Home Instead (Newport, Cwmbran & Chepstow)

Office 11, Avana Busines Park, Wern Industrial Estate, Rogertsone, Newport NP10 9FQ
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9.9 57 Reviews
  • Home Instead (Newport, Cwmbran & Chepstow), Newport
It can be overwhelming, wondering where to start when first considering care for a loved one.

At Home Instead Newport, Cwmbran & Chepstow, the team are here to help; here to provide the support needed for loved ones to stay safe and remain independent at home without losing any personal freedom, leaving family members happy and confident that their loved ones are enjoying the highest standards of care at all times.

Home Instead offers a wide range of one-to-one services tailor-made to the needs of the individual, this could be companionship care, overnight care or dementia care. Home visits can be from an hour a day up to 24/7 live-in care including weekends and holidays.

Services are flexible to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from escorting clients on visits, trips to the shop or appointments to simple conversation and good company. Their Care Professionals are trained to a very high standard to cover a wide variety of needs.

Through regular meetings with all parties concerned, Home Instead Newport, Cwmbran & Chepstow provide ongoing care programmes that adapt to changing needs, giving assurance that the highest standards of care are being provided at all times.

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Care Provided by Home Instead (Newport, Cwmbran & Chepstow)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Karen Clatworthy (Owner)

Funding & Fees Guide for Home Instead (Newport, Cwmbran & Chepstow)

  • Prices

  • Based on package.

Home Instead (Newport, Cwmbran & Chepstow) Reviews (57)

Total of 57, showing 41-57
9.9

Home Instead (Newport, Cwmbran & Chepstow) has a Review Score of 9.9 (9.921) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Newport, Cwmbran & Chepstow) has 57 reviews.

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Review from Elaine P (Daughter of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead became my father's care provider from June 2019 until his death in February 2020. They became my father's Care Providers after my father's previous care providers handed back the contract whilst Dad was in hospital, leaving Dad with the prospect of having to remain in hospital for another
3 weeks after he was deemed ready for discharge, as he had to be "put out to tender" by his Social Worker. I rang Home Instead, and they were able to provide 4 CareGivers a day for 1 hour at each visit beginning the next day.
Home Instead did not let my family down and cared for my father in a compassionate, efficient way allowing my father to retain his dignity in sometimes difficult situations. The CareGivers are an exceptional group of people and are the chief asset of the company. At the end of Dad's life his needs required 2 CareGivers for each visit and very experienced staff were scheduled for these visits. They were all known to Dad and were absolutely wonderful caring for us.

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Review from Ann M (Niece of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After much research for a home care provider for my elderly Aunt, in need of some extra help at home, I chose Home Instead Senior Care (Newport, Cwmbran & Chepstow).
My Aunt is a very independent person but agreed she did need help. The arrangements have now been in place since March 2020 and she is
delighted with the care she receives and is enjoying the company too. I couldn't be more pleased!
A huge thank you to all the Staff and Carers at Home Instead, who are working under very difficult conditions during the Covid19 pandemic keeping our loved ones safe. Heroes all!

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Review from Judith R (Daughter of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care (Newport, Cwmbran & Chepstow) have supported both of my parents to continue living in their own home. Their implementation of care Package was exceptional at what was, and for all families, will be an extremely difficult time. They support independent living in an extremely
respectful and considerate manner. The whole team are really caring, professional, reliable and patient. The care support is second to none.

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Review from Matthew W (Son of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t recommend the Owner and her team enough, they have been reassuring from the start and a godsend of help. From cleaning, shopping and even just company they have gone out of their way to be accommodating to my mother's and my needs.

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Review from A A (Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Home Instead wonderful help, especially during this bad and stormy weather, help with the washing, drying and looking after me. Thank you so much.

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Review from S W (Niece of Client) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Home Instead Senior Care and the excellent quality of care provided for my aunt.
As a new client, her original care plan required an immediate review due to her changing needs and the response from the Home Instead team was brilliant.
The family would never have managed
on their own and to all the staff (caregivers, office team and manager), I say a huge thank you for all your care, support, compassion and understanding during a very difficult time.

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Review from M H (Cousin of Client) published on 11 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team cared for my cousin, in her home, for the last two weeks of her life 24/7.
The care and kindness they showed her was exceptional, they were also very kind and considerate to us her family.
Since her death, we continue to employ them to care for her husband.
I wouldn't hesitate to
recommend them.

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Review from Robert E (Son of Client) published on 5 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of personal care from Home Instead has been outstanding and a real help to my mother and my family over the past 6 months. They have provided her with invaluable assistance enabling her to stay living in her house for as long as possible. The individual carers have all been excellent assisting
with everyday living activities at home, when required with personal care such as showering and getting dressed but also and more importantly providing companionship and really engaging with my mother. Home Instead were able to react quickly and put the required care in place at very short notice. They also provided a level of consistency with the carers that we, as a family, really appreciated.

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Review from Teresa H (Wife of Client) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caregivers always helpful and cheerful, treating my very elderly husband with respect and dignity.

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Review from Pamela S (Client) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with your company has been so good. I really can't thank them enough for the service my team have given me. I couldn't have managed without them. This year I have had a nasty fall which left me unable to cope myself. My needs have been met completely (broken shoulder and broken wrist).

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Review from Stephen J (Son of Client) published on 12 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of personal care from Home Instead has been outstanding and a real help to my father over the past 18 months or so, providing him with invaluable assistance when both living at home and more recently at a care home. As well as assisting with everyday living activities at home, in the care
home environment, it has still been of great value taking him out to enjoy activities and assisting with personal care such as showering getting dressed and providing companionship and extra company.

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Review from Jane C (Daughter of Client) published on 11 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead Senior Care Newport is great - the system of an existing carer introducing a new carer was much appreciated by my father. The genuine concern to get things right for Dad, the individual approach and flexibility are strong, especially when we have needed to make changes and put additional
caregiving in place. It is reassuring to see both back office and carers working together to get things right. Thank you all.

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Review from N H (Client) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All 4 carers who have visited me have been helpful and caring but the latest one is quite a bit older and I feel we have a lot more in common.

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Review from Karen L (Niece of Client) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would thoroughly recommend Home Instead to anyone looking for professional, quality care for a relative or friend.
The management and staff are reliable and very well organised.
The client has a small team of carers to whom they have been introduced so know who will be turning up to see them. This
is an important factor for older people. The carers are punctual, patient and kind, always bearing the needs of the client in mind. The feedback from the management to myself has also been excellent and I would definitely use home Instead again if the need arose.

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Review from Michelle S (Granddaughter of Client) published on 21 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service provided by the whole team at Rogerstone Home Instead Senior Care.


Office staff are very professional, compassionate and kept me up to date with any concerns raised by my grandmother's carers, they ensured that she had a regular carer, which helped to keep a routine so needed with

her dementia diagnosis.


The carers were well trained, helpful, extremely trustworthy and always cheerful and willing to help, which always brightened up my grandmother's day and she would enjoy the time spent with them.


Excellent service provided by all the staff and I would highly recommend them.


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Review from Tina C (Daughter of Client) published on 26 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t praise the staff of this branch enough. Each and every one of them has gone above and beyond what I would expect when looking after my dad. Noticing changes in his mental health keeping us informed and involving medical care and calling family when needed. It gave my family such peace of mind
that he was so well looked after. Dad loved having them come to the house and enjoyed their company. We are all happy he was able to keep his independence a little while longer.

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Review from Ann F (Wife of Client) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, all around.

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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Home Instead (Newport, Cwmbran & Chepstow) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Home Instead (Newport, Cwmbran & Chepstow) is calculated as follows: ( (71 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 76 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Newport, Cwmbran & Chepstow) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (14)

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Meet the Team (9)

Karen

Karen Clatworthy

Job Title: Director

Joined: 2017

I opened Home Instead Newport, Cwmbran and Chepstow in October 2017 with my daughter Laura. I was thrilled to find Home Instead and to have the opportunity in the community that I have grown up in to be able to make a difference in the lives of the elderly. Having experienced caring for a close family member I know exactly how important good heartfelt care is.


I was attracted to Home Instead for its high-quality care and its ethos where the focus is on building a caring, trusting relationship between our client and our Care Professionals, which supports older people remaining living independently at home. We provide our clients with the very best support and will always work hard to make sure things are right for them. In my spare time, I like to spend time with my family, walk my dogs and read. I am also a trustee of the Noah's Ark Children's Hospital for Wales and I fundraise regularly for the children's hospital to help with providing play specialists, new equipment, refurbishments and much more.


Laura

Laura Clatworthy

Job Title: Director

Joined: 2017

High-quality care has a hugely positive impact on people's lives and it is something that I take pride in, it’s a real privilege to be part of a team that enhances people’s lives every day.


Pauline

Pauline McCarthy

Job Title: Client Consultant

Joined: 2020

Pauline joined the Home Instead team in October 2020 as our Client Consultant. Pauline started her career with the NHS where she qualified as an Orthopedic Nurse and went on to qualify as an Occupational Therapist. Pauline used this qualification whilst working in the older adult’s community Mental Health Team.


From this Pauline moved into an HR role as a business partner in an engineering company. The Covid Pandemic gave Pauline time to reflect and decided to move back into the sector that she was passionate about.


Pauline utilises all her knowledge and experience to ensure our new clients get all their needs met. Pauline delivers the initial enquiry, consultation and assessment to ensure continuity for the client. Pauline did not realise how much she missed working in a caring profession and strongly believes that Home Instead offers a unique service, that is led by the clients and their needs.


Martine

Martine Richards

Job Title: Finance and Office Manager

Joined: 2022

Martine looks after all the day-to-day finances including payroll, invoices and all office management. After joining the company in September 2022 as a finance officer and gaining promotion in November 2023 to Finance and Office Manager.


Chris

Chris Farmer

Job Title: Client Care Co-Ordinator

Joined: 2019

Christina started her journey with Home Instead in 2019.


She is part of our Client Care Coordinator team. The role of a Client Care Coordinator is to support both the Client and the Care Professional in the community.


Kat

Kat Devlin

Job Title: Recruiter

Joined: 2023

Katrina joined the Home Instead team in September 2023 as a Recruitment Officer. Katrina's role is to proactively source, select and build a pipeline of high-quality, engaged Care Professionals.


Jenna

Jenna Elms

Job Title: Finance Assistant

Joined: 2023

Jenna joined the Home Instead team in September 2023. Jenna is responsible for all aspects of office administration whilst supporting the team and being reactive to the business needs.


Nicola

Nicola Masters

Job Title: Community Engagement Officer

Joined: 2023

Nicola is a dynamic brand ambassador. Her mission is to raise awareness of Home Instead, its values and ethics. Working in the community to raise the standards of older health care and dementia standards.


Natasha

Natasha Rigby

Job Title: Head of People

Joined: 2023

Natasha began her journey with us in June 2023, she is our Head Of People. Natasha works closely with our Care Professionals and supports the team and office managing HR.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Newport, Cwmbran & Chepstow) to verify any information. View our terms and conditions. Home Instead (Newport, Cwmbran & Chepstow) has a Platinum Service – more info.