Home Instead (Warminster and West Wiltshire)

The Design Centre, 2nd Floor, Roman Way, Crusader Park, Warminster BA12 8SP
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9.9 53 Reviews
  • Home Instead (Warminster and West Wiltshire), Warminster
Home Instead Warminster and Gillingham are a high-quality home care company that offers essential care services to those that need it, helping them to remain living at home independently for as long as possible.

Home Instead offer a wide range of one-to-one services tailor-made to the needs of the individual - and home visits can be from 1-2 hours a day up to 24-7 care that includes weekends and holidays and Live-In care options.

Services are flexible to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from accompanying clients on visits or appointments to simple conversation and good company.

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Care Provided by Home Instead (Warminster and West Wiltshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sonia Carr (Registered Manager)

Funding & Fees Guide for Home Instead (Warminster and West Wiltshire)

  • Prices

  • Available on request

Home Instead (Warminster and West Wiltshire) Reviews (53)

Total of 53, showing 1-20
9.9

Home Instead (Warminster and West Wiltshire) has a Review Score of 9.9 (9.908) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Warminster and West Wiltshire) has 53 reviews.

Overall Experience

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Review from N J (Son of Client) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We required a very quickly implemented live in carer for my mother following a fall, which was efficiently organised and managed by Home Instead. The carer was professional, empathetic and considerate. The two weeks period worked well, we were able to stabilise the situation and my mother was able to
regain her independence.

Reply from sonia carr, Registered Care Manager at Home Instead (Warminster and West Wiltshire)

Thank you for your kind review. We're pleased to have provided quick, responsive service for your loved one. Please don't hesitate to reach out if we can assist you in the future.


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Review from Susan L (Solicitor of Client) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a solicitor and power of attorney for a client who wants to stay in her own home as long as possible. Home Instead has been excellent in the service they provide. My client is very happy with the care she is receiving. She enjoys going out on walks and for coffee or lunch and the carers regularly
plan different trips out so she is leading as interesting life as possible.
The carers will regularly keep me up to date and their App, which allows me to check how visits have been, is excellent and very easy to use.
Management are very responsive and helpful to any queries I have.
I would definitely recommend Home Instead.

Reply from Romesh Dharmasingham, Director at Home Instead (Warminster and West Wiltshire)

Thank you so much for your lovely review. I know our care staff very much enjoy planning activities and sharing special and engaging moments with your client. We hope to enable her to live as independently as possible at home for as long as she would like.


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Review from V L (Daughter of Client) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead carers came 3 days a week to make lunch for my mother, also emptied the dishwasher, took out rubbish, and cleared up. They made great meals and were all really friendly, caring, positive ladies.

Reply from Romesh Dharmasingham, Director at Home Instead (Warminster and West Wiltshire)

Thank you for your lovely review. Our staff thoroughly enjoyed seeing and supporting your mother. Please let us know if we can be of service in the future.


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Review from Sophie M (Daughter of Client) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been absolutely amazing, I contacted them as my Dad has Dementia. My Father and Step Mum needed help a few hours a week. The Registered Manager at Home Instead was compassionate, caring and understood the situation. It's been very difficult for my father to accept that he needed help
but she reassured him also did regular checkups. I really can't thank them enough.

Reply from Romesh Dharmasingham, Director at Home Instead (Warminster and West Wiltshire)

Thank you for your kind words. We are very happy that we could be of service. It makes us so happy to see the positive impact we have had.


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Review from Joanna W (Daughter-in-law of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would recommend Home Instead for care of loved ones in their own home. We weren't your average household yet our needs were recognised and met from the start and the carers who became a part of our household were always on time and nothing was too much trouble. Setting everything up was very easy
and additional requests or changes that we made were all accommodated. We'd like to thank the whole team for all they did for us.

Reply from Romesh Dharmasingham, Director at Home Instead (Warminster and West Wiltshire)

We are so glad that you and your family were able to see the benefits of our person centred approach to care. It was an honour to be involved in the care for your family and our care team feel privileged to have been involved and we look forward to helping in the future if the need arises.


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Review from N H (Son of Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We met the care manager at my mum's and from the start she and the support workers have provided great help to my mum, taking her out socially and to appointments and the company has helped my mum after my dad passed away and also dealing with the covid pandemic aftermath.

Reply from Romesh Dharmasingham, Director at Home Instead (Warminster and West Wiltshire)

Thank you for this lovely feedback. It's lovely to hear how our support can be of such benefit to your mother.


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Review from D K (Daughter of Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is given the consistency of carers which enables both parties to build positive relationships, the carers get to know how mum likes things done and they know where everything is. Communication between the family and carers is positive and during a recent stay in a care home for mum her carers popped
in to visit her most days which she welcomed and provided her with some familiar faces in an unfamiliar environment

Reply from Romesh Dharmasingham, Director at Home Instead (Warminster and West Wiltshire)

Thank you so much for your feedback and we're so glad our care professionals can offer a valuable service for your mother.


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Review from Lesley B (Daughter of Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home instead are always reliable friendly and professional. During a recent difficult period while Mum was ill the carers were very supportive offering to attend meetings with OTs etc with us and also visiting Mum while she was in respite care rather than at home ensuring she had familiar faces and
continuity of care.
Communication with Home Instead is excellent, they make sure we are fully informed about Mum's care and make us aware of any changes in Mum's health. They also listen to the concerns of family which is so important for mum's wellbeing. I would be confident in recommending Home Instead to others.

Reply from Romesh Dharmasingham, Director at Home Instead (Warminster and West Wiltshire)

Thank you so much for this lovely review. It's lovely to hear that your mother has experienced such benefits from our care and we look forward to continuing this for a long time to come.


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Review from Charlotte M (Daughter of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead providers have responded to our needs efficiently and treated our mother with consideration. They respect how difficult the transition is to becoming cared for and are mindful of maintaining her dignity and feelings that she still has some kind of autonomy over herself.

Reply from Romesh Dharmasingham, Director at Home Instead (Warminster and West Wiltshire)

Thank you for your review. We work hard to ensure each individual's personal circumstances, anxieties and needs are addressed. it's a privilege to provide your mother with the support she requires to live as independent a life as possible.


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Review from Sarah P (Daughter of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and care provided to Mum was 100% reliable, and we always felt confident that Mum was well looked after.
We felt that some of the care professionals made a genuine effort to get to know Mum and showed real compassion and empathy.
On one occasion during a medical emergency, the whole team
made sure that Mum was supervised until I arrived, as both my sister and I were away.
Overall Home Instead was a care provider which worked well for us, and we would recommend them.

Reply from Romesh Dharmasingham, Director at Home Instead (Warminster and West Wiltshire)

Thank you for your review and kind words. We really appreciate the feedback and were glad that we could offer a reliable service and provide your mother with compassion and empathy. We pride ourselves on the lasting relationships that our staff build with our clients.


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Review from Lynda B (Wife of Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the things that makes Home Instead stand out is the reliability of the carer visits. The girls who care for my husband are always on time and there is never a sense of rushing him so they can dash off. My husband is treated kindly and efficiently in a calm and friendly manner. Always! It makes
for a very relaxed and cheerful start to the day for which my husband and I are both very grateful. The response from the office is always timely and supportive. Nothing is too much trouble. I am very glad to have found them!

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Review from S U (Client) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring ethos and company culture, which extends to all staff members - those in the office and the carers themselves. Everyone goes out of their way to understand your needs.
We spoke to at least a dozen care companies, but once we had met with Home Instead there was no question of going with
anyone else. They stood head and shoulders above other care companies.
We would recommend wholeheartedly.

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Review from Ruth W (Wife of Client) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the service we receive. It is professional and client-focused but also friendly and personal. We are made to feel valued and our views are important. The organisation is well-run and efficient.

Reply from Sonia Carr, Care Manager at Home Instead (Warminster and West Wiltshire)

Thank you for your review. Our mission is to provide a personalised care experience that enhances the lives of the people we support, promoting their independence and dignity. Working together with the families and in partnership with other health professionals is a fundamental part of that. If there is anything you think that may help us provide a higher level of care, please don't hesitate to let us know.


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Review from Marie N (Daughter of Client) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my dad doesn't think that they do much for him, it is always obvious when he has had their company, thay make him more animated and not spending days without seeing someone.
They are thoughtful, friendly and keep me informed of any concerns.

Reply from sonia carr, Registered Care Manager at Home Instead (Warminster and West Wiltshire)

Many thanks for your review, it's nice to hear Dad is more animated when he has received a visit from our fabulous care professionals.


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Review from Andrew M (Brother of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly brother lives alone, is forgetful and has difficulty with balance and walking any significant distance. After a fall late in 2022 I decided that visiting carers were needed a couple of time each week to ensure his safety and help return him to his usual activities.
Home Instead proved easy
to contact, friendly and efficient in their dealings with me and most importantly respectful of my brother's wishes. Carers have visited him for the last 3 months and he now refers to them as his 'friends that call' not carers. In addition to ensuring his safety the carers remind him of his medicines. take him shopping, to the bank and to several of the local coffee shops. I am kept informed of his situation within hours of the visit through the Home Instead app. The last few weeks have seen major improvements in his overall health and well-being.
I can only thank the Home Instead team for being the primary catalyst in my brother's improving situation.

Reply from Elia Takkos, Director at Home Instead (Warminster and West Wiltshire)

Hi, and thank you for your review.
The entire team at Home Instead have been working hard at ensuring that the care we deliver is focused on outcomes aimed at improving the well-being of the people we support. It is encouraging to hear that this is having an effect. If there is anything further we can do, please do not hesitate to get in touch. Care can only be effective if the community around the individual works together.


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Review from Ian C (Son of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been providing my Mum's care for some years now which gives them a good understanding of her needs and personality. This is reflected in the personal care they give and the willingness to maintain a good and sympathetic relationship with her. The feedback is good which means we can
keep on top of things and be aware of any arising issues. I am very happy with the service they provide.

Reply from Elia Takkos, Director at Home Instead (Warminster and West Wiltshire)

Thank you for your review.
I am glad to hear that your Mum's Care Professionals are having a real positive impact on her quality of life.
We commit to maintaining the bespoke, individualised care that you receive.
If there is any additional way we can improve our care service to you, please don't hesitate to let us know.


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Review from Alan B (Son of Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is living with Dementia and requires support to remain living in his own home.
Home Instead have been providing 3 visits a day to Dad since November 2022.
The carers are all brilliant and are great with Dad. They ensure he is up/washed/dressed, prepare his meals, facilitate his taking
medication, do his washing, give him conversion and companionship - they even walk the dog!
All their actions and observations are recorded on an app that the family can monitor, but if anything is amiss or they have any concerns they will let us know directly. The office team are also a pleasure to deal with and always respond to any queries or changes promptly and professionally.
From being very anxious about handing over day-to-day responsibility to ‘strangers’ as opposed to immediate family - we now feel that dads carers are an integral and essential part of his support team and almost an extension of the family.
Dad really appreciates them and we couldn’t do without them.
Thank you Home Instead!

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Review from Julie S (Daughter of Client) published on 3 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With no family living near Dad (who has dementia and is very hard of hearing) and him wishing to stay in his home as long as possible, Home Instead has been a wonderful find. His carers are friendly, kind and helpful and ensure he is safe and well looked after. They also act as our eyes and ears keeping
us updated which helps immensely. There have been a couple of issues along the way but management have been very willing to listen and have dealt with them swiftly and professionally. Without the support of Home Instead Dad could not live his life the way we know he wishes to.

Reply from sonia carr, Registered Care Manager at Home Instead (Warminster and West Wiltshire)

Thank you for taking time to leave a review. Home Instead and the team take real pride in our care and support to our clients and there families.


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Review from Hugh B (Brother of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been well supported for planning his meals and shopping for a period of over 2 years. There have also been companionship visits during the pandemic to support him when the family could not visit. My brother values all these contacts very highly. These have helped him to continue to live
independently in his own home.

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Review from Helen S (Daughter of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care my parents are receiving. The carers are lovely, friendly and reliable. They provide personal care, home help, meals and medication prompting as well as company and reassurance. They have also been great at helping Mum to pursue her hobbies and take my parents
on small trips out which is fantastic. I would recommend Home Instead, they have been an ideal solution to my parents need for support in their own home and have been responsive to all our needs and requests.

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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Home Instead (Warminster and West Wiltshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Home Instead (Warminster and West Wiltshire) is calculated as follows: ( (79 Excellents x 5) + (8 Goods x 4) ) ÷ 87 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Warminster and West Wiltshire) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (4)

Romesh

Romesh Dharmasingham

Job Title: Director

Joined: 2012

Romesh is an inspiring and forward-thinking Director with a deep passion for delivering exceptional care and creating a supportive environment for both service users and staff. With extensive experience in the sector, he is committed to driving positive change, ensuring high standards, and fostering a culture of compassion, professionalism, and continuous improvement.


What Romesh enjoys most about his role is the opportunity to make a lasting impact - not just on the quality of care provided but also on the lives of those who rely on the service. He takes great pride in leading a dedicated team, supporting their development, and ensuring that service users receive the best possible care tailored to their needs.


With a strong vision for the future, Romesh is dedicated to innovation, growth, and maintaining a people-centred approach that puts care, dignity, and respect at the heart of everything he does.


Sonia

Sonia Carr

Job Title: Care Manager

Joined: 2022

Sonia is a dedicated Registered Manager with a passion for providing high-quality care and ensuring the well-being of both service users and staff. With extensive experience in the sector, she takes pride in leading her team with compassion, professionalism, and a commitment to excellence.


What Sonia enjoys most about her role is the opportunity to make a meaningful difference in people's lives. She finds great fulfilment in supporting individuals to maintain their independence, promoting dignity in care, and creating a positive, person-centred environment. She also values the strong relationships she builds with staff, service users, and families, knowing that teamwork and trust are at the heart of delivering outstanding care.


Sonia is a firm believer in continuous improvement and is always looking for ways to enhance care services, empower her team, and uphold the highest standards. Her leadership is driven by a deep sense of purpose, dedication, and a genuine love for what she does.


Kayleigh

Kayleigh Joines

Job Title: Field Care Supervisor

Joined: 2020

Kayleigh is a dedicated Field Care Supervisor who takes pride in ensuring high standards of care and support for both service users and staff. With a hands-on approach and a strong background in the care sector, she plays a vital role in overseeing care delivery, mentoring carers, and ensuring that individuals receive the best possible support tailored to their needs.


What Kayleigh enjoys most about her role is the opportunity to support and empower both carers and service users. She finds great fulfilment in being a trusted point of contact, offering guidance, and making sure care is delivered with compassion and professionalism. Seeing the positive impact of her work -whether it's helping carers grow in confidence or ensuring service users feel safe and valued -gives her a real sense of purpose.


With a passion for high-quality care and a strong commitment to teamwork, Kayleigh is always striving to make a difference, ensuring that every individual receives the support they deserve.


Lynne

Lynne Price

Job Title: Resourcing and Engagement Officer

Joined: 2025

Lynne is a dedicated Resourcing and Engagement Officer who thrives on connecting talented individuals with the right opportunities. With a passion for people and a keen eye for potential, she enjoys building relationships, fostering a positive workplace culture, and ensuring that teams are equipped with the skills they need to succeed.


What Lynne loves most about her role is the opportunity to make a real impact - whether it's helping someone take the next step in their career, creating an inclusive and engaging work environment, or developing innovative ways to attract top talent. She takes pride in seeing individuals grow and flourish within their roles, knowing that her efforts contribute to both personal and organisational success.


With a warm and approachable nature, Lynne is committed to making the recruitment and engagement process a supportive and rewarding experience for everyone involved.


Frequently Asked Questions about Home Instead (Warminster and West Wiltshire)

What Type of Services does Home Instead (Warminster and West Wiltshire) offer?

Home Instead (Warminster and West Wiltshire) offers Home Care.

How many Carers does Home Instead (Warminster and West Wiltshire) employ?

Home Instead (Warminster and West Wiltshire) employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Warminster and West Wiltshire) to verify any information. View our terms and conditions. Home Instead (Warminster and West Wiltshire) has an Enhanced Service – more info.