Trust Homecare Solution Cambridge Ltd

26 Broad Street, Great Cambourne, Cambridge CB23 6HJ
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9.8 133 Reviews
  • Trust Homecare Solution Cambridge Ltd, Cambridge
Trust Homecare Solution gives people the care and support they want to live independently in their own home for longer.

Caring staff offer those requiring help at home, dignity and respect
while working hard to meet their client's individual needs.

Home care services include personal care, help getting dressed and in and out of bed, assistance to get to appointments and social trips, meal preparation, housework and companionship.   

Respite care is also available to give family and friends a break.

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Care Provided by Trust Homecare Solution Cambridge Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Armi Saplan (Registered Manager)

Trust Homecare Solution Cambridge Ltd Reviews (133)

Total of 133, showing 81-100
9.8

Trust Homecare Solution Cambridge Ltd has a Review Score of 9.8 (9.804) out of 10, based on 56 reviews in the last 2 years. Over all time Trust Homecare Solution Cambridge Ltd has 133 reviews.

Overall Experience

  • 112
  • 20
  • 1
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Date Published

133
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77

Review from Chris P (Daughter of Client) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support to our lovely mum throughout was exceptional. Everyone was always very gentle, treating her with dignity and kindness always. Whether it was her personal care or ensuring she had the food to eat and drink she wanted. We must also praise how all the carers supported and communicated
with us as a family throughout. Kindest regards.

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Review from D W (Client) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trust Homecare provided someone to sit with my wife (with dementia) to allow me some respite time. A full risk assessment was done in advance. The carer always came on time and was very caring and reassuring to my wife, who loved her company. The carer used her initiative and was very professional.
The telephone support from the office was always calm and supportive and provided a quotation for other possible help which we didn’t need, as my wife had to go into a care home. I would recommend them as reliable, professional and excellent to deal with.

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Review from Bruce (Brother of Client) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has had many care agencies and this one is the best. I have peace of mind knowing she is looked after.

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Review from Jonathan G (Client) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Apart from some minor issues associated with call times, the care I receive from my ‘regular’ carers is first class.
The carers are well trained, adapt to new requirements easily, and are also totally trustworthy and respectful.
I had to select a limited time period, such as “April 2021”, but this
review applies throughout my time with Trust Homecare.
My thanks to all.

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Review from Denise S (Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am fully satisfied with the care I am receiving. The carers are very considerate, clean and smart, and their attitude helps me get through the rest of the day. Thank you.

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Review from Ann B (Wife of Client) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, carers professional and friendly. Gave us advice when needed; my husband could not have had better care.

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Review from John C (Husband of Client) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first visits from Trust care, my wife and I were very impressed. They showed complete professionalism and great care right up to the end of her death. They were caring, prompt, on time and showed all the dignity and respect that my wides condition would allow at times. They went the extra mile
to complete their duties. When my time comes for care, I would not hesitate to call Trust Homecare.

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Review from Barbara M (Wife of Client) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I have no problems with the care provided, and I am confident that the care provided is of a high standard at all times.

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Review from S R (Wife of Client) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers with thoughtfulness and dignity to client and family. Supportive with advice and information when needed, and in the short time of caring four times daily. Almost were like part of the family. A good relationship was established.

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Review from Lynn B (Daughter of Client) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good carers. Trust keeps me informed of what is going on with my dad.

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Review from Steve A (Son of Client) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives continues to be faultless.
The live in carer has an exceptional relationship and is able to manage my mother very well.
Her colleagues are professional and provide excellent support.

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Review from R S (Husband of Client) published on 11 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had your carers with us for several weeks now and find them extremely helpful and really go out of their way to make their client comfortable. We find all your carers to be of equal standing.

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Review from Frances M (Mother of Client) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the company enough. They are extremely caring and very professional. Any request I made was done and I really cannot praise them highly enough. I also found them very trustworthy and would not hesitate to recommend them.

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Review from S B (Daughter of Client) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I feel our mother received a high standard of care. This enabled her to remain in her own home with the support she needed to remain safe. This gave our mother choice and control which was extremely important to her. Sadly our mother passed away in June. Her condition declined so we employed,
along with the daily visits, a waking night carer. It has been of some comfort to my sister and I to know the night carer, who was with our mother at the time of her passing, provided an exceptional level of care, consideration, and love when our mother needed this.

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Review from S H (Wife of Client) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring lovely people. They always talked to my husband and included him in everything. Always bright and cheerful.

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Review from J P (Wife of Client) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All carers that have looked after my husband has treated him with expert care, kindness and compassion.

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Review from M S (Wife of Client) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was treated with the utmost respect and we felt a good rapport between carers and us. Only very basic care was needed but it was carried out in a very professional manner but always with a smile and sometimes a song!
If they were likely to be at all late, they would always telephone to
advise a possible time of arrival.
We are hoping to return for further care following the lockdown and look forward to meeting the carers again and welcoming them into our home.

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Review from Phil (Husband of Client) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife did not want to go into a care home, so I looked after her at home for the last few months and having a regular professional carer come in, only once a day but it gave me the confidence and support that I was doing the right things. As the Covid19 lockdown came in, the carer was the only visitor
she would see during the day. She was nervous about having male carers but the attitude and respect of all the carers that visited us were brilliant and my wife soon got to know their names and have a chat about all sorts of things. I doubt if I would have got through the final stages of my wife's illness without the support of the NHS and private carer support.

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Review from Marian Y (Daughter-in-law of Client) published on 3 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the care team who support my parents-in-law. They go in each morning to help my mother-in-law and support my father-in-law, who is her main carer. My parents-in-law are both in their mid-nineties, and without regular and reliable support, my father-in-law would find it difficult
to cope with my mother-in-law's dementia. Thank you.

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Review from Gillian E (Daughter of Client) published on 16 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed care for the last few weeks of her life, and the carers who came were wonderful. Courteous, caring, respectful and they made mum so comfortable.
One lady, in particular, struck up a rapport with mum, who looked forward to their ‘chats’.
Thank you so much.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Trust Homecare Solution Cambridge Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 56 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Trust Homecare Solution Cambridge Ltd is calculated as follows: ( (271 Excellents x 5) + (57 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 332 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trust Homecare Solution Cambridge Ltd is based on 55 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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