Infinity Home Care Ltd

118 Bewdley Road, Kidderminster DY11 6RX
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Top 20 award
10 16 Reviews
  • Infinity Home Care Ltd, Kidderminster
‘Compassionate care in the comfort of your own home’

Infinity Home Care Ltd. prides themselves on delivering excellent quality care. They have a professional approach as well as being friendly, trustworthy and reliable with a passion for caring. Their promise to you is to provide support in all aspects of personal care with compassion, dignity and professionalism. Their services are tailored around your individual needs, promoting independence at every opportunity.

Infinity Home Care is owned and run by a manager with over 27 years’ experience in the care sector. They have worked in many roles from care home settings to the NHS, but the passion has always been in home care. Infinity Home Care has been built on word of mouth and has a strong local reputation for delivering services tailored to the clients’ individual needs with full continuity. The Registered Manager also personally recruits the team to ensure the same passion and level of care is delivered by all.

The management team collectively has over 89 years of experience within the care sector and strives to continue to pass on the knowledge and experience, in providing exceptional care to both their clients and care staff.

Infinity Home Care Ltd. is a small local team delivering care in Kidderminster, Bewdley and Stourport-on-Severn areas. By keeping it small they are able to give everyone a personal approach with set times and regular carers. They offer support from as little as 30 minutes a day.

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Care Provided by Infinity Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Infinity Home Care Ltd
  • Person in charge
  • Dawn Wilkes (Company Director)

Infinity Home Care Ltd Reviews (16)

10

Infinity Home Care Ltd has a Review Score of 10 (10.000) out of 10, based on 10 reviews in the last 2 years. Over all time Infinity Home Care Ltd has 16 reviews.

Overall Experience

  • 16
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Date Published

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6

Review from R Q (Wife of Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been looked after by Infinity Home Care for more than three years. From the very first meeting with the management team, we both felt that he would be in good hands. He has two regular carers who provide him with continuity and the highest standard of care. Personal dignity is always
maintained. The carers have become like members of the family. They are punctual and we are kept advised of any changes. Our carers are able to tune in to my husband's needs - which can be variable. On bad days they are able to adapt what they do accordingly. Even on bad days, my husband benefits from the staff's gentle support and is encouraged by their kindness. The management team is extremely approachable and kind, offering flexibility and extra help when hospital admissions have come our way, and discharges from the hospital happen without much warning. We have found all the staff to be very professional, kind, caring and dedicated. We have no hesitation in recommending Infinity.

Reply from Dawn Wilkes, Care Manager at Infinity Home Care Ltd

Thank you very much for leaving such a kind review. I know the care staff who principally support your husband very much enjoy their visits to him. To hear that their kindness is appreciated is very gratifying to us and we will be sure to pass this on to them. We are delighted that the company as a whole can help bring some peace of mind to you as a family.


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Review from Adrian C (Son of Client) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Infinity Home Care came to us via personal recommendations, to provide assistance with my late mother's bed bath three times a week. The manager and her excellent team worked tirelessly to reinstall my mother's confidence and dignity in her vulnerable condition (having had a bad experience with another
care company previously), providing the highest level of professionalism and genuine care at every visit, from the day they began, through to the culmination with End of Life care.


From the personal perspective of my wife and myself (I was my mother's full time carer, we had moved in to provide round the clock care) we found Infinity invaluable. Not only did they handle the intricacies of bed bathing, which were beyond us, but they also came with a fresh joy to each visit which helped to alleviate the stress of being a full time carer. I therefore unreservedly recommend Infinity to anyone who requires the very best in professional Home Care!


Reply from Dawn Wilkes, Care Manager at Infinity Home Care Ltd

Thank you for the kind review, the staff work so hard and its nice for them to get the recognition they deserve. It was a pleasure to help such a lovely lady and work with you all.


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Review from L S (Daughter-in-law of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law had received care from Infinity for around 3 years. They treated him as one of their own and as a person, not an old man. He always had the same carers, who got to know him so well, that they could tell when he needed medical treatment, sometimes before he even realised. This was possible
because of the continuity of carers he had, they arrived at the same time every day, and even in the snow, they walked to his home. This was such a help for us, as we couldn't always be on hand at the drop of a hat. We had such confidence in their abilities and couldn't thank them enough for everything they did for my father-in-law and us as a family. We will always remember their kindness, professionalism and support. I feel I should also mention how approachable the office staff were, and how helpful they were every time I phoned or needed support.

Reply from Dawn Wilkes, Care Manager at Infinity Home Care Ltd

Thank you very much for kind review. It was our privilege to support your father in law and the family. All the staff will appreciate your kind feedback.


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Review from J S (Friend of Client) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Infinity Home Care looks after someone very dear to me and I cannot fault their care. They have a lovely attitude towards everyone and they go over and above what they need to. I would highly recommend this care company.

Reply from Dawn Wilkes, Care Manager at Infinity Home Care Ltd

Thank you so much for the kind review. The staff work so hard and its lovely when they get good feedback. Thanks.


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Review from Alison O (Daughter of Client) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is new to the care system, but all the staff at Infinity Home Care have made it very easy for us to adapt to. The care they provide is absolutely excellent.
Mum always knows who is coming, as she has the same 2 carers every week and at the time they say they're going to arrive.
I can not
thank them enough. They have enabled me to go back to being Mum's daughter and not her carer. The impact Infinity has had on our family dynamic has changed our lives.
Outstanding service, would highly recommend it.

Reply from Dawn Wilkes, Care Manager at Infinity Home Care Ltd

Thank you for taking the time to review us. It is always nice when get such nice feedback


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Review from Ann H (Friend of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first had dealings with Infinity Home Care Ltd April 2022 when they came to see an elderly neighbour of mine who needed some help with various things like medication meals and other daily tasks that she was finding difficult to cope with. They came in three times a day and they were brilliant always
punctual and reliable very kind and thoughtful making sure that she was safe and were always there to make her feel wanted by having a chat with her before they left. It made such a difference in her life. Sadly she became very frail and needed 24-hour care in a Nursing home. I must say that I have no hesitation in recommending Infinity to anyone who needs care themselves or any of their loved ones.



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Reply from Dawn Wilkes, Manager at Infinity Home Care Ltd

Thank you for this lovely review, I will relay your kind words to the team at Infinity as it's always nice to get recognition for all their hard work.


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Review from Mandy C (Friend of Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team looked after my close friend for only a short while as he was terminally ill. They soon made a bond with me and my friend. Firstly, their general care was excellent and reliable. Once matters worsened, they were extremely knowledgeable about his care and what was needed next.
They all communicated with the medical staff and me very well, often one step ahead of what happens next. They showed great compassion towards my friend but were professional at all times. His personal care needs were all seen to with dignity and respect. He could not have asked for more. They, as a team, went above and very much beyond what was expected of them, and for that, I am forever grateful. I highly recommend Infinity Care to anyone who is looking for that extra help - no matter how big or small their care needs are. Great carers and professional service. Thank you.

Reply from Dawn Wilkes, Manager at Infinity Home Care Ltd

Thank you for the lovely review; the team work so hard, and it's nice for them to get recognition. It was a privilege to have been able to support your friend, even for a short while. Kind regards, Infinity Home Care Team.


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Review from Jean R (Niece of Client) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Team Infinity Home Care are excellent! Their support for my auntie is the most professional, caring and supportive. The team always goes above and beyond and adapts their support to address my auntie's many and changing needs, always with respect, dignity and a sense of fun that lifts those tough days
and times.
Infinity is a competent and personable team at every level. Communication between us all is excellent which for me is particularly key as I don’t live nearby and means that my auntie has seamless support. I can’t speak highly enough of them.

Reply from Dawn Wilkes, Company Director at Infinity Home Care Ltd

Thank you so much for your kind words. We are always here to support you and your family member. Thank you for the review.


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Review from Kelly W (Daughter of Client) published on 25 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Infinity Home Care has cared for my mum for a few years now, they are second-to-none, lovely carers, five stars aren't enough!
The excellent care from all the team has enabled Mum to stay at home, even with her deteriorating needs. Knowing Mum has the same regular carers, who have become more like
family, makes it so much nicer for her and the rest of the family. I can't praise Infinity Home Care any higher, other than to say that they are very efficient, reliable, friendly, caring and professional, the list goes on! I would highly recommend to anyone.

Reply from Dawn Wilkes, Manager at Infinity Home Care Ltd

Thank you for a lovely review. It is so nice for the care team to get recognition for the care they give our clients.


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Review from Roger P (Nephew of Client) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Infinity Home Care carers are superb at dealing with the myriad of needs presented by our aunt. They plan the care, routinely review it with the family and adjust to meet the changing needs. They keep in touch by email, phone, text as well as in person to ensure the family is aware and involved in the
care of our aunt. We are grateful for their professionalism and empathy in dealing with her. Thank you.

Reply from Dawn Wilkes, Manager at Infinity Home Care Ltd

Thank you so much for your kind words. We are always here to support you and your family member. Thank you for the review. Kind regards, Infinity Home Care team.


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Review from Karen A (Daughter of Client) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never been involved in the care system before this but Infinity Home Care Ltd have made this experience a great one. The care staff and the management team are all truly amazing and are all a credit to the job they do.
The care staff have enabled my mum to regain her independence whilst also
putting her at ease with the things she can't manage. They never rush and always go the extra mile. Nothing is too much for any of them to do.
The management are always helpful and there to help or even just listen to me when I need them to.
All at Infinity Home Care are honest, kind and truly amazing people. They become more like family every day.
Both Mum and I would 100% recommend them.

Reply from Dawn Wilkes, Manager at Infinity Home Care Ltd

Thank you for the kind words, we all work really hard to provide the best possible care for all our clients.


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Review from Karen R (Daughter of Client) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Infinity Home Care looked after my mum from May 2020 to September 2022. In the time that they helped me and my mum, it was truly a godsend because Mum had many health issues that needed constant attention. They were consistent, kind, reliable and always showed compassion to us both and the rest of our
family. They were always on time and in contact if needed. My mum really loved to see all of the carers and they did make a huge difference to her every day. They made her laugh and feel comfortable when she needed it the most. I don't think I could have gotten through the past few years without their experience and much-needed chats. They were consummate professionals throughout and I have nothing but respect and love towards all the carers who looked after Mum. The final weeks were incredibly tough for us all but they never faulted and treated Mum with love and dignity to the end and made the last part of our journey together far easier than it would have been.

Reply from Dawn Wilkes, Manager at Infinity Home Care Ltd

Thank you for a lovely review, it was a pleasure to have cared for your mum and you all made us feel welcome.
Your mum was a special lady and it was a privilege to have made a difference, we have a lovely team of care staff and it's nice for them to get recognition for all the hard work they do.
We wish you and your family all the best.


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Review from Emma S (Daughter of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom ended up having to have care due to her old age, and we were told that this company called Infinity Home Care would be looking after my mom, that was 5 years ago (I think it was 5 years it could be longer) until she passed away in December 2022.
All I can say about this company and the staff
is that the level of care, compassion, respect, love and support that both my mom and myself received was more than outstanding, they were always cheerful and on time when the visited my mom, spoke to her like an adult, cheered her up and gave her the dignity that she required, when she needed it. They always went above and beyond in their care, and as I live so far away from my mom knowing she was well looked after and cared for meant the world.
The staff treated my mom like one of their own family and nothing was too much trouble and you just can't ask for more than that.
We were so lucky to find such a loving and caring company with loving and caring staff.

Reply from Dawn Wilkes, Manager at Infinity Home Care Ltd

Thank you for a lovely review.
It was such a pleasure to have cared for your mum, she touched all our hearts and will be greatly missed.
We have a lovely care team who will go above and beyond to make life easier for our clients and ease pressure on families.
We wish you and your family all the best.


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Review from Alan C (Husband of Client) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my wife needed care I reviewed first the current Care Quality Commission review which was very positive and encouraging. From the first telephone call, I was aware I was dealing with a highly professional organisation that responded immediately to my situation.
I came to realise that this was
a small, local company and therefore all the carers were local and we became part of their family. They always turned up at exactly the times they said they would and in little ways would go that extra mile to look after my wife. The love and care which they provided over the last four months of my wife’s life I could not fault and I believe that I was very lucky to have found such a great company.
Not only did they look after their client they also looked after me and gave me the strength to cope with the most stressful time of my life.

Reply from Dawn Wilkes, Manager at Infinity Home Care Ltd

Dear Alan, thank you very much for taking the time to leave us a review, and what a review it is! We will be sure to pass this on to our team. It really means a lot to the carers to receive praise and recognition from the families for the care they provide, not to mention the office staff who work very hard behind the scenes. Your kind words really mean the world to us. We are glad we were able to be part of this chapter in your lives and we wish you and your family all the best for the future. With kindest regards, Dawn and the Infinity team.


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Review from Sarah S (Daughter of Client) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team at Infinity Home Care have been caring for my Mom for around three years now. Everyone is so caring and conscientious and go above and beyond.
My Mom has thrived since being under the care of Infinity Home Care and on top of delivering top-quality care, also offer such a personal
and friendly service which comes so naturally to each and every one of the team.
I can't thank the manager and the team enough for everything they do.

Reply from Dawn Wilkes, Manager at Infinity Home Care Ltd

We appreciate you taking the time to review us. We are delighted that you are finding the support provided by the team to be so good. We always strive to provide the very best care we can. Thank you again for the review.


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Review from Rachel H (Wife of Client) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an absolutely brilliant team of people! From the lovely staff in the office to the caring, consistent and conscientious carers that support my husband. They all truly went above and beyond anything I could've expected. A company that truly do all they can to ensure safety, happiness, independence
and dignity are at the heart of what they do!

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Current Review Score: 10.0 (10.000)

Review Score Change Log

Show how the Infinity Home Care Ltd Review Score has changed over time
Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Infinity Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Infinity Home Care Ltd is calculated as follows: ( (59 Excellents x 5) ) ÷ 59 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Infinity Home Care Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (2)

Dawn

Dawn Wilkes

Job Title: Company Director

Joined: 2016

Dawn is the owner / Company Director of Infinity Home Care Ltd. She set up Infinity to provide the best home care possible based on her own experiences in the health and care sector. She has over 27 years of experience in varying care roles.


Dawn's vision is to provide high-quality person-centred care services for people in their own homes, she is also a specialist in Person-centred Dementia Care.


Dawn will be the first point of contact within the company and she manages the overall operation.


Dawn personally recruits her team. She also guides the staff through the training programme, which is followed by ongoing supervision and spot checks.


Debbie

Debbie Lewis

Job Title: Registered Manager

Joined: 2017

Debbie joined the Infinity team in 2017 as a Senior Care Assistant, before being promoted to a Deputy Manager role in 2019. She has 25 years of knowledge and experience in the care sector and has completed her NVQ level 5 in care and is also a Dementia Specialist.


Debbie works closely beside the Company Director with recruitment and selection. Her main duties are the day-to-day running of the care team and clients.


She gets to know the clients and their families from the initial assessment to ongoing reviews. From the initial assessment, Debbie will shadow staff and works alongside them with new clients until the care package is established and will go above and beyond to help both clients and staff.


Frequently Asked Questions about Infinity Home Care Ltd

What Type of Services does Infinity Home Care Ltd offer?

Infinity Home Care Ltd offers Home Care.

How many Carers does Infinity Home Care Ltd employ?

Infinity Home Care Ltd employs 11 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Infinity Home Care Ltd to verify any information. View our terms and conditions. Infinity Home Care Ltd has an Enhanced Service – more info.