Mulberry Home Care Services

Unit 4 The Courtyard, 51 St Marys Road, Weybridge KT13 9PX
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9.9 48 Reviews
  • Mulberry Home Care Services, Weybridge
Mulberry Home Care Services delivers home care and personal care which is tailored to each person's unique requirements.

Established by a registered manager with over 33 years of experience in care and managing for domiciliary care companies including Home Instead Senior Care and Heritage Health Care, you can be sure that you're receiving the highest quality of care at all time.

Thanks to over 30 years of experience, Mulberry Home Care Services is able to offer a reliable and professional service to anyone who requires care but would feel more comfortable staying in their own home. They recognise the importance of building relationships with the people they care for. Therefore, they aim to provide a small team of home carers that have the skills and knowledge to meet these needs.

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Care Provided by Mulberry Home Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Mercedes McKay
  • Person in charge
  • Mercedes McKay (Manager)

Funding & Fees Guide for Mulberry Home Care Services

  • Prices

  • Mulberry Home Care Services are competitive with our fees. Contact us for a free, no obligation needs assessment where costings will be discussed based on care requirements.


    Costing are bespoke to the package you might need.
    Please call the office for information.

Mulberry Home Care Services Reviews (48)

Total of 48, showing 1-20
9.9

Mulberry Home Care Services has a Review Score of 9.9 (9.906) out of 10, based on 16 reviews in the last 2 years. Over all time Mulberry Home Care Services has 48 reviews.

Overall Experience

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  • 6
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Date Published

48
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Review from Katie F (Daughter-in-law of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last 18 months the team at Mulberry have been 5* in supporting and caring for my 85 year old mother-in-law. They have delicately and empathically navigated the line between encouraging her to be independent, knowing when to hold back and when to offer support. Carers were also flexible and
happy to carry out whatever task was required, to help her feel less isolated whilst living alone.
Thoroughly recommend Mulberry as an experienced, competent and dedicated care provider - with good channels of communication. We will miss working with them.

Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services

Dear Katie,Thank you for your lovely review, will will miss support MIL and wish her all the best on her new adventure.


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Review from Gillian T (Wife of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were both impressed with all the carers, who were extremely professional, caring and kind. Their personal attention to my husband was exemplary in every way. Timekeeping was always very good and the office always informed us of any problems. We would highly recommend Mulberry to anyone who requires
a competent, reliable and caring agency. 5-star ratings for all categories.

Reply from Sophia Hankin, Care Manager at Mulberry Home Care Services

Thank you for your kind words. It was a pleasure to be able to support your husband. Wishing you both all the best for the future and if you need anything please do give me a call.


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Review from R U (Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great experience. They really came through for me at the last minute (I have complex healthcare needs) and provided excellent service. Very transparent, helpful and able to understand and follow instructions well. Can't fault them.

Reply from Sophia Hankin, Care Manager at Mulberry Home Care Services

Thank you for your lovely words. It was a pleasure to be able to help!


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Review from M E (Son of Client) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have begun our journey with Mulberry in the last month. My mother is elderly and ill, and sometimes confused, but has refused to have the help she needs in the past. Her contact with people from Mulberry has been transformative, as she has liked and trusted them, enabling her to accept the care she
needs. As well as being caring and friendly to Mum, they have also been communicative and flexible with me as the relative organising everything, as we have adjusted and increased the help that Mum needs. I'm delighted with the service, the impact it has had on Mum, as well as the greater peace of mind I have, knowing that she is in good hands.

Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services

Thank you for the wonderful review, your kind comments I will pass them onto the team. It is a great pleasure to support your Mum to remain in her own home.


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Review from K M (Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mulberry has been providing a very good carer to help my wife and me for a few months.
The carer ably drives us in our car for much-valued weekly outings and helps with our use of our mobility equipment, including frequently pushing one of us in a wheelchair on our visits to gardens, shops, medical
appointments etc. She also assists with several other chores such as shopping, charity shop and post office visits. Our carer is very kind, upbeat, and very quick in doing the many tasks she has to juggle for us! We really appreciate her caring and willing assistance. Mulberry has been very responsive to our needs and very clear and kind in their dealings with us.

Reply from Sophia Hankin, Care Manager at Mulberry Home Care Services

Thank you for your lovely review. I will pass on your kind words to the team.


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Review from E F (Daughter of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mulberry have been looking after my mum since July 2019, when she was diagnosed with Alzheimer’s. Their care and attention to supporting Mum in the way she prefers is so helpful to my sister and I. The management team are one of a kind and they always go above and beyond. Communication is clear and
regular. The care staff are amazing. Mum isn’t always the easiest to care for and they sometimes have to deal with her challenging moods but always ensure she is safe and happy. As she cannot work the phone anymore, they will help her to video call us when she wants to talk. I cannot thank them enough!

Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services

Thank you for your lovely review. It is a privilege to support Mum to stay in her own home and live independently in her own home. I will share your review with the team.


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Review from Rebecca B (Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say Mulberry Care are absolutely amazing from the top down. I’ve never received care of this quality in the whole time I’ve received care. The management team are helpful and only a phone call away. The staff are vetted to the highest levels and maintain a level of excellent care and compassion
across the board. The staff have a range of skills that help with my needs and help me run my household and life. I feel that I’m cared for and I’m constantly regularly. I’m made to feel like part of the that works towards my goal and not a passive participant.

Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services

It is a joy to support you. I will pass your comments onto your team.


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Review from Rachel A (Daughter of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Mulberry Home Care Services. Every single carer has been so kind, professional and respectful towards my elderly, disabled father and I feel completely at ease leaving him with them.
The management team are fantastic. They are always available and nothing is too much trouble.
Good
care is hard to find and I am very grateful to Mulberry for the wonderful service they provide.

Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services

Thank you for your lovely review, It is a pleasure to support Dad, I will pass your lovely comments onto the team.


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Review from Sian P (Daughter of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mulberry Homecare provided high-quality care for my mum for nearly three years while she was living independently at home. She recently moved into a nursing home following a month in hospital. Some of the carers still pop in to see her in their free time which she enjoys very much. The managers of
Mulberry Homecare have always done their best to accommodate Mum's changing needs (often at short notice). They have responded rapidly whenever Mum has had any worries or concerns. And they have drawn our attention to health issues which we might otherwise have missed. Mum has great respect and affection for them, and we are extremely grateful for the attentive, dedicated and caring service that they have provided.

Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services

Thank you for your kind words. It was a total pleasure to care for Mum and we are all very found of her. It was our pleasure to support her to remain in her own home.


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Review from Sue W (Daughter of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely kind and caring, they all went above and beyond for my dad. Can’t praise them enough, would recommend them highly. They stayed longer than arranged when needed, my dad really liked them all and looked forward to seeing them.

Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services

Thank you for your lovely review, it was a privilege to care for Dad. He was really liked by the team and they looked forward to visiting him.


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Review from Kelly C (Granddaughter of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Mulberry Care Services for all your care and support in my grandma's last few months. Not only did you ensure my grandma was well cared for, but you also supported me through a very difficult time. As my Grandma's needs changed you adapted her care package at very short notice and went above
and beyond. I can't thank you enough and am so very glad we chose Mulberry Care Services.

Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services

Hello, thank you for your kind words. It was a real pleasure to look after your Grandma!


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Review from Gillian F (Daughter of Client) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 95 years young mum had a fall in April and over the next 4 months has needed help with washing, dressing, cooking, and other chores on a daily basis. Mulberry Home Care Services certainly came to her rescue. Every carer has been so helpful and friendly yet professional throughout. Whether on the
morning or evening shift, they were always punctual, kind and good humoured. There is no doubt that the quality of the care that Mum has received has contributed to her remarkable recovery. Mum is now back to full independent living but if something similar were to happen again, the first people we'll call for help are Mulberry.

Reply from Sophia Hankin, Care Coordinator at Mulberry Home Care Services

Thank you very much for your lovely review. Mum was such a pleasure to help and if you ever need anything you know we are here!


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Review from Helen T (Daughter-in-law of Client) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, friendly, good communication and trustworthy. My mum-in-law got on well with the carers and looked forward to their visits.

Reply from Sophia Hankin, Care Coordinator at Mulberry Home Care Services

Thank you for your lovely review. It was such a pleasure to care for your mother-in-law!


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Review from Richard E (Husband of Client) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mulberry Home Care Services have been caring for my wife for almost two years and during this time I have come to have complete trust in the care they provide. My wife’s needs have changed significantly during this time and Mulberry has been able to adapt its services without any fuss to meet these
changing needs. During periods of change the support for both of us has sometimes been exceptional. The carers take a personal interest in their work and my wife looks forward to their visits, regarding them as friends. The office provides a single point of contact for all queries and is easy to deal with.

Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services

Thank you for you lovely review.
It is such a pleasure to care for you wife and I know the carers enjoy supporting you wife.


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Review from Claire W (Daughter of Client) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very approachable and responsive to requests any time I needed to speak to Mulberry Home Care Services. Very professional set-up at the start with good controls in place. Very helpful and flexible when something out of routine occurred.

Reply from Sophia Hankin, Care Coordinator at Mulberry Home Care Services

Thank you for your lovely words. It was a pleasure helping support your mum!


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Review from Shirley D (Wife of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mulberry Home Care have provided exceptional care to my husband for the past six months until his recent death. They provided our main carer regularly, with two further carers when necessary. They all gave outstanding service, arrived punctually and were cheerful at all times. The office ran smoothly,
was always manned and dealt with any queries immediately. I would not hesitate to recommend Mulberry and can only wish that I had found them sooner. Many thanks to you all.

Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services

Thank you for your kind words. It was a pleasure to care for your husband. Thank you.


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Review from Katie E (Daughter of Client) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were lovely and really understood my mum's situation. They were very kind and compassionate. All the communication with Mulberry was easy and prompt. Would definitely recommend them!

Reply from Sophia Hankin, Care Coordinator at Mulberry Home Care Services

Thank you for your kind words. It was a pleasure taking care of Mum!


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Review from Lesley L (Wife of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far I have found Mulberry Home Care Services very good. The carer is kind, efficient and clean, has lots of patience and is thoughtful.

Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services

Thank you for your lovely review. It is our pleasure to support you and your husband.


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Review from Danielle N (Great-Niece of Client) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mulberry Home Care have been extremely supportive in providing palliative care at home for my aunt.
All managers and carers have done so much to ensure my aunt's comfort and wellbeing and really supported me at a very distressing time. My aunt needed more carers and quickly this was expertly provided
and the care my aunt has received is to a very high standard, will always be grateful.

Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services

Thank you for you lovely comments, it really is a pleasure to care for you aunt and support you.


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Review from H P (Daughter of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Mulberry team have been caring for my dad for 2 months. It’s allowed him to continue to enjoy living at home whilst providing reassurance to his friends and family that he is well looked after.

Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services

Dad is such a charming man and it is a pleasure to support him in his own home.


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Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Mulberry Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Mulberry Home Care Services is calculated as follows: ( (87 Excellents x 5) + (9 Goods x 4) ) ÷ 96 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mulberry Home Care Services is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Sophia

Sophia Hankin

Job Title: Care Manager

Joined: 2017

Sophia has been working for Mulberry Home Care Services for over 6 years. Sophia started her career in care as a valued member of our Home Care team and worked her way up the career ladder to the Care manager role. Sophia has undertaken her QCF in Health and Social Care level 3 and is working towards her level 5. Sophia has the Train the Trainer award in Medication and Moving and Handling.


Sophia has a great passion for people and so much compassion and empathy for the Service Users we look after.


Mercedes

Mercedes McKay

Job Title: Director

Joined: 2017

Mercedes has over 33 years of experience in Care, 24 of which are based in the Domiciliary care sector. Mercedes started her career as a Carer working in a nursing Home for the elderly.


Mercedes has worked with a wide range of Service User groups from adults with learning disabilities, physical disabilities, mental health difficulties, the elderly, Dementia, end-of-life care and many other health conditions that may impact a person’s ability to manage their own Home and personal care needs. Mercedes's goals have always been to deliver a high standard of care to the Service Users and their families.

Mercedes has designed and implemented staff training to ensure staff are trained for the role they are undertaking.


Mercedes has worked with two new start-up companies and introduced policies and procedures, and training and laid down the foundations for them to continue growing and be a successful business. Both companies have grown under her leadership.


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The Team

Job Title: Home Carers

Joined: 2017

Our Home Carers are all kind, caring, compassionate and reliable. They are the face of the company and we are truly proud of them.


All Home Carers are DBS checked and have undergone Mulberry Home Cares' extensive induction training when they first joined the company.


All carers have business class A car insurance and are able to support our Service Users to attend social events, hospital appointments, go shopping and be part of the local community.


Frequently Asked Questions about Mulberry Home Care Services

What Type of Services does Mulberry Home Care Services offer?

Mulberry Home Care Services offers Home Care.

How many Carers does Mulberry Home Care Services employ?

Mulberry Home Care Services employs 7 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mulberry Home Care Services to verify any information. View our terms and conditions. Mulberry Home Care Services has a Platinum Service – more info.