Community Care Worker Ltd Reviews (19)
Community Care Worker Ltd has a Review Score of 5.7 (5.667) out of 10, based on 2 reviews in the last 2 years. Over all time Community Care Worker Ltd has 19 reviews.
Review from Andrew H (Nephew of Client) published on 11 December 2023
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Overall Experience
4.0 out of 5
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Care / Support
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Treated with Dignity
Value for Money
Review from S B (Son of Client) published on 22 June 2023
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1.0 out of 5
They would constantly leave a week's worth of medication by the side of their bed. My parent has dementia and does not know what day it was. The carers rarely
I had a constant battle with managers not returning calls and the staff who did answer the phone just laughed when I told them no one returns my calls. All in all, I honestly don’t know how this company is still allowed to trade.
Reply from Mahbub Rahman, Directer at Community Care Worker Ltd
Our records, if carers encouraged the service user the son would call up and complain that his father was being forced to have a wash but at other times, the son used to complain that his father was not being encouraged enough. At one time, the son falsely accused the carers of mistreating the service user and when we requested for video footage, it was visible that there was no mistreatment by the carer. Another incident happened when the son was physically violent towards a carer. The son kicked the car twice and punched the bonnet and walked off. This resulted in us having to lodge a police complaint, make a safeguarding referral and a CQC notification. Carers did not administer medication because a family member had placed the medication in a pot or a dossett box which our carers could not dispense. Managers communicated constantly with the service user, the family and social worker through phone calls, emails and physical face-to-face meetings over the period where we provided care.
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Review from Melanie M (Daughter of Client) published on 10 May 2022
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4.0 out of 5
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Review from Gladys S (Client) published on 3 May 2022
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3.0 out of 5
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Review from P F (Client) assisted by family/friend published on 2 May 2022
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3.0 out of 5
Reply from Dr Mahbub Rahman, Directer at Community Care Worker Ltd
Sorry, I can't agree with you completely as you have the same carer going five days and times are set, the only exception is if the carer has gone off. Please contact Jennie on jennie@communitycareworker.com if you have any issues. Many thanks for your feedback.
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Review from L G (Daughter of Client) published on 20 April 2022
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3.0 out of 5
Reply from Dr Mahbub Rahman, Directer at Community Care Worker Ltd
Hi L, thank you for your feedback and we will look into it.
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Management
Treated with Dignity
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Review from Mark J (Son-in-law of Client) published on 18 April 2022
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4.0 out of 5
Reply from Mahbub Rahman, Directer at Community Care Worker Ltd
Thank you for your kind words. We will pass them on.
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Review from Joan S (Client) published on 12 May 2021
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5.0 out of 5
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Treated with Dignity
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Review from Carol E (Client) published on 22 April 2021
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4.0 out of 5
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Review from E C (Client) published on 19 April 2021
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5.0 out of 5
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Treated with Dignity
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Review from Angela M (Client) published on 19 April 2021
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5.0 out of 5
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Treated with Dignity
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Review from Eunice S (Client) published on 14 April 2021
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5.0 out of 5
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Review from A F (Client) published on 10 March 2021
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5.0 out of 5
Reply from Dr M Rahman, Director at Community Care Worker Ltd
Thank you for your kind words. We will pass them on.
Staff
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Management
Treated with Dignity
Value for Money
Review from A E (Wife of Client) published on 14 July 2020
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5.0 out of 5
Reply from Mahbub Rahman, Directer at Community Care Worker Ltd
Thank you for such wonderful comments. It is our pleasure to provide help and support to your loved one.
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Review from P D (Daughter of Client) published on 1 April 2020
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5.0 out of 5
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Review from J F (Client) assisted by family/friend published on 20 March 2020
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3.0 out of 5
Some carers do not read their colleague's notes in the patient's file regarding the client's needs.
Incontinent sheets are fitted the wrong way round - plastic sheet facing the client?
Leaving the client unattended
Bed making.
Cleaning commode properly.
Asking the clients if they need them to do anything else.
Using their phone instead of attending to the client!
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Review from Nancy R (Client) published on 4 April 2018
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5.0 out of 5
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Review from Dennis B (Client) published on 3 April 2018
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5.0 out of 5
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Treated with Dignity
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Review from Hayleigh B (Client) published on 3 April 2018
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5.0 out of 5
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Overview of Review Score
The Review Score of 5.7 (5.667) out of 10 for Community Care Worker Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 2.7 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 2.667 for Community Care Worker Ltd is calculated as follows: ( (1 Excellents x 5) + (5 Goods x 4) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 12 Ratings = 2.667
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Community Care Worker Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
