Intrust Care Ltd

First Floor, 5 Whittle Court, Knowlhill, Milton Keynes MK5 8FT
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10 30 Reviews
  • Intrust Care Ltd, Milton Keynes
Intrust Care is a nurse-led home care provider that offers compassionate, quality care to adults in Milton Keynes. Intrust Care is passionate about keeping clients safe and happy in their own homes with all support tailored to each individual's specific needs. The team ensure that clients' wishes and preferences are taken into account every step of the way, which creates a partnership that is effective and truly personalised.

Intrust Care is a well-established and well-respected home care company in Milton Keynes, and clients can expect a family feel to the care services provided. Professionalism is at the heart of Intrust Care, but alongside professionalism, is always the personal touch.

With rigorous recruitment procedures including DBS checks, and training and support from trained nurses, the staff at Intrust Care are knowledgeable, experienced and extremely well equipped to deal with all aspects of care and support.

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Care Provided by Intrust Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Intrust Care Ltd
  • Person in charge
  • Laila Adatia (Registered Manager)

Funding & Fees Guide for Intrust Care Ltd

  • Prices

  • From £25.95 per hour

Intrust Care Ltd Reviews (30)

Total of 30, showing 21-30
10

Intrust Care Ltd has a Review Score of 10 (9.979) out of 10, based on 16 reviews in the last 2 years. Over all time Intrust Care Ltd has 30 reviews.

Overall Experience

  • 29
  • 1
  • 0
  • 0
  • 0

Date Published

30
3
7
16
14

Review from S P (Daughter of Client) published on 28 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The review was straightforward and went smoothly. The person taking the review was very friendly and helpful.

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Management

Treated with Dignity

Value for Money

Review from Patricia L (Client) published on 4 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Intrust since June 2020, and have found the staff to be very friendly and helpful. They go above and beyond what some other agencies would do. The standard of care is very high. They are a very reliable agency and are approachable if you have any concerns. They tailor the rota for
each client according to what the need is. I would not hesitate to recommend them to anyone needing care.

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Review from B T (Friend of Client) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my friend gets is as it should be. Carers are very pleasant.

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Review from S K (Client) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Intrust since May 2021 and in that time I have found the staff to be friendly, helpful, honest and sincere. I have moods that can vary, yet at all times I am treated with dignity, respect and patience.

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Review from E T (Daughter of Client) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional care company. All staff that I have met and had dealings with are caring, knowledgeable and professional. Intrust Care has been taking care of my Mum for a few years now and as my Mums needs have changed over the years they have worked with us to make sure she is getting the very best care
that she needs. Would highly recommend.

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Review from Rujbinder (Daughter of Client) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Intrust cared for my mum. The carers treated her with such compassion and dignity. They were always so professional and not only provided support for mum but for the whole family. There were some very experienced members of staff that were always happy to give advice on mums care. I would highly recommend
Intrust.

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Review from Jenifer W (Wife of Client) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Extremely professional. Making sure all health and safety protocols are complied with. Also, take an interest that the family are coping well. Never too busy to make sure that all needs are met.

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Review from Toni D (Client) published on 20 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have carers twice a day and they are friendly, caring and professional. They ensure that I can live a life I enjoy. They always cover all of my needs with respect and dignity. They always try to accommodate times that are convenient for me.

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Review from Ammar F (Brother of Client) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service ever since the day we switched. The management team have treated us well, they've listened to our concerns and they've demonstrated genuine care for the wellbeing and safety of my brother as he's being supported. Couldn't recommend their service enough!

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Review from Andrew W (Son of Client) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently passed away at 91 from a sudden complication due to dementia. Her care package was quite complex and Intrust Care were integrated with other agencies in looking after her. This they did exceptionally well which is not easy with multiple organisations contributing to the package.
I want
to pay tribute to the level of care shown by all the Intrust Care team over the years that they supported Mum. They contributed enormously to Mum's happy and long life and ensured that she never lived as a victim of dementia but as someone who lived life as fully as possible.
Thank you all for your wonderful care.

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Current Review Score: 10.0 (9.979)

Overview of Review Score

The Review Score of 10 (9.979) out of 10 for Intrust Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.979 for Intrust Care Ltd is calculated as follows: ( (94 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 95 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Intrust Care Ltd is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (3)

Laila

Laila Adatia

Job Title: Registered Manager

Joined: 2016

Registered Nurse - 1982
Registered Sick Children's Nurse - 1986
Emergency Nurse Practitioner - 2014


As an Emergency Nurse Practitioner Laila has 40 years of nursing experience across a range of settings, including hospital, community, nursing & care homes. Until recently, Laila was part of the community’s Rapid Response Team & Rehabilitation Team in Milton Keynes. She personally provides training and support to our carers and plays an integral part in working with our clients to produce individualised care plans.


Maureen

Maureen Akhaine

Job Title: Registered Manager

Joined: 2016

Maureen has over 9 years of nursing experience, having previously trained as a Midwife in the Philippines. Since moving across to adult nursing she has worked in General Medicine and A&E. Within the community, she has been a part of the community’s Intermediate Care Services, which incorporates the Home to Stay, Rapid Assessment & Intervention, and Rapid Response Teams. Maureen supervises and guides our carers, helping the care team to provide an extremely high level of safe, effective, and personalised care.


Cabdul

Cabdul Mursal

Job Title: Care Manager

Joined: 2022

NVQ 3 Health & Social Care: 2015


Diploma Level 5 – Management & Leadership: 2017


We have recently welcomed Abdul as our Care Manager for Learning Disability and Mental Health. He has 10 years of experience in these specialist areas, working with a wide range of clients with varying needs, from a variety of backgrounds and care settings.


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