Trust Homecare Solution Cambridge Ltd

26 Broad Street, Great Cambourne, Cambridge CB23 6HJ
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9.8 133 Reviews
  • Trust Homecare Solution Cambridge Ltd, Cambridge
Trust Homecare Solution gives people the care and support they want to live independently in their own home for longer.

Caring staff offer those requiring help at home, dignity and respect
while working hard to meet their client's individual needs.

Home care services include personal care, help getting dressed and in and out of bed, assistance to get to appointments and social trips, meal preparation, housework and companionship.   

Respite care is also available to give family and friends a break.

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Care Provided by Trust Homecare Solution Cambridge Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Armi Saplan (Registered Manager)

Trust Homecare Solution Cambridge Ltd Reviews (133)

Total of 133, showing 61-80
9.8

Trust Homecare Solution Cambridge Ltd has a Review Score of 9.8 (9.804) out of 10, based on 56 reviews in the last 2 years. Over all time Trust Homecare Solution Cambridge Ltd has 133 reviews.

Overall Experience

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Date Published

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Review from Hilary H (Wife of Client) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the care that my husband received. The team were very professional in their care and took a good interest in my husband, going the extra mile, at times.

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Review from Fiona H (Daughter of Client) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wholeheartedly recommend the team at Trust Homecare Solutions. It's been a whirlwind, as many families must experience, looking after elderly family members with progressing dementia, things happen quite quickly. I reached out and met with a member of staff who came out to do an assessment very quickly
and was able to assemble her team at very short notice. To come into our home for "waking nights" (night duty, so my mum and I could sleep while my Dad was monitored). It worked very well, the carers are all really gentle and calming. Thanks for doing this- especially at short notice, much appreciated.

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Review from Sarah G (Daughter of Client) published on 23 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for the marvellous care you have provided over the last five weeks to my mum at our home, funded by the NHS under the discharge to assess scheme. When Mum first came out of the hospital, she was very fragile, having been successfully treated for sepsis. All your staff at Trust Homecare
are so helpful, cheerful, positive, professional and caring - we have been really impressed and touched. I am pleased to say that Mum is now doing much better, and I am sure a large part of her recovery is down to you!

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Review from Karen B (Daughter of Client) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I needed a carer on short notice to look after my dad and was really happy with the service and support from Trust Homecare. They were able to support our exact caring needs. I will certainly contact you again in the future when needed.

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Review from W M (Friend of Client) published on 14 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Exemplary care delivered, encapsulating compassion, common sense and maintaining the dignity of the patient. Each carer is as unique as their fingerprints, however, all carers encountered to date, reflect humanity and quality values.

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Review from Juliet D (Client) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Trust Homecare provided us with four daily carers from December 2021 until July 2022. The carers were all excellent, very competent, reliable, expert, kind and punctual. The last month, we had two live-in carers. The first was here three weeks and was first rate. The second carer filled in for her while
she was on holiday and wasn't quite equal to the demands of the situation which ended up with the patient going to hospital. We were deeply grateful to Trust Homecare for the high quality of their care.

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Review from Linda R (Client) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. Hope to have for some time. Been looking after me for hip, three months now, and hope to have them when I have an operation on my shoulder. Would like to have them again in October

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Review from Moira H (Client) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service excellent.
Only area of improvement would be continuity. It's important to see the same people regularly interspersed with others. Carers are always pleasant and happy. Much needed when isolated at home.

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Review from S W (Client) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted to provide this positive review.
Staff from Trust Homecare Solution Ltd have visited my home for the last 8 weeks while I recovered from a leg fracture. Without exception, they have delivered personal care in an exemplary fashion. They have all been unfailingly polite, cheerful, punctual
and have delivered the service with good humour. Nothing has been too much trouble for them and it has helped me to recover faster. I am very grateful to them. They made sure I was comfortable, washed my hair, one of them even turned my mattress for me and they all showed perfectly professional manners.

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Review from D M (Partner of Client) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great experience for us. All the staff are professional, kind, caring and efficient. Many thanks.

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Review from Joan A (Client) assisted by family/friend published on 8 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are extremely professional and friendly. They are always happy and cheerful.

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Review from John I (Husband of Client) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All are friendly, caring and conscientious. Delays are inevitable occasionally and carers will telephone to let us know they will be late. Some ask before they leave if there is anything they can do.

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Review from Sarah R (Daughter of Client) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers have been very caring and courteous to my mother. They treat her with dignity and do not make my mother feel as if she is a problem. The system was very quick to set up and any problems we had were sorted very quickly. I would definitely recommend Trust Homecare.

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Review from Rachel E (Daughter of Client) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Trust Homecare team have been outstanding with Mum from the moment we appointed them. They have been responsive to her needs, and they have treated her with dignity, kindness and compassion at all times. The staff are professional in everything that they do, with a very stable team of carers. My
mum was cared for by the same carers throughout. They really got to know Mum, which meant so much to us all. Communication was excellent; the app, email and phone contacts were fantastic. All requests were responded to immediately. I cannot rate the care and service we receive from Trust Homecare highly enough.

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Review from Daphne S (Client) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care your carers give and the way they encourage me in every way. Thank you.

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Review from Nikki R (Daughter of Client) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service for our Mum. Couldn't fault the care that the two carers gave Mum. Everything was covered efficiently and was very caring. Mum loved the two carers that came in for 24 hours. We wouldn't hesitate to use this company again. Thank you so much!

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Review from L S (Mother of Client) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We generally had a very good experience in the six months using Trust Homecare. In particular, two members of staff were incredible in their standard of care for her. Her needs changed dramatically during her illness with rapid onset paralysis, which required two people to attend to move her. We did
on occasion have issues with; 1) only one person attending and hoisting her solo, which was not acceptable, 2) some language barriers on rare occasions, 3)some lateness to deliver care, but overall the team were very good, very caring and empathetic to her needs, and even made her laugh during her last few moments of life.

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Review from C N (Client) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received the highest care during my time as a client. All have been caring, polite and kind to me. I would have no hesitation in recommending this company to others, including all friends, neighbours and relatives, in fact, all the carers that have cared for me, no matter the age, have been excellent.

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Review from Judith S (Wife of Client) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In all my dealings with the carers I have found them all very willing, efficient and extremely able to deal with my husband who has dementia.
Their cheerful and friendly help on their morning visit is a good start to our day. Thank you.

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Review from L P (Wife of Client) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would fully recommend Trust Homecare to everyone. All the carers are fantastic and are efficient, caring, respectful, reliable and passionate about their job which always shows on each and every visit. Nothing is too much trouble. Thank you.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Trust Homecare Solution Cambridge Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 56 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Trust Homecare Solution Cambridge Ltd is calculated as follows: ( (271 Excellents x 5) + (57 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 332 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trust Homecare Solution Cambridge Ltd is based on 55 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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