Handle With Care Ltd

485 Birmingham Road, Bromsgrove B61 0HZ
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9.8 8 Reviews
  • Handle With Care Ltd, Bromsgrove
Domiciliary care you can trust.

Handle With Care provides high quality home care services across Redditch, Worcestershire, Coventry and Warwickshire. The company has two offices, a head office in Bromsgrove and a second branch in Coventry.

The team are professional and fully trained, enabling them to deliver the best quality of care. They are able to support dementia care, elderly care, palliative care and care for those with disabilities or mental health conditions.

Whether you are looking for some assistance with maintaining your independence or you require more specialist care, the Handle With Care team are there to make sure you feel happy and comfortable, safe in the knowledge that you are receiving the care you need from the comfort of your own home, whilst understanding the need for continuity to build relationships and trust.   

All care is personalised, meaning that services will be tailored to your individual needs. The team also take time to get to know you, so as well as delivering the care you need, they also make sure you are receiving the care you want, considering any personal preferences you have.

With a CQC rating of Good (March 2019), Handle With Care is dedicated to delivering care that empowers individuals by allowing them to maintain their lifestyle to live their very best life whilst remaining safely in their own homes.

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Care Provided by Handle With Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Chiselle Truran (Manager)

Funding & Fees Guide for Handle With Care Ltd

  • Prices

  • Domiciliary care calls start at £13.11- £21.69. We are proud to offer initial assessments, reviews at no charge. Included with in hourly rate is GP calls, prescription collection. We also provide night sits/sleep ins.

  • Full costings can be provided, please give your local branch a call.

Handle With Care Ltd Reviews (8)

9.8

Handle With Care Ltd has a Review Score of 9.8 (9.757) out of 10, based on 8 reviews in the last 2 years. Over all time Handle With Care Ltd has 8 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 0
  • 0

Date Published

8
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8
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Review from J C (Daughter of Client) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I must commend Handle With Care who have been supporting my father over the past year. We were originally sceptical about involving a care agency after hearing horror stories about inadequate care, poor time keeping etc.
Since day one the care staff have been efficient, caring and professional. The
managers and staff work collaboratively - communicating any concerns and updating on current issues.
We have been so impressed with other aspects such as organising home delivery for medications, referring to district nurses, ordering incontinence products and liaising with occupational therapists who have provided equipment for the home.
They have also been flexible, rearranging visiting times when my father has had hospital appointments, or cancelling carers when we've managed to arrange a last-minute break.
I cannot praise the company enough.
Thank you from all the family.

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Review from J S (Daughter of Client) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Handle With Care looked after my mom for over 4 years with outstanding care attention and commitment
They were always there when needed and always communicated with the family about any problems and positive feedback.
I can't fault the care provided by all the team up until her death recently and
were even there for us after.

Reply from Chiselle Truran, Manager at Handle With Care Ltd

Thank you for providing us with such lovely feedback. We are so pleased to hear that our service had a positive impact on your Mom and family. Its been a joy providing care. Remember we are only ever a phone call away and your always welcome into branch for a cuppa.


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Review from Susan N (Daughter of Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff who care for my mother to be very accommodating, always ready to help mum where needed. They all treat my mother with respect, and certainly a lot of dignity. They make sure she is dressed appropriately for the day ahead. They will converse with Mum. I know she loves to chat with
them. They are on time and work very hard while they are here. They are careful when giving medication, making sure Mum has taken it. I can only speak highly of the ones who visit Mum. I would definitely give this company five stars.

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Review from Martin H (Husband of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The only slight niggle I have is that I work on your scheduled times for dealing with my wife. Your staff arrivals are very often too early. So my preparation is thrown out! Sometimes late due to unforeseen circumstances. That's ok.

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Review from Gayle M (Daughter of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care service I receive for my elderly mother is excellent.
Carers are professional and caring going beyond what is expected and giving me the confidence of knowing my mum is well looked after. Seeing my mum practically every day allows me to observe how happy she is and how well she interacts with
them.

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Review from Martin W (Husband of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff of Handle With Care have gone out of their way to make sure my wife gets all the help she needs. The care my wife is given has been above and beyond anything I could do on my own. I can't thank them enough for their help.

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Review from Julie D (Daughter-in-law of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Handle With Care have been looking after my mother-in-law for many years now and I can't speak highly enough of them, nothing seems to be a problem for the carers and with anything that I have difficulty with, the management is highly attentive and always happy to help with a solution, my mother in
law has dementia and things do get a little problematic at times but handle with care never have a problem with any new challenges.

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Review from David C (Son of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Yes, I’m very happy with the care given to my mom. They are always on time, polite, and very helpful and I would recommend them to anyone. I think they do a brilliant job and a little extra when needed.

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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Handle With Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Handle With Care Ltd is calculated as follows: ( (44 Excellents x 5) + (2 Goods x 4) ) ÷ 46 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Handle With Care Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Chiselle

Chiselle Truran

Job Title: Quality Assurance & Compliance Director

Joined: 2018

Chiselle has worked in health and social care for many years. With extensive knowledge and understanding of the industry Chiselle also known as Chelly has achieved her level 5 in Leadership Management, Taqa Level 3 and also the A1 Assessors award. Chelly is based at our head office in Bromsgrove, she does also work across our other branches.


Stephanie

Stephanie Ambrose

Job Title: Care Coordinator

Joined: 2020

Stephanie is based at our head office in Bromsgrove. As the Care coordinator Steph works closely with Chiselle (branch manager) Stephanie holds a level three qualification in health and social care.


Frequently Asked Questions about Handle With Care Ltd

What Type of Services does Handle With Care Ltd offer?

Handle With Care Ltd offers Home Care.

How many Carers does Handle With Care Ltd employ?

Handle With Care Ltd employs 51 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Handle With Care Ltd to verify any information. View our terms and conditions. Handle With Care Ltd has an Enhanced Service – more info.