Caring Partnership Ltd Reviews (3)
Caring Partnership Ltd has a Review Score of 7.2 (7.188) out of 10, based on 3 reviews in the last 2 years. Over all time Caring Partnership Ltd has 3 reviews.
Review from I B (Son of Client) published on 16 September 2024
Submitted via Website •
Report
Overall Experience
3.0 out of 5
Reply from Joanne Glasspool, Registered Manager at Caring Partnership Ltd
Thank you for taking the time to bring your experience to our attention, we take all feedback very seriously. We don't have a record of any formal complaints made by yourself, would you be available for a call to discuss in more detail so we can better understand your experience?
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from PAUL W (Husband of Client) published on 6 September 2024
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Tim J (Client) published on 20 July 2024
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 7.2 (7.188) out of 10 for Caring Partnership Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.7 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.688 for Caring Partnership Ltd is calculated as follows: ( (4 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 16 Ratings = 3.688
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Caring Partnership Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
