Bridgewater Care Ltd

King George`s Pavilion, Peter Grant Way, Ferndown BH22 9EN
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9.7 50 Reviews
  • Bridgewater Care Ltd, Ferndown
Bridgewater Care Ltd is a family run business dedicated to meeting the individual need of each and every one of its service users.

It manages a small team of friendly, professional carers dedicated to meeting those needs and offers a totally flexible home care visiting service exclusively to private clients.


Its flexible services range from personal care routines, meal preparation, medication support and companionship to shopping, visiting friends and appointment attendance and all care packages are completely bespoke and tailored to suit you and your family.

It offers an entirely individual home visiting care service with friendly, well trained and experienced carers supervised by an attentive, professional and supportive management team - all willing to go the extra mile.

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Care Provided by Bridgewater Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Bridgewater Care Ltd
  • Person in charge
  • Karen Stovold (Manager)

Bridgewater Care Ltd Reviews (50)

Total of 50, showing 21-40
9.7

Bridgewater Care Ltd has a Review Score of 9.7 (9.716) out of 10, based on 17 reviews in the last 2 years. Over all time Bridgewater Care Ltd has 50 reviews.

Overall Experience

  • 45
  • 4
  • 1
  • 0
  • 0

Date Published

50
2
5
17
33

Review from Joan L (Next of Kin) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt was happy with the care she received. The girls were friendly, helpful and very caring.

Reply from Karen Stovold, Manager at Bridgewater Care Ltd

We looked after J for so long and we miss her. A truly lovely lady we are so grateful to have known.


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Review from Lynne H (Daughter of Client) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my relative required care at home at the beginning of this year, Bridgewater Care did the utmost to fulfil our needs, despite having a very large existing workload. We were able to contact the supervisors at any time and likewise, they would contact us asap if any concerns/changes. The carers
were lovely and my relative never felt rushed. An excellent service.

Reply from Karen Stovold, Manager at Bridgewater Care Ltd

Thank you so much. It was a total pleasure throughout and it was lovely getting to know and working with the family.


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Review from Valerie N (Client) published on 13 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had the utmost care from the onset of having a broken neck to general care at home. The Bridgewater ladies have become friends whom I welcome into my home.

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Review from B M (Wife of Client) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the years we have had Bridgewater caring for my husband, we have met such nice people, from owners to carers. They are all compassionate, always professional, cheerful and helpful. Most we would like to call friends! We recommend, absolutely and indeed, we have!

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Review from Kenneth B (Son of Client) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Nothing is too much trouble. Very friendly and helpful.

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Review from Roger G (Husband of Client) published on 12 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridgewater are the best care company my wife and I have had dealings with over the last few years. From the owner, to the carers in the field, we both have only ever been met with the highest level, of care and courtesy. Nothing is too much trouble and each carer comes in and is very competent and
aware of my wife's needs from the onset. Any issues are dealt with immediately and each and every one of the carers are willing to go the extra mile to make sure that my wife is comfortable and ready for the day or settled at night before they leave her. Through the Covid situation, they have shown nothing but sheer professionalism and managed to cover all calls, maintaining a very high level of infection control throughout. Thank you for everything, life is so much easier with Bridgewater Care in it.

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Review from T L (Husband of Client) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I used Bridgewater Care for over two years for my late wife. I found them friendly, caring, obliging, willing to go the extra mile. The management was good and helpful. The service staff were usually regular and minor changes made if there were any slight personality clashes. They were punctual.

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Review from J F (Son of Client) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father said that these were the most competent carers that he came across in any setting. His and my mother's only persistent complaint was the lack of a schedule of care stating which carer would be attending. A discussion re mode of entry would have been preferred e.g. ring the bell and walk-in.

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Review from G S (Granddaughter of Client) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the lovely carers who cared for my grandad before he went into his care home. They all made him feel very comfortable, and I know he enjoyed his little chats. All the carers were kind and gentle with him and also my nan, who very much appreciated all the help with him.

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Review from M M (Daughter of Client) published on 17 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks for the excellent service we received from Bridgewater Care. My father was able to spend his last few weeks at home peacefully rather than going into a home. It was very reassuring to know dad was being looked after in such a kind, sensitive and professional way.

Reply from Karen Stovold, Manager at Bridgewater Care Ltd

Thanks for your lovely comments. It was a pleasure to support and get to know you dad.


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Review from W M (Daughter of Client) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived on his own. Bridgewater Care provided him with kind, efficient and supportive care for nearly three years. They were increasingly supportive as his health declined and referred to medical services when needed and responded to extra visits at short notice. The family had confidence that
he was being looked after safely and with respect. We would recommend the agency.

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Review from J F (Daughter of Client) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridgewater commenced a care package provision for my mum at the start of the pandemic. The concept of accepting care and support was alien to my mum and she experienced a decline in memory and cognition. The care team navigated this new experience for my mum with great perception and sensitivity. They
have been quick to anticipate her needs and communicate very well with me her next of kin.

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Review from S L (Client) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found this care provider to be efficient and reliable and I feel confident in their care.

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Review from M C (Son of Client) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was with great relief after mum passed away, that I engaged Bridgewater Care Ltd. I have found without exception a great team who treat dad with total dignity. Working in a mobility shop I hear horror stories about care companies. It is great to be able to praise Bridgewater.

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Review from M R (Wife of Client) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial enquiry about the availability of care for my disabled husband and I have been treated with great kindness, promptness and professionalism. Memory and visual problems coupled with physical challenges of being wheelchair-bound catheterised and with severe breathing difficulties mean
I review for my husband. The delegation of service care coordinator invaluable. We have her mobile number and she does much of the care herself. Limiting carers to a small team is good. All have been reliable, competent and friendly. Their experience aids communication with district nurses and the OT Team.

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Review from A P (Wife of Client) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers of Bridgwater I could not manage without them. My husband and I rely on their visits, the carers always use real care and dignity.

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Review from Bekki S (Daughter of Client) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all really inclusive and supportive of my mum and remain flexible to add additional support when required.
The management comment is based on my contact with the care coordinators and not the senior management, who I have limited contact with.

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Review from Joy G (Client) published on 22 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have the good fortune to be cared for by this wonderful care company. Since becoming wheelchair-bound I have had to rely on a few care companies but Bridgwater by far outshine all others. The staff are caring both to myself and my husband, who is my main carer, showing courtesy and friendship above
and beyond their positions within the company. They are totally reliable with their timekeeping and so professional in their work ethic. The carers also show me nothing but respect in my personal care which makes me feel still valued and not just a burden. I cannot thank them enough for giving me the incentive to keep fighting in life and brightening my days by their visits.

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Review from Gail B (Daughter of Client) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and care team involved with looking after my mother were exceptional. She is always treated with kindness, encouragement, respect and dignity. As her daughter, I was also treated with kindness and assistance when needed. I am extremely grateful to all the team for helping my mother to stay
at home in the last months of her life.

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Review from I S (Wife of Client) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very helpful and caring to my husband. Most helpful to myself and members of the family. Most became friends in short time they look after my husband.

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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Bridgewater Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Bridgewater Care Ltd is calculated as follows: ( (78 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 102 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bridgewater Care Ltd is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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