Home Instead (Warminster and West Wiltshire)

The Design Centre, 2nd Floor, Roman Way, Crusader Park, Warminster BA12 8SP
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9.9 53 Reviews
  • Home Instead (Warminster and West Wiltshire), Warminster
Home Instead Warminster and Gillingham are a high-quality home care company that offers essential care services to those that need it, helping them to remain living at home independently for as long as possible.

Home Instead offer a wide range of one-to-one services tailor-made to the needs of the individual - and home visits can be from 1-2 hours a day up to 24-7 care that includes weekends and holidays and Live-In care options.

Services are flexible to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from accompanying clients on visits or appointments to simple conversation and good company.

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Care Provided by Home Instead (Warminster and West Wiltshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sonia Carr (Registered Manager)

Funding & Fees Guide for Home Instead (Warminster and West Wiltshire)

  • Prices

  • Available on request

Home Instead (Warminster and West Wiltshire) Reviews (53)

Total of 53, showing 21-40
9.9

Home Instead (Warminster and West Wiltshire) has a Review Score of 9.9 (9.908) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Warminster and West Wiltshire) has 53 reviews.

Overall Experience

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  • 3
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Date Published

53
5
10
15
38

Review from Jenny D (Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is helping me mostly, to give me a break from caring for my husband since Covid in 2020. So to have a break from bed changing, hoovering, ironing etc is wonderful. Our carer is friendly, cheerful and equally at home chatting to my husband who looks forward to her visits as much as I do!

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Review from Jill W (Wife of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my carer started to come to help with personal care, life has been much easier for me. From first meeting her she exudes confidence and care. She helps my husband to keep occupied by doing handicrafts, jigsaws etc with him.
Home instead is a brilliant company, knowledgeable and caring. They
took care to match him with the carer and I have great confidence in them.

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Review from Ian P (Son-in-law of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home instead now for a few months. From the start the service was both friendly and professional. Time was taken not just to understand our needs, but also to understand the person they are supporting. Their likes and dislikes, character and nature. The visits are always on time, the carers
have a relationship with the client and genuinely care about them. Time is taken not just on the task but on the person themselves. I can honestly say the carers do care about the person they are looking after and consequently their visit is looked forward to. It's is without doubt excellent and something that has helped us considerably. The contact and follow up from the office is also very good, and we feel we are listened to and supported.

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Review from Neil T (Son of Client) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are very grateful to the careers who take care of our Mum. Nothing is too much trouble and that treat her with real dignity. As a provider, the whole team go above and beyond what we expected.

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Review from Betty S (Client) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Home Instead for nearly 5 months. I am very happy with the carers who are friendly, caring and helpful.
I am very pleased with the cooking ability of the carers, but they are rather reluctant to iron.
On the whole and excellent service.

Reply from Elia Takkos, Director at Home Instead (Warminster and West Wiltshire)

Dear Betty, Thank you for your feedback. We will be investigating the reluctance to iron, to find out what the reasons are. I am confident we can resolve the problem.


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Review from J M (Client) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found that the carers who have visited me have always been very helpful and cheerful and very friendly towards me.

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Review from Deborah F (Daughter of Client) published on 25 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family have been very happy with the care provided for my mother, the carers are lovely, so easy to talk to too and feel part of the family. I feel very comfortable with the fact my mother has carers that like their job and really take care of their customers.
The agency has always accommodated
mum's ever-increasing care needs and are always there to listen and talk to.
I would recommend Home Instead to anyone who asked.

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Review from Brenda A (Wife of Client) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very happy with the service provided by Home Instead. There have been a few blips in the 15 months that the service has been provided but nothing serious.
We are very grateful for all the help and support.

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Review from Shellie E (Granddaughter of Client) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care that my Nan has received since we have been using Home Instead, all of the caregivers go above and beyond to do everything that Nan needs to keep her comfortable in her own home, nothing is too much trouble. They are all really friendly and are incredibly understanding
with her dementia, I’m so happy with the service they provide and very grateful for everything they do.

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Review from Mark W (Son of Client) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum enjoys a good level of care and support on a daily basis. The staff who visit are excellent and really take an interest in mums well being.
When I have any questions or want to request a change to the arrangements the team in the office always respond quickly and are very helpful.

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Review from Sarah B (Daughter of Client) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the individual service given by the caregivers. The personal care is excellent. The caregivers are also good company in the evenings and try to take an interest in the subjects my father is interested in for good conversation.
We would be lost without their help.

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Review from Mark S (Son of Client) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead and all their carers have been brilliant for my Mum.
There was some trepidation in making the decision to get Mum help at home as she is quite particular about things.
My brother, sister, myself and my wife don’t think we could have found better. Not even doing it ourselves would have
matched the care and consideration provided by Home Instead.

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Review from P W (Daughter of Client) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding staff, both caregivers and office. Service provided is impeccable! Can’t fault anything; attention to detail, support for family, personal kindness and always going over and above. We more than recommend to anyone seeking a professional, dedicated, client-centred domicile service.

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Review from Richard A (Client) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The experience was difficult to turn up because there was significant change in the care required due to being left alone whilst expecting the arrival of transport overnight. The general care was good because I required more attention than most - this means that many items were not done as normal and
required more time and to be carefully done e.g. application of hearing equipment. Preparation of medication is excellent.

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Review from J C (Client) published on 16 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer was very good, always helpful. Such a great help every morning.

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Review from Ivan H (Client) assisted by family/friend published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my present experience and feel that I am being given exemplary care. The caregivers go above and beyond. The communication with my children is also very good.
I am grateful to be given the opportunity to make video calls with my children.

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Review from Alastair K (Husband of Client) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The two ladies we have had are first class and extremely helpful. No complaints.

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Review from S P (Client) published on 5 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the carers I've had have been good and caring but others I would not want them back anywhere near me. I like and want continuity with whom you give me.

Reply from Elia Takkos, Director at Home Instead (Warminster and West Wiltshire)

We can only apologise for your experience.
We train and select the most caring and compassionate CAREGivers. However, if you are not happy with a specific person, we will replace them. Our Client Experience Manager will get in touch immediately and work together with you to see how best we can improve the situation.


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Review from R K (Daughter of Client) published on 5 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is extremely pleased with his two carers. He looks forward to their visits and this has greatly improve his mobility and his mental health. He liked both his carers but he asked me to particularly praise one member of staff, he says she is very kind and caring.

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Review from Mary B (Daughter-in-law of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has dementia and is housebound. She receives first class care and we are extremely happy with the service. The carers always go the extra mile to help. Knowing my mother-in-law is well looked after gives us peace of mind.

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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Home Instead (Warminster and West Wiltshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Home Instead (Warminster and West Wiltshire) is calculated as follows: ( (79 Excellents x 5) + (8 Goods x 4) ) ÷ 87 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Warminster and West Wiltshire) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (4)

Romesh

Romesh Dharmasingham

Job Title: Director

Joined: 2012

Romesh is an inspiring and forward-thinking Director with a deep passion for delivering exceptional care and creating a supportive environment for both service users and staff. With extensive experience in the sector, he is committed to driving positive change, ensuring high standards, and fostering a culture of compassion, professionalism, and continuous improvement.


What Romesh enjoys most about his role is the opportunity to make a lasting impact - not just on the quality of care provided but also on the lives of those who rely on the service. He takes great pride in leading a dedicated team, supporting their development, and ensuring that service users receive the best possible care tailored to their needs.


With a strong vision for the future, Romesh is dedicated to innovation, growth, and maintaining a people-centred approach that puts care, dignity, and respect at the heart of everything he does.


Sonia

Sonia Carr

Job Title: Care Manager

Joined: 2022

Sonia is a dedicated Registered Manager with a passion for providing high-quality care and ensuring the well-being of both service users and staff. With extensive experience in the sector, she takes pride in leading her team with compassion, professionalism, and a commitment to excellence.


What Sonia enjoys most about her role is the opportunity to make a meaningful difference in people's lives. She finds great fulfilment in supporting individuals to maintain their independence, promoting dignity in care, and creating a positive, person-centred environment. She also values the strong relationships she builds with staff, service users, and families, knowing that teamwork and trust are at the heart of delivering outstanding care.


Sonia is a firm believer in continuous improvement and is always looking for ways to enhance care services, empower her team, and uphold the highest standards. Her leadership is driven by a deep sense of purpose, dedication, and a genuine love for what she does.


Kayleigh

Kayleigh Joines

Job Title: Field Care Supervisor

Joined: 2020

Kayleigh is a dedicated Field Care Supervisor who takes pride in ensuring high standards of care and support for both service users and staff. With a hands-on approach and a strong background in the care sector, she plays a vital role in overseeing care delivery, mentoring carers, and ensuring that individuals receive the best possible support tailored to their needs.


What Kayleigh enjoys most about her role is the opportunity to support and empower both carers and service users. She finds great fulfilment in being a trusted point of contact, offering guidance, and making sure care is delivered with compassion and professionalism. Seeing the positive impact of her work -whether it's helping carers grow in confidence or ensuring service users feel safe and valued -gives her a real sense of purpose.


With a passion for high-quality care and a strong commitment to teamwork, Kayleigh is always striving to make a difference, ensuring that every individual receives the support they deserve.


Lynne

Lynne Price

Job Title: Resourcing and Engagement Officer

Joined: 2025

Lynne is a dedicated Resourcing and Engagement Officer who thrives on connecting talented individuals with the right opportunities. With a passion for people and a keen eye for potential, she enjoys building relationships, fostering a positive workplace culture, and ensuring that teams are equipped with the skills they need to succeed.


What Lynne loves most about her role is the opportunity to make a real impact - whether it's helping someone take the next step in their career, creating an inclusive and engaging work environment, or developing innovative ways to attract top talent. She takes pride in seeing individuals grow and flourish within their roles, knowing that her efforts contribute to both personal and organisational success.


With a warm and approachable nature, Lynne is committed to making the recruitment and engagement process a supportive and rewarding experience for everyone involved.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Warminster and West Wiltshire) to verify any information. View our terms and conditions. Home Instead (Warminster and West Wiltshire) has an Enhanced Service – more info.