Mulberry Home Care Services

Unit 4 The Courtyard, 51 St Marys Road, Weybridge KT13 9PX
Submit a Review
9.9 48 Reviews
  • Mulberry Home Care Services, Weybridge
Mulberry Home Care Services delivers home care and personal care which is tailored to each person's unique requirements.

Established by a registered manager with over 33 years of experience in care and managing for domiciliary care companies including Home Instead Senior Care and Heritage Health Care, you can be sure that you're receiving the highest quality of care at all time.

Thanks to over 30 years of experience, Mulberry Home Care Services is able to offer a reliable and professional service to anyone who requires care but would feel more comfortable staying in their own home. They recognise the importance of building relationships with the people they care for. Therefore, they aim to provide a small team of home carers that have the skills and knowledge to meet these needs.

Show Mulberry Home Care Services on the Map

Care Provided by Mulberry Home Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Mercedes McKay
  • Person in charge
  • Mercedes McKay (Manager)

Funding & Fees Guide for Mulberry Home Care Services

  • Prices

  • Mulberry Home Care Services are competitive with our fees. Contact us for a free, no obligation needs assessment where costings will be discussed based on care requirements.


    Costing are bespoke to the package you might need.
    Please call the office for information.

Mulberry Home Care Services Reviews (48)

Total of 48, showing 41-48
9.9

Mulberry Home Care Services has a Review Score of 9.9 (9.906) out of 10, based on 16 reviews in the last 2 years. Over all time Mulberry Home Care Services has 48 reviews.

Overall Experience

  • 42
  • 6
  • 0
  • 0
  • 0

Date Published

48
1
10
16
32

Review from Jennifer B (Client) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and thorough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pamela E (Daughter of Client) published on 14 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found this agency to be caring and well run. The carers have arrived on time and if unable to come a substitute has been found.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan S (Client) published on 2 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given by the team could not be faulted. They treated my parents with kindness, dignity, care and personal attention. They were flexible depending on what was needed. My parents, my sister and I have only high praise for Mulberry Home Care. Thank you so much for giving us peace of mind.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dick Q (Son of Client) published on 24 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mulberry were contracted to provide care for my mother at very short notice. The client was experiencing sharp deterioration in her health and physical capacity, and the amount of care required increased rapidly over a few weeks.
Mulberry handled the changes in requirements swiftly and efficiently
while continuing to maintain a really good rapport with the client and with me as principal contact. I had no hesitation to ask for them to be kept on when the care package transferred from a private arrangement to one paid by the local NHS under a continuing care service.
They have liaised well with a live-in carer who was also contracted at very short notice.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jill T (Daughter of Client) published on 5 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my elderly mother had a fall and 4 weeks away from her home recuperating, I enlisted the services of Mulberry Home Care Services upon her return to her home. I found them to be professional, caring, punctual and willing to help with any care or task requested. My mother is delighted that such
pleasant ladies come to call and help to look after her needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul H (Son of Client) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care is fantastic. Its not just the mechanics of looking after Mum, its the kindness and thoughtfulness shown to her when looking after her. I can't recommend the service highly enough

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue A (Daughter of Client) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were lucky enough to come across this agency on recommendation and it has far exceeded our expectation. The carers are dealing with my elderly mother with advanced Alzheimer's Disease, they are caring, thoughtful and constantly trying to find ways to make her life happier, changing their strategy
as her condition changes.
I genuinely can't imagine how we would have coped without them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Adina U (Friend of Client) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has dementia and Mulberry Home Care Services has been supporting her with her daily activities so she could stay in her home as long as possible.
I would like to say that they are professional, reliable and they really care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Mulberry Home Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.906 for Mulberry Home Care Services is calculated as follows: ( (87 Excellents x 5) + (9 Goods x 4) ) ÷ 96 Ratings = 4.906

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mulberry Home Care Services is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Sophia

Sophia Hankin

Job Title: Care Manager

Joined: 2017

Sophia has been working for Mulberry Home Care Services for over 6 years. Sophia started her career in care as a valued member of our Home Care team and worked her way up the career ladder to the Care manager role. Sophia has undertaken her QCF in Health and Social Care level 3 and is working towards her level 5. Sophia has the Train the Trainer award in Medication and Moving and Handling.


Sophia has a great passion for people and so much compassion and empathy for the Service Users we look after.


Mercedes

Mercedes McKay

Job Title: Director

Joined: 2017

Mercedes has over 33 years of experience in Care, 24 of which are based in the Domiciliary care sector. Mercedes started her career as a Carer working in a nursing Home for the elderly.


Mercedes has worked with a wide range of Service User groups from adults with learning disabilities, physical disabilities, mental health difficulties, the elderly, Dementia, end-of-life care and many other health conditions that may impact a person’s ability to manage their own Home and personal care needs. Mercedes's goals have always been to deliver a high standard of care to the Service Users and their families.

Mercedes has designed and implemented staff training to ensure staff are trained for the role they are undertaking.


Mercedes has worked with two new start-up companies and introduced policies and procedures, and training and laid down the foundations for them to continue growing and be a successful business. Both companies have grown under her leadership.


No image found

The Team

Job Title: Home Carers

Joined: 2017

Our Home Carers are all kind, caring, compassionate and reliable. They are the face of the company and we are truly proud of them.


All Home Carers are DBS checked and have undergone Mulberry Home Cares' extensive induction training when they first joined the company.


All carers have business class A car insurance and are able to support our Service Users to attend social events, hospital appointments, go shopping and be part of the local community.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mulberry Home Care Services to verify any information. View our terms and conditions. Mulberry Home Care Services has a Platinum Service – more info.