Home Instead (Newport, Cwmbran & Chepstow)

Office 11, Avana Busines Park, Wern Industrial Estate, Rogertsone, Newport NP10 9FQ
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Top 20 award
9.9 57 Reviews
  • Home Instead (Newport, Cwmbran & Chepstow), Newport
It can be overwhelming, wondering where to start when first considering care for a loved one.

At Home Instead Newport, Cwmbran & Chepstow, the team are here to help; here to provide the support needed for loved ones to stay safe and remain independent at home without losing any personal freedom, leaving family members happy and confident that their loved ones are enjoying the highest standards of care at all times.

Home Instead offers a wide range of one-to-one services tailor-made to the needs of the individual, this could be companionship care, overnight care or dementia care. Home visits can be from an hour a day up to 24/7 live-in care including weekends and holidays.

Services are flexible to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from escorting clients on visits, trips to the shop or appointments to simple conversation and good company. Their Care Professionals are trained to a very high standard to cover a wide variety of needs.

Through regular meetings with all parties concerned, Home Instead Newport, Cwmbran & Chepstow provide ongoing care programmes that adapt to changing needs, giving assurance that the highest standards of care are being provided at all times.

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Care Provided by Home Instead (Newport, Cwmbran & Chepstow)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Karen Clatworthy (Owner)

Funding & Fees Guide for Home Instead (Newport, Cwmbran & Chepstow)

  • Prices

  • Based on package.

Home Instead (Newport, Cwmbran & Chepstow) Reviews (57)

Total of 57, showing 21-40
9.9

Home Instead (Newport, Cwmbran & Chepstow) has a Review Score of 9.9 (9.921) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Newport, Cwmbran & Chepstow) has 57 reviews.

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Review from S J (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has received excellent care from a very caring care giver. My mother was extremely anxious about having care and was treated very sensitively and reassured.
The Home Instead team are very organised and professional.
Communication between the provider and the client is excellent.

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Review from Debra J (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Home Instead enough for all their help and support. They are an amazing team and are always there to assist with any problems I may have with my mother. My mother did not want anybody to come into her home but having put Home Instead carers in place, she constantly praises the "lovely
ladies" that come in to help her and now admits that she couldn't cope without them. They are kind, caring and dedicated staff who treat her with love and respect. They work with you to work out the best needs for the person. They are easy to approach with questions and are always there to reassure and help. By them being there it gives me support which I desperately needed. I would recommend them without hesitation.

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Review from Christopher E (Son of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Only been using carers for short time, but Home Instead have given myself and my sibling's great peace of mind knowing that their caring, dedicated staff are providing such comfort to my 90-year-old mother, she was initially against having/needing care on discharge from the hospital but is now more
than happy to see them each day.

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Review from Lynne N (Daughter of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found them very reliable and friendly and helpful. My mum gets on really well with the ladies she has visiting her. Have done everything asked of them and really good communication. The office is easy to get hold of with very helpful friendly staff.

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Review from J C (Husband of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relationship will now sadly finish as my wife is entering full-time care.
The sitting provision has been invaluable to me as a carer to allow time out from caring duties.
All staff involved in the provision of support are excellent.

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Review from Andrew F (Son of Client) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional service from initial enquiry through to care package implementation
My 90-year-old Mum speaks highly of the service, the feedback and support for families is second to none.
I would recommend this service without hesitation.

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Review from R O (Daughter of Client) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Newport, Cwmbran and Chepstow) provided fantastic care and support for my Mum whilst she was still able to love at home. Staff couldn't do enough for her and she really enjoyed having them to visit and support her for the company they provided. It was appreciated by Mum and us as a family.

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Review from Catherine H (Wife of Client) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had MS and in the main was bed bound. We had 2 carers three times a day. The team from Home Instead looked after him so very well - daily bed bath and hair washing, meals etc. When I went out I was 100% confident his needs were met. They respected his dignity, privacy and personal needs for
two years until the day he died. They became part of our family, I will miss them.

Reply from Elena Deane, Registered Care Manager at Home Instead (Newport, Cwmbran & Chepstow)

Thank you so much for your review. It has been a pleasure to be able to support your husband and you for the past two years. He will be missed by us all.


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Review from Bob H (Husband of Client) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very acceptable, courteous and pleasant.

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Review from Jo T (Daughter of Client) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to write this review as a thank you to all the staff and caregivers at Home Instead (Newport, Cwmbran and Chepstow). All of the staff work as a team and work extremely hard. All my dealings with the staff, at the initial assessment meeting and subsequently over the phone and via email have
been friendly, professional, efficient and very helpful. Communication is excellent! The respect for my dad’s privacy, dignity and individuality is at the forefront of their care. They have worked so closely with my dad and myself enabling them to provide a personalised care plan. Nothing is too much trouble. I am also impressed with the phone app, which is great for updates and very reassuring. I would not hesitate to highly recommend Home Instead (Newport, Cwmbran and Chepstow). Thank you all for your care, support and compassion!

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Review from Sharron I (Daughter of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company is fantastic. I can't recommend them highly enough! They are very experienced and friendly and they have put my mind at ease completely. I had burnt myself out by looking after my dad for the past 3 years on my own with help from my Daughter and Son. Now, most of the time I go to see my
dad I'm his daughter, not his carer which is lovely. He's taken to them really well. His Alzheimers is very progressed now and it's difficult spending too much time there. Brilliant service and amazing staff.

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Review from Linda D (Daughter of Client) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was diagnosed with Dementia at the start of January 2020, the pandemic hit and mum was confined to her flat with no routine she started to decline. After looking around the local providers we choose Home Instead and haven't looked back, the office staff made setting up the care plan as easy
as possible. Mum looks forward to the care worker's visits each day and when things went downhill even further in August, I cannot fault the help and support we received from all the staff. Thank you.

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Review from Anthony G (Husband of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We employ the service of the agency to care for my terminally ill wife for an hour every morning. After a major operation in May of 2020, she has an ileostomy which requires a bag change every day. The carers cope well with this procedure and new staff quickly pick up the task. She also requires washing
or showering and changing clothes. All tasks are completed with compassion and care. They also employ a cheerful attitude which helps my wife to cope with a very difficult situation.

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Review from C B (Son of Client) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided an excellent standard of care and support to my mother. All the carers were reliable and my mother go on well with them and enjoyed their visits. Communication between the carer, the office and I worked very well. The minimum visit duration of one hour during the day makes them
expensive if multiple visits are needed during the day.

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Review from L E (Daughter of Client) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia and has been assisted by Home Instead carers for the past 18 months. I found the carers to be professional, kind, and considerate to their client's needs. They were always willing to help out in any way they could. I would highly recommend Home Instead as a home care company.

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Review from Elaine W (Daughter of Client) published on 3 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing care for my father for 4-years. The service is excellent, and the carers are wonderful. They carry out their duties with warmth, efficiency and care. We feel very lucky to have found an organisation which prides itself on the quality of its care provision and takes quality
assurance so seriously. I can’t recommend them enough.

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Review from B L (Husband of Client) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, my wife and myself have had numerous care companies over the last 7-year, but the last two years has been Home Instead. From day one, we found them to be very professional in all aspects of work from management down to the carers; things are done right every time, and no complaints have even been
cut. My wife has had three strokes and needs extensive washing, dressing, etc at her own speed. All the girls adjust to her specific requirements and talk and chat to her, making her feel special. This has brought her on leaps and bounds, and my wife has become a better person to me. I would be proud to call any one of these girls my daughter of a friend; "let it continue" 10/10 and our thanks to everyone.

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Review from B A (Daughter of Client) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care for my mother brilliant. The company for her and friendliness is faultless. Anything that was asked in the first days has been adhered to, and I feel my mother has been happier with the visits.

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Review from Karen S (Daughter of Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is 91, frail but has positive mental health. I moved in to care for her but I also work full time. This meant that although I would give mum breakfast and set her up with a packed lunch she would be alone all day. She needed care in the daytime to assist her well being, make her a hot meal and
assist her without anything she struggled with. I had tried two other care agencies and who were a lot cheaper but they were awful. I was paying for an hour - they only stayed ten minutes and some of the staff were awful. Home Instead carers are basically top class and you are paying for a high class service. What they say they will deliver they do. They are extremely organised, efficient and the carers are exemplary. The carers had fantastic skills and made mum feel at ease and stopped me worrying about her as I knew they were meeting her needs. They always stayed with mum for the full hour and were committed to providing wonderful care.

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Review from Jennifer J (Sister of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We began the service with Home Instead in March 2020. Over the two months to date, we have all been extremely satisfied with the service provided. My brother and sister-in-law look forward to their daily visit. They tell me that all the ladies who visit them are charming, very kind and a pleasure
to spend time with. The service is very professional, very reliable and effective. It is a source of comfort to the rest of the family knowing that they are so happy with the provision. I am impressed that we get regular phone calls from the managers, checking on how well the service is being provided. Everyone is so friendly and approachable. Everything is great and we would like to thank the ladies for everything that they do. We are very grateful to you all.

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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Home Instead (Newport, Cwmbran & Chepstow) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Home Instead (Newport, Cwmbran & Chepstow) is calculated as follows: ( (71 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 76 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Newport, Cwmbran & Chepstow) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (14)

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Meet the Team (9)

Karen

Karen Clatworthy

Job Title: Director

Joined: 2017

I opened Home Instead Newport, Cwmbran and Chepstow in October 2017 with my daughter Laura. I was thrilled to find Home Instead and to have the opportunity in the community that I have grown up in to be able to make a difference in the lives of the elderly. Having experienced caring for a close family member I know exactly how important good heartfelt care is.


I was attracted to Home Instead for its high-quality care and its ethos where the focus is on building a caring, trusting relationship between our client and our Care Professionals, which supports older people remaining living independently at home. We provide our clients with the very best support and will always work hard to make sure things are right for them. In my spare time, I like to spend time with my family, walk my dogs and read. I am also a trustee of the Noah's Ark Children's Hospital for Wales and I fundraise regularly for the children's hospital to help with providing play specialists, new equipment, refurbishments and much more.


Laura

Laura Clatworthy

Job Title: Director

Joined: 2017

High-quality care has a hugely positive impact on people's lives and it is something that I take pride in, it’s a real privilege to be part of a team that enhances people’s lives every day.


Pauline

Pauline McCarthy

Job Title: Client Consultant

Joined: 2020

Pauline joined the Home Instead team in October 2020 as our Client Consultant. Pauline started her career with the NHS where she qualified as an Orthopedic Nurse and went on to qualify as an Occupational Therapist. Pauline used this qualification whilst working in the older adult’s community Mental Health Team.


From this Pauline moved into an HR role as a business partner in an engineering company. The Covid Pandemic gave Pauline time to reflect and decided to move back into the sector that she was passionate about.


Pauline utilises all her knowledge and experience to ensure our new clients get all their needs met. Pauline delivers the initial enquiry, consultation and assessment to ensure continuity for the client. Pauline did not realise how much she missed working in a caring profession and strongly believes that Home Instead offers a unique service, that is led by the clients and their needs.


Martine

Martine Richards

Job Title: Finance and Office Manager

Joined: 2022

Martine looks after all the day-to-day finances including payroll, invoices and all office management. After joining the company in September 2022 as a finance officer and gaining promotion in November 2023 to Finance and Office Manager.


Chris

Chris Farmer

Job Title: Client Care Co-Ordinator

Joined: 2019

Christina started her journey with Home Instead in 2019.


She is part of our Client Care Coordinator team. The role of a Client Care Coordinator is to support both the Client and the Care Professional in the community.


Kat

Kat Devlin

Job Title: Recruiter

Joined: 2023

Katrina joined the Home Instead team in September 2023 as a Recruitment Officer. Katrina's role is to proactively source, select and build a pipeline of high-quality, engaged Care Professionals.


Jenna

Jenna Elms

Job Title: Finance Assistant

Joined: 2023

Jenna joined the Home Instead team in September 2023. Jenna is responsible for all aspects of office administration whilst supporting the team and being reactive to the business needs.


Nicola

Nicola Masters

Job Title: Community Engagement Officer

Joined: 2023

Nicola is a dynamic brand ambassador. Her mission is to raise awareness of Home Instead, its values and ethics. Working in the community to raise the standards of older health care and dementia standards.


Natasha

Natasha Rigby

Job Title: Head of People

Joined: 2023

Natasha began her journey with us in June 2023, she is our Head Of People. Natasha works closely with our Care Professionals and supports the team and office managing HR.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Newport, Cwmbran & Chepstow) to verify any information. View our terms and conditions. Home Instead (Newport, Cwmbran & Chepstow) has a Platinum Service – more info.