Home Instead (Worthing & Steyning)

31 Chapel Road, Worthing BN11 1EG
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9.6 28 Reviews
  • Home Instead (Worthing & Steyning), Worthing
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Care Provided by Home Instead (Worthing & Steyning)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Cece Cooper (Care Manager)

Funding & Fees Guide for Home Instead (Worthing & Steyning)

  • Prices

  • Hourly Care from £29.00 per hour.

  • Home Instead provides a minimum of one-hour calls. Unlike other care providers, we do not provide shorter calls at uplifted rates. This means we can pay our staff fairly and our limited team of care professionals focus on the task at hand for the full duration of their visit, never cutting calls short.
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Home Instead (Worthing & Steyning) Reviews (28)

Total of 28, showing 1-20
9.6

Home Instead (Worthing & Steyning) has a Review Score of 9.6 (9.557) out of 10, based on 7 reviews in the last 2 years. Over all time Home Instead (Worthing & Steyning) has 28 reviews.

Overall Experience

  • 27
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Date Published

28
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7
21

Review from Sarah E (Solicitor of Client) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I use Home Instead to provide overnight care for a client. The staff are all so caring and friendly and give my client the feeling of safety and well-being that she needs to continue to live safely at home with dementia.

Reply from Simon McGee, Owner at Home Instead (Worthing & Steyning)

Thank you so much for your kind review, it helps families to understand how the home care we provide at Home Instead is different. Our specialist dementia training empowers our care support workers when caring for older people living with dementia so it's lovely to hear it is working for your client. Best wishes.


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Review from Patricia S (Wife of Client) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of Home Instead is very positive. The administration staff are very helpful and have managed to match the carer to the needs of my husband very well. Our carer is extremely professional and caring, she is a credit to her and your company. The training of your carers is excellent, please
keep up the high standard.

Reply from Simon McGee, Owner at Home Instead (Worthing & Steyning)

Thank you for your lovely review, which we will pass on to the team.


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Review from Nick C (Son of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is living with Dementia and reached a stage we needed someone to support her once a week and keep her company. From the start Home Instead went out of their way to help and matched Mum up with somebody really special who bonded with Mum straight away. They've enjoyed the last year together and
become good friends and I can definitely see an improved state of well-being in my mum as a result. Thank you, Home Instead. Would recommend it to anybody looking to support a loved one struggling with social isolation or specific care needs.

Reply from Simon McGee, Owner at Home Instead (Worthing & Steyning)

Thank you so much for such a glowing review, which I look forward to sharing with the team. The specialist-accredited dementia training for our care professionals really does empower them in their work, and I'm delighted to hear it's making such a difference to your mum.


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Review from Jenny B (Daughter of Client) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead as companionship (initially) for our widowed mother for the past four and a half years. After a lot of research and approaching several care companies, we had no hesitation in choosing yourselves and cannot imagine ever needing to change this. We have nothing but praise
for your exceptional carers. Over the years, Mother has required a bit more than companionship and this has been communicated effectively in the notes left after every visit, leading to a proactive discussion and change of care plan required with your 'back room' staff. A fairly recent change in ownership has cemented your values perfectly. I would have no hesitation in recommending yourselves.

Reply from Simon McGee, Owner at Home Instead (Worthing & Steyning)

Thank you so much for your lovely feedback, we really appreciate it.


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Review from Ali D (Daughter of Client) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is supported by Home Instead. Although she was initially reluctant to agree that she needed care, she is now very happy and looks forward to her visits. Her carers are kind and supportive, and generally keep good notes which helps me to keep an eye on what is happening with her (she has dementia
so is not able to tell me much about what has happened). The relatively new management has been excellent, and I have been listened to and concerns responded to quickly.

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Review from Helen B (Niece of Client) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to give some feedback about my aunt's carers - they are so good, I can see from the notes that they’re getting to know her and figuring out how to help her mood if she’s having a grumpy day. It’s brilliant, especially when I can’t get there that often. I can really see how the company has
changed for the better over the last few months. Thanks very much to the whole team involved in her care and organising everything, you really do bring peace of mind. (For info - I have power of attorney for my aunt but live 2 hours away. She has carers in her own home twice a day and has Alzheimer's).

Reply from Simon McGee, Owner at Home Instead (Worthing & Steyning)

Thank you so much for your feedback, it is sincerely appreciated.


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Review from Louise A (Daughter of Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks for all of your incredible support, your fantastic care assistants and your service that enabled Dad to stay at home for as long as possible. My parents speak with high regard of all the helpers they have had to date. Especially the ones who have come most consistently and they are already
being missed now that my father has had to move into a care home as his needs are now highly complex.

Reply from Simon McGee, Owner at Home Instead (Worthing & Steyning)

It has been a privilege working with your family. Thank you for the lovely feedback which we will share with the team.


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Review from D L (Client) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both management and care providers at Home Instead are understanding, kind, friendly, respectful and acknowledge my choice to have only female carers. I cannot praise them enough as they enable me to maintain as much independence as possible in my own home which is very important to me.

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Review from John Q (Cousin of Client) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Home Instead after a ‘not-great experience’ with another provider. We were first impressed with the thoroughness and warmth of the original assessment and interview. Since then the company has proved itself both professional and reliable, allowing our very elderly cousin to get to know and
form a relationship with each of them.
However it’s since her health has deteriorated that Home Instead have really proved their worth, the carers repeatedly going the extra mile and then some. It is now three times that a carer has found our cousin collapsed on the floor (the last time after being prematurely discharged from the hospital). Each time the individual carer has done everything in their power to make our cousin comfortable whilst ensuring prompt medical attention and keeping everyone, including us who live a long way from Worthing, well informed. But they have also disrupted their own day by refusing to leave her, once waiting hours, until help eventually arrived. Thank you!

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Review from D P (Son of Client) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum recently lost her husband and is also suffering from Dementia. Living remotely from her we were considering residential care but Mum wanted to be at home. Home Instead were recommended to us. They not only provide exceptional care during their visits - administering medication, personal hygiene,
cleaning and tidying, but also much needed companionship. After each visit, the carers also write a summary visit report detailing the time spent which makes it simple to keep track of the visits.
I have no hesitation in recommending them if you are considering home care for yourself or a friend or relative.

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Review from Richard M (Husband of Client) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manger has been extremely professional and thorough in preparing a comprehensive care plan. Her work has been time-consuming and all done without the assurance that my wife will be allowed to come home from a care home to be cared for by a Home Instead carer and me. The Manager has visited our home
on three occasions and has given excellent advice and support.

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Review from Jill W (Daughter of Client) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend this company highly enough. Both my brother and I live some distance from our father when we found it necessary to start looking at care in the Home. I did lots of research but I really liked the independent reviews that I had read about Home Instead and steered away from companies
who can choose the content placed on their websites. I couldn’t be more pleased with the service and friendliness. Right from the outset, staff listened very carefully and was interested in our needs. Nothing was too much trouble. Initially, for many months, Dad was very reluctant to accept the help but slowly this changed with their friendliness. The assistance level from them has increased and absolutely nothing is too much trouble. He now looks forwards to his visits, shopping trips, hospital visits and welfare checks from the Caregivers and I honestly can say I don’t know what I would have done without them. I am more than happy to chat with anyone who can’t decide on a care company.

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Review from Jenny M (Cousin of Client) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin is 98 and was becoming increasingly frail and confused. She lived in Lancing and I live in Cornwall. It was becoming more obvious that she needed additional support but took some persuading that this should happen. Previously, she had relied on friends to a very great extent but this was not
possible because of Covid 19. I approached Home Instead at Worthing, and they could not have been more helpful. We had a Zoom meeting to discuss what was needed and then a Zoom interview was arranged with my cousin, Home Instead and myself. I was kept fully informed from there on, all documentation was clear and I was particularly impressed with the level of fees and services provided. My cousin is now in a care home here in Cornwall, and the carers from Home Instead were invaluable in assisting making that move as easy as possible both for my cousin and for me. They assisted my cousin, in her confused state, to think about what she would need to take with her and to sort out packing.

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Review from Gwen D (Daughter of Client) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The assessment was very quick and efficient. Staff all very friendly, conscientious and trustworthy. I would thoroughly recommend the service to friends and family. Happy to have our carer stay in our home overnight as I feel so at home with her.

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Review from J A (Daughter of Client) published on 20 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first initial telephone enquiry to the implementation of an urgently needed care package for my elderly parents (who live at a distance from me), Home Instead have consistently provided a first-class service every step of the way. It is very easy to communicate with management staff who are
compassionate, professional, reliable and quick to respond. The useful ‘access’ app gives me detailed up-to-the-minute information about the care my parents receive and summaries of their well-being after each visit. My parents speak highly of the carers themselves and I have reassurance and confidence knowing that mum and dad are receiving the care they need and deserve when I am not able to do it.

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Review from Trish F (Daughter of Client) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a client of Home Instead for almost a year now, and I have nothing but praise for the care she has received. The service is extremely professional and reliable. The carers are all very well trained and look after Mum's physical and mental well being with just the right amount of support.
When Mum has been poorly, they have looked after her until the paramedics can be in attendance and I can get to her. As the name implies Home Instead, has enabled Mum to remain in her own home and has given me confidence that she is safe there. Thank you.

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Review from Carol (Daughter of Client) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used this home-based care agency to take my mother out to appointments and on outings to access the local community. These trips were booked on an ad-hoc basis, sometimes at short notice (rather than being a regular pre-booked slot each week), so different staff came out to help, depending on availability.
What impressed me most was that all the staff members that I met, or talked to over the telephone, were helpful, caring, friendly and reliable. I thought it impressive to have such consistency across the carers and was confident that whoever was available to help my mother would do a good job. My mother thoroughly enjoyed the carer's company whenever she went out.

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Review from B C (Sister of Client) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been amazing. They are not your average care agency. My sister has six hours of help on a Thursday. Her carer is patient and helps her with swashing, shopping, preparing meals and recently bread making. It gives me a break, and my sister looks forward to her visits. Her carer is patent
and kind. Nothing is too much trouble. Highly recommend; try it for yourself. 5 stars.

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Review from Jenny H (Daughter of Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent supportive service.

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Review from Angela M (Daughter of Client) published on 20 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been receiving personal care from Home Instead. He has been visited by the same caregiver for the majority of the week (5-6 days).
We had an introductory meeting with the owner, who spent time talking to my father and asking him about his interests and how he liked to spend his time.
We then had a follow-up meeting with my father's main caregiver, who, I'm delighted to say, he gets on with very well and looks forward to seeing every morning.
The owner of Home Instead matched my father's needs accurately to his caregiver. It's great that he sees the same person for the majority of the week and so receives consistent care. I also like the fact that my father's carer is with him for an hour, which gives them time to complete the required personal care tasks and also time to talk. My father has really enjoyed this part of the care. It has been lovely for me to see him well looked after, and his needs for care and communication very well met. Thank you, Home Instead!

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Current Review Score: 9.6 (9.557)

Overview of Review Score

The Review Score of 9.6 (9.557) out of 10 for Home Instead (Worthing & Steyning) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Home Instead (Worthing & Steyning) is calculated as follows: ( (36 Excellents x 5) + (6 Goods x 4) ) ÷ 42 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Worthing & Steyning) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Frequently Asked Questions about Home Instead (Worthing & Steyning)

What Type of Services does Home Instead (Worthing & Steyning) offer?

Home Instead (Worthing & Steyning) offers Home Care.

How many Carers does Home Instead (Worthing & Steyning) employ?

Home Instead (Worthing & Steyning) employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Worthing & Steyning) to verify any information. View our terms and conditions. Home Instead (Worthing & Steyning) has a Basic Service – more info.