Single client Per hour
Weekday 10:00am to 18:00pm £38.50
Weekday 18:00pm to 10:00am £39.50
Weekend 10:00am to 18:00pm £40.50
Weekend 18:00pm to 10:00am £41.50
Live-in rates start at £270.00 per day plus food allowance.
Couples (two care plans) Per hour
Weekday 10:00am to 18:00pm £46.00
18:00pm to 10:00am £47.50
Weekend 10:00am to 18:00pm £48.00
18:00pm to 10:00am £49.50
Single client
Sleeping nights 22:00pm to 07:00am (9 hours) £270.00 per night
Waking nights 22:00pm to 07:00am (9 hours) £39.50 per hour weekday
£41.50 per hour weekend
Bank holiday rates are charged at double the weekday rate, we observe the recognised public holidays, Easter Sunday and charge bank holiday rates from 17:00hrs on Christmas Eve and New Year’s Eve.
Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst has a Review Score of 9.7 (9.692) out of 10, based on 11 reviews in the last 2 years. Over all time Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst has 33 reviews.
Review from Roger (Son of Client) published on 2 April 2020
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D P (Client) published on 31 March 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J S (Wife of Client) published on 12 March 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J P (Wife of Client) published on 4 March 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S J (Daughter of Client) published on 18 October 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Andrea Hampshire, Managing Director at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst
Dear Shirley,
It is a pleasure to look after your lovely mum.
We all enjoy her company and her sense of humour. It is very rewarding to know that she is safe and having fun with our help during the day. Thank you very much for using our services. Andrea.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Roger G (Son-in-law of Client) published on 31 July 2019
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alison B (Daughter of Client) published on 18 March 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ian W (Wife of Client) published on 10 March 2019
Submitted via Website •
Report
Overall Experience
5.0 out of 5
I have lovely and efficient Caregivers, whom I am so lucky to have found.
I feel completely at ease with the Caregivers and staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gina B (Daughter-in-law of Client) published on 8 March 2019
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from James M (Son of Client) published on 7 January 2019
Submitted via Website •
Report
Overall Experience
5.0 out of 5
The manager took a close and personal interest in trying to accommodate my mother's needs and successfully matched my mother with a very pleasant and professional caregiver.
I would not
Reply from Andrea Hampshire, Owner at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst
Dear James,
Thank you very much for your kind words.
It was a pleasure to get to know your mum and help her as much as we could.
We wish her all the Best in the future.
Kind regards, Andrea
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Diana P (Daughter of Client) published on 20 September 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Andrea Hampshire at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst
Dear Diana,
Thank you very much for the lovely review. I am pleased that the family is satisfied with our services.
We always aim to provide the best possible care and put the visits in place as fast as we can.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A W (Daughter of Client) published on 7 June 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Andrea Hampshire at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst
Thank you very much for your nice review, Audrey. I am really pleased you are satisfied with our services.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Victoria B (Daughter of Client) published on 30 May 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Kerry Lettin at Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst
Thank You so much for your review Victoria, I shall pass your kind words on to our CAREGiver.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.7 (9.692) out of 10 for Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.692 for Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst is calculated as follows: ( (49 Excellents x 5) + (12 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 65 Ratings = 4.692
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Jul 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportLoading
Loading events
Job Title: Managing Director
Joined: 2012
Everyone that knows Sarah, knows that she pours her heart and soul into the franchise and it certainly pays off.
Job Title: Director
Joined: 2012
Chris is just as passionate as Sarah about increasing the world's capacity to care and he is always willing to lend a listening ear or a willingness to help.
Job Title: Deputy Care Manager
Joined: 2018
Amanda has a passion for improving and maintaining our client's quality of life in their own homes, supporting them in all aspects of their everyday lives, which has driven her to be more and more involved with the compliance side of our services
Job Title: Head of Live-In
Joined: 2019
Tammy is head of Live-in and uses her thirty years of experience in the care sector to teach others to provide outstanding care to our clients.
Job Title: Recruitment Coordinator
Joined: 2024
Amy is the Recruitment Coordinator and is responsible for recruiting the best Care Professionals to support our clients.
Job Title: Senior Care Coordinator
Joined: 2022
Shannon finds it extremely rewarding when she makes a perfect match between Care Pro and the client, knowing that both Care Pro and the client are happy.
Job Title: Field Care Supervisor
Joined: 2021
Sandra loves meeting new clients and making them laugh
Job Title: Compliance Supervisor
Joined: 2021
Viktoria loves working in a passionate and dedicated team that strives to offer the best services to our clients.
Job Title: Field Care Supervisor
Joined: 2024
Marisa looks after our Care Professionals and Clients.
Job Title: Advertising and Social Media Coordinator
Joined: 2020
Rich was a Care Professional with us for over 2 years. Before working for Home Instead, he was a graphic designer for over 20 years and has come into the office to run our Advertising and Social Media campaigns. He loves his football and still tries to play on a Sunday morning.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst to verify any information. View our terms and conditions. Home Instead Godalming, Haslemere, Cranleigh, Petworth, Pulborough and Billingshurst has a Platinum Service – more info.
