NHES Care Ltd

Suite C, Haleworth House, Tite Hill, Egham TW20 0LR
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8.0 2 Reviews
  • NHES Care Ltd, Egham

Care Provided by NHES Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • NHES Care Ltd
  • Person in charge
  • Anna Maximillian (Manager)
8.0

NHES Care Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time NHES Care Ltd has 2 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 0

Date Published

2
0
0
1
1
Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring attention at all times. Nothing was too much trouble, never in a hurry and my husband received tender, gentle care. Most helpful at such a difficult time and eased our path tremendously. Their experience and knowledge were a great asset and nothing was too much trouble. Highly recommend
to future users.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Without doubt, my sister and I would agree that our Mum received the best care, attention, companionship and friendship that anyone could possibly wish for from the kind, gentle, smiley staff at NHES. We met six members of staff and each one of them went beyond the call of duty while caring for Mum.
They were always prompt, polite, calm, thoughtful and attentive to all our needs ( not just Mums ). They made what was a sad and distressing time for us much more easy to handle and they constantly put the needs of our Mum at the forefront - nothing ever was too much trouble or an inconvenience, their experience and knowledge shone through in every action. We would fully recommend employing the services of NHES Care.

Reply from Anna Maximillian, Registered Manager at NHES Care Ltd

Thank you for taking the time to write this review. It was a pleasure for NHES team to look after your Mum. I will share this positive feedback with the rest of the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for NHES Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for NHES Care Ltd is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for NHES Care Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Jan 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about NHES Care Ltd

What Type of Services does NHES Care Ltd offer?

NHES Care Ltd offers Home Care.

How many Carers does NHES Care Ltd employ?

NHES Care Ltd employs 15 carers.