Home Instead (Warminster and West Wiltshire)

The Design Centre, 2nd Floor, Roman Way, Crusader Park, Warminster BA12 8SP
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9.9 53 Reviews
  • Home Instead (Warminster and West Wiltshire), Warminster
Home Instead Warminster and Gillingham are a high-quality home care company that offers essential care services to those that need it, helping them to remain living at home independently for as long as possible.

Home Instead offer a wide range of one-to-one services tailor-made to the needs of the individual - and home visits can be from 1-2 hours a day up to 24-7 care that includes weekends and holidays and Live-In care options.

Services are flexible to the needs of each client. These can include personal care such as assistance with bathing, dressing, eating and medication; home help covering all aspects of day-to-day housework, shopping, meal preparation and household duties; and companionship services that can involve everything from accompanying clients on visits or appointments to simple conversation and good company.

Care Provided by Home Instead (Warminster and West Wiltshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sonia Carr (Registered Manager)

Funding & Fees Guide for Home Instead (Warminster and West Wiltshire)

  • Prices
  • Available on request


Home Instead (Warminster and West Wiltshire) Reviews (53)

Total of 53, showing 41-53
9.9

Home Instead (Warminster and West Wiltshire) has a Review Score of 9.9 (9.908) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Warminster and West Wiltshire) has 53 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

When I was transferred home from a care home back home into the care of Home Instead I had mixed feelings but I now have fixed feelings. The truth is I am extremely happy. The carers are kind and happy and they are there to please and would do anything within their power. They are excellent - nothing
is too much trouble. They are perfect and do my shopping! (I am housebound).

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Overall Experience  Overall Experience 5.0 out of 5

Complaints I have heard from other people about care in general from many different companies of carers arriving late and the client feeling rush is the total opposite to our experience with Home Instead. My father has formed a good rapport with is caregivers, is able to voice his opinions and his preferences
have been taken into account. His needs have been met extremely well and he has felt well supported. When there have been any concerns very minor and infrequent it has been easy for me to contact the office, these concerns have been dealt with. The care has improved the quality of his life.

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Overall Experience  Overall Experience 5.0 out of 5

First-class excellent professional home care service. Friendly caring staff team genuinely interested in providing my father's personal care needs with dignity. Nothing was too much to ask with regular reviews and flexibility to meet his needs in great detail. Superb instant care visits received via
care app online by carers providing family reassurance always. Way ahead of competitors in every way. Highly recommended. Looking forward to a long association with Home Instead.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent, reliable and intuitive care.
Always respectful of the client.

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Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the care given.

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Overall Experience  Overall Experience 5.0 out of 5

Carers are patient, understanding and helpful. The continuity of staff caring for Dad really helps him cope as his Alzheimer's worsens. They use the app notes too, which helps me see how he has been. He looks forward to chatting to whoever is coming. They are enabling him to remain in his own home,
which is important to him.

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Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed by the holistic approach taken by Home Instead. Very caring and professional, always happy to go the extra mile and we have developed an excellent working relationship. Our mother loves seeing her carer and that says it all.

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Overall Experience  Overall Experience 5.0 out of 5

Management and staff have plenty of knowledge and experience, especially relating to dementia. They have always been caring and reliable and go to a lot of trouble in providing a suitable carer. I can't fault them on anything.

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Overall Experience  Overall Experience 5.0 out of 5

I started with Home Instead Senior Care at the end of September 2018 and have found my carer kind, competent and friendly. Although they are all good I would quite like to have 3 extra visits during holidays, sickness etc but will be happy if this is not possible.

Reply from Elia Takkos at Home Instead (Warminster and West Wiltshire)

Thank you for your review. We are in the process of allocating a profile matched CareGiver for your extra visits requested. Our policy is to only introduce to you the most suitable CAREGiver for your needs and preferences. We are comitted to complete this as soon as possible.


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Overall Experience  Overall Experience 5.0 out of 5

I can't praise the management and the carers enough that were companions to my mum. Right from the first meeting, I knew nothing would be too much trouble and that Home Instead Senior Care (Warminster and West Wiltshire) team were like family that would care above and beyond. My mum was treated with
dignity and love. I feel so happy knowing that she was so well treated and she had so much fun. So thank you all Home Instead Senior Care (Warminster and West Wiltshire).

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Overall Experience  Overall Experience 5.0 out of 5

My experience was extremely positive. The service was professional, caring and made a big difference both to my husband's life and mine. The client, my husband, could be very difficult but he was very fond of the Home Instead staff and looked forward to their visit.

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Overall Experience  Overall Experience 5.0 out of 5

Overall excellent management and care provided. At first no ability to cover carers for holidays but this has improved with time.

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Overall Experience  Overall Experience 5.0 out of 5

The carer was extremely helpful and nothing was too much trouble. It made a difficult time much easier for everyone.

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Current Review Score: 9.9 (9.908)

Overview of Review Score

The Review Score of 9.9 (9.908) out of 10 for Home Instead (Warminster and West Wiltshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.908 for Home Instead (Warminster and West Wiltshire) is calculated as follows: ( (79 Excellents x 5) + (8 Goods x 4) ) ÷ 87 Ratings = 4.908

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Warminster and West Wiltshire) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (4)

Romesh

Romesh Dharmasingham

Job Title: Director

Joined: 2012

Romesh is an inspiring and forward-thinking Director with a deep passion for delivering exceptional care and creating a supportive environment for both service users and staff. With extensive experience in the sector, he is committed to driving positive change, ensuring high standards, and fostering a culture of compassion, professionalism, and continuous improvement.


What Romesh enjoys most about his role is the opportunity to make a lasting impact - not just on the quality of care provided but also on the lives of those who rely on the service. He takes great pride in leading a dedicated team, supporting their development, and ensuring that service users receive the best possible care tailored to their needs.


With a strong vision for the future, Romesh is dedicated to innovation, growth, and maintaining a people-centred approach that puts care, dignity, and respect at the heart of everything he does.


Sonia

Sonia Carr

Job Title: Care Manager

Joined: 2022

Sonia is a dedicated Registered Manager with a passion for providing high-quality care and ensuring the well-being of both service users and staff. With extensive experience in the sector, she takes pride in leading her team with compassion, professionalism, and a commitment to excellence.


What Sonia enjoys most about her role is the opportunity to make a meaningful difference in people's lives. She finds great fulfilment in supporting individuals to maintain their independence, promoting dignity in care, and creating a positive, person-centred environment. She also values the strong relationships she builds with staff, service users, and families, knowing that teamwork and trust are at the heart of delivering outstanding care.


Sonia is a firm believer in continuous improvement and is always looking for ways to enhance care services, empower her team, and uphold the highest standards. Her leadership is driven by a deep sense of purpose, dedication, and a genuine love for what she does.


Kayleigh

Kayleigh Joines

Job Title: Field Care Supervisor

Joined: 2020

Kayleigh is a dedicated Field Care Supervisor who takes pride in ensuring high standards of care and support for both service users and staff. With a hands-on approach and a strong background in the care sector, she plays a vital role in overseeing care delivery, mentoring carers, and ensuring that individuals receive the best possible support tailored to their needs.


What Kayleigh enjoys most about her role is the opportunity to support and empower both carers and service users. She finds great fulfilment in being a trusted point of contact, offering guidance, and making sure care is delivered with compassion and professionalism. Seeing the positive impact of her work -whether it's helping carers grow in confidence or ensuring service users feel safe and valued -gives her a real sense of purpose.


With a passion for high-quality care and a strong commitment to teamwork, Kayleigh is always striving to make a difference, ensuring that every individual receives the support they deserve.


Lynne

Lynne Price

Job Title: Resourcing and Engagement Officer

Joined: 2025

Lynne is a dedicated Resourcing and Engagement Officer who thrives on connecting talented individuals with the right opportunities. With a passion for people and a keen eye for potential, she enjoys building relationships, fostering a positive workplace culture, and ensuring that teams are equipped with the skills they need to succeed.


What Lynne loves most about her role is the opportunity to make a real impact - whether it's helping someone take the next step in their career, creating an inclusive and engaging work environment, or developing innovative ways to attract top talent. She takes pride in seeing individuals grow and flourish within their roles, knowing that her efforts contribute to both personal and organisational success.


With a warm and approachable nature, Lynne is committed to making the recruitment and engagement process a supportive and rewarding experience for everyone involved.