Bridgewater Care Ltd

King George`s Pavilion, Peter Grant Way, Ferndown BH22 9EN
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9.7 50 Reviews
  • Bridgewater Care Ltd, Ferndown
Bridgewater Care Ltd is a family run business dedicated to meeting the individual need of each and every one of its service users.

It manages a small team of friendly, professional carers dedicated to meeting those needs and offers a totally flexible home care visiting service exclusively to private clients.


Its flexible services range from personal care routines, meal preparation, medication support and companionship to shopping, visiting friends and appointment attendance and all care packages are completely bespoke and tailored to suit you and your family.

It offers an entirely individual home visiting care service with friendly, well trained and experienced carers supervised by an attentive, professional and supportive management team - all willing to go the extra mile.

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Care Provided by Bridgewater Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Bridgewater Care Ltd
  • Person in charge
  • Karen Stovold (Manager)

Bridgewater Care Ltd Reviews (50)

Total of 50, showing 41-50
9.7

Bridgewater Care Ltd has a Review Score of 9.7 (9.716) out of 10, based on 17 reviews in the last 2 years. Over all time Bridgewater Care Ltd has 50 reviews.

Overall Experience

  • 45
  • 4
  • 1
  • 0
  • 0

Date Published

50
2
5
17
33

Review from H B (Daughter of Client) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service from all at Bridgewater Care. Staff training excellent. Any queries dealt with promptly. All staff sensitive to Dad's needs especially regarding his personal care which at first he found difficult to accept. Always looked forward to their visits as they supported and encouraged
me as well as Dad.

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Review from R L (Nephew of Client) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional company providing efficient, friendly and respectful care, exceeding our expectations on a number of occasions.
Always communicated very well with the family on any significate matters.

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Review from Michael C (Client) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care is highly rated.
Professional, competent and consistent. In addition, there has been sympathetic support shown to myself and family throughout some very difficult days.

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Review from Pat A (Daughter of Client) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management was very professional and very helpful for our cards needs for my mother. Nothing was too much trouble. The carers gave my mother the utmost respect and dignity in all aspects of her care. She always had a smile on her face when she saw them. The carers were also very supportive to the
family towards the end of life of my mother and stepped in with extra hours of help at very short notice. Excellent service.

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Review from Christine N (Daughter of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care fro firstly my mother and then my Dad. The care team treated my parents with true compassion and humanity and often went beyond the call of duty. Special thanks to all the staff.

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Review from James L (Son of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridgewater Care is brilliant. The company's team is bright, cheerful, kind and conscientious. My 103-year-old Dad was reaching the end of his life with increasing fragility and all I can say is that he was cared for wonderfully. All the carers became part of the family and it was a huge comfort to
us all that Dad was in such good and capable hands. The carers genuinely care and I shall never forget them. Thank you.

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Review from Paula S (Daughter of Client) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers of Bridgewater Care Ltd gave 110% effort into looking after my father. They were amazing. Devotion to duty all the way. They looked after dad to the moment he died. I cannot thank them enough.

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Review from A G (Son of Client) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate to recommend Bridgewater Care Ltd. The company has provided excellent care. The staff are friendly and dedicated and, in my opinion, have provided the highest quality care of all the companies we have used.

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Review from Elaine M (Client) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using this company for my nursing care since May 2018 and have never had cause to complain.

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Review from Ann K (Daughter of Client) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A first class reliable and friendly service with a 'can do' attitude. My mother has dementia which can make her difficult at times but Bridgewater Care Ltd staff are professional, caring and sympathetic to her needs. Their kindness my mother was rewarded upon. Staff are willing to fulfil any task of
them. Bridgewater Care Ltd offer efficiency with a smile. I wouldn't hesitate to recommend them. They are second to none.

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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Bridgewater Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Bridgewater Care Ltd is calculated as follows: ( (78 Excellents x 5) + (19 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 102 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bridgewater Care Ltd is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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