Trust Homecare Solution Cambridge Ltd

26 Broad Street, Great Cambourne, Cambridge CB23 6HJ
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9.8 133 Reviews
  • Trust Homecare Solution Cambridge Ltd, Cambridge
Trust Homecare Solution gives people the care and support they want to live independently in their own home for longer.

Caring staff offer those requiring help at home, dignity and respect
while working hard to meet their client's individual needs.

Home care services include personal care, help getting dressed and in and out of bed, assistance to get to appointments and social trips, meal preparation, housework and companionship.   

Respite care is also available to give family and friends a break.

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Care Provided by Trust Homecare Solution Cambridge Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Armi Saplan (Registered Manager)

Trust Homecare Solution Cambridge Ltd Reviews (133)

Total of 133, showing 21-40
9.8

Trust Homecare Solution Cambridge Ltd has a Review Score of 9.8 (9.804) out of 10, based on 56 reviews in the last 2 years. Over all time Trust Homecare Solution Cambridge Ltd has 133 reviews.

Overall Experience

  • 112
  • 20
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Date Published

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77

Review from S A (Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall Trust Homecare have been superb.

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Review from G E (Husband of Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers look after my wife extremely well. They are attentive to her needs, efficient and companionable.

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Review from S P (Wife of Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care company and the care they provide. The carers are very respectful to my husband. The care is excellent.

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Review from A H (Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care I receive. My team are very warm and friendly.

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Review from M H (Son of Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been generally very happy with the care provided by Trust Homecare.

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Review from D H (Daughter of Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers are friendly and professional. All needs are met effectively.

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Review from D F (Wife of Client) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from A D (Client) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are very good.

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Review from P S (Client) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are friendly and helpful, and of course very caring.

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Review from L E (Wife of Client) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, happy and fun-loving. Nothing is too much trouble.

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Review from J F (Client) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been exceptional and helped me on my recovery.

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Review from N R (Client) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Trust Homecare are very good and the carers are caring.

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Review from Ann F (Wife of Client) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my husband and I are very happy with Trust Homecare. They are very kind and caring. Always helpful. Communication between carers and us is really good.

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Review from Lorraine M (Daughter of Client) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very friendly and kind they will contact me if they feel they need to. All are considerate and make my father feel comfortable at all times. They all seem to make him laugh and cheer him up. They help make him do exercises to keep him mobile.

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Review from A L (Son of Client) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the regular carers. They are excellent.

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Review from S M (Daughter of Client) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers looked after my mother very well and coped when she was difficult. They always rang me if there was a problem. The company were very amenable and did everything they could to provide me with the service I needed when I needed it. They were all unfailingly polite and helpful.

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Review from Jessica F (Niece of Client) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always caring and compassionate, will always ask if there is anything they can do to help, be it simply washing up or sweeping the floor. Managers do regular check-ins and review care plans regularly and they ensure that as needs change they are still met.

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Review from Brenda W (Client) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care at all times. Carers are polite, friendly and efficient.

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Review from J M (Son of Client) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the service that Trust Homecare has given my father. The staff treated him with dignity and helped him to stay living at home.

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Review from C B (Friend of Client) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had a very good experience with Trust Homecare Solution. The staff have all been very professional, kind and friendly. Our particular case has been very complex and this has been managed well. We have had good communications from all of the team. We have also been extremely fortunate to have
a fabulous day sitter/companion who has been reliable and always treated my friend with the greatest respect and compassion. We would definitely recommend their services.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Trust Homecare Solution Cambridge Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 56 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Trust Homecare Solution Cambridge Ltd is calculated as follows: ( (271 Excellents x 5) + (57 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 332 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trust Homecare Solution Cambridge Ltd is based on 55 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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