Trust Homecare Solution Cambridge Ltd

26 Broad Street, Great Cambourne, Cambridge CB23 6HJ
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9.8 133 Reviews
  • Trust Homecare Solution Cambridge Ltd, Cambridge
Trust Homecare Solution gives people the care and support they want to live independently in their own home for longer.

Caring staff offer those requiring help at home, dignity and respect
while working hard to meet their client's individual needs.

Home care services include personal care, help getting dressed and in and out of bed, assistance to get to appointments and social trips, meal preparation, housework and companionship.   

Respite care is also available to give family and friends a break.

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Care Provided by Trust Homecare Solution Cambridge Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Armi Saplan (Registered Manager)

Trust Homecare Solution Cambridge Ltd Reviews (133)

Total of 133, showing 101-120
9.8

Trust Homecare Solution Cambridge Ltd has a Review Score of 9.8 (9.804) out of 10, based on 56 reviews in the last 2 years. Over all time Trust Homecare Solution Cambridge Ltd has 133 reviews.

Overall Experience

  • 112
  • 20
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Date Published

133
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77

Review from B O (Husband of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The various workers have always treated my wife through her declining dementia with the greatest care and attention. I have been able to leave my wife in their attention with ease as they have shown that they are interested in her as a person and not just as a client. In addition, the management have
been very flexible in accomodating my wife's changing needs.

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Review from M F (Wife of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the professional, competent and caring attitude of the carers who looked after my husband during the last 4 weeks of his life. Nothing was too much trouble. They were very friendly and at the end of the visit they always tidied up and asked me if I needed anything else doing.
They are a lovely team.

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Review from Theresa S (Client) published on 30 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had Trust Homecare Solution carers since August 2019 and have been very happy with these services, nothing is too much trouble for them to help me in any way. I couldn't wish for a better lot, when I do pack up having them, I will miss them all very much.

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Review from M H (Client) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my stay with Trust Homecare Solution, I have met with some really wonderful carers who have shown care and concern for my well-being.

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Review from Martin H (Client) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were pleased to have this service started at short notice to follow on from Intermediate Care Services. It has worked well for us on the whole except that sometimes the Carers come too early when we are in the middle of a meal. Overall the service has been good and we are pleased with it.

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Review from Jackie W (Daughter of Client) published on 2 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was let down by another agency and had to find cover for carer breaks at very short notice. I rang Trust Homecare and was told they could help me out. Very impressed with the service. Each time I rang nothing was too much trouble. The carers were smart, polite and very pleasant with my father. I have
no complaints and was grateful Trust Homecare could help out at such short notice.

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Review from Joseph B (Client) assisted by family/friend published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have experienced kind, caring, thoughtful care. All the carers are professional and considerate. I am very happy with the care received. At the beginning, there was some issues with timing but everyone is on time. Overall, the carers are genuine and treat us with respect and compassion.

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Review from S S (Daughter of Client) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for by your team very briefly, but in that time, I was very pleased with the service given. The lady, who I consider the main carer, went above and beyond for my mum and I was delighted with her. She was warm and caring, made a very difficult job as dignified and 'normal' as possible.
She was a credit to your company.

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Review from Iris H (Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful to my husband and myself, very friendly and enjoy there singing.

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Review from Chris T (Son of Client) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was discharged from hospital with a terminal diagnosis and chose to have end-of-life care at home. The NHS trust appointed Trust Homecare Solution as our service provider and with no prior knowledge of them or their services the first carer arrived within one hour of Dad coming home by ambulance.
From our very first contact to the end every single carer, manager, receptionist was quite superb. The carers came in pairs four times a day. Nothing was ever too much trouble and they were constantly attentive, compassionate, friendly, professional and reassuring. We could not have hoped for better service and at a time when everyone feels so vulnerable and so anxious, the carers and their management were a constant and essential part of our lives. We are all so grateful for the wonderful service and care they provided to Dad. He was more comfortable, the family came to admire every single carer and to respect their knowledge, their skill and their experience. Thank you all.

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Review from Christine C (Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Trust Homecare Solution Ltd for nearly a year now and have been very happy with the care they provide. All the care that I have had has been given courteously respectively and with excellent consideration to my needs.
Having been in a caring profession myself I know what to expect, but
having had a bad experience with a previous company, it has been such a good experience with Trust Homecare Solution Ltd.
It's well done and keep up the good work.

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Review from Ken P (Husband of Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has received continuing health care for six months, provided by Trust homecare Solution. We have developed full confidence in the group of women and men who provide the care four times a day. They are invariably cheerful, compassionate and patient and their visits are welcom3ed by us both. I
value their competence and reliability in all aspects of care for my wife and we enjoy their visits as friends.

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Review from Sheila H (Wife of Client) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers and so pleasant. All staff are so kind all the time.

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Review from Mary M (Wife of Client) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care that Trust Homecare provide. It also helps for my husband to have a continuation of care with the same carers as they talk to him and stimulate his conversation which is all part of the care package.

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Review from S W (Daughter of Client) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of the care company has been faultless. The carers always treated my Mum with care and kindness and also gave us great support even though we were not in their patients. They also answered any questions we had or referred us in the right direction where we could find the answers. The
carers were in the most part, very punctual but if they were a little late they always apologised. The carers we were given are a credit to your team and always arrived in smart appearance and we felt we were in safe hands. Thank you.

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Review from G N (Daughter of Client) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very professional and obviously well trained. All very happy and engage my father in conversation. We always get a phone call if they are likely to be later than advised.

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Review from Meg B (Mother of Client) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers came four times a day to look after my son who had a severe disability and complex problems. They treated him with dignity, patience, good humour, and an excellent level of care. He looked forward to their visits and they made it fun for him every day. The level of physical care was excellent,
they worried about his well being and built up an excellent relationship with him. If there were any issues, they were dealt with straight away by an excellent management team. Thank you all.

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Review from M M (Sister-in-law of Client) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were always courteous, kind and supportive. The help was particularly invaluable in the last few days of life and we were very grateful for the speed and efficiency in increasing our package of care.

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Review from Carolyn G (Daughter of Client) published on 1 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased with the level of care and compassion shown by every single carer that has attended to mum. Without fail they are all wonderful. Very diligent in their work and of a very high standard in terms of hygiene. Mum never feels rushed by them even though they are very busy. They do
anything and everything she needs and only leave after ensuring she is settled and comfortable. They are all lovely people as well, always chatty and engaging. We really couldn't manage without them.

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Review from Terry W (Wife of Client) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team attended to my husband for just 10 days before he passed away.
I cannot fault their care and attention over and above what I expected from a care team.
Sensitive to his embarrassment.
They came 3 times a day and were very professional and also caring and respectful to me.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Trust Homecare Solution Cambridge Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 56 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Trust Homecare Solution Cambridge Ltd is calculated as follows: ( (271 Excellents x 5) + (57 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 332 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trust Homecare Solution Cambridge Ltd is based on 55 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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