Trust Homecare Solution Cambridge Ltd

26 Broad Street, Great Cambourne, Cambridge CB23 6HJ
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9.8 133 Reviews
  • Trust Homecare Solution Cambridge Ltd, Cambridge
Trust Homecare Solution gives people the care and support they want to live independently in their own home for longer.

Caring staff offer those requiring help at home, dignity and respect
while working hard to meet their client's individual needs.

Home care services include personal care, help getting dressed and in and out of bed, assistance to get to appointments and social trips, meal preparation, housework and companionship.   

Respite care is also available to give family and friends a break.

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Care Provided by Trust Homecare Solution Cambridge Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Armi Saplan (Registered Manager)

Trust Homecare Solution Cambridge Ltd Reviews (133)

Total of 133, showing 1-20
9.8

Trust Homecare Solution Cambridge Ltd has a Review Score of 9.8 (9.804) out of 10, based on 56 reviews in the last 2 years. Over all time Trust Homecare Solution Cambridge Ltd has 133 reviews.

Overall Experience

  • 112
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Date Published

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Review from T J (Client) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exemplary service by wonderful team of caring "considerate in every way" and professional people. Can't say (nor sing) their praises highly enough. Thank you "Trust Homecare Solutions Cambs LTD"

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Review from P S (Daughter of Client) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thc has provided care for our mother for the past 3 years since her stroke.
The carers who attended to her were kind and very patient. They have become her friends/family.
Later with mum's dementia Thc was able to accommodate her needs until she has become too frail to live independently.
The admin
team is also very supportive, always happy to help and accommodate for changes and in emergencies arranged cover to take mum to hospital.
We would not have been able to keep our mother in her own home for as long as we have without the excellent and flexible care Thc provides.
We are very appreciative for the excellent work of Thc and we recommend them unreservedly.
Big thank you to the Thc team/family.

Reply from Armi Saplan, Registered Manager at Trust Homecare Solution Cambridge Ltd

Thank you for your kind words; we're grateful to have been able to care for your mother.


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Review from B L (Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good experience

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Review from V H (Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from all.

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Review from Liz C (Daughter of Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a client of Trust Homecare for 2 years. He moved to a care home a fortnight ago when he became more unwell and required nursing care as well assistance with personal care, dressing and medications.
The carers were courteous and kind, both to my Dad and also to my Mum, always greeting both
of them. They were respectful about being in somebody else's home.
They would alert the office to any concerns and the office staff would contact the GP surgery or district nurse when necessary, and keep me informed. This gave me peace of mind that Dad's needs were being addressed and that he was being well looked after.
The office staff were friendly, efficient and professional with all phone conversations and email messages.
I am very happy to whole-heartedly recommend Trust Homecare. The wonderful team enabled Dad to stay at home with Mum for as long as possible, until his nursing needs became a priority. When he knew he would be going into the home, he said he would miss his carers!

Reply from Armi Saplan, Registered Manager at Trust Homecare Solution Cambridge Ltd

Thank you so much for your thoughtful and kind words, we wish you and your family all the best.


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Review from Frances L (Daughter of Client) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Spring 2024 the team are caring and very empathic. Nothing appears too much trouble. The care package has helped my mother enormously. They are always polite to me, we have an open 3 way discussion about everything and anything. Engaging my mother in normal conversation.
The team are consistently
supportive with all mothers daily living needs.
Very grateful.

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Review from Gloria R (Partner of Client) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trust Homecare started to look after us when my partner was discharged home after nearly 6 weeks of hospitalisation. All staff we've encountered, including hands-on Carers and office/ admin staff have been professional, skilled and friendly, treating both of us with respect and compassion.

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Review from Anthea S (Daughter of Client) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Thank you for your care and support throughout each year. Staff very warm and considerate, always work with a kind and caring attitude, also very importantly a good sense of humour.

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Review from V H (Son of Client) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Trust Homecare's carers have all been extremely kind and caring towards my mother. They have helped with all her personal care needs in a very professional and empathetic manner, never rushing her and engaging her in conversation whilst they do so. They have consistently ensured that she has the right
medications at the right time and that she is safe. They have on occasion found that she has had a fall and in those cases taken the right action - including getting an ambulance if needed. The office staff has also been very flexible in adjusting visit times when asked and alerting me if any problems arise. A superb service.

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Review from Andy E (Son of Client) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Trust Homecare Solution have looked after my mum for five years, in that time I have not been able to fault the caring and professional nature of all the staff.

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Review from Yvonne B (Client) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I get very good attention and are very polite. Do all that is needed and always on time.

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Review from K W (Wife of Client) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are kind, considerate and pleasant. We have found the female staff to be most efficient but some of the male staff need supervision and instruction.

Reply from Sandra Pang, Admin Manager at Trust Homecare Solution Cambridge Ltd

Thank you for your feedback. We ensure that all our staff are trained and supervised.


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Review from Janet B (Client) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with the company for over a year and find the staff very helpful and caring and always ask if there is anything more that I wish for them to do. I am glad that the company review the situation with the clients so they maintain an excellent service for their clients.

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Review from P A (Son of Client) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers give us confidence that Mum is safe every day and that she has taken her medication. The carers look after Mum even though she is difficult to handle.

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Review from M M (Client) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good.

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Review from Kim N (Client) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers kind and very professional when providing my care. The company, Trust Homecare, always address any issues I may have quickly and efficiently.

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Review from R C (Client) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the 5th care company that I have had but they are by far the best.

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Review from Pauline M (Friend of Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is very satisfied with her carers and company.

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Review from N A (Client) assisted by family/friend published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers. Very clean. Nice people. They do everything for the client.

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Review from R A (Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Well trained. Very sociable. Very clean, very well behaved. The carers are like our children.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Trust Homecare Solution Cambridge Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 56 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Trust Homecare Solution Cambridge Ltd is calculated as follows: ( (271 Excellents x 5) + (57 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 332 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trust Homecare Solution Cambridge Ltd is based on 55 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Frequently Asked Questions about Trust Homecare Solution Cambridge Ltd

What Type of Services does Trust Homecare Solution Cambridge Ltd offer?

Trust Homecare Solution Cambridge Ltd offers Home Care.

How many Carers does Trust Homecare Solution Cambridge Ltd employ?

Trust Homecare Solution Cambridge Ltd employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trust Homecare Solution Cambridge Ltd to verify any information. View our terms and conditions. Trust Homecare Solution Cambridge Ltd has a Platinum Service – more info.