Trust Homecare Solution Cambridge Ltd

26 Broad Street, Great Cambourne, Cambridge CB23 6HJ
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9.8 133 Reviews
  • Trust Homecare Solution Cambridge Ltd, Cambridge
Trust Homecare Solution gives people the care and support they want to live independently in their own home for longer.

Caring staff offer those requiring help at home, dignity and respect
while working hard to meet their client's individual needs.

Home care services include personal care, help getting dressed and in and out of bed, assistance to get to appointments and social trips, meal preparation, housework and companionship.   

Respite care is also available to give family and friends a break.

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Care Provided by Trust Homecare Solution Cambridge Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Armi Saplan (Registered Manager)

Trust Homecare Solution Cambridge Ltd Reviews (133)

Total of 133, showing 121-133
9.8

Trust Homecare Solution Cambridge Ltd has a Review Score of 9.8 (9.804) out of 10, based on 56 reviews in the last 2 years. Over all time Trust Homecare Solution Cambridge Ltd has 133 reviews.

Overall Experience

  • 112
  • 20
  • 1
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  • 0

Date Published

133
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56
77

Review from M B (Partner of Client) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Trust Homecare are friendly, professional and extremely caring. They formed a real bond with my partner and were always there for both of us. I would gladly recommend their services.

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Review from C T (Daughter of Client) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers my mother has seen have been extremely kind, helpful and understanding of her needs and ability. She rates the service as "10 out of 10". I have been extremely reassured that my mother is being cared for by Trust Homecare.

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Review from Yvonne P (Client) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good with me. Thank you.

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Review from Martha L (Client) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and treatment that I have received from all members of staff and look forward to their visits.
They are truly kind and professional.

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Review from A M (Son of Client) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very compassionate to my father and any requests made were always dealt with positively.
All staff were happy and made my father feel important.

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Review from Renee B (Wife of Client) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are excellent and looked after my husband well. Nothing was too much trouble and would certainly recommend them.

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Review from Pauline L (Client) assisted by family/friend published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are always very polite, considerate, happy and respectful. Easy to get on with. The standard of care is excellent, nearly always left me feeling comfortable.

Reply from Armi Saplan at Trust Homecare Solution Cambridge Ltd

We thank you for trusting us as a care provider. It has always been our intention to provide a quality of care.


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Review from A B (Client) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I have found the carers to be all that I would expect, professional in their work, friendly and helpful with both us and our family throughout their time with us. It was very much appreciated.

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Review from Richard P (Client) published on 14 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In every instance trustworthy, considerate and concerned for me as a resident and as a person. In every instance where help is sought it is carefully considered.

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Review from Caroline W (Daughter of Client) published on 13 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, cheerful and compassionate carers. Always on time, but if they weren't able to be, we were informed in good time. All the staff treated my father with compassion and dignity and a good deal of humour! Dad was a very private man but I believe he thoroughly enjoyed the attention he
received. I would definitely recommend Trust Homecare Solutions to anyone that requires a home care service.

Reply from Armi Saplan at Trust Homecare Solution Cambridge Ltd

Thank you for all your FEEDBACK. Trust Homecare Solution will continue to strive to provide quality care, with dignity and respect.


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Review from James (Son of Client) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trust Homecare have provided a diligent and caring service for my Mum over the last few months. As her condition worsened, they were able to quickly adapt and put the necessary enhanced care in place. She was always pleased to see them and they gave me peace of mind that Mum had the help she needed
to remain living at home.

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Review from Jane R (Client) published on 6 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this company to be highly professional and caring in its role. I would recommend them to anyone in need of care.

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Review from Geraldine H (Client) published on 15 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is impossible for my carers to do. Trust Homecare are very extremely caring. They always smile. They are always able to assist me with my daily needs. Very trustworthy and reliable.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Trust Homecare Solution Cambridge Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 56 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Trust Homecare Solution Cambridge Ltd is calculated as follows: ( (271 Excellents x 5) + (57 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 332 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trust Homecare Solution Cambridge Ltd is based on 55 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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