Choice Global

Drama Room, The Old Free School, George Street, Watford WD18 0BX
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8.7 12 Reviews
  • Choice Global, Watford
Choice Global provides personal care at the client's convenience in their own home. The team pride themselves on ensuring clients receive quality and personalised care they deserve. Care packages cover companionship, food preparation, administering medication/food at the right time and keeping to a daily routine.

Their CareGivers are well trained, resourceful, and very compassionate. They have each client's best interests at heart and will go the extra mile to ensure they give outstanding care. They make sure that everyday needs are catered for securely in the client's own home.

Choice Global is in Watford and covers Three Rivers and Watford. They also provide live-in care across the country.

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Care Provided by Choice Global

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Choice Global Ltd
  • Person in charge
  • Olajide Alabi (Registered Manager)

Funding & Fees Guide for Choice Global

  • Prices

  • Our fee's range from approximately £18.00 to £25.00 per hour

Choice Global Reviews (12)

8.7

Choice Global has a Review Score of 8.7 (8.722) out of 10, based on 3 reviews in the last 2 years. Over all time Choice Global has 12 reviews.

Overall Experience

  • 9
  • 3
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Date Published

12
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9

Review from Amanda H (Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care from Choice Global to be excellent. The have a care plan set up for my individual needs. All the Carers have a wonderful attitude., being friendly, ready to change, or do anything, that I ask for, that falls under their duties. They are very caring and attentive. The management
are always ready to listen to any problems I may have, and do their best to sort things out. I would thoroughly recommend this company.

Reply from Paul Onoviran, Compliance Manager at Choice Global

We greatly value and appreciate this review. I will ensure to pass this on to the rest of team. We will continue to put your care first as we have always done.


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Review from Shashi P (Client) published on 18 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I returned home after several months in hospital and was very worried about settling back into my flat. Upon arriving I was met by the manager of Choice Global. He really put me at ease and reassured me that his staff would help settle me back. The carers were there in the evening of my first night
and twice daily. I couldn't believe how courteous they were and of tremendous help with everything I requested to be done. Thanks to their support I feel very settled and daily look forward to their visits.

Reply from Paul Onoviran, Compliance Manager at Choice Global

Thank you very much for this review. We are so happy to hear that you are settled and are happy with our service.


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Review from B E (Client) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I appreciate all the assistance given to me and my husband. It is nice to know we are being looked after.

Reply from Paul Onoviran, Care Manager at Choice Global

We appreciate the kind words. Choice Global is committed to ensuring that our carers are passionate and the quality of care is always guaranteed.


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Review from Alexis W (Mother of Client) published on 18 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choice Global has been caring for my son for about six-plus weeks, and we have found them to be efficient and very caring. They are very friendly and go the extra mile. They are more like family than carers.

Reply from Gemma Johnson, Care Coordinator at Choice Global

Thank you for this. It is so nice to hear how appreciated our staff are. This recognition really does go a long way. It's a pleasure to work with you all.


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Review from Susan H (Daughter of Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the wonderful staff at Choice Global. The manager, care coordinator and the carers went the extra mile, steering me through some very tough times caring for my mum and supporting me right through to her passing and beyond. They were always warm, kind and caring - like extended family
members.

Reply from Gemma Johnson, Care Coordinator at Choice Global

Thank you for your review. We take great pride in the care that we provide and it was a pleasure working with you.


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Review from Michelle F (Daughter of Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care given to my mother, friendly and very caring. Explaining everything that they did before doing it and treating my mum with a lot of respect and dignity. I would recommend this care giver and cannot thank them enough.

Reply from Joyce Ukpanah, Manager at Choice Global

Thank you so much for your review. It really does go a long way, especially in such turbulent times. It was a pleasure to work with you and your mum.


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Review from A G (Wife of Client) published on 15 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service was very good. I was very happy that the agency sent the same carer each time. They were very good at managing my husband. Thoughtful, caring, loving, efficient and confidential. I had every trust and faith in them.

Reply from Gemma Johnson, Care Coordinator at Choice Global

Thank you for this. We are so grateful to get recognition like this. We pride ourselves in how professional, thoughtful and caring our staff are. It was a pleasure to work with you.


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Review from Tina S (Daughter-in-law of Client) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been so impressed with this care agency. The carer that looks after my father-in-law is lovely, she is cheerful, polite, understanding and has helped us be reassured that he is being looked after in his challenging circumstances. We also receive excellent support from the team in
the office. From the moment they met us for an assessment to ongoing advice and support currently. Thank you.

Reply from Gemma Johnson, Care Coordinator at Choice Global

Thank you for this. It is so nice to hear how appreciated our staff are. This recognition really does go a long way, especially at a time like this. It's a pleasure to work with you all.


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Review from Emil Z (Son of Client) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carers from Choice Global looked after my mum after she returned home from hospital after her stroke. I can only describe them as knowledgeable, kind and efficient and extremely experienced. They always left Mum with a smile on her face after each visit. They also handled her medicines and PEG feeding
tube. (Something I was very grateful for). Mum had to be lifted from her bed using a hoist which our carers managed very well.
It's a pity that I can't mention their names but I am very thankful that Mum had such lovely carers before she passed away.
Thank you Choice Global.

Reply from Joyce Ukpanah, Manager at Choice Global

Thank you so much for your review, it was a pleasure working with you and your mum. We are also very grateful for your continued recognition for our carers who work so hard, especially during these turbulent times.


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Review from Laurence G (Husband of Client) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Choice Global for nearly two years and have found them to be very efficient, responsive and extremely flexible to our changing needs. Everyone is a pleasure to deal with, there is good continuity in both service and the carers that visit. The carers are friendly, polite and engaging,
they are liked by all our family, including the cat.

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Review from Idy O (Daughter-in-law of Client) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company is run in a very professional way. We had a wonderful experience from our initial contact to the delivery of care. The carers are well trained, kind and caring. I cannot recommend them enough.

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Review from Doyin S (Daughter of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say care was provided to my 86 year old mother, by Choice Global. she received an excellent service. The carer was very good, warm and caring. She knew how to communicate and engage with my mother. My mother was very happy with the carer who attended to her needs. My family and I would
like to say a big thank you to Choice Global and please keep up the good work.

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Current Review Score: 8.7 (8.722)

Overview of Review Score

The Review Score of 8.7 (8.722) out of 10 for Choice Global is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for Choice Global is calculated as follows: ( (13 Excellents x 5) + (5 Goods x 4) ) ÷ 18 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Choice Global is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Nov 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Olajide

Olajide Alabi

Job Title: Registered Manager

Joined: 2024

My philosophy is the comprehensive approach to care. I gained this through my wealth of knowledge; years of working and dealing with the public in local government and domiciliary care. I am a very principled, passionate and professional person; these I display through my continuous quest for a great standard, high quality and practical approach to care delivery.


I have worked in the public space and care business for the past 30 years. I have a wide-ranging experience in frontline service and domiciliary care. During my many years of public service, I have worked in the frontline services, operational service and top management delivering high quality service to the public.


Paul

Paul

Job Title: Quality and Compliance Manager

Joined: 2023

I am a hands-on individual, with diverse skills in network design and administration. I am also a network engineer, with a drive for data computing.


Frequently Asked Questions about Choice Global

What Type of Services does Choice Global offer?

Choice Global offers Home Care.

How many Carers does Choice Global employ?

Choice Global employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Choice Global to verify any information. View our terms and conditions. Choice Global has an Enhanced Service – more info.