Bridgewater Care Ltd

King George`s Pavilion, Peter Grant Way, Ferndown BH22 9EN
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9.7 50 Reviews
  • Bridgewater Care Ltd, Ferndown
Bridgewater Care Ltd is a family run business dedicated to meeting the individual need of each and every one of its service users.

It manages a small team of friendly, professional carers dedicated to meeting those needs and offers a totally flexible home care visiting service exclusively to private clients.


Its flexible services range from personal care routines, meal preparation, medication support and companionship to shopping, visiting friends and appointment attendance and all care packages are completely bespoke and tailored to suit you and your family.

It offers an entirely individual home visiting care service with friendly, well trained and experienced carers supervised by an attentive, professional and supportive management team - all willing to go the extra mile.

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Care Provided by Bridgewater Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Bridgewater Care Ltd
  • Person in charge
  • Karen Stovold (Manager)

Bridgewater Care Ltd Reviews (50)

Total of 50, showing 1-20
9.7

Bridgewater Care Ltd has a Review Score of 9.7 (9.716) out of 10, based on 17 reviews in the last 2 years. Over all time Bridgewater Care Ltd has 50 reviews.

Overall Experience

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Date Published

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Review from W K (Daughter of Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I thoroughly recommend Bridgewater Care. I was in the position where I was near to having a breakdown with looking after my mum, who had lived with me and my husband for three and a half years. I rang Bridgewater Care and despite the short notice, they sent two carers round later the same day. I have
since had carers provided by them for Mum and they are excellent. I can honestly say that they have made a huge difference to my well-being and without them, I couldn't have managed. A very professional and reliable company with excellent staff.

Reply from Karen Stovold, Manager at Bridgewater Care Ltd

Thank you for the lovely review and we, as a team, are so pleased to have made such a difference to you all.


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Review from Alison V (Daughter of Client) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very kind and considerate, personal care requirements well provided for in a very professional manner, couldn't have wished for better. Dad appreciated the care, conversation and kindness. Staff could do with basil cooking skills as this was the only issue we had however all staff are very willing.
Office staff are always happy to assist and very approachable and helpful.

Reply from Karen Stovold, Manager at Bridgewater Care Ltd

Thank you, Alison, it was a pleasure to care for Dad and he is greatly missed. Whilst everyone's tastes and preferences are unique and navigating those differences can be challenging for the staff, we always appreciate the feedback.


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Review from M M (Client) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very satisfied with the service I received. All the staff at Bridgewtare Care are friendly and respectful. I would recommend the company.

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Review from Claire T (Daughter of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridgewater Care provide daily home care visits to my Mum. The level of care is outstanding and carers continually go above and beyond, they are discreet and compassionate and nothing is too much trouble.
I receive a weekly rota in advance and carers and times very rarely change, generally, Mum has
visits from the same 3-4 carers and has built up a wonderful rapport with them.
I can access carers' notes about Mum's visits and it’s nice to see what Mum has had to eat and what the carers have chatted about.
Mum doesn’t regard them as carers but as friends, they spend time reminiscing and help to keep her stimulated.
Any concerns are always dealt with immediately and management are always available, even if it’s just to put my mind at rest.
Bridgewater Care are highly recommended by myself and I have continually sung their praises.

Reply from Karen Stovold, Manager at Bridgewater Care Ltd

Mum is always a pleasure to care for and always chatty and welcoming. Those who are animal lovers amongst us can't wait for her visits!


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Review from Sally G (Niece of Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care provided by Bridgewater Care for my aunt was excellent. All carers were kind and friendly and treated her with respect and much care. My aunt looked forward to her daily visits and enjoyed chatting with the ladies.

Reply from Karen Stovold, Manager at Bridgewater Care Ltd

Thank you, we do miss her. Your aunt always had so much to tell us about her various travels, she was such an interesting lady.


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Review from Mike P (Son of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridgewater Care provided a twice-daily service for my mother from mid-2023 until her fall in December 2023. The service they provided was excellent, and nothing was too much trouble. My contact in their management team was one staff member who was immensely helpful, even coming up with a scheme to
take Mum out once a week for a coffee at a garden centre or similar, which she enjoyed very much.
Had Mum not fallen and broken her pelvis, she would still be at home and cared for by Bridgewater Carers, however, she is now in full-time care, and is very happy there.

Reply from Karen Stovold, Manager at Bridgewater Care Ltd

It was a pleasure caring for Mum and we do miss her. However, we wish her well and are pleased to hear she is happy and settled.


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Review from E M (Client) assisted by family/friend published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care given. All members of staff are extremely helpful.

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Review from Bridget K (Daughter of Client) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single carer went above what was expected. Always cheerful, they helped not just Mum but us as well. They remembered what Mum had told them and continued conversations on their next visit. Mum would laugh and joke and ask about them all. From being on the phone 24/7, answering our need for advice
as Mum became more unwell we were treated as though we were their only clients. We had regular carers assigned to us which meant Mum felt relaxed and comfortable in their care at home. Regularly review offered alternatives to help i.e. medical deliveries in daily pods. Major care issues received immediate attention with Mum's well-being and comfort prioritised, but Bridgewater Care paid attention to little things to make her (and our) life easier.
Mum was treated with dignity, respect and kindness. She was never rushed. She loved that they styled her hair daily and dressed her to look her best. They encouraged her mobility to help with initial recovery, whilst balancing bad days with letting her know it was okay to rest. She was made to feel as though she was the only person in their care.
Bridgewater put the care in caring.

Reply from Karen Stovold, Manager at Bridgewater Care Ltd

Such a lady, and such a pleasure to care for. We miss her dreadfully and wish we had known her for longer. We have so many lovely memories of all of you and some wonderful photos of Mum - particularly on Coronation Day with her crown and cream tea! Thank you for such kind words - the carers will appreciate them.


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Review from J K (Daughter of Client) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my dad died unexpectedly, Bridgewater Care jumped in at short notice to help my mum when others could not accommodate us.
As her care needs increased, they quickly and efficiently added extra visits and were always so accommodating when unexpected events caused a change of plan.
As the sole
family carer, I very much appreciated the times they contacted places for me and helped set things up.
I would definitely recommend them to anyone needing friendly, efficient and flexible care.

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Review from Julia N (Daughter of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Bridgewater Care have gone above and beyond to support Dad living at home. Dad has some challenging behaviour at times and this has been handled with kindness and care by all of the staff. The senior members of staff and managers have kept us informed and have liaised regularly with Dad’s
GP to ensure he remains in the best health possible. All staff are extremely professional, caring and supportive. They have been a pleasure to work with.

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Review from E H (Client) published on 20 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My association with Bridgewater Care Ltd started over a year ago and has developed from a carer twice each week to every weekday. I have found everyone to be caring and helpful in many ways, showing their thoughtfulness, particularly as I am living on my own now. They are a company to be highly recommended.

Reply from Karen Stovold, Manager at Bridgewater Care Ltd

-and what a year it has been. You have given us so much fun, always laughing, you have an amazing sense of humour. We have so many lovely photographs in the office with you and the carers going out to the theatre or just being you at home. Thank you for being you.


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Review from E H (Daughter of Client) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Bridgewater Care staff to be competent and cheerful with unending patience. If required they have gone out of their way to cater for unexpected care needs, often at short notice. I highly recommend them.

Reply from Karen Stovold, Manager at Bridgewater Care Ltd

Thank you, it is so lovely to be appreciated and I will pass on your comments to the carers. We have been working together for a long time now and Mum is a joy to care for. Thank you once again.


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Review from N S (Client) assisted by family/friend published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All the carers that I have experienced are very pleasant and chatty, but occasionally I have to remind them of things they have omitted, like washing the back of my legs and around my midriff (I always wash my private parts myself). Some are more thorough than others, but usually, I have to clean the
wash basin afterwards and rearrange the bathroom, Hanging my dressing gown and flannels using the loops instead of any old how.

Reply from Karen Stovold, Manager at Bridgewater Care Ltd

So glad we have had a chance to chat since your review was received. Now that you have made us aware of some more specific tasks, we will add them to the system so carers can carry out your wishes. We are always only a phone call away and we are always happy to update, add to or amend your care plan to reflect your needs and preferences. If you wish to change or alter your instructions again in the future, please let the office know and we will ensure that carers are made fully aware on your behalf. Thank you so much for sending us your lovely thank you note and thank you for coming to our little tea party, see you next time.


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Review from J I (Wife of Client) published on 8 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are extremely good.

Reply from Karen Stovold, Manager at Bridgewater Care Ltd

It is lovely to know that staff are appreciated and we will pass on your comments. Thank you for taking the time to fill out the review card and thank you for being such a pleasure to care for.


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Review from Adrian B (Client) assisted by family/friend published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly, helpful and supportive and I am very pleased with the service I have received. I have found the service to be reliable and flexible and responsive to changing circumstances.

Reply from Karen Stovold, Manager at Bridgewater Care Ltd

We always aim to be flexible and responsive to any change in need and we are so grateful when this is appreciated.


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Review from J J (Friend of Client) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring team of staff who treat their client with genuine compassion and go that extra mile to help when crisis gets in the way- for example, hospital admissions and discharge which result in different client requirements. Flexible service provided when possible, easy to contact and access
to the electronic system provided gives me the ability to monitor care and needs.

Reply from Karen Stovold, Manager at Bridgewater Care Ltd

This gentleman is very special to us, always smiling, always a joy to care for.


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Review from Gareth J (Son of Client) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridgewater is an efficient and caring provider compared to others who offer similar services. A good example of a business that actually achieves its promises on a daily basis.

Reply from Karen Stovold, Manager at Bridgewater Care Ltd

We have been caring for Mum since 2018 and we have loved caring for her and working with the family. Long may it continue.


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Review from Sheena J (Niece of Client) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridgewater Care have been looking after both my aunties for the last three years and they have been fantastic. Always treated both my aunts with respect and dignity. Nothing was ever too much trouble. They are always there to talk to if you have any concerns with a family member and they help you to
make the best decision to do what's right for each client as both my aunts were very different. They help with all aspects of care also speaking to the doctor when needed, always keeping ahead of any medical problems before they got too big, so as to avoid any hospital visits. The best thing was the peace of mind my sister and I had knowing that our aunties were getting excellent care and they were able to stay in their own homes. Extremely grateful and can't thank them enough. Would definitely rate them outstanding!

Reply from Karen Stovold, Manager at Bridgewater Care Ltd

It was always a pleasure to care for both your aunties, they were very much loved by all, very different but real characters in their own right. Thank you for asking us to be a part of their lives and thank you for being such an amazing family to work with.


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Review from Ian D (Son of Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridgewater Care was outstanding. Everyone from Bridgewater who helped to arrange and provide care for my mother was highly professional and paid attention to the smallest details. My mother felt comfortable and very looked after whilst in their care.

Reply from Karen Stovold, Manager at Bridgewater Care Ltd

It was a pleasure looking after your mum and we are just so sorry it was for such a short period of time; the team would love to have got to know the family so much more. We wish you well.


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Review from Beverley H (Daughter of Client) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridgewater Care Ltd provided home care for my mum for over three years. The quality of care and attention to detail was first class. The carers and office support staff were all amazing and nothing too much trouble. They all treated mum with respect and dignity right to the end and we don't know what
we would have done without them.

Reply from Karen Stovold, Manager at Bridgewater Care Ltd

Caring for mum was a total pleasure and we felt blessed to have her on our client list. We hope they are doing well.


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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Bridgewater Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Bridgewater Care Ltd is calculated as follows: ( (78 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 102 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bridgewater Care Ltd is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Bridgewater Care Ltd

What Type of Services does Bridgewater Care Ltd offer?

Bridgewater Care Ltd offers Home Care.

How many Carers does Bridgewater Care Ltd employ?

Bridgewater Care Ltd employs 33 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bridgewater Care Ltd to verify any information. View our terms and conditions. Bridgewater Care Ltd has an Enhanced Service – more info.