Chelmscare Ltd

Ground Floor, 2 Penta Court, Station Road, Borehamwood WD6 1SL
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8.7 14 Reviews
  • Chelmscare Ltd, Borehamwood
Chelmscare Ltd is a leading homecare provider based in Borehamwood, Hertfordshire.

The team understand that there are considerable benefits in living in one's own home and their goal is to enable Service Users to remain at home for as long as possible.

The care team will always put you first and ensure that you receive the highest quality of care and support to help you to fulfil your personal and individual requirements.

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Care Provided by Chelmscare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Chelmscare Ltd
  • Person in charge
  • Christopher Tranquille (Director)

Funding & Fees Guide for Chelmscare Ltd

  • Prices

  • Our hourly rate for the provision of home care services starts from £24.20. Please contact us for further information.

  • Our service users pay for their care and support in many different ways. You may benefit from Local Authority funding depending on your circumstances, or you may need, or wish to pay for the care and support yourself.


    Many of our service users do both; they receive local authority funded support and ‘top up’ the support they receive by paying for the little extra things themselves that their Local Authority does not provide, yet these extra things can greatly enhance quality of life.


    You may wish to spread the cost amongst the family, with siblings for example – in this case, we are able to ‘split the bill’ between family members to make things easier.


    Some of our privately paying customers who are over 65, claim Attendance Allowance which is non-means tested and can be used to pay for home care.


    Your local team can offer guidance about your funding options as well as local information about your Local Authority.
    We will provide a free, no obligation assessment. Our prices include:


    Delivery of all specified and agreed services within your support plan
    Direct line local office contact and support
    Individualised support plan
    Fully trained and enhanced CRB checked support teams
    Home Risk Assessment and report
    Individual Needs Assessment and report
    Flexible and adaptable support planning
    Carer Choice
    Support package reviews

Chelmscare Ltd Reviews (14)

8.7

Chelmscare Ltd has a Review Score of 8.7 (8.722) out of 10, based on 3 reviews in the last 2 years. Over all time Chelmscare Ltd has 14 reviews.

Overall Experience

  • 13
  • 1
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Date Published

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11

Review from Toni M (Daughter of Client) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole management and caregivers are efficient, caring and considerate of clients and family.
A number of staff go above and beyond, in order to ensure my mother and myself are left content before they leave.
The majority of staff and management are supportive and proactive when situations
or concerns arise.

Reply from Jean Tranquille, Manager at Chelmscare Ltd

Thank you for taking the time to provide such positive feedback.


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Review from D F (Partner of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are new to Chelmscare, however, after nearly two weeks, we have found they are an efficient and well-organised company. The carers look after my partner and visit three times a day. Each carer has shown respect to my partner and our home and provided an excellent level of care to meet his needs.
The office staff keep us fully informed and accommodate our requests quickly.

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Review from Steph H (Daughter of Client) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my dad is always first class and if I need to contact the office, the enquiry is always dealt with promptly and efficiently.
I'm so grateful for the care given to Dad, it means I know that for a part of the day, he has someone with him, chatting and caring for him.
Thank you for
all you do.

Reply from Claire SWEENEY, Manager at Chelmscare Ltd

Thank you, Steph for your kind words, its always so refreshing to hear that our service is making such a positive impact upon those we support.
All the best.


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Review from Anita C (Son of Client) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Chelmscare staff were so much more than my mum's agency carers - they were the people I could turn to for advice and support. My mum loved them, and they were my lifeline. They treated Mum with the respect she deserved and always with a smile - even in the worst of situations.

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Review from Christina T (Daughter of Client) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really grateful for the care given to my mother and appreciate how responsive you are when I call the office. It has given me peace of mind knowing that you are taking care of her on a daily basis. I do believe the care and company provided are very helpful for her dementia and break up a long,
lonely day. Some of the carers have become friends who she looks forward to seeing. Thank you to all at Chelmscare.

Reply from Claire Sweeney, Registered Manager at Chelmscare Ltd

Dear Christina, thank you kindly for your review, it truly is amazing the progress we have made and to hear of the positive impact that has for you both is wonderful. We all look forward to continuing our journey together.
All the best,
Claire.


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Review from Elaine A (Daughter of Client) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Chelmscare staff to be caring and supportive to the client but also to their family. They communicate with the client and also keep the family well informed. I found it a working relationship with all staff, whether it be office or carers. The carers who looked after my mother went out of their
way to keep her comfortable, well cared for and happy. I cannot thank them enough for all that they did for her.

Reply from Claire Sweeney, Registered Manager at Chelmscare Ltd

Dear Elaine, thank you kindly for your lovely review, it was a pleasure for all our staff that visited to provide the care that you all needed, we each hold such fond memories of our journey together. Take care.


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Review from Carole B (Daughter of Client) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the girls were so caring and compassionate with Mum and dealt with her many moods still smiling whilst looking after her. They were always cheerful and phoned me regularly to keep me informed, they also live close and constantly kept a lookout and stopped her many times when she wondered.

Reply from Claire Sweeney, Registered Manager at Chelmscare Ltd

Thank you Carole for your kind words, it's really humbling to know that the team has had such a positive impact to individuals and their families during challenging times.
Best Wishes.


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Review from Carol L (Daughter of Client) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a great team they are at Chelsmscare Borehamwood. From the office to the hands-on carers. All helpful, caring and friendly. They looked after my mum and dad fantastically, going over and above what they needed to do. Both my parents looked forward to them coming in to see them. When Mum and Dad
were ill they were so caring, communicating with the family and waiting with them until we got there. Always so caring, I would highly recommend Chelmscare to anyone looking for carers for their family.

Reply from Claire Sweeney, Registered Manager at Chelmscare Ltd

Dear Carol,
Thank you for such a lovely review, it was a privilege to provide support to your parents and you all as a family.
Best Wishes.


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Review from D K (Daughter of Client) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the whole team for your support with my father-in-law. Unfortunately, he passed away on 8th January 2022 but we could not have looked after him, especially recently, without the help of the carers on a daily basis. The carers were invaluable to us from the moment they started, treating
my father-in-law with compassion and respect no matter how challenging he could be sometimes. Their positive attitude and sense of humour helped keep us all going, especially during difficult times and, most importantly, they helped us recognise when things were not right so that we could get medical help.
Both carers were amazing, however, everyone else that attended with them were equally as good and we are grateful to them all. For you all it is part and parcel of the job you do and it's easy to underestimate the difference it makes to people's lives. You have all made a huge impact on our lives and been there when we most needed it and I am sure you will carry on making a difference.

Reply from Claire Sweeney, Registered Manager at Chelmscare Ltd

Thank you for such a heartwarming review, it's such a pleasure to hear that our staff make such a positive impact and make things a little easier in difficult times.
We wish you all the best.


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Review from Kate S (Client) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my second time of being cared for by Chelmscare so it was like meeting old friends again. The carers were all very good, punctual, helpful and friendly. It made it a pleasure to have them come on a daily basis. I would recommend this agency highly.

Reply from Claire Sweeney, Registered Manager at Chelmscare Ltd

Thank you Kate for your lovely review, it's always a pleasure to welcome back individuals that we have previously supported, perhaps our paths may cross again!
Best Wishes.


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Review from Dawn B (Daughter of Client) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not fault the team. Mum's really happy with the carers, they meet her needs, often going above and beyond. Communication with them has never been a problem, always quick to respond to emails or calls.

Reply from Claire Sweeney, Registered Manager at Chelmscare Ltd

Thank you Dawn for the lovely review, we endeavour to provide a responsive, caring and compassionate service.
Best Wishes.


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Review from P R (Brother-in-law of Client) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very helpful and nothing too much trouble, they always turned up on time and went above and beyond sometimes which, as I live far away, was peace of mind for me and my wife. They would take my brother-in-law shopping and get him out of the house and kept us updated, sometimes in their own time.

Reply from Claire Sweeney, Registered Manager at Chelmscare Ltd

Thank you for your lovely review we pride ourselves in going the extra mile to support our clients and supporting families.
Best Wishes.


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Review from Andrew R (Son of Client) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found all of the team at Chelmscare Borehamwood to be very helpful and responsive to any questions asked. The carers are efficient and polite to my mother. The staff are always happy to assist when asked.

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Review from Sue P (Wife of Client) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring, friendly and generally lovely carers who look after my husband in the morning and evening. We are so glad we found you! My husband looks forward to them coming and so do I, nothing is ever too much trouble for them.

Reply from Claire Sweeney, Registered Manager at Chelmscare Ltd

Dear Sue, many thanks for your wonderful review of the service provided to your husband, it is always a pleasure to hear the wonderful work our team provides. We look forward to the continuation of our journey together.
Many thanks,
Claire.


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Current Review Score: 8.7 (8.722)

Overview of Review Score

The Review Score of 8.7 (8.722) out of 10 for Chelmscare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Chelmscare Ltd is calculated as follows: ( (13 Excellents x 5) + (5 Goods x 4) ) ÷ 18 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Chelmscare Ltd is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Chelmscare Ltd

What Type of Services does Chelmscare Ltd offer?

Chelmscare Ltd offers Home Care.

How many Carers does Chelmscare Ltd employ?

Chelmscare Ltd employs 52 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Chelmscare Ltd to verify any information. View our terms and conditions. Chelmscare Ltd has an Enhanced Service – more info.