Proxy Care Personnel Ltd

101 Paramount House, Delta Way, Egham TW20 8RX
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8.0 1 Review
  • Proxy Care Personnel Ltd, Egham
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Care Provided by Proxy Care Personnel Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Proxy Care Personnel Ltd
  • Person in charge
  • Sylwia Patoka-Okon (Manager)
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Proxy Care Personnel Ltd Reviews (1)

8.0

Proxy Care Personnel Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Proxy Care Personnel Ltd has 1 review.

Overall Experience

  • 1
  • 0
  • 0
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Date Published

1
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Review from Martine J (Daughter of Client) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After having experienced other care agencies I cannot praise this agency enough.
Communication is key and they listened and implemented ways to give my dad with dementia and some distressing behaviour with personal care. The right approach.
They have supplied continuity empathy and a standard of care
they would give to their own relatives.
From being my dad's carer I can now be more of a daughter which has been valuable for my father and my own peace of mind.
I never walk out the door and think my dad's care interaction will change which was a previous experience.
Their documentation is very detailed and I get a full picture of my dad's day and night.
Incredibly conscientious staff who go above and beyond and relay any issues quickly.
To see Dad so well cared for after a period when this was not the case has been invaluable to my whole family and I highly recommend this agency.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Proxy Care Personnel Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Proxy Care Personnel Ltd is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Proxy Care Personnel Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Proxy Care Personnel Ltd

What Type of Services does Proxy Care Personnel Ltd offer?

Proxy Care Personnel Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Proxy Care Personnel Ltd to verify any information. View our terms and conditions. Proxy Care Personnel Ltd has a Basic Service – more info.