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Brainerd Ltd Domiciliary Care Service has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Brainerd Ltd Domiciliary Care Service has 1 review.
Review from A J (Daughter of Client) published on 28 June 2023
Submitted via Website •
Report
Overall Experience
1.0 out of 5
Reply from Chrishanthi Brainerd, Manager at Brainerd Ltd Domiciliary Care Service
We take feedback seriously and strive to continue offering the highest level of care.
We were surprised by your comments especially because of your prior positive expression that how you were pleased of your mother’s care and your mother was extremely happy with the service.
We are sorry you felt disappointed with the service, but we would dispute the following:
1. Care for your mother was never halted. It was continued until the new provider took over. All guidelines were followed with continual communication with the social work team, your mother and yourself. The SW confirmed this was the case.
2. That you were spoken to rudely. The company has highly qualified and experienced staff and an outstanding reputation for over 25 years. We pride ourselves on caring and clear communication.
We are sorry if you felt personally disappointed with the situation.
However, your delightful mother expressed her praise and gratitude to our staff both verbally and writing a personal letter carers are delightful, work very hard to make things more comfortable for her.
We wish you and your mother the very best for the future.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 1.0 (1.000) out of 10 for Brainerd Ltd Domiciliary Care Service is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.000 for Brainerd Ltd Domiciliary Care Service is calculated as follows: ( (6 Very Poors x 1) ) ÷ 6 Ratings = 1
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Brainerd Ltd Domiciliary Care Service is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Dec 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Brainerd Ltd Domiciliary Care Service to verify any information. View our terms and conditions. Brainerd Ltd Domiciliary Care Service has a Basic Service – more info.
