TriBand Care Services

Suite 2 Kern House, Brooms Road, Stone Business Park, Stone ST15 0TL
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37 Reviews
  • TriBand Care Services, Stone
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Care Provided by TriBand Care Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Triband Care Services Ltd
  • Person in charge
  • Tina Meharg (Manager)
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TriBand Care Services Reviews (37)

Total of 37, showing 1-20

Over all time TriBand Care Services has 37 reviews.

Overall Experience

  • 29
  • 6
  • 0
  • 0
  • 2

Date Published

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37

Review from D P (Friend of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team leader and her team are dedicated, passionate and truly go above and beyond for every service user on their caseload. Seeing how well they get to know clients and how well they build rapport in order to offer a personalised care plan is inspiring and they are a welcome addition to the local
area. A breath of fresh air in their modern and innovative and creative approach.

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Review from Shell J (Daughter of Client) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but positive things to say about this company. Mum requires two caregivers, four times a day and Triband are the company that facilitates this. From the staff who attend to the house, to the ones in the office, they are all very professional and approachable. They offer a warm and friendly
service to both client and their families. Mum has experienced a variety of companies, during her time of requiring care and has to say that these are by far the best. May this positive relationship continue, as long as Mum's care needs do. Thanks to all!

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Review from S B (Client) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not commend TriBand enough. Very professional carers and very caring carers. TriBand carers go above and beyond. All careers always carry their duties with care and compassion. I am very happy with all carers and I highly recommend TriBand.

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Review from Nicola P (Daughter of Client) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has a carer from TriBand for three afternoons a week to assist dad and myself, as mum needs 24-7 care. There were a few changes in the beginning in terms of which carers came, which unsettled mum. Continuity is key as mum easily gets anxious. Things have settled and I've found the coordinator
very understanding and accommodating, helping to ensure that we are provided with the right carer for mums needs. Communication is fine and I feel I can approach TriBand with any concerns. We now have the same carers in place each week and this helps massively. Mum, dad and myself have a very good relationship with them. Thank you.

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Review from Lynette G (Client) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the main excellent, particularly staff and support staff. Rarely do they complain when I contact them for information. I would happily recommend them to others. I am made to feel dignified and respected.

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Review from David H (Grandson of Client) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to leave a review for the carers at TriBand currently caring for my granddad. Since my granddad has been receiving the service, I am comforted to know that my granddad is being well looked after on the times that myself, and particularly my mum, can not attend due to work. My granddad
is treated with dignity and respect and the carers have built a comforting rapport with him as he goes through his journey. I have met my granddad's carer a few times now and some of the other ladies that care for my granddad and everyone has been lovely. The staff on the contact centre desk have also been very professional, courteous and prompt to deal with any concerns, particularly around some teething issues while the service was being put in place and all staff strive to keep my mum informed of any concerns they themselves have. Many Thanks, TriBand.

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Review from D J (Husband of Client) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is very happy with the care and very relaxed and calm. The carers are very friendly and look after my wife at all times.

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Review from John P (Client) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with all my carers. They are all very polite and they know what they are doing.
First class service.

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Review from S W (Daughter of Client) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was and still is a client receiving excellent care from TriBand. After breaking my leg, we thought the best place for Mum was in respite. After a few days, we realised this was the wrong decision. We contacted TriBand and without hesitation, they resumed my mum's care with immediate effect. Without
doubt, Mum receives far better care from TriBand than the care home she was in. There are several TriBand carers that attend to Mum who go above and beyond with her care. Thank you TriBand.

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Review from Janette J (Daughter of Client) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to organise home care for Mum as my dad has needed extra support for Mum. From the moment we first met the lady who did the initial assessment, to when Mum needed full-time nursing care, I cannot fault Triband and the care they have given to Mum. They were lovely, friendly and caring. Thank
you for such a lovely, caring service.

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Review from Elsie W (Client) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers were very pleasant and easy to talk to. They did everything I asked them to do.

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Review from Joan B (Wife of Client) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Anyone of your staff who came to attend to my husband was perfection, very professional. He looked forward to your staff coming.

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Review from A F (Daughter of Client) published on 9 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day that TriBand were involved in the care of my mother, the care has been outstanding. All the carers are friendly, approachable and very easy to have around in our home. Nothing is too much trouble and they anticipate my mother's needs with great efficiency. The carers are calm, reassuring
and very capable. TriBand proved an outstanding, professional service and our family are very grateful.

Reply from Stacey Thorley, Business Support,Recruitment & Marketing at TriBand Care Services

Thank you for your kind words and positive feedback.


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Review from P M (Client) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, things are OK.

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Review from Linda W (Client) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely disgusting care provider. Should be closed down. The majority of carers are useless. If you want specific care done they don't want to know.
They gave me two hours notice that I was to find another care firm. Damaged my back using the slide sheet, been on painkillers every three hours for
a week. Got MS and if you tell them what you want they don't want to know.
Heartless individuals. Disgusting individuals and firm.
Avoid Triband like the plague!

Reply from Stacey Thorley, Business Support,Recruitment & Marketing at TriBand Care Services

Dear Linda,
As you are aware, whilst providing care, we had a meeting with social services in regards to your attitude and behaviour towards our staff. Following the incident you refer to, we followed correct policy and procedures by reporting to safeguarding, social services and via our formal complaint process. The findings of the investigation were sent to you within 14 days of receipt. We tried our utmost to work alongside you, however, due to the irreparable breakdown in the relationship between yourself, care staff and HQ we felt that for the safety of both parties it was in the best interest of all involved to refer your care package back to social services, as was discussed verbally with you at that point.


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Review from Michael W (Client) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with TriBand can only be described as amazing. Two members of staff have gone above and beyond any expectations; they have treated me with dignity, respect and have helped boost my confidence to move forward in my rehabilitation and self-care. They have been very caring and have always
respected my thoughts and feelings. TriBand would always be my first option for care.

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Review from Cheryl Zari P (Client) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The carers are not tested for Covid-19 and are going into high-risk clients homes, putting us at more risk of catching Coronavirus. When contacted by my husband, who is my main carer, they hung up on him, heard nothing since. This is a true statement, one carer came into my home and told me they are
not tested and only need to if showing symptoms. This is not true, carers in any form must be tested to be allowed to enter people's homes or a care home. This was explained to me by my chest specialist and was said by PM Boris Johnson. This company clearly have no regard for the safety of their clients.

Reply from Martina Meharg, Manager at TriBand Care Services

Triband Care Services Ltd have followed all guidelines as published by the government and PHE since the very start of the pandemic. We have also worked very well alongside PHE, the Council and Social Services throughout - in fact, going above and beyond the guidelines and requirements. As a Domiciliary Care company it would be unfeasible, and an impossible task, to test care staff for this virus before every care call. Any care staff who have developed symptoms have immediately isolated and been tested - along with any staff who have not had symptoms but have had contact with anyone who has tested positive. This has been our procedure since day one. We have also ensured that we have carried out our own thorough track and trace where individuals have been infected. All staff have also been given strict guidelines on PPE. The safety of both our staff and Service Users is of the utmost importance to us and the well-being of all individuals is at the very heart of what we do.


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Review from J S (Client) assisted by family/friend published on 10 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not say how happy I am with the care I get from your team. Nothing is too much trouble for them and they always have a smile for me and I so look forward to them coming.

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Review from B B (Friend of Client) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and caring staff who my friend got to know very well, as I did myself when visiting. Thank you for all you did for her.

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Review from Samatha S (Client) published on 31 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had TriBand since September, I am currently recovering after spinal surgery. I am only 34 years old and it's been hard at times but the care has been excellent, nothing too much trouble and they always cheer me up and know when something is wrong. They are like my second family. Thank you for
all you do for me.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about TriBand Care Services

What Type of Services does TriBand Care Services offer?

TriBand Care Services offers Home Care.

How many Carers does TriBand Care Services employ?

TriBand Care Services employs 84 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact TriBand Care Services to verify any information. View our terms and conditions. TriBand Care Services has a Basic Service – more info.