Visiting Angels South Yorkshire

Thorncliffe Business Park, D82-1 Newton Chambers Road, Chapeltown, Sheffield S35 2PH
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9 Reviews
  • Visiting Angels South Yorkshire, Sheffield
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Care Provided by Visiting Angels South Yorkshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tracey Hall (Manager)

Funding & Fees Guide for Visiting Angels South Yorkshire

  • Prices

  • £22.50 per hour
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Visiting Angels South Yorkshire Reviews (9)

Over all time Visiting Angels South Yorkshire has 9 reviews.

Overall Experience

  • 6
  • 1
  • 2
  • 0
  • 0

Date Published

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9

Review from G T (Daughter of Client) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

There were a few issues that occurred whilst I was away on holiday, that could have been avoided if only the staff had followed the notes left in the house. When a regular team of carers attend, things run smoothly, however, when carers are chopped and changed last minute, it tends to cause issues.

Reply from Dan Archer, Director at Visiting Angels South Yorkshire

Thank you for your feedback, as you know keeping that regular team in place during the pandemic has been challenging but I am glad we do have a mostly stable team. I have asked the coordinators to contact you directly. Thank you for allowing us to be part of Mum's support network.


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Review from J F (Daughter of Client) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Unfortunately, my mum's carers are constantly changing and sometimes are late or do not see what is to be done. My mum is not good at telling people what to do and recently has not been well. Breakfast pots left in the sink and washing not put away. I know there is a staff problem and Covid has played
a big part in inconsistency. However, I would like to say how excellent one carer in particular is. She is so helpful and because she has been one of the constant carers throughout, she is understanding of needs and requirements.

Reply from Dan Archer, Director at Visiting Angels South Yorkshire

Hi Julie, thank you for your feedback. I'm sorry that we have had to make some changes to Mum's carers, with Covid and self-isolation, it has been harder than usual. I am also pleased that despite this, we have a caregiver who has been one of Mum's constant carers, throughout.


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Review from D S (Daughter of Client) published on 30 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and consideration given to my mother is exactly what I wanted when I first contacted you, the personal touch and more. Her caregivers are just like a friend calling and give her all the care and attention possible, often going well above the call of duty. I cannot speak highly enough of the
girls that look after my mother and this, therefore, allows me to have peace of mind and not worry, as I know she is well cared for in every way.

Reply from Dan Archer, Director at Visiting Angels South Yorkshire

Thank you so much, for your kind words. Our Angels are amazing and it is lovely to hear that they make a real difference.


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Review from Jill B (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service provided by very caring people. My mother has needed a full care package for the last year, due to being bedridden with other health issues too. Visiting Angels have always tried their utmost best, through some difficult times with Covid 19. I am so thankful that we have never been
let down by them and my mother made some lovely friends with some of the most compassionate carers. It was very touching when my mother passed recently, at just how much respect and compassion the carers demonstrated not only to our mum, but to our family. We are eternally grateful.

Reply from Dan Archer, Director at Visiting Angels South Yorkshire

Thank you Jill. It was our pleasure to have been involved in your mum's life. We are delighted that we were able to make a difference.


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Review from Demi P (Granddaughter of Client) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be any more pleased with the care my nan has received from Visiting Angels. Each member of staff and carer are really welcoming, kind, warm and ensures my nan's needs are always met. It's been a great pleasure having them care for my nan while she has been at home.

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Review from Shirley C (Daughter of Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team are very willing to accommodate the requirements of individuals they care for. They have a care plan but I do leave notes or specific instructions if I want some specific task dealing with at the next visit. The Angel then tries to act upon it. All the Angels team are approachable regarding
any situation that needs or requires a change and they have been really reliable through the current situation. At the time of writing, they have not missed a single call. This helps as mum can get too used to me being there and we didn’t want to upset a routine that worked as with Alzheimer’s too much change is not a good thing. I have had calls from the visitor on the day to check something or to let me know if there is something that needs to be dealt with. i.e. a problem with taps and lights or if the stairlift is playing up. Sometimes they let mum make the decisions which is not always a good thing but they are trying not to take her independence away. Overall very pleased.

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Review from Jayne H (Daughter of Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first contacted Visiting Angels (VA) in January 2019. My mother was 92 years old, living by herself at home, of good health but lonely and with slight dementia. She was in need of companionship and it was one of the services that VA provided.
Our first meeting was with the owner who was charming
and professional. Our summary of the meeting was that if they could come anywhere near what he had promised we had found the correct care provider. They have delivered what they promised and more.
We also met the manager, who again is professional, responsive and provides customer service that is second to none. She responds at all times and is always caring, knowledgeable and unflappable. We met the carers before they started delivering the service and generally anyone new is introduced to Mum with a member of the current staff before they have a session with her alone.
Their service and levels of care are brilliant and we thoroughly recommend them.

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Review from Val B (Daughter of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Angels have been exactly what the name suggests!
They have been looking after my Mum since mid-March, 7 days a week for 5 hours each day and their care and attention to my Mums needs has been outstanding.
Living 60 miles away makes it difficult to visit as often as I would like but knowing
that Mum has Visiting Angels attending to her twice a day gives me peace of mind.
Mum looks forward to each visit, enjoying their company in addition to helping her with her personal care. I would not hesitate to recommend them.

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Review from Julie O (Daughter of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is 84 and registered blind; thankfully we found Visiting Angels. Dad is very happy with the approach taken and is supported by the same lovely carer three times a week providing consistency and enabling Dad to maintain his independence in the same home that he has lived in for over 50-years.
The team at Visiting Angels are all marvellous with evidence of a 'top-down' effective and caring approach from everyone. Nothing is too much trouble, and when I have had observations and feedback regarding Dad's support, I have had nothing but total co-operation, positivity, support and solutions from the managing director, registered manager, support worker and office staff.
I feel very reassured and comforted that Visiting Angels are involved with my Dad. Dad's best interests and safety are paramount for Visiting Angels; it has been amazing how they have continued to support Dad during this horrible time of the Coronavirus pandemic.
Thank you for all that you do.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 28 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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Frequently Asked Questions about Visiting Angels South Yorkshire

What Type of Services does Visiting Angels South Yorkshire offer?

Visiting Angels South Yorkshire offers Home Care.

How many Carers does Visiting Angels South Yorkshire employ?

Visiting Angels South Yorkshire employs 34 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Visiting Angels South Yorkshire to verify any information. View our terms and conditions. Visiting Angels South Yorkshire has a Basic Service – more info.