Mulberry Home Care Services

Unit 4 The Courtyard, 51 St Marys Road, Weybridge KT13 9PX
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9.9 48 Reviews
  • Mulberry Home Care Services, Weybridge
Mulberry Home Care Services delivers home care and personal care which is tailored to each person's unique requirements.

Established by a registered manager with over 33 years of experience in care and managing for domiciliary care companies including Home Instead Senior Care and Heritage Health Care, you can be sure that you're receiving the highest quality of care at all time.

Thanks to over 30 years of experience, Mulberry Home Care Services is able to offer a reliable and professional service to anyone who requires care but would feel more comfortable staying in their own home. They recognise the importance of building relationships with the people they care for. Therefore, they aim to provide a small team of home carers that have the skills and knowledge to meet these needs.

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Care Provided by Mulberry Home Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Mercedes McKay
  • Person in charge
  • Mercedes McKay (Manager)

Funding & Fees Guide for Mulberry Home Care Services

  • Prices

  • Mulberry Home Care Services are competitive with our fees. Contact us for a free, no obligation needs assessment where costings will be discussed based on care requirements.


    Costing are bespoke to the package you might need.
    Please call the office for information.

Mulberry Home Care Services Reviews (48)

Total of 48, showing 21-40
9.9

Mulberry Home Care Services has a Review Score of 9.9 (9.906) out of 10, based on 16 reviews in the last 2 years. Over all time Mulberry Home Care Services has 48 reviews.

Overall Experience

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Review from Linda A (Niece of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one I have felt reassured with the care and commitment given to my auntie. Mulberry carers are reliable, caring and work hard to ensure things are as good as they can be. Any changes to care needs are dealt with efficiently and not only does my auntie feel understood and supported I do too.
They have all been amazing through a very difficult time. I would most definitely recommend the Mulberry Home Care Services. Thank you all so much.

Reply from Sophia Hankin, Care Coordinator at Mulberry Home Care Services

Thank you very much for your kind comments! It is a pleasure to help and support your auntie!


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Review from Nicola W (Sister of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been using Mulberry Home Care Services for over 18 months now. During the beginning of the pandemic, our previous provision broke down. Seamlessly Mulberry picked up the pieces. I have been able to step back from being the overall carer to become more of a sister in the relationship
I have. Mulberry have been taking the weight off my shoulders of having the be on duty all day and every day. I trust the staff to carry out their visits on time and with care. I was kept informed throughout all the changes caused by the changing laws covering care and staff during the pandemic. Throughout the standards did not fall. I don't have to check upon them. I know that all is well because my sister is very happy with and feels genuinely cared for and listened to by the team. Particularly, with enabling my sister to visit our terminally ill mother.

Reply from Sophia Hankin, Care Coordinator at Mulberry Home Care Services

Thank you for your lovely comments! It is a pleasure to help and support your sister!


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Review from Chrissy B (Daughter-in-law of Client) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing team of carers that I cannot recommend highly enough. It's like having an extending family that is caring, helpful and totally understanding. They provide a top-class service for my in-laws, who refused to have any help before these lovely people came into their lives.

Reply from Sophia Hankin, Care Coordinator at Mulberry Home Care Services

Thank you for your kind comments, it's a privilege to care for them!


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Review from Karen P (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very friendly, helpful and most of all, caring. Mum often says how lovely the carers are and we as a family feel very secure in the knowledge that they are looking after Mum so well.
I wouldn't hesitate to recommend Mulberry carers.

Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services

Many thanks for your kind comments, it's a privilege to care for Mum.


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Review from Jenny M (Daughter of Client) published on 21 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service my mum receives has been so proactive and responsive. I had the smallest concern which I raised last year and it was dealt with quickly and sensitively. Throughout Covid they have managed to continue to support whilst dealing with the ongoing difficulties the pandemic has brought. Even supporting
my mum with LFTs when we couldn't get any.
When they had some concerns for my mum I was contacted personally and offered advice and support.
When my mum had a change in need recently they were able to act quickly and I have found them to give me that reassurance that Mum is safe.

Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services

It has been our pleasure to help and support Mum. Thank you for the lovely review.


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Review from Andrew C (Son of Client) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Mulberry Home Care for the last 2 years of excellent care you have provided for my mother. The level of care has been exceptional at all times, including as my mothers’ dementia and Alzheimer's worsened. Right from the start, all carers managed to find ways of making my mother comfortable
and happy. If a carer was concerned about anything or saw a change in my mother they contacted me immediately. Everyone has been friendly and professional and my mother has looked forward to the twice-daily visits. Thank you also for the expert guidance and support during recent challenging times with COVID 19, my mother having 2 falls at night and a significant increase in her dementia. You’ve been flexible and responsive with new care requests as my mother’s condition deteriorated and carers have been truly remarkable in their attention and levels of support. I really appreciate this. Thank you. I cannot recommend you highly enough! Everyone has been a pleasure to work with.

Reply from Mercedes McKay, Registered Care Manager at Mulberry Home Care Services

It was a real pleasure to work with your mum, she is such a sweet lady, who I hear plays a mean game of scrabble. I wish you all well.


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Review from M J (Client) assisted by family/friend published on 28 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mulberry Home Care Services come to help my live-in carer 3 times a day. The ladies were very caring and were brilliant. I would definitely recommend them.

Reply from Sadie McKay, Registered Care Manager at Mulberry Home Care Services

It was such a pleasure to care for you and work with such wonderful live-in carers.


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Review from Barbara A (Wife of Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the service, always on time. Pleasant people, friendly! No complaints!

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Review from Constance (Friend of Client) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A thoroughly professional and caring service provider. My elderly relatives have received a range of care during their time with Mulberry, and have been very happy with the service that has been provided for them, including tasty home-cooked food, and total sensitivity to the differing needs of a couple
in their 90s. A care plan has been delivered, with attention to personal needs, and scrupulous attention to detail. Medicines have been administered daily, as prescribed.
My relatives are now experimenting with a live-in carer, but retaining contact with Mulberry for a respite visit when the live-in carer has a break. I can recommend them without reservation.

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Review from B A (Client) published on 17 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy.

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Review from B M (Client) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first time I returned from hospital Mulberry were there to make things easier for me. The best carers (most of them) look for things that need doing rather than asking for instructions. When you're not at your best this is a huge help. Carers accompanied me (and drove me if necessary) to hospital
and chiropody appointments etc. They efficiently do a weekly shop. They are very flexible and happy to help with unusual requests (such as getting a bucket of soil and compost from the garden so I could pot up a baby spider plant). The carers are relaxed and friendly - I heartily recommend this service.

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Review from D K (Client) assisted by family/friend published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very good, very reliable and will do anything you ask them to do.
I always get a phone call if the carer is going to be late.
I would highly recommend this company.

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Review from D H (Client) assisted by family/friend published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are excellent, helpful and polite.
They see to my every need. They are my only contact with the outside world.

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Review from D G (Client) assisted by family/friend published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good company. All are polite and respectful, would recommend.

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Review from Debbie L (Client) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mulberry home care services have changed our lives for the better. It has meant that my husband can go out knowing that I'm in safe, trustworthy hands. I am respected and treated with dignity at all times. The carers that I have coming to see me aren't like carers really, it's like having a friend come
to see you. They know me better than I know myself sometimes. They are so kind and patient with me. They don't just look after me but they are always looking out for my husband and my children too. What more could I ask for? I can't recommend them highly enough. Five stars from me.

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Review from I P (Client) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mulberry Home Care is friendly and will accommodate requests. I have one carer who is very polite and professional. They are on time or they ring me if there is a problem. So far I have been with them since February 2019 and they are good and diligent.

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Review from W M (Client) assisted by family/friend published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mulberry have been very helpful in supporting me and also my wife. Carers are friendly and flexible and if there is a rare hiccup in arrival or care, they let me know and swiftly sort it out. I know I am in safe hands and I am very happy to have their help.

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Review from Sarah A (Client) published on 12 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother only received care from Mulberry Home Care for quite a short period of time, (a couple of months) but I cannot fault the carers or the service they provided. Mum looked forward to their visits and they did everything they could to assist and also to provide the type of service my brother and
I requested for her. Unfortunately, we had to find a full-time care home for Mum earlier than we had anticipated, due to a sudden deterioration in her mobility. I would recommend your company without hesitation.

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Review from B. U. (Wife of Client) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Polite, respectful and efficient. Help with all morning toileting, washing, shaving and dressing which is entirely satisfactory.

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Review from Isobel C (Client) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied overall.

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Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Mulberry Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Mulberry Home Care Services is calculated as follows: ( (87 Excellents x 5) + (9 Goods x 4) ) ÷ 96 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mulberry Home Care Services is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Mulberry Home Care Services

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Meet the Team (3)

Sophia

Sophia Hankin

Job Title: Care Manager

Joined: 2017

Sophia has been working for Mulberry Home Care Services for over 6 years. Sophia started her career in care as a valued member of our Home Care team and worked her way up the career ladder to the Care manager role. Sophia has undertaken her QCF in Health and Social Care level 3 and is working towards her level 5. Sophia has the Train the Trainer award in Medication and Moving and Handling.


Sophia has a great passion for people and so much compassion and empathy for the Service Users we look after.


Mercedes

Mercedes McKay

Job Title: Director

Joined: 2017

Mercedes has over 33 years of experience in Care, 24 of which are based in the Domiciliary care sector. Mercedes started her career as a Carer working in a nursing Home for the elderly.


Mercedes has worked with a wide range of Service User groups from adults with learning disabilities, physical disabilities, mental health difficulties, the elderly, Dementia, end-of-life care and many other health conditions that may impact a person’s ability to manage their own Home and personal care needs. Mercedes's goals have always been to deliver a high standard of care to the Service Users and their families.

Mercedes has designed and implemented staff training to ensure staff are trained for the role they are undertaking.


Mercedes has worked with two new start-up companies and introduced policies and procedures, and training and laid down the foundations for them to continue growing and be a successful business. Both companies have grown under her leadership.


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The Team

Job Title: Home Carers

Joined: 2017

Our Home Carers are all kind, caring, compassionate and reliable. They are the face of the company and we are truly proud of them.


All Home Carers are DBS checked and have undergone Mulberry Home Cares' extensive induction training when they first joined the company.


All carers have business class A car insurance and are able to support our Service Users to attend social events, hospital appointments, go shopping and be part of the local community.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mulberry Home Care Services to verify any information. View our terms and conditions. Mulberry Home Care Services has a Platinum Service – more info.