CompKey Healthcare Ltd

Fourways Community Centre, 116 Stevenson Road, Norwich NR5 8TN
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8.0 3 Reviews
  • CompKey Healthcare Ltd, Norwich
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Care Provided by CompKey Healthcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • CompKey Healthcare Ltd
  • Person in charge
  • Gibbs Moyo (Manager)
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CompKey Healthcare Ltd Reviews (3)

8.0

CompKey Healthcare Ltd has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time CompKey Healthcare Ltd has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
0
1
1
2

Review from Molly B (Client) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving care provisions from Compkey for the last two years now, and this review is my way of thanking them for the kindness, thoughtfulness, and expertise of their staff and management.
You might think that Compkey is a curious name. It's nothing to do with computers or keyboards, it
stands for "compassion is key." This is reflected in the dedication of everyone I have come across in the organisation.
These are hard times for the care industry, and the job that care workers do is far from an easy one. So I am very happy to pay tribute to the work they do for me. Thank you for this opportunity.

Reply from Gibbs Moyo, Manager at CompKey Healthcare Ltd

On behalf of the Compkey staff, thank you very much for your consideration and appreciation of our compassionate care. We are committed to providing our service users the best care we can.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen M (Daughter-in-law of Client) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a caring and responsive home care provider. So glad we had the support of the manager and wonderful care staff assigned to my father-in-law during a very sad, stressful/chaotic time for us all as a family with Dad’s Alzheimer’s reaching a point where he needs 24-hour care to keep him safe.
The
staff at CompKey Healthcare responded to his individual support needs, helping us through the weeks until a suitable care home placement was available. Such a relief to find that the same care staff were willing to cover Dad’s 24-hour care needs between them, getting to know him, building up trust and reducing the confusion and stress he felt at having someone in his home/with him all the time.
Both management and care staff put Dad’s needs and preferences first (e.g. supplying an all-male care team). He was treated with kindness, dignity and respect at all times, regardless of his changing needs and level of insight into his illness.
The staff are wonderful and we are sincerely grateful to them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan D (Daughter of Client) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We express our thanks and appreciation to all the team of care professionals who supported our Mum during an extremely difficult time. They provided a vital service which was excellent. The care was reliable and provided when needed. Support was given with understanding, compassion and respect. The
team were friendly and had an attitude which showed a true passion for the work they do. I thank them on behalf of my Mum and all her family.

Reply from Gibbs Humphrey Moyo, Manager at CompKey Healthcare Ltd

Thank you very much Susan. At CompKey we strive to do the best under the Philosophy that when we enter a service user's home we are Home. This enables us to provide person-centred care made for each different individual, unlike institutional care. We are best when we communicate compassionate care.
We believe that every task we carry out on behalf of our service we are expressing empathy, kindness, gentleness and our integrity as an organisation. Thank you for recognising who we are and what we stand for in terms of values and principles. "Compassionate Care is our Duty."


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for CompKey Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for CompKey Healthcare Ltd is calculated as follows: ( (5 Excellents x 5) ) ÷ 5 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CompKey Healthcare Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Apr 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about CompKey Healthcare Ltd

What Type of Services does CompKey Healthcare Ltd offer?

CompKey Healthcare Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CompKey Healthcare Ltd to verify any information. View our terms and conditions. CompKey Healthcare Ltd has a Basic Service – more info.