Trust Homecare Solution Cambridge Ltd

26 Broad Street, Great Cambourne, Cambridge CB23 6HJ
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9.8 133 Reviews
  • Trust Homecare Solution Cambridge Ltd, Cambridge
Trust Homecare Solution gives people the care and support they want to live independently in their own home for longer.

Caring staff offer those requiring help at home, dignity and respect
while working hard to meet their client's individual needs.

Home care services include personal care, help getting dressed and in and out of bed, assistance to get to appointments and social trips, meal preparation, housework and companionship.   

Respite care is also available to give family and friends a break.

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Care Provided by Trust Homecare Solution Cambridge Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Armi Saplan (Registered Manager)

Trust Homecare Solution Cambridge Ltd Reviews (133)

Total of 133, showing 41-60
9.8

Trust Homecare Solution Cambridge Ltd has a Review Score of 9.8 (9.804) out of 10, based on 56 reviews in the last 2 years. Over all time Trust Homecare Solution Cambridge Ltd has 133 reviews.

Overall Experience

  • 112
  • 20
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Date Published

133
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77

Review from Sheila D (Wife of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are well-trained and professional. they are all friendly and very helpful. We are very happy with all personnel who arrive with a smile and we are happy with flexibility the service offers.

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Review from Gary S (Husband of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good communication for the needs required friendly staff very helpful overall. From the outset a little shaky start but once schedule was confirmed it worked well. Generally all was good and worked well.

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Review from Jane K (Daughter of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The live-in care provided for my mother starting end of 2023 was a very reassuring experience for me,(and as a knock-on result, also for my family) for which I was, and will continue to be, very grateful. I could be at home, safe in the knowledge that no harm would come to my mother, that she would,
overall, have the best support, and that someone would contact me if required. All the carers were kind. If I was to look to improve the experience it would be for more carers to be able to cook and be comfortable at preparing meals from fresh, not just processed food in a microwave. This is not easy for Trust Homecare to make happen, which I appreciate. In the future, maybe more in-depth training on specific illnesses might be possible. During March the dynamic between the carers and my mother was particularly good and inclusive. We had carers who looked to make a difference, to make the right decisions and not to take the easy option. Admin office support was very good. Trust Homecare is a slick operation.

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Review from N D (Son of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had no experience of home care services and were not sure what to expect, however, your staff were absolutely fantastic with my father-in-law making him feel easy and helping him at the same time. This gave my wife and I some comfort in knowing that we could leave him on occasion for your team to
look after - this was a great comfort to us. Your staff are extremely engaging and friendly whilst being highly professional at the same time. For the regular carers who visited we were able to welcome them into our home and have a pleasant engagement with them.

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Review from H L (Client) assisted by family/friend published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very professional and very friendly. I would recommend Trust Homecare to anybody.

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Review from J M (Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carer looks after me very well and I always feel safe when I am with her, if the weather is cold she will always have extra clothing to keep me warm.

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Review from C T (Wife of Client) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. they are kind and caring.

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Review from M B (Wife of Client) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your help is very good and would find life very difficult without you.

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Review from Wendy D (Daughter of Client) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team were very quick in coming back to me when I first enquired about their services. We managed to set Mum up with carers very quickly. The carers were all lovely treating my mum with respect and giving her the care needed. They spent time having a little chat with her and always left making sure
everything was in order.
They always were quick to contact me if there was a problem like when they noticed she was a bit sore and needed some cream. Or if her hearing aids were not working or if she was worried about anything. Mum wanted a lady to wash her and that wasn’t a problem they made sure that happened.
When mum had a fall and ended up in a home it was very easy to pause the care until we knew what the situation was.
I would definitely recommend this company to anyone looking for carers.

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Review from Christine T (Daughter of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad received the very best of care from Trust Homecare. All the staff were so kind and supportive and really tried to do their very best for my dad. I am a carer myself and the care my dad got was outstanding. I was also impressed at how they updated the care plans each time his condition changed
so every area of his care was covered.

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Review from Jennifer D (Wife of Client) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Trust Homecare staff were very caring and respectful of my husband and home. At all times professional, responsive and reliable.

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Review from Helen P (Daughter of Client) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Trust Homecare for a number of years providing care for both my parents.
I would absolutely recommend their service, the carers are kind, respectful and reliable, and the company itself have been excellent, providing professional support, even at very short notice, with genuine concern
and care at all times.

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Review from Ann W (Client) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely team, kind, considerate and friendly.
Feel very comfortable in their care.

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Review from Stevie C (Client) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything went very well, no problems, we sorted out a lot of things, we have chats, they just looked at my chair because I got a problem with my back, it was a good meeting.
The lady was very helpful with me today.
Thank you.

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Review from M B (Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience has been, on the whole, satisfactory and helpful.

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Review from Christine G (Daughter of Client) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Trust Homecare Solution to anyone. The carers are efficient, caring and respectful to my father. Any problems we had were dealt with immediately. Many thanks to all who work so hard, I couldn't manage without you!

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Review from P H (Next of Kin) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In a difficult time, we are supported by the whole team as everything was new to us. The staff are all compassionate and confident with their job roles. They reassure us at times of our uncertainties, they are very responsive as they liaise our concerns to their managers. We are unable to cope without
the help of Trust Homecare Solution at our difficult time.

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Review from Z E (Daughter of Client) published on 29 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has is exceptional. Professional, kind, consistent and very patient. We feel very fortunate to welcome carers into the house. Thank you to managers and all individuals who make it work so well.

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Review from Tracey B (Daughter of Client) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to comment that I witnessed genuine care and compassion being shown to my mum, coupled with exemplary care practices.
The commitment, diligence and respect demonstrated with regards to every aspect of my mum's well being was outstanding.
Thank you.
I had to give a star rating for management
for my review with regards to mum's care to be processed, but cannot in all honesty make any informed comment, because I had no involvement with management.

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Review from David M (Client) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Trust Homecare is a very well-run company. Their staff are well trained, helpful, charming and very efficient in their tasks. I would happily recommend their services to anyone.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Trust Homecare Solution Cambridge Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 56 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Trust Homecare Solution Cambridge Ltd is calculated as follows: ( (271 Excellents x 5) + (57 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 332 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trust Homecare Solution Cambridge Ltd is based on 55 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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