Roial Caring Services

Unit 147, Milton Keynes Business, Hayley Court, Foxhunter Drive, Linford Wood, Milton Keynes MK14 6GD
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8.5 12 Reviews
  • Roial Caring Services, Milton Keynes
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Care Provided by Roial Caring Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Roial Caring Services
  • Person in charge
  • Naomi Muyambi (Registered Manager)
Are you the Owner/Manager of Roial Caring Services? View your Advertising Options

Roial Caring Services Reviews (12)

8.5

Roial Caring Services has a Review Score of 8.5 (8.478) out of 10, based on 4 reviews in the last 2 years. Over all time Roial Caring Services has 12 reviews.

Overall Experience

  • 11
  • 0
  • 1
  • 0
  • 0

Date Published

12
0
3
4
8

Review from Gillian H (Daughter of Client) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your carers cared for my father during the last three weeks of his life - he passed away on the 5th of July. The staff were amazing with Dad, very caring, happy and empathic. They were very reliable, turned up on time and always kept everything clean and tidy. Thank you - the family could not have managed
without your support.

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Management

Treated with Dignity

Value for Money

Review from N P (Private Carer of Client) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency and staff are amazing with the service user. He looks forward to them driving and tending to his care with a big smile and vocals. They treat him with dignity and respect and always have good timing or call if going to be late. Great agency to work with. Thank you as your care makes a big
difference for the service user and myself as his carer.

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Treated with Dignity

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Review from N M (Daughter of Client) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are very friendly and always on time, but I think they could use their initiative a bit more and try to get my mother to eat more. She is a very difficult and stubborn woman so I understand this may be hard for them but I have to buy microwave meals for ease and my mother doesn't like them.
The staff could add some things to the food to make it more tasty for her, or bake something in the oven, but again they only have 30 minutes in the evening. I may consider extending this to an hour.

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Treated with Dignity

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Review from C D (Son of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don’t know where to start because words simply aren’t enough to cover the carers we had for my the last part of my mother's life. Each carer we had visit was basically an Angel in human form, nothing was too much. They reassured her constantly, they sang to her, sat with her and held her hand. She
was always bedbathed and cleaned with dignity and respect. My mother was encouraged to eat and drink when required and assisted when she doing it a struggle. On the final few days, the carers communicated with us on several occasions and gave notice of when they felt we should come and say goodbyes. Like we said thank you is not enough for the team that cared for my mother and we will forever be grateful that when she passed there was someone with her who cared so much for her.

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Treated with Dignity

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Review from C N (Daughter-in-law of Client) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely lovely ladies that cared for my mother-in-law and made us feel very comfortable and safe. Knowing she was being cared for if we were out at work. Very dignified at the very end and extremely respectful. Also during lockdown, while we were caring at home it was lovely to get a call on a few
occasions checking we were okay.

Reply from Naomi Chisango, Registered Manager at Roial Caring Services

It was lovely to look after your mother-in-law. She was adorable and the family all of them made it very easy for the staff to provide dignified care.


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Review from Kathleen B (Daughter of Client) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were absolutely so very kind with my father and us also. They're so lovely all of them that came to care for my dad.
Massive thank you to you all.

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Review from K P (Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your staff are amazing. I'm a young woman who has found the transition to carers difficult but your staff are so helpful, they've made it very easy for me. Nothing is too much bother. I'm so happy with them all. They're so friendly.

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Review from M H (Client) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were well-groomed, well-spoken, respectful and non-intrusive. They were polite at all times and exemplary in their behavior. This was my first experience of having carers and any trepidation I might have harboured was lost on the first day.

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Review from J S (Husband of Client) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The end of life care my wife received from Fairview was nothing short of being totally excellent. All of the carers were extremely kind, gentle and efficient. They always smiled and engaged in conversation with both my wife and me. I could not have wished for anything better. You were wonderful. Thank
you so much.

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Review from M S (Daughter of Client) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely hesitant about having carers for my father. But after a couple of days we couldn't believe the support and guidance they provided, which was invaluable. They treated my dad with such respect. When my father passed the carers even came to see us to support us as a family. Considering
we weren't keen on having carers, I really would highly recommend.

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Review from Sandra P (Mother of Client) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been better than I expected. My daughter has been treated with great care and dignity and talk to her while doing personal care.

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Review from Caroline B (Daughter of Client) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were professional and very caring and thorough.


They turned up on time most of the time and when they were late, they let me know.


They cared very well for my mum and kept bathroom and bedroom clean and tidy.


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Current Review Score: 8.5 (8.478)

Overview of Review Score

The Review Score of 8.5 (8.478) out of 10 for Roial Caring Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.478 for Roial Caring Services is calculated as follows: ( (15 Excellents x 5) + (4 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 23 Ratings = 4.478

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Roial Caring Services is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Roial Caring Services

What Type of Services does Roial Caring Services offer?

Roial Caring Services offers Home Care.

How many Carers does Roial Caring Services employ?

Roial Caring Services employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Roial Caring Services to verify any information. View our terms and conditions. Roial Caring Services has a Basic Service – more info.