Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Ash House, Tanshire Park, Shackleford Road, Godalming GU8 6LB
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9.7 33 Reviews
  • Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst, Godalming
Home Instead (Godalming) offers high-quality home care and live-in care services in Waverley such as Godalming, Cranleigh, Haslemere and parts of West Sussex such as Billingshurst, Pulborough, Petworth and the surrounding areas.

Focused on companionship care and home help, staff can ensure family members get the time and attention they deserve.

Home Instead use a matching system so that clients will have a CARE Pro with the same interests and similar personality.

Home Instead was listed in the Top 20 recommended homecare provider by Homecare.co.uk in 2022.

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Care Provided by Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Daly (Registered Care Manager)

Funding & Fees Guide for Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

  • Prices

  • Single client Per hour
    Weekday 10:00am to 18:00pm £38.50
    Weekday 18:00pm to 10:00am £39.50
    Weekend 10:00am to 18:00pm £40.50
    Weekend 18:00pm to 10:00am £41.50
    Live-in rates start at £270.00 per day plus food allowance.


    Couples (two care plans) Per hour
    Weekday 10:00am to 18:00pm £46.00
    18:00pm to 10:00am £47.50
    Weekend 10:00am to 18:00pm £48.00
    18:00pm to 10:00am £49.50
    Single client
    Sleeping nights 22:00pm to 07:00am (9 hours) £270.00 per night
    Waking nights 22:00pm to 07:00am (9 hours) £39.50 per hour weekday
    £41.50 per hour weekend

  • Bank holiday rates are charged at double the weekday rate, we observe the recognised public holidays, Easter Sunday and charge bank holiday rates from 17:00hrs on Christmas Eve and New Year’s Eve.

Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst Reviews (33)

Total of 33, showing 1-20
9.7

Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst has a Review Score of 9.7 (9.692) out of 10, based on 11 reviews in the last 2 years. Over all time Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst has 33 reviews.

Overall Experience

  • 25
  • 8
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Date Published

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Review from Christine P (Daughter of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say a huge thank you to the lovely carers that have been involved in looking after my mum and dad over the last year. They have both shown great empathy and care towards my mum who suffers with advanced dementia and they have also been so supportive of my dad as he has struggled
to cope with the worsening situation of his wife of 65 years. They have been truly amazing and I couldn't have managed without them!

Reply from Sarah Daly, Owner at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Dear Christine, thank you so much for taking the time to post this positive review. It is a real honour to support your parents.


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Review from Marsha M (Wife of Client) published on 12 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the quality of carers provided by Home Instead. They are warm, kind and caring who treat my dear husband with respect and dignity and make an effort to engage him in conversation - which can be quite challenging.

Reply from Sarah Daly, Owner at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Many thanks, Marsha for your kind words. It is an honour to support your dear husband.


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Review from K J (Daughter of Client) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided a wonderful live-in carer for my father and stepmother for the past six weeks. Although having someone living in the house was a new concept for them, she quickly won their trust with her warmth and empathy. I have been especially impressed with her ability to provide the
necessary assistance sensitively and respectfully. Her experience and professionalism put everyone at ease, creating a sense of security and comfort. The staff at the Home Instead office bent over backwards to accommodate our needs at short notice. We can't thank you enough.

Reply from Sarah Daly, Owner at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Many thanks for your positive affirmation of our service. It has been an honour to support your father and stepmother.


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Review from M P (Client) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are really excellent. No hesitation in recommending Home Instead to interested parties.

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Review from Andrew M (Son of Client) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead stepped in for the last week or so of my mother's life to help the care company we were using. All of the Home Instead ladies were just great and very helpful in quite tricky circumstances at times. They always did more than was expected of them.

Reply from Christopher Daly, Director at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Many thanks for taking the time to leave such a positive review. It was an honour to provide care to your mother.


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Review from Mary P (Client) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have received excellent service from most of my carers. However, there are just a very few who do not provide the service of the others. When asked to do the simplest of tasks one said she had never done it and so she couldn't do it. I have also found that when asked to pass a message either from
carer or client or the reverse, the messages are not always passed on. My experience with Home Instead has been a very happy one and I am not looking forward to the day when I have to cope alone.

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Review from Peta L (Wife of Client) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are delighted with the quality of care offered by Home Instead. The admin staff are efficient and always at the end of the telephone when needed and the carers, without exception, are consistently thoughtful and kind to my husband and their attention to detail is to be commended. We are very grateful
to you all and really do appreciate the excellent service offered on a daily basis. Ours thanks to you all.

Reply from Sarah Daly, Owner at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Thank you so much for your thoughtful review. It means so much to us to provide the right support to you both.


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Review from A P (Son of Client) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following several periods in hospital, the team from Godalming have been instrumental in assisting my father's recovery to lead a comfortable life.
We have been supported through every step by a team of caring professionals who have risen to every challenge.
A heartfelt thank you to all of the team.

Reply from Sarah Daly, Owner at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Thank you so much for your heartfelt testimonial. It is an honour and privilege to support your father.


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Review from James C (Son of Client) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provides exceptional care with efficiency and a good understanding of individual needs. One staff member in particular and her team consistently offer feedback after each visit via the online portal, ensuring that you're always informed of any updates or changes. Their communication is
excellent, and they go above and beyond with a compassionate, caring approach. Highly recommended for anyone seeking reliable, high-quality care.

Reply from Sarah Daly, Owner at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Thank you James for your kind review. It is a pleasure to provide support.


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Review from L K (Mother of Client) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter and I have been very impressed by the carers who have come to our house to care for her. They have been professional, kind, caring and efficient. The carers have made a positive difference to her life and wellbeing.

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Review from R B (Client) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the service and the people who visit me.

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Review from J W (Daughter of Client) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead have been caring for my father for 18 months now. The staff and caregivers are always friendly and efficient and make an effort to engage my Dad in a conversation around a subject they know he enjoys. They have brought in their own books and go that little bit further with the service provided.

Reply from Sarah Daly, Owner at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Thank you so much for taking the time to publish a review. We do enjoy supporting your father and are pleased to know that we are making a difference.


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Review from Harriet B (Daughter of Client) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At a very difficult and emotional time we found Home Instead to be incredibly supportive. They always acted swiftly, professionally and with good humour and it was always made clear that our Dad's wishes were of the utmost importance. To have such support at a very difficult time was absolutely priceless
and we can't thank you enough.

Reply from Sarah Daly, Owner at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Thank you so much for being kind enough to leave such a positive response, especially one which reflects our commitment to meeting our client's wishes at all times.


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Review from Evelyn S (Client) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and helpful.

Reply from Lauren Jordan, Recruiter at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Thank you for your review! We appreictate the feedback and will endeavour to always provide top-quality care.


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Review from S W (Son of Client) published on 19 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed by the professionalism and good humour of the carers. They are very patient and come across that they care for my parents who enjoy talking with them whilst they endeavour to complete their tasks.

Reply from Sarah Daly, Owner at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Many thanks indeed for taking the time to write this uplifting review.
Kind regards, Sarah


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Review from Graham H (Son of Client) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the early part of this year and with being a key worker it was impossible to get to see mum. Home Instead really stepped in to make sure that mum didn't feel alone. Mum told me over the phone that lovely people that came to help really made her days pleasant and bearable. I think she almost
looks forward to their visits more than mine.
I cannot thank Home Instead enough for all they do for mum.
Thank you.

Reply from Andrea Hampshire, Managing Director at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Thank you very much for your review, Graham. It is nice to know that we really made a difference and helped mum to cope better during this difficult time for all.
With great appreciation, Andrea Hampshire


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Review from Richard G (Son of Client) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was assisting my mother, who is 92, once a day to help with cooking hot meal. My mother was able to look after herself in all other respects. Dementia was her issue, and its progression was slow, fortunately. Her second vaccination came along, and well the shock to the system had my mother
hospitalised 8-hours later. They could not find anything wrong, but clearly, there was as my mother was incapable of walking any longer, let alone being able to care for herself. So immediately, there was a need for a lot more care. Home Instead (Godalming) moved heaven and earth, and the next day, they had carers coming in 3 times a day with myself and my sister assisting them wherever possible. The ladies that then started to come along were all exceptional, as of course, was the original carer when it was care needing to be administered just once a day. Fortunately, we able to find a home for a mother to go to quite quickly. Thank you, Home Instead.

Reply from Andrea Hampshire, Managing Director at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Thank you very much for your very kind words, Richard. Your mum is very lucky to have such a supporting family around her. We are secretly hoping that her condition will improve and she will be back home soon. Mum has the most contagious smile and we all miss her terribly. Thanks again, Andrea


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Review from Verity V (Daughter of Client) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the quality of care offered by Home Instead, Godalming. The carer has been kind, caring and extremely sensitive to my mother’s needs, and a great encourager to my father too. I can not praise the professionalism of this company enough - from the management to individual carers
who go above and beyond every time. The difference of just having one carer over the week has been very positive and vital for my mother who has mixed type dementia. My thanks to Home Instead!

Reply from Andrea Hampshire, Managing Director at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Dear Verity, thank you very much for your kind words, it is very much appreciated by us all. It is our privilege to be able to help your mum and support her independence on her dementia journey.
Thanks again, Andrea


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Review from A T (Daughter of Client) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing company and carers. Home Instead (Godalming) looked after my mum after she had a stroke and needed help with her personal care. She was always treated with dignity, respect and the carers were matched perfectly as there was plenty of talk about during their visits.

Reply from Andrea Hampshire, Managing Director at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Dear Angela, thank you very much for the kind words. It was a pleasure to be able to look after your mum.


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Review from M W (Daughter of Client) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Home Instead has been extremely positive. The manager met me and took a lot of time and care in understanding my mother's needs before then meeting my mum. I felt reassured by the level of due diligence undertaken. The ladies looking after Mum were caring, friendly, punctual and
professional.

Reply from Andrea Hampshire, Managing Director at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

Thank you very much for using our services. It was a pleasure to look after your lovely mum, Andrea.


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Current Review Score: 9.7 (9.692)

Overview of Review Score

The Review Score of 9.7 (9.692) out of 10 for Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.692 for Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst is calculated as follows: ( (49 Excellents x 5) + (12 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 65 Ratings = 4.692

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (10)

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Sarah Daly

Job Title: Managing Director

Joined: 2012

Everyone that knows Sarah, knows that she pours her heart and soul into the franchise and it certainly pays off.


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Chris Daly

Job Title: Director

Joined: 2012

Chris is just as passionate as Sarah about increasing the world's capacity to care and he is always willing to lend a listening ear or a willingness to help.


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Amanda Burrow

Job Title: Deputy Care Manager

Joined: 2018

Amanda has a passion for improving and maintaining our client's quality of life in their own homes, supporting them in all aspects of their everyday lives, which has driven her to be more and more involved with the compliance side of our services


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Tammy Blackwell

Job Title: Head of Live-In

Joined: 2019

Tammy is head of Live-in and uses her thirty years of experience in the care sector to teach others to provide outstanding care to our clients.


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Amy Wilson

Job Title: Recruitment Coordinator

Joined: 2024

Amy is the Recruitment Coordinator and is responsible for recruiting the best Care Professionals to support our clients.


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Shannon Ormston

Job Title: Senior Care Coordinator

Joined: 2022

Shannon finds it extremely rewarding when she makes a perfect match between Care Pro and the client, knowing that both Care Pro and the client are happy.


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Sandra Montague

Job Title: Field Care Supervisor

Joined: 2021

Sandra loves meeting new clients and making them laugh


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Viktoria Nagy

Job Title: Compliance Supervisor

Joined: 2021

Viktoria loves working in a passionate and dedicated team that strives to offer the best services to our clients.


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Marisa Campbell

Job Title: Field Care Supervisor

Joined: 2024

Marisa looks after our Care Professionals and Clients.


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Richard Woods

Job Title: Advertising and Social Media Coordinator

Joined: 2020

Rich was a Care Professional with us for over 2 years. Before working for Home Instead, he was a graphic designer for over 20 years and has come into the office to run our Advertising and Social Media campaigns. He loves his football and still tries to play on a Sunday morning.


Frequently Asked Questions about Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst

What Type of Services does Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst offer?

Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst offers Home Care.

How many Carers does Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst employ?

Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst to verify any information. View our terms and conditions. Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst has a Platinum Service – more info.