality care and its ethos where the focus is on building a caring, trusting relationship between our client and our Care Professionals, which supports older people remaining living independently at home. We provide our clients with the very best support and will always work hard to make sure things are right for them. In my spare time, I like to spend time with my family, walk my dogs and read. I am also a trustee of the Noah's Ark Children's Hospital for Wales and I fundraise regularly for the children's hospital to help with providing play specialists, new equipment, refurbishments and much more.


Laura

Laura Clatworthy

Job Title: Director

Joined: 2017

High-quality care has a hugely positive impact on people's lives and it is something that I take pride in, it’s a real privilege to be part of a team that enhances people’s lives every day.


Pauline

Pauline McCarthy

Job Title: Client Consultant

Joined: 2020

Pauline joined the Home Instead team in October 2020 as our Client Consultant. Pauline started her career with the NHS where she qualified as an Orthopedic Nurse and went on to qualify as an Occupational Therapist. Pauline used this qualification whilst working in the older adult’s community Mental Health Team.


From this Pauline moved into an HR role as a business partner in an engineering company. The Covid Pandemic gave Pauline time to reflect and decided to move back into the sector that she was passionate about.


Pauline utilises all her knowledge and experience to ensure our new clients get all their needs met. Pauline delivers the initial enquiry, consultation and assessment to ensure continuity for the client. Pauline did not realise how much she missed working in a caring profession and strongly believes that Home Instead offers a unique service, that is led by the clients and their needs.


Martine

Martine Richards

Job Title: Finance and Office Manager

Joined: 2022

Martine looks after all the day-to-day finances including payroll, invoices and all office management. After joining the company in September 2022 as a finance officer and gaining promotion in November 2023 to Finance and Office Manager.


Chris

Chris Farmer

Job Title: Client Care Co-Ordinator

Joined: 2019

Christina started her journey with Home Instead in 2019.


She is part of our Client Care Coordinator team. The role of a Client Care Coordinator is to support both the Client and the Care Professional in the community.


Kat

Kat Devlin

Job Title: Recruiter

Joined: 2023

Katrina joined the Home Instead team in September 2023 as a Recruitment Officer. Katrina's role is to proactively source, select and build a pipeline of high-quality, engaged Care Professionals.


Jenna

Jenna Elms

Job Title: Finance Assistant

Joined: 2023

Jenna joined the Home Instead team in September 2023. Jenna is responsible for all aspects of office administration whilst supporting the team and being reactive to the business needs.


Nicola

Nicola Masters

Job Title: Community Engagement Officer

Joined: 2023

Nicola is a dynamic brand ambassador. Her mission is to raise awareness of Home Instead, its values and ethics. Working in the community to raise the standards of older health care and dementia standards.


Natasha

Natasha Rigby

Job Title: Head of People

Joined: 2023

Natasha began her journey with us in June 2023, she is our Head Of People. Natasha works closely with our Care Professionals and supports the team and office managing HR.


Frequently Asked Questions about Home Instead (Newport, Cwmbran & Chepstow)

What Type of Services does Home Instead (Newport, Cwmbran & Chepstow) offer?

Home Instead (Newport, Cwmbran & Chepstow) offers Home Care.

How many Carers does Home Instead (Newport, Cwmbran & Chepstow) employ?

Home Instead (Newport, Cwmbran & Chepstow) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Newport, Cwmbran & Chepstow) to verify any information. View our terms and conditions. Home Instead (Newport, Cwmbran & Chepstow) has a Platinum Service – more info.