Committed2Care Ltd

Albert House, Unit 15, Pebble Close, Tamworth B77 4RD
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9.8 24 Reviews
  • Committed2Care Ltd, Tamworth
Committed2Care was established by an active Registered Adult Nurse of over 25 years with senior experience in both Acute & District Nursing care.

The company was founded based on a desire to utilise this experience and expertise to offer the absolute highest level of care. This was recognised by C2C being awarded a rating of “outstanding” for the category of ‘caring’, and an overall rating of “Good” by the CQC in the first 3 years of establishment (April 2019).

With a hands on approach, the management take on caring responsibilities alongside members of their handpicked team, ensuring clients always benefit from the expertise of a professional and compassionate team of carers.

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Care Provided by Committed2Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Committed2Care Ltd
  • Person in charge
  • Louise Sweet (Manager)

Funding & Fees Guide for Committed2Care Ltd

  • Prices

  • £26.50 to £31.35 per hour

  • Fees vary on CHC, Social funding, advised on enquiry

Committed2Care Ltd Reviews (24)

Total of 24, showing 1-20
9.8

Committed2Care Ltd has a Review Score of 9.8 (9.761) out of 10, based on 20 reviews in the last 2 years. Over all time Committed2Care Ltd has 24 reviews.

Overall Experience

  • 21
  • 1
  • 0
  • 0
  • 2

Date Published

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Review from Kate C (Wife of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, always friendly and caring staff. The team that care for my husband are amazing and very well trained. His face lights up when they arrive. As someone who works and cares, I have to have a routine, and Committed2Care are amazing at sticking to the time slots allocated so I know where
I am when it comes to planning. I am confident when I am not around, my husband is in very safe hands.

Reply from Louise Sweet, Office Manager at Committed2Care Ltd

Wonderful feedback, this will certainly be passed on to all. He is very well liked by all and a pleasure to care for.


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Review from I S (Nephew of Client) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Was made aware of Committed2Care, having experienced "issues" with the service we were using.
Can only say I regret not using them before, simply excellent, staff communities, caring and very kind & helpful.
Long may this continue.

Reply from Louise Sweet, Office Manager at Committed2Care Ltd

Great feedback and kind words.


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Review from H V (Daughter of Client) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When it became apparent in 2020 that our Mum needed care to enable her to stay in her own home, I looked for suitable care agencies online, chose Committed2Care and couldn't have made a better choice. The care our mum received over the years was truly outstanding and Committed2Care was able to accommodate
her changing needs with tender, loving care. I truly believe that our amazing mum achieved her 100th birthday due to Committed2Care's care. I always knew that mum was in safe hands and nothing phased the carers - they were always cheerful, friendly and interested in mum who looked forward to the calls and built up a rapport with her regular carers who knew what she liked to eat and which clothes she liked to wear. The carers adapted as mum's needs changed and would contact me with any concerns. Mum couldn't have had better care during her last few weeks and we will always be very grateful for the love and compassion shown to mum and her family during that difficult time. Thank you.

Reply from Louise Sweet, Office Manager at Committed2Care Ltd

Wonderful feedback. Mum will always have a place in out hearts.


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Review from S S (Daughter of Client) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Committed2Care cared for both of my parents in their final years. I could not recommend them more highly. They treated them both with respect and compassion.
The staff are reliable, kind and friendly. Office staff do their best to accommodate the patient's changing needs, e.g. altering call times to
fit around external medical appointments etc. Nothing was ever too much trouble. The carers are worth their weight in gold and gave us all peace of mind. A-star from me!

Reply from Louise Sweet, Office Manager at Committed2Care Ltd

Great feedback, wonderful to hear, thank you so much for the feedback, this will be passed on to team Tamworth.


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Review from P T (Mother of Client) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst I was on holiday earlier this month, my daughter became ill during the night and was in a mess. She tried to get out of bed to get the soiled bedding off but slipped and ended up on the floor where she spent the night. Early the next morning she called her usual carer, not knowing if she was
on duty or not. That carer came straight round to help her and whilst she was there another carer arrived and they cleaned and changed the bed and showered her and put her back to bed to rest. I can't thank them enough for what they did, they are truly caring individuals.

Reply from Louise Sweet, Office Manager at Committed2Care Ltd

Great work and kindness given to one of our young service users, above and beyond care provided.


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Review from Gina G (Daughter-in-law of Client) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used C2C for the care of my father-in-law, he was housebound and in quite poor health in the latter years but his carers were absolutely lovely and tended to all his needs at all times. For any issues, I had a message to notify me of them and we'd liaise very well at all times. A great care company
that I'd recommend to anyone who needs a loved one to be cared for.

Reply from Louise Sweet, Office Manager at Committed2Care Ltd

Fab feedback lovely gent and family, it was a pleasure.


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Review from Andrew J (Son of Client) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Commted2care has been a real breath of fresh air for my Mother, the staff is first and foremost Caring, professional, friendly, and talkative, and keeps me informed on my mother's well-being, both physical and mental.
Mom loves them as well. They are patient with my mother as she can be, but not the
most helpful client in the mornings at times.
Overall, I would highly recommend Commited2Care if you are looking for a care agency for loved ones.

Reply from Louise Sweet, Office Manager at Committed2Care Ltd

Great work team well done this is why we work as hard as we do lovely words.


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Review from Fay C (Niece of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding care company! From the management to all the carers. When going through such a difficult and upsetting time, these girls have made it so much better with the care they have given. They come with all smiles to brighten my aunt's day and are a very thoughtful team. The level of
care is amazing. Thank you all so much for what you do.

Reply from Louise Sweet, Office Manager at Committed2Care Ltd

Another fantastic review, well done all carers for your love and care.


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Review from Paul R (Son of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Best care provider in the area, so impressed. All the staff go the extra mile. Very professional and very supportive, angels to my mum through Alzheimer's. Committed2Care Ltd are very professional in the requirements for my mum, liaising with NHS staff.

Reply from Louise Sweet, Office Manager at Committed2Care Ltd

Wow, wonderful feedback. Well done each and every member of C2C staff.


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Review from James S (Husband of Client) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding commitment to my wife; caring, funny, courteous and knowledgeable, they showed tremendous dignity towards the whole family. Without a doubt a credit to the care industry.

Reply from Louise Sweet, Office Manager at Committed2Care Ltd

Fantastic feedback, well done team, great work, lovely to hear.


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Review from I B (Friend of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Committed2Care are always professional and really seem to care about their clients. Enquiries are always handled promptly. The carers worked well with other care professionals and always went the extra mile. Very happy with the service they provided.

Reply from Louise Sweet, Office Manager at Committed2Care Ltd

Wonderful feedback again, well done all. Thanks to each of you at Committed2Care, the best team.


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Review from C S (Daughter of Client) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Initially very satisfied with care. However, was given only a month's notice that I had to look for new carers as Committed2Care were to concentrate on Tamworth and didn't have the staff to cover Burton.
I have since heard that several of the Burton staff have left as they were being asked to travel
some distance for their shifts.
Happy with the staff. Unhappy with the management.

Reply from Louise Sweet, Office Manager at Committed2Care Ltd

Thanks for feedback, but it appears you have given a poor review based on hearsay rather than facts. The information you have is incorrect. C2C are well established within Tamworth, as such, no focus is needed but C2C never compromise standards. After meetings with staff over revised availability and other issues it meant we had to hand packages back in line with CQC guidance or be prepared to provide substandard care at weekends as revised availability would have left calls uncovered, cut short or times changed which is not in anyone’s best interest.
Revised staff availabilities resulted in C2C handing packages back, but staff were advised that shifts would be available in either the reduced Burton area or Tamworth that would better suit their revised weekend availability.
We apologise for the upset but feel safe delivery of care is absolute priority and feel this is actually good management. Should you wish to discuss to allow a balanced view, please feel free to call.


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Review from D H (Daughter of Client) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good, honest and caring staff. Very pleased with the care given and the communication is so good. Timings vary on occasion, but all sessions are covered without rushing and they leave the home clean and tidy.

Reply from Louise Sweet, Office Manager at Committed2Care Ltd

Well done team, wonderful feedback. That's what C2C is all about, great work.


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Review from Nicki J (Daughter of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is difficult to express my profound admiration for the care, attention and love given to my mom during her final months.
The care provided was of the very highest standard. Mom was cared for in a loving way, which truly meant a great deal. I always found the owner to be very professional and genuine
person who is very passionate and considerate about the care they provide. Each member of the team is so friendly and caring, you were made to feel like family. They always made time to talk and answer any questions you asked. Nothing was ever too much trouble.
They were extremely efficient and punctual, providing a high standard of care which was always provided with careful consideration of the needs of the patient and the family. We thank you from the bottom of our hearts for everything that you did for our mom and for all of the support that you gave to us as a family. Tamworth is truly blessed to have such a fantastic company and we would highly recommend it to anyone.

Reply from Louise Sweet, Office Manager at Committed2Care Ltd

Great work all! Carers made to feel like family means the world as we are a family-run company. Well done all.


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Review from Lee J (Son of Client) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow! What an amazing company. They provided outstanding care for my mom and also helped with lots of support for the family when we had so many worries and questions. With such considerate care, nothing was ever too much trouble and my mom felt loved by all the staff. They were all so kind, patient
and friendly. The experience of having a loved one declining before your very eyes was so difficult and devastating, but having Committed2Care beside us every step of the way was invaluable. We will always be eternally grateful.

Reply from Louise Sweet, Office Manager at Committed2Care Ltd

Wonderful feedback, well done Team Tamworth Committed2Care - great carers.


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Review from Allan B (Son of Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Committed2Care provided excellent care for my mother. The staff were all kind and caring.

Reply from Louise Sweet, Office Manager at Committed2Care Ltd

Brilliant feedback, thank you, means a lot, well done team.


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Review from S L (Sister of Client) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Committed2Care are an awesome care agency, they go out of their way to provide high quality care. Going above and beyond with helping with my brother, keeping him safe and well at home. We couldn’t have kept him at home for as long as we have without the care from all staff at C2C. The relationship
my brother and his carers (including all the office staff ) have is awesome, he brightens up when they walk through the door, having a laugh when he is well and they also recognise as soon as they walk through the door when he is unwell and act immediately, which helps keep him well and able to stay at home. I will be forever grateful to C2C and wouldn’t hesitate to recommend this care agency if you wanted trusted, reliable and excellent providers of care for your loved ones.

Reply from Louise Sweet, Office Manager at Committed2Care Ltd

Fantastic review. Well done all carers Team Tamworth.


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Review from Andy G (Son of Client) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Up until recently the whole team for Committed2Care has been excellent. They have always looked after my mother extremely well, you cannot fault the girls. Four weeks ago I received an email giving my mother 4 weeks' notice that they would no longer look after my mother despite looking after her for
two years! This was totally out of the blue. This added a great deal of stress to my mother who has mobility issues and dementia.
Committed2Care stated, "This was due to staffing issues". When I spoke to the manager he stated that this was due to various staff leaving and could not get replacements, however, the 4 carers that supported my mother were not leaving, perhaps it is down to achieving a better rate from other clients.
Now due to the above 3 out of the 4 carers have now left due to being placed in an impossible position by their company, one of the carers was in tears when she told me she was leaving.

Reply from Kerry Ann Clifford, Registered Manager at Committed2Care Ltd

Thanks for your feedback, however we find it contradictory saying care has been excellent until we had to serve notice yet rate the care / staff and overall Experience a 1 star. Also I know our office manager has always communicated effectively with you so unsure what part of management you’re unhappy with and question if this is down to us giving notice? C2C never compromise standards and after meetings with staff over revised availability and other issues it meant we had to hand packages back or provide substandard care at weekends as the revised availability would have left calls uncovered, cut short or times changed which is absolutely not in any service users' best interest and would have impacted Mum as well as others, increasing her stress. We apologise for the upset but felt covering calls safely and effectively is the absolute priority and always take precedence over any monetary aspect. Also our prices haven’t increased at all.


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Review from Janice S (Daughter of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Committed2Care carers and the admin team were absolutely wonderful in all aspects of their job. They cared for my dad, going way passed what I expected from a care company. Not only did they care but they were compassionate too. They informed me of everything I needed to know and kept in touch either
by little notes or phone calls. They looked after my dad for 6 months and then finally for palliative care and gave him 100%. They certainly are the best in my eyes.

Reply from Louise Sweet, Office Manager at Committed2Care Ltd

Thank you for taking the time to share this kind review. It was an absolute pleasure and honour to care for your dad. He will be fondly remembered by all of the team at C2C.


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Review from Gail A (Daughter of Client) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful team providing great care. The carers are genuinely attentive, nothing is too much trouble. They are reliable, professional and also provide me with peace of mind knowing someone is on hand for Mom. Mental care and support are just as important as physical and the carers always have time
to listen and chat as well as provide day-to-day care and reassurance. Highly recommended.

Reply from Louise Sweet, Office Manager at Committed2Care Ltd

Wow, thank you for the wonderful feedback, great team, well done.


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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Committed2Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Committed2Care Ltd is calculated as follows: ( (105 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 117 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Committed2Care Ltd is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Apr 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (6)

Kerry

Kerry Clifford

Job Title: Owner

Joined: 2017

An active Registered Adult Nurse of over 25 years with senior experience in both Acute & District Nursing care. Kerry has a degree in palliative and end-of-life care, and additional Qualifications in Medication Management, Tissue Viability, and Diabetes.


Kerry founded the company based on a desire to utilize her experience and expertise to offer the absolute highest level of care. This was recognized by C2C being awarded a rating of “outstanding” for the category of ‘caring’, and an overall rating of “Good” by the CQC in the first 3 years of establishment. Kerry oversees the operational and strategic development of the company as well as actively caring for service users herself.


Louise

Louise Hunt

Job Title: Office Manager/Acting Registered Manager

Joined: 2019

Louise is highly skilled in the day-to-day operational management of the company. She has a background in care and in roles that require excellent organisation skills. Louise oversees most of the administrative aspects of Committed2Care and is an excellent point of contact for the whole team.


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Tracy Watson

Job Title: Compliance Manager

Joined: 2022

Tracy has played a senior role in Regional and Field Sales Management for over 20 years. Spent 5 years as a Customer Service Executive and brings relationship and management leadership skills to the team. Tracy supports compliance and company growth at Committed2Care.


Jayne

Jayne jones

Job Title: Registered Manager

Joined: 2023

I started in care in 1986 with social services as a hospital care worker in the community, then progressed to a senior and an NVQ assessor, I wanted to progress and left social services in 1998 to be a coordinator for a private company after 6 months I was made deputy manager so went to college in the evenings and got my certificate in management I was then promoted to manager. In 2000 I achieved a diploma in management. I have been a registered care manager ever since working in different locations and care companies. I have worked in Staffordshire, Warwickshire, and Leicestershire during my time as a manager.


I have always been passionate and committed to care, I love my role I find it a very rewarding job, working my way up from the bottom gives me a great understanding of the roles in care.


Kerry

Kerry Watson

Job Title: Care Co-Ordinator

Joined: 2019

Highly skilled senior carer / co-ordinator


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Lisa Tunnicliffe

Job Title: Quality Assurance Manager

Joined: 2019

An active Registered Adult Nurse of over 25 years, Lisa has senior experience in the community sector of the NHS working as a District Nursing Sister in the Community, then as Team Leader for NHS Health and Social Care in Community Services. Lisa has a wealth of clinical & professional knowledge, is highly experienced in managing teams and coordinating care.


Frequently Asked Questions about Committed2Care Ltd

What Type of Services does Committed2Care Ltd offer?

Committed2Care Ltd offers Home Care.

How many Carers does Committed2Care Ltd employ?

Committed2Care Ltd employs 62 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Committed2Care Ltd to verify any information. View our terms and conditions. Committed2Care Ltd has a Platinum Service – more info.