Jes Care Services Ltd

5 Kendall Crescent, Oxford OX2 8NE
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9.4 22 Reviews
  • Jes Care Services Ltd, Oxford
Jes Care Services Ltd provides high-quality and professional home care services that are supportive, responsive, genuinely kind, and compassionate.

These home care services include; Hospital to Home Care, Respite care, Live-in Care, Palliative and End-of-life. Their team of carers is highly trained professionals who are well supported and mentored by their management to deliver top standard care with love, respect, and dignity in a person-centred way.

In addition to their various home care services, they are pleased to introduce Supported Living Services for ages 16+, 18 years and over, as well as Respite accommodation and support. They provide support in their own accommodation or in your own home with free consultation for any care you require.

Additionally, they're also a trusted partner with numerous local organisations around the community and their CQC rating remains at the top.

Furthermore, their main mission remains to maintain this top standard in delivering holistic care, which is based on evidence, respect, dignity, compassion and most importantly person-centred, whilst promoting client involvement and independence.

It is also important to note that they provide these quality home care services at flexible schedules and cost-friendly rates. At Jes Care, they assure you the best services and care for your loved ones, because that is what they are best at doing.

YOU CAN’T ALWAYS BE THERE, BUT THEY CAN

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Care Provided by Jes Care Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sithembiso Sibanda (Manager)

Jes Care Services Ltd Reviews (22)

Total of 22, showing 1-20
9.4

Jes Care Services Ltd has a Review Score of 9.4 (9.400) out of 10, based on 6 reviews in the last 2 years. Over all time Jes Care Services Ltd has 22 reviews.

Overall Experience

  • 19
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Date Published

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Review from Margaret S (Wife of Client) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is incontinent and uses a conveen at night. The carers were not experienced at this but after I taught them, what we had found was satisfactory. They were very competent. I had requested that he was looked after by the same person if possible and that has happened. This is important because
he has dementia and Parkinson's disease.

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Review from Lucy P (Daughter of Client) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Jes Care provided excellent home care for my mother. They were efficient, thorough, professional and reliable from the start. All the carers treated my mother with dignity, respect and kindness. They became good friends. The service from the team manager and admin support was also excellent. They were
always happy to respond to requests and to discuss and review my mother's care. They were proactive in suggesting changes where needed. The family was able to develop good working relationships with the team. I recommend Jes Care highly.

Reply from Sithembiso Sibanda, Manager at Jes Care Services Ltd

Thank you so much for your review and thank you for allowing us to take care of your mom.


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Review from Stephen D (Husband of Client) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring and professional - a daily delight and welcome support from the Jes team - thank you!

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Review from Sue C (Wife of Client) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not find fault with any of the carers, they were superb, very caring, nothing too much trouble. Worth their weight in gold.
Only had them for a short time but would certainly recommend them.

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Review from A B (Wife of Client) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Jes Care Services were recommended to us by the local district nurse. They stepped in when prior services (pressure stockings on legs and arms) had run their course. We had asked for and were happy to receive help from male carers, knowledgeable with shaving and gentle in their dealings with a patient
increasingly losing strength and the ability to move. They were not expected to provide food, but to sit and talk for the time spell allocated to them. The only problem: times of arrival fluctuated a great deal. I was helped with suggestions as to what to buy: a washing bowl, disinfectants.

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Review from H B (Daughter of Client) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that lived in and visited Mum during her last weeks were super. Sensitive to Mum's needs and respectful at all times. We couldn't have asked for better.

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Review from Fiona M (Wife of Client) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to say a huge thank you to the team of carers who came to look after my terminally ill husband over the last couple of weeks before he was moved to a hospice. All of you were so kind, considerate, compassionate, polite and friendly. I could not have kept my husband safely and comfortably at
home for so long without their regular reliable visits. It takes special people to deliver this kind of service, and I shall remember them with gratitude.

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Review from K B (Client) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Jes Care looked after my mother in the last month of her life. They provided outstanding care, and I would highly recommend them. Our primary carer is an extraordinary woman who was able to handle the many issues that arise when someone is dying with great compassion and inspiration. Jes Care was also
extremely flexible, able at short notice to provide extra care at night and then during the day, as things got worse. This meant we could concentrate on spending quality time with my mother and were able to keep her at home.

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Review from T W (Daughter of Client) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First I would like to say that I do not usually write reviews, so this shows how strongly I feel! Jescare was part of an emergency care package and when that ran out I allowed myself to be persuaded to change carers. Well, what a difference! I knew that Jescare would be a hard act to follow - but
had not anticipated just how much. The carers are extremely professional and proactive and do not need to be prompted to do anything, least of all basic care needs, which I struggle with the new ones. Apart from their excellent physical caring skills they took the time to get to know Mum and to interact with her. We never felt they were rushing off to the next client, you felt as if you were the only one they had to deal with. They made her smile and laugh and I know that she didn't find their visits a chore but actually looked forward to seeing them. I can not recommend them highly enough.

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Review from John M (Son of Client) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was given a bleak diagnosis of 1-week in October 2019. What was originally set up as short term care ended up being 2-years. Jes Care went out of their way to make my father's life easy. Manages and keep him at home. They are a marvellous team, and I would wholeheartedly recommend.

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Review from Diana R (Wife of Client) published on 4 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Jes Care cared for my husband following a stroke. The carers were highly trained and skilled; the care was personalised and compassionate. During the last weeks of his life, it was a huge comfort that he was cared for by people who knew him well and cared about him.

Reply from Elizabeth Chukwuka, HR & Marketing Manager at Jes Care Services Ltd

Thank you so much for entrusting us with your husband's care.


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Review from A W (Daughter of Client) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On a whole, Jes Care have/were amazing and attentive with Mum, always happy, upbeat and positive. Our first live-in carer fitted in well and soon became part of the family, so to speak - attentive when needed but also respectful to us as a family. Thank you.

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Review from Susan R (Daughter of Client) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, couldn't have asked for more in the 10-months Jes Care looked after our father. Every carer treated Dad like an old friend, and his everyday care was excellent, friendly and helpful to us all as a family. Would thoroughly recommend Jes Care and so glad we were introduced to them.

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Review from Penelope W (Wife of Client) published on 22 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that Jes Care gave my husband during the last two and a half months of his life were outstanding. The staff all treated my husband with gentleness, professionalism, respect and great humanity. We are eternally grateful to them, as this enabled us to care for my husband at home to the very end.
Without their help, this would not have been possible. I cannot speak highly enough about them. Thank you.

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Review from P H (Son of Client) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We felt blessed to have such a lovely lady looking after my mother. She was so kind and gentle with her. As a family, we had complete peace of mind that she was being cared for properly and that all needs were met. The carer became a friend to the family and someone we will always be grateful to.

Reply from Elizabeth Chukwuka, HR & Marketing Manager at Jes Care Services Ltd

Thank you for entrusting us with your mom's care. We always do our best for all our clients, thank you.


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Review from William C (Husband of Client) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were very kind and considerate and treated my wife as I would have wished.

Reply from Elizabeth Chukwuka, HR & Marketing Manager at Jes Care Services Ltd

Thank you for entrusting us with your wife's care.


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Review from C H (Son of Client) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service supplied was above and beyond that required.

Reply from Elizabeth Chukwuka, HR & Marketing Manager at Jes Care Services Ltd

Thank you for your comment, it is greatly appreciated. We will continue to always try our best to meet the needs of our clients.


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Review from Donna D (Daughter of Client) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my dad in his last months of life was exceptional. The carers could not have done any more. Each and every one of them showed so much compassion and care when visiting dad. We could not have asked for better care.

Reply from Elizabeth Chukwuka, HR & Marketing Manager at Jes Care Services Ltd

Thank you for your kind review and entrusting us with your father's care. Jes Care will always strive to do their best in providing high-quality standard of care to all their service users.


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Review from S C (Husband of Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Jes Care Services looked after my wife for ten days after her release from hospital, until her death. They provided a full service, washing, dressing, and personal hygiene four times a day. They were always kind, considerate, patient, and professional. They coped well with difficulties and were happy
to adjust to changing circumstances. They made my wife feel comfortable in her final days.

Reply from Elizabeth Chukwuka, HR & Marketing Manager at Jes Care Services Ltd

Thank you for your kind review. Jes Care will always strive to do their best in providing high quality standard of care to all their service users.


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Review from M B (Mother of Client) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Jes Care were absolutely brilliant; they were kind to both my daughter who they were helping and all of the family who was all in a terrible state. They were organised always on time, polite and just amazing. They offered both advice and support, and I will be forever grateful. They were
supporting my daughter and us during the last few days of her life.

Reply from Elizabeth Chukwuka, HR & Marketing Manager at Jes Care Services Ltd

Thank you for your support and entrusting us to care for your daughter at such a difficult time.


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Current Review Score: 9.4 (9.400)

Overview of Review Score

The Review Score of 9.4 (9.400) out of 10 for Jes Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Jes Care Services Ltd is calculated as follows: ( (29 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Jes Care Services Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Sarah

Sarah Sam

Job Title: Admin

Joined: 2022

Sarah radiates positivity and kindness, always ready with a smile and a word of encouragement. She's an empathetic listener and makes everyone around her feel heard and valued.


Themby

Themby Sibanda

Job Title: Registered Manager

Joined: 2015

Themby is someone who strives for excellence in everything she does while being empathetic and supportive of her colleagues and clients.


Frequently Asked Questions about Jes Care Services Ltd

What Type of Services does Jes Care Services Ltd offer?

Jes Care Services Ltd offers Home Care.

How many Carers does Jes Care Services Ltd employ?

Jes Care Services Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Jes Care Services Ltd to verify any information. View our terms and conditions. Jes Care Services Ltd has an Enhanced Service – more info.